1 Strategy is a Commodity, Execution is an Art The importance of project management competence Ray Mead CEO, p3m global 14th October 2014 ©p3m global group. All rights reserved p3m global 3 ©p3m global group. All rights reserved Skills v Competencies Skill Competency • A proficiency acquired through knowledge, experience or practice • Learned ability to be able to carry out one or more job functions or achieve a predetermined result • A set of behaviours or actions to be performed in a specific context • Organisation-specific • A cluster of abilities, commitments, behaviours, knowledge and skills enabling superior performance • Learned over years • E.g. ‘Analytical ability,’ ‘Leadership’ • ‘The How’ • Learned over months • E.g. ‘Java Programming,’ ‘Event Planning’ • ‘The What’ 4 Both should be measurable ©p3m global group. All rights reserved Definitions of Competency 5 “a reliably measurable, relatively enduring characteristic (or combination of characteristics) of a person, team or organisation, which causes and statistically predicts a criterion level of performance.” Lyle Spencer “The demonstrated ability to perform activities within a project environment that lead to outcomes based on defined and accepted standards…. ….Competent project managers consistently apply their project management knowledge and personal behaviours to increase the likelihood of delivering projects that meet stakeholders’ requirements…. ….Competent project managers bring together their knowledge, skills, personal characteristics and attitudes when focusing on delivering a project.” PMI Project Manager Competency Development Framework 2nd ed. ©p3m global group. All rights reserved What is Competence? 6 ©p3m global group. All rights reserved Competent Driving 7 ©p3m global group. All rights reserved 88 competence frameworks Competency Dictionary 9 Working in a conscientious, consistent and thorough manner. Level 1 Level 2 Level 3 Recognises obvious information Recognises less obvious information Demonstrates concern for thoroughness Quickly identifies relevant information thoroughness and accuracy Identifies obscure details that are are important within a context of of distracting information Quickly identifies relevant and irrelevant information when reading complex documents. Consistently identified all relevant details that are not obvious in complex and technical documents. Maps out all the logistics and details of a situation to ensure smooth and flawless implementation. Identifies the subtleties of judgements rendered. Requires the highest standards for accuracy and quality for his/her work. Establishes processes to ensure the accuracy and quality of work products and services delivered by his/her team. Identifies main concepts and ideas when reading simple, straightforward documents. Verifies assumptions and information before accepting them. Reviews own work for accuracy and completeness, spotting inconsistencies that indicate problems with quality of work. Seeks out others to check or review own work. Pays close attention to details that are important to others to make sure they are right. Reviews all relevant information or aspects of a situation before taking action or making a decision. Level 4 Identifies multiple sources/approaches of information to ensure that details are addressed. Reviews the work of others for accuracy and thoroughness. Level 5 Follows up to ensure tasks are completed and commitments are met by others. Verifies that work has been done according to procedures and standards. ©p3m global group. All rights reserved SFIA 10 ©p3m global group. All rights reserved APM 5 Dimensions of Professionalism 11 Breadth APM Body of Knowledge Depth APM Competence Framework Achievement APM Qualifications Commitment Continuing Professional Development Accountability APM Code of Professional Conduct ©p3m global group. All rights reserved APM ‘Wheel of Competence’ 12 ©p3m global group. All rights reserved Concept Project Success Stakeholder Management Requirements Management Project Risk Management Estimating Business Case Marketing & Sales Project Reviews Definition Scope Management Modelling & Testing Methods & Procedures Project Quality Management Scheduling Resource Management Information Management Project Management Plan Configuration Management Change Control Implementation Technology Management Budget & Cost Management Procurement Issue Management Development Value Management Earned Value Value Engineering Handover & Closeout • • • • • • • • • Communication Teamwork Leadership Conflict Management Negotiation Human Resource Management Behavioural Characteristics Learning & Development Professionalism & Ethics Contextual Competencies • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Behavioural Competencies Technical Competencies APM Competence Framework • • • • • • • • 13 Project Sponsorship Health, Safety and Environmental Management Project Life Cycles Project Finance & Funding Legal Awareness Organisational Roles Organisational Structure Governance of Project Management ©p3m global group. All rights reserved PMI Competency Development Framework 14 Knowledge Competencies: What the project manager knows about project management Performance Competencies: How the project manager applies Personal Competencies: How the project manager behaves when performing activities within the project environment. Industry Specific Competencies: In some industries there may be specific knowledge, skills or attitudes that are needed to succeed therein.. Project knowledge to project activities in a live environment Organisational Competencies: There may be specific elements of the organisation in which a project manager works that, when mastered, enables them to perform better. This may be the ability to use certain systems, methods, escalation paths and other organisational process assets ©p3m global group. All rights reserved PMI Competencies 15 Performance Competencies 1.0 Initiating a Project 2.0 Planning a Project 3.0 Executing a Project 1. 1 Project aligned with organisational objectives and customer's needs 2.1 Project scope agreed 3.1 Project scope achieved 2.2 Project schedule approved 3.2 Project stakeholders expectations managed 1.2 Preliminary scope statement includes stakeholders needs and expectations 1.3 High-level risks, assumptions and constraints are understood 1.4 Stakeholders identified and their needs understood 1.5 Project charter approved 2.3 Cost budget approved 2.4 Project team identified 2.5 Communications activities agreed 2.6 Quality management process established 3.3 Human resources managed 3.4 Quality managed against plan 3.5 Material resources managed 2.7 Risk response plan approved 2.8 Integrated change control processes defined 2.9 Procurement plan approved 2.10 Project plan approved 4.0 Monitoring & Controlling 5.0 Closing a Project 4.1 Project tracked and status communicated to stakeholders 5.1 Project outcomes accepted 4.2 Project change is managed 4.3 quality is monitored and controlled 5.2 Project resources released 5.3 Stakeholders perceptions measured and analysed 5.4 Project formally closed 4.4 Risk is monitored and controlled 4.5 Project team is managed 4.6 Contracted administered ©p3m global group. All rights reserved PMI Competencies 16 Personal Competencies 6.0 Communicating 7.0 Leading 8.0 Managing 6.1 Actively listens, understanding and responds to stakeholders 7.1 Creates a team environment that promotes high performance 8.1 Builds and maintains the project team 7.2 Builds and maintains effective relationships 8.2 Plans and manages for project success in organised manner 6.2 Maintains lines of communication 6.3 Ensures quality of information 6.4 Tailors communication to audience 7.3 Motivates and mentors project team members 7.4 Takes accountability for delivering the project 8.3 Resolves conflict involving project team or stakeholders 7.5 Uses influencing skills when required 9.0 Cognitive Ability 10.0 Effectiveness 11.0 Professionalism 9.1 Takes a holistic view of project 10.1 Resolves project problems 11.1 Demonstrates commitment to the project 9.2 Effectively resolves issues and solves problems 10.2 Maintains project stakeholder involvement, motivation and support 11.2 Operates with integrity 9.3 Uses appropriate project management tools and techniques 9.4 Seeks opportunities to improve project outcome 10.3 Changes at the required pace to meet project needs 10.4 Uses assertiveness when necessary 11.3 Handles personal and team adversity in a suitable manner 11.4 Manages a diverse workforce 11.5 Resolves individual and organisation issues with objectivity ©p3m global group. All rights reserved 17 assessing competence Competence Assessment Approach 18 Spencer: ‘reliably measurable’ = “two or more independent observers or methods (tests, surveys) agree statistically (usually r =.80) that a person demonstrates a competency characteristic.” ©p3m global group. All rights reserved Online Component: p3m pulse 19 ©p3m global group. All rights reserved Results: Scoring & Benchmarking Level Expert Advanced Practitioner Practitioner Intermediate Foundation Score (%) 86-100 76-85 65-75 55-64 0-54 20 PMI Score 5 4 3 2 1 ©p3m global group. All rights reserved Results: Competence Assessment Reports 21 Each participant receives a Competency Assessment Report detailing their assessment results across the 5 areas ©p3m global group. All rights reserved Results: Recommended Development Plans 22 ©p3m global group. All rights reserved 2323 developing competence Developing Competence 24 ©p3m global group. All rights reserved Developing Competence - Trial and error - Cross-functional teams - Special projects - Community involvement - Sabbaticals - Learning from others - Coaching - Mentoring - Networking 25 - Instructorled courses - eLearning - Certifications - Conferences ©p3m global group. All rights reserved 26 ©p3m global group. All rights reserved p3m pathways 27 ©p3m global group. All rights reserved 2828 in summary Application of competence-based management • • • • • Performance-based pay Clear career progression Objective bonus criteria Inputs into planning cycle Continuous improvement • • • Know, Plan & Manage Reward 29 Team Gap Analysis Job Descriptions Weighted Interview Criteria Acquire • • • Targeted Training Intelligent Mentoring Develop Coaching Deploy • • Trend & root cause analysis Pareto analysis Right People Right Skills Right Place Right Time Analyse Assess • • Measuring performance Identifying strengths and weaknesses ©p3m global group. All rights reserved Benefits of P3M competence management • Resource Management - More targeted resource allocation - Reduced reliance on contract resource - Increased productivity through capitalising on strengths - Clearer view of organisational capability - Optimised Resources • Recruitment - More appropriate candidates interviewed - More objective hiring decisions - Lower recruitment costs 30 • Staff Development - Reduced staff turnover - Clearer career progression and remuneration scales - Performance-based reward schemes - Reduced training costs - Enhanced staff motivation • Project Performance - Justifiable charge-out rates from competency-based pricing - More stable HR requirements planning - Reduced project risk - Increased project profitability ©p3m global group. All rights reserved Improving your P3M competence 31 6 ways to boost your competence 1. Learn from your mistakes - Lessons learned - Seek feedback 2. Know thyself - Strengths & weaknesses - Default personality settings 3. Challenge Yourself - Embrace the new and unfamiliar - “Do one thing that scares you everyday” 4. Eleanor Roosevelt Set yourself some goals - Make them SMART - Contextualise them with career direction 5. Target your training - Training gives you skills – can you apply them? 6. Find a Mentor ©p3m global group. All rights reserved 3232 ? questions 33 UK Office 1st Floor, St George's Chambers St George's Street Winchester, Hampshire SO23 8AJ Tel: +01962 676321 info@p3mglobal.co.uk ©p3m global group. All rights reserved p3mglobal.com