Matt Maher & Sreeja Nomula
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Define
◦ Education
◦ Training
◦ Learning
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Explain the differences and similarities
between:
◦ Education
◦ Training
◦ Learning
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“a field of study that deals with the methods
and problems of teaching”
Typically in a classroom
Education provides theoretical knowledge
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“is an organized, systematic series of
activities designed to enhance an individuals
work-related knowledge, skills, and
understanding or motivation”
Typically in a less formal environment
Immediate, particular, and practical
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What qualities does a trainer need to possess?
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“the activity or process of gaining knowledge
or skill by studying, practicing, being taught,
or experiencing something : the activity of
someone who learns”
What does understanding have to do with
learning?
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People learn if they want to learn
People learn more easily when they can relate
it to something they already know
People learn by doing
The more people do something the more they
will remember and understand how to do it
People need immediate feedback to know if
they have learned
When learning is successful people tend to
want to learn more
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“Forget quality, just sell harder”
or
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“Improve quality and you won’t have to sell so
hard”
Which one would you choose?
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Percentage of U.S. Companies that Provide Training to
Employees
Production Personnel
33%
Sales Reps
40%
Customer Service Reps
45%
Senior Managers
59%
Professionals
60%
Office Personnel
67%
Executive Managers
67%
Supervisors
73%
Middle Managers
75%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
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In-house Training
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Seminars
Workshops
Videos
Audiotape
Computer assisted instruction
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External Training
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◦
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College
University
Private training
Vendor-sponsored training
Training provided by skilled and professional
associations
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What types of skills should be improved
through training in the workplace?
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Diversity and Culture
Change
Technology
Quality employees
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At first workers from different backgrounds
don’t feel comfortable
Having a diverse workplace does not mean
people will work together well
So we need to train this diverse group to
work in as a team
What type of training needs to be provided in
this situation?
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Methods and procedures that are used today
may be completely different tomorrow
Constantly update training to stay ahead in
the marketplace
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New technology is brought into the workplace
to utilized
Without training these new technologies can
not be used correctly and efficiently or at all
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If you want high-quality employees you need
a labor force that has been highly educated
Employees need to be able to adapt and
quickly learn in a new environment
Training must be started with the basics so
that employees can begin to understand
advanced material
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How can the need for training be recognized in
certain areas of a company?
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Observation
◦ For example, specific problems, difficulties in task
performance, bottlenecks, etc.
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Brainstorming Sessions
◦ Ask employees what training needs they have
◦ For example, what tasks they perform well and
what tasks they do not perform well and what tasks
they can’t perform at all
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Job Task Analysis Survey
◦ Develop a survey which will discover what skills
employees have and what skills they lack
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Employee groups focused on quality
specifically to training
◦ Without managers and supervisors
◦ More likely to admit their training needs
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Set performance standards
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Examples
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New skills
Utilizing new technologies
More positive attitudes in the workplace
Safety in the Workplace
Having equality and harmony in the workplace
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State the specific objective of the training
◦ Employees will learn how to safely operate a utility
knife
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This will make it easier to provide and
evaluate training
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What are the benefits of training?
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What methods are there to provide training?
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Internal Approaches
External Approaches
Partnership Approaches
E-Learning
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On-site training in the company’s facility
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One-on-one training
On-the-job computer based training
Formal group instruction
Media based instruction
What are the Advantages and Disadvantages
of the internal approach?
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Usually given to employees that are less
experienced or new
Also useful for preparing to replace a highlevel employee
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Allows employee to learn at their own speed
Can be more specific to the employee
Gives immediate feedback to employee
Used to improve general knowledge
Can be used at anytime without a need for a
trainer
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Used for a group of employees who share a
common training need
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Lectures
Case studies
Demonstrations
Hands-on
Q and A
Role-playing
Drills
Storytelling
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Media-based may include packages involving
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Video
Audio
Workbooks
Computer
Slide shows
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Off-site training away from the workplace
Used for developing general skills
Involves
◦ Short-term training where employees enrolled for a
few hours to a few weeks
◦ Long-term training where employees are enrolled in
college courses
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What are some advantages and
disadvantages?
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Having a partnership with education
institutions
The institution has customized courses for an
organization
Another advantage of this method is the
credibility and standardization
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Video Conferencing
Audio conferencing
Web meetings
Online universities
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Should training be voluntary or required, and
why?
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Was the training valuable to the employees
job?
Did they retain the information that was
taught?
Can you see what was learned being utilized
in the workplace?
Has the training made a difference?
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Student evaluates the training session
◦ Organization of course
 e.g. were the objectives clear
◦ Teaching methods and skills
 e.g. were the lectures effective
◦ Value of the Course
 e.g. was the value of the course outstanding or poor
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What causes training to fail?
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Poor teaching
Inadequate resources
Poor planning
Lack of funds
Lack of commitment
Lack of participation
Being too specific at first
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Quality Planning Training
◦ Provides a roadmap to meet the quality standards
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Quality Control Training
◦ Uses control tools to maintain quality
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Quality Improvement Training
◦ Utilizes quality improvement tools and techniques
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The training of ethical behavior
Companies can have different ethical
standards
Common business ethics on the job are:
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Integrity
Loyalty
Responsibility
Empathy
Confidentiality
Respect
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Inform customer what they need to know and
expect from a product
Proper usage of the product
◦ e.g. user manuals, on-site technical assistance,
customer service trainers
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Education. (n.d.). Merriam-Webster.com. Retrieved from http://www.merriamwebster.com/dictionary/education
Goetsch, D. L. & Davis, S. (2009). Quality Management for Organizational Excellence: Introduction to
Total Quality. Upper Saddle River, NJ: Prentice Hall
How to identify training needs. (n.d.). Startupdonut.co.uk. Retrieved from
http://www.startupdonut.co.uk/startup/employees/people-management/how-to-identifytraining-needs
Learning. (n.d.). Merriam-Webster.com. Retrieved from http://www.merriamwebster.com/dictionary/learning
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The Advantages & Disadvantages of In-House Training. (n.d.). OptimusSourcing.com. Retrieved from
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The Most Effective Training Techniques. (2013). Trainingtoday.blr.com. Retrieved from
http://www.optimussourcing.com/training-news/the-advantages-disadvantages-of-in-housetraining
http://trainingtoday.blr.com/employee-training-resources/How-to-Choose-the-MostEffective-Training-Techniques
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