Sutter Health Incident
Command System
Design for Customer Needs
Purpose:
Purpose:
•Provide an organized structure to assist
Affiliates in maintaining optimal patient
care in the event of a catastrophe.
•Initiate recovery processes.
Utilize the Design for Six Sigma
methodology to identify customer needs
and develop a program to fulfill those
needs.
• Mitigation/Preparedness
SHEMS = • Response
• Business Continuity
• Recovery
Affiliate Site Assessment
Business Continuity Initiative
Purpose:
Purpose:
Evaluate Affiliate’s ability to be self
sustainable for the first 96 hours of a
Catastrophe.
Protect the most critical aspects of our
business to ensure continuity of mission.
Disrupted
Operations
1. Event Recognition
2. Alert/Notification
Event
3. Activate/Mobilization
4. Incident Operations
5. Management by Objectives
6. Demobilization
7. Transition to Long-term Recovery
8. Return to Readiness
Normal
Operations
Response
SHEMS Hotline
• SHEMS Duty Officer On-call 24/7
4 Response Levels
Level
Activation
Response
1
Standby
Used to notify the IMT members and system
leaders that event is occurring or has occurred,
response maybe needed but not at this time
2
Analysis
Utilize SHEMS infrastructure
(positions as needed) to analyze emerging issue
3
Rapid Response/System
Guidance
Utilize SHEMS Infrastructure (positions as
needed) to provide coordinated/standardization
system guidance
4
Incident Command Center
and IMT Activated
Mobilize SHEM IMT members as needed to
respond to affiliate needs
Sutter Health Incident Command System
• Mirrors Hospital Incident Command System (HICS)
• Incident Management Team (IMT)
• Activation Protocols
• Incident Command Center (ICC)
SHEMS Event
Management Tool
(EMT)
• Automates HICS
Process
– IRG scenarios built into the
tool
– Incorporates various HICS
Forms
– Allows users to interact at
multiple locations via the
web-based tool
– Post incident reports can
be turn in to required
government entities.
Allows user to:
•Update the incident
•Create, Send, & Receive
– Messages
– Requests
•Track current and ongoing
incident issues
Electronic Department
Status Forms
Department Status
Summary
 Communication Redundancy
• Everbridge Mass Notification
System
• Redundant outside of Sutter
Health’s network
• Equipped with an outbound
notification system and a Patient
1-800 Call-in status line
• Features:
–Multiple pathways - email,
cell phone, home phone
–Emergency and/or Standard
Message,
–Polling /Quota
–Built in Conference Bridge
Communication Redundancy
• HAM Radio Network
• Satellite Phone
• GETS
• WPS
• TSP
 Sustainable Staffing
• Additional additional staff
• EE payment and Benefits
• Dependant care,
• Crisis Counseling teams
 SHEMS Supply Cache
• ACS
 Building Restoration
• General clean-up contractor
• Record restoration service
• HazMat clean-up service
 Business Continuity Planning
•
•
Purpose:
The ultimate goal of Business
Continuity Planning is to resume
business functions to a normal
state after a period of time post
event
Provides Information
Regarding:
–
–
–
–
–
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Critical Business Processes
Critical Equipment and
Resources
IS Applications
Staff Positions
Critical Records
Departmental Dependencies