WELCOME © 2011 Freeman. All rights Reserved. Proprietary & Confidential. Simplicity is profound. © 2011 Freeman. All rights Reserved. Proprietary & Confidential. Registration: 4-4:30 PM Program: 4:30 – 6 PM • Introduction • Program Networking Reception: 6 PM – 8 PM © 2011 Freeman. All rights Reserved. Proprietary & Confidential. NETWORK: N0tUs PASSWORD: IAmAGuest © 2011 Freeman. All rights Reserved. Proprietary & Confidential. © 2011 Freeman. All rights Reserved. Proprietary & Confidential. WIN NATS TICKETS © 2011 Freeman. All rights Reserved. Proprietary & Confidential. © 2011 Freeman. All rights Reserved. Proprietary & Confidential. © 2011 Freeman. All rights Reserved. Proprietary & Confidential. July 18, 2013 THINKING THURSDAYS Social Media 101 Workshop & Social Media Trends & Best Practices © 2011 Freeman. All rights Reserved. Proprietary & Confidential. © 2011 Freeman. All rights Reserved. Proprietary & Confidential. Maria Schomaker has been a meeting professional for 20+ years, including stints as a planner and supplier. She has been Freeman’s onsite liaison at Maritz Travel Company since 2010, playing a major role managing combined projects. Maria is currently an adjunct faculty at St. Louis Community College, and a Certified Meeting Professional, having earned her designation in 2001. Maria also leads an internal CMP prep course at Freeman for those interested in becoming certified and enjoys guiding industry professionals of all levels to earn this esteemed certification. Maria Schomaker, CMP Business Development, Freeman Maria.Schomaker@freemanco.com © 2011 Freeman. All rights Reserved. Proprietary & Confidential. Presented by Maria Schomaker, CMP and Gayle Dahlman, Certification Director, CIC June 20, 2013 • Awarded CMP in 2001 • Business Development onsite at Maritz Travel • Adjunct instructor at St. Louis Community College since Fall 2007 Event Planning I - Use the PMM Textbook Certification Director for the Convention Industry Council for the CMP Program CIC owns and administers the CMP Program • Launched in 1985 by Convention Liaison Council; now Convention Industry Council • Designed to enhance professionalism of meeting and business results When 350 participants must take notes during a presentation, or refer to handouts, and the presentation is by a panel of experts, the best room setup would be which of the following? A. B. C. D. E. Theatre style with a single podium Classroom style with a head table for the panel Round tables for 8 each Chevron style with a hollow square Boardroom style, with a T shape Stakeholders data in a needs assessment will include which of the following? A. B. C. D. E. Level 1 objectives ROI RFP Reasons or objectives for participating Meeting content, messages, and program design • Establish the level of knowledge and performance required for certification • Recognize and raise industry standards, practices, and ethics • Elevate the profile of certified professionals • Advance the art and science of meeting management • Improve knowledge and performance of meeting professionals • Promote the status and credibility of the meeting profession • Advance uniform standards of practice CMM (Certification in Meeting Management) CEM (Certified Exhibition Management) DMCP (Destination Meeting Certified Professional) CAE (Certified Association Executive) CHA (Certified Hotel Administrator) CSEP (Certified Special Events Planner) CPCE (Certified Professional Catering Executive) CTA (Certified Travel Counselor) CHSE (Certified Hospitality Sales Executive) CMMM (Certified Medical Meeting Manager) If a table lectern will be used at the head table, how much extra room must be allowed to accommodate it? A. B. C. D. E. 10 inches 12 inches 18 inches 24 inches 30 inches Global and Diverse Community of Professionals • More than 14,000 have been certified from 47 countries; 10,000 currently • 70% of CMPs are planners • 25% are suppliers • 5% are Educators, Academics Martin Sirk, CEO of the International Congress and Convention Association said his long-term support for CMP: “is based on the perception that our global Industry needs a universally recognized body of professional knowledge, and CMP is the only viable candidate program.” Which one learning format below provides a display of reports and papers, usually based on research, which may or may not be accompanied by the authors? A. B. C. D. E. Plenary sessions Roundtables Symposium Poster sessions Workshops • Competitive Advantage – conveys credibility • Peer Acceptance – immediately recognized • Recognition – distinguishes holders as career professionals • Professional Development – increases knowledge in all aspects of meeting management • Commitment – goal driven in their career What should an event website include for effective content? A. B. C. D. E. A thorough agenda Speaker information Hotel and travel information Conference reminder or email alert feature All of the above are appropriate Application Candidate Exam Copyright 2013 - Convention Industry Council • Work experience • Education • Continuing Professional Education Section 1 – Professional Experience in the Meeting, Event, Exhibition and Hospitality/Tourism Industry Section 2 – Continuing Education or Internship Must have been completed at the time of the application submission: • Option 1: A minimum of 36 months of work experience in the industry • Option 2: Candidates with a degree in meeting, event, exhibition and hospitality / tourism management can apply after 24 months of work experience • Option 3: Full-time instructors at a meeting / hospitality university with 36 months work experience • Required Documentation: • Resume • Diploma / Transcript (Option 2) • Option 1: Twenty-five (25) hours of continuing education within the past 5 years • CMP International Standards • Proof of attendance • Option 2: An approved internship / apprenticeship in the industry with a minimum of 200 hours • Proof of completion To be comfortable at a foreign event destination, most international travelers need to know which of the following before traveling? A. B. C. D. E. Emergency contact for all attendees Type of attendee identification system Electrical voltage and type of socket Convention centre regulations regarding food Location of nearby churches and times of service • Supersedes CMP Blueprint • Created by industry subject matter experts • Defines knowledge and skills to be successful • Aligned with other international competency standards • Periodically updated Eligibility: 1 year = 4 testing periods CIC recommends a minimum of 100 hours of study • Apex Glossary • Official CMP Practice Exam • PCMA Online Prep Course • Study Groups Whistle-blowers are protected by federal law from retaliation by their employers if they work for which of the following? A. B. C. D. E. Publicly held corporations Non-profit associations Government agencies All the above None of the above • New computer based testing; first offered in July 2012 • 450 locations throughout the US www.prometric.com • Appointment based • Situational questions: A – D = one correct answer • 165 questions (15 un-scored embedded within the exam) Domain Percentage Exam Questions A. STRATEGIC PLANNING B. PROJECT MANAGEMENT C. RISK MANAGEMENT D. FINANCIAL MANAGEMENT E. HUMAN RESOURCES 16% 15% 8% 10% 3% 24 22 12 15 5 F. STAKEHOLDER MANAGEMENT 8% 12 G. MEETING OR EVENT DESIGN H. SITE MANAGEMENT I. MARKETING J. PROFESSIONALISM 16% 12% 11% 1% Total 24 18 16 2 Total 100% 150 Copyright 2013 - Convention Industry Council Copyright 2013 - Convention Industry Council • Visit ww.conventionindustry.org • Download and review: • CMP International Standards • CMP Candidate Handbook • CMP Application • Review the application and exam schedules • Weigh your study needs and methods • Factor your own personal and professional obligations into your timeline Build a personal plan that works for you. Give yourself time to prepare for the exam. Copyright 2013 - Convention Industry Council Application Submission Application Notification May 14 – July 30, 2013 August 12 – October 7, 2013 August 13, 2013 October 21, 2013 Exam Registration August 14- September 4 Appointment Scheduling Exam Period September 16-November 6 November 7-16 2013 / 2014 October 22-November 12 November 21, 2013 January 22, 2014 January 23, 2013 February 1, 2014 CMP Application Submission Fee $250 CMP Examination Registration Fee $450 Copyright 2013 - Convention Industry Council Where can a planner go to get referrals of reputable destination management companies in a given area? A. B. C. D. E. ISES MPI PCMA ADME DMAI Five Years Copyright 2013 - Convention Industry Council • • Recertification required every 5 years Requirements • Continuing employment in the industry • Ongoing commitment to professional development and continuing education Create a CMP folder to keep record of your continuing education and industry activities. CMP Copyright 2013 - Convention Industry Council Let’s test your knowledge When 350 participants must take notes during a presentation, or refer to handouts, and the presentation is by a panel of experts, the best room setup would be which of the following? B. Classroom style with a head table for the panel PMM5 p. 348 Stakeholders data in a needs assessment will include which of the following? D. Reasons or objectives for participating PMM5, p. 20 If a table lectern will be used at the head table, how much extra room must be allowed to accommodate it? E. 30 inches CIC8, p.361 Which one learning format below provides a display of reports and papers, usually based on research, which may or may not be accompanied by the authors? D. Poster sessions PMM5, p. 278 What should an event website include for effective content? E. All of the above are appropriate CIC8, p.221 To be comfortable at a foreign event destination, most international travelers need to know which of the following before traveling? C. Electrical voltage and type of socket CIC International, p.26-27 Whistle-blowers are protected by federal law from retaliation by their employers if they work for which of the following? D. All the above PMM5, p.598 Where can a planner go to get referrals of reputable destination management companies in a given area? D. ADME – Association of Destination Management Executives CIC8, p.211 Associations typically hold trade shows for what essential purpose? A. B. C. D. E. To make a profit that contributes as much as 30% of the association’s annual income To evaluate exhibitors as to the quality they provide the association’s members To cover the cost of the annual meeting To exhibit To provide members with entertainment during meals Associations typically hold trade shows for what essential purpose? A. To make a profit that contributes as much as 30% of the association’s annual income PMM5, p. 240 How many bartenders are required for a cash bar at a reception for 500 people? A. B. C. D. E. 25 20 15 10 5 How many bartenders are required for a cash bar at a reception for 500 people? E. 5 CIC International, p. 49 Which of the following factors is most important to consider when developing packaging for strategic partners? A. B. C. D. E. Arbitration clause What other sponsorship opportunities the potential strategic partners have How many strategic partners can the organization accept and still deliver value How old the assets are How much the other organizations charge for their assets Which of the following factors is most important to consider when developing packaging for strategic partners? C. How many strategic partners can the organization accept and still deliver value PMM5, p. 53 Which of the following lighting types is the opposite of a “spotlight” and is used to light a wide area evenly? A. B. C. D. E. Wide light LED Intelligent lighting Wash Gobo Which of the following lighting types is the opposite of a “spotlight” and is used to light a wide area evenly? D. Wash PMM5, p.459 What is the primary benefit of selecting an official air carrier for a meeting? A. B. C. D. E. They will add more flights to the host city to accommodate meeting attendees They will extend a discount to meeting attendees They will become a valuable member of the organization They will provide site selection tickets They will give the host organization a fee per ticket purchased by attendees What is the primary benefit of selecting an official air carrier for a meeting? B. They will extend a discount to meeting attendees PMM5, p.512 Besides the local bus company, who else might help the meeting planner arrange shuttle service to/from the airport to/from a convention center to various hotels? A. B. C. D. E. The airline The hotels A DMC All the above None of the above Besides the local bus company, who else might help the meeting planner arrange shuttle service to/from the airport to/from a convention center to various hotels? C. A DMC CIC 8, p. 381 The term “wayfinding” covers all of the following items, except one (select the one aspect that is not typically part of wayfinding at a meeting.) A. B. C. D. E. Personal mental maps of orientation Visual cues in facility design Floor plans Audio systems to direct movements Décor The term “wayfinding” covers all of the following items, except one (select the one aspect that is not typically part of wayfinding at a meeting.) E. Décor PMM5, p.440 Why do hotels typically provide meeting space with little or no charge for the rooms (what do they expect in exchange.) A. B. C. D. E. Revenue from guestrooms Revenue from food and beverage Revenue for the bar All the above None of the above Why do hotels typically provide meeting space with little or no charge for the rooms (what do they expect in exchange.) D. All the above CIC8, p. 324 Which of the following is not considered a significant influence for data collection methods? A. B. C. D. E. The purpose of the evaluation The type of evaluation instruments used The person who is providing the data The timing of data collection The levels of evaluation being pursued Which of the following is not considered a significant influence for data collection methods? C. The person who is providing the data PMM5, p.702 Which of the following is not a strategic meeting management strategy? A. B. C. D. E. Assess and identify any gaps between in-house skills or knowledge and those required Create a customer satisfaction evaluation process Identify key functions and skills needed to complete them Outsource as many tasks as possible Determine key in-house partnerships Which of the following is not a strategic meeting management strategy? D. Outsource as many tasks as possible CIC8, P.14 What types of risks might a meeting manager face? A. B. C. D. E. Risks of protestors against speakers, attendees, or materials covered at meeting Risks of a drastic drop in attendees due to circumstances beyond the manager’s control Risks associated with the destination Risks associated with the facility itself All of the above are potential What types of risks might a meeting manager face? E. All of the above are potential PMM5, p.674 The critical difference between indirect costs and variable costs are which of the following? A. B. C. D. E. Which contains fixed costs Break-even point Indirect costs are overhead items, whereas variable costs simply vary with the number of attendees Indirect costs are based on number of attendees, whereas variable costs are based on the contracts negotiated Where the zero-base is The critical difference between indirect costs and variable costs are which of the following? C. Indirect costs are overhead items, whereas variable costs simply vary with the number of attendees CIC8, p.50