Communication, Coordination,
and Cooperation (3C’s)
Among Incident Responders
MOT Training for
Incident Responders in Florida
Module 3
Communication, Coordination,
and Cooperation
• Communication
– exchange of information among organizations
– better understanding of each other
• Coordination
– working together to achieve a goal (efficiently)
– decreases overlap, redundancy, and/or separation
• Cooperation
– work side-by-side with the group (be a “team
player”)
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Effective Incident Response
Incident responders need to:
• Fulfill responsibilities under the law, and
accomplish necessary actions without exceeding
their statutory authority.
• Understand the priorities, needs, limitations, and
expertise of all other involved agencies.
• Coordinate and cooperate closely with all
response agencies to mitigate such incidents.
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Detection & Verification
• Detection
– the determination that an incident had occurred
(includes the relay of information to the
appropriate response agencies)
• Verification
– the determination of the precise location and
nature of the incident
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Response & Clearance
• Response
– the activation, coordination, and management of
all appropriate personnel, and equipment
• Clearance
– the opening of all lanes
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Management Function
Under an Interagency Incident Management
structure, the question isn’t so much “Who’s in
charge?” but “Who’s in charge of what?”
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Module 3
Video: The Many HATS of Highway Incident Management
Unified Incident Management
• Agencies participate by:
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Cooperating in determining overall goals and objectives
Conducting joint preparation for operational activities
Conducting integrated operations
Providing integrated communications between all agencies
Maximizing use of all available resources
Recognizing the value of the services of every involved
agency
– Ensuring that individual or organizational egos do not
enter the equation
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Traffic Incident Management Goals
• Reduce incident-related congestion
• Improve response and clearance times
• Prevent secondary collisions
• Improve traffic flow and air quality
• Decrease the economic impact of incidents
and, most important…
• Improve responder and motorist safety
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Source: I-95 Corridor Coalition – Toolkit and Workshops for Quick Clearance
KEY!
• Communications
• Coordination
• Cooperation
• Consensus
Module 3
Source: I-95 Corridor Coalition – Toolkit and Workshops for Quick Clearance
END
Question or Comments
Module 3