• 24/7 Scottish call centre
•
• Website & mobile internet
• Smartphone applications
• Multi-modal (bus, coach, rail, ferry, Subway) departure times,
• fares, travel disruption info, travel advice etc.
• Plan journeys between any two locations in Scotland
• Call centre received 100% approval in latest independent
• Mystery Shopping survey
• Comprehensive public transport
• and Traffic Scotland info
• On iPhone from November 2010,
• On Android from June 2011,
• On BlackBerry in autumn 2011.
Features include:
• Departures for all 370,000
• GB bus stops & 170 ferry terminals
• Includes all bus, coach and
• ferry operator contact details
• Real time included where possible
Door-to-door journeys:
• Provides Traveline Scotland
• mobile journey planner
•
• All modes offered, including rail
• and ferry journeys
Travel News and Alerts:
• Instant updates on disruption or
• service alterations
•
•
• Users alerted to new
• information quickly
Integrated with Traffic Scotland:
• Partnership means comprehensive
• information given for both public
• transport and roads/traffic
• Direct access to Traffic
• Scotland trunk road updates
• Public transport journey plans included with NHS outpatient
• appointments in parts of Greater Glasgow & Clyde
• Project started as a trial between Health Board, Strathclyde
• Partnership for Transport (SPT) and Traveline
• Simple journey planner devised to produce door-to-door
• public transport information for patients
• Hard copy information supplied with appointment letter,
• tailored to that individual
• Interface designed for use by appointment booking staff • accessed via a normal web browser
• Postcode entered, facility selected, appointment time input
• Journey plans created. Press print!
• Tailored journey plan with
• customised introductory
• text is produced
• Trial now finished in NHS
• GGC area
• System retained: Now
• used daily for
• appointments at
• 12 outpatient sites
• Provides tailored public transport options patients may
• not even know exist
• Bus-only travel option means it’s free for concession card
• holders to travel to their appointment
• Could help reduce reliance on patient transport, car parks etc
• Output carefully worded to encourage modal shift: no-one is
• ‘forced’ to travel by public transport. Low risk of complaints as
• info is provided to assist decision making.
• Demo planners available for other health boards to try
• Booking system could ‘speak’ to Traveline Scotland journey
• planning servers directly
• Journeys would be shown on the appointment letter itself
• = even less effort required by booking staff
• System could even check availability of public transport
• when scheduling an appointment
• InterSystems see no technical barrier to integrating with
• Trak patient management system. Others also possible.
For more information:
Stuart McNeill, Traveline Scotland
Tel: 07825 327 226
Email: stuartm@cpt-uk.org