Introduction
Tomorrow’s Workplace Project:
• Surrey Board of Trade partnered with
SUCCESS to help business create solutions
for a sustainable future
• Brings business and community together to
show how working together will benefit both
• Details proven, replicable processes in “A
Guide for Business Leaders”
Current Situation
• Small businesses contribute significantly to
Canada’s economy and local communities, and
employ 49% of the private sector labour force.
• Canada needs small business to be resilient and
high performing
• Upcoming skill and labour shortages will impact
all businesses
Prepare for the Future Today
Is This Guide For You?
• Practical Strategies
• Who is this for?

Small and Medium Enterprise
(SME) owners and managers
 Chambers of Commerce
 Boards of Trade
 HR and Business Managers
 Internal or External Consultants
360 Assessment
• Step one: A ‘whole’ business approach
• Conducting a 360 assessment:
 Financial
management
 Organizational
 Customers,
Structure
Marketing
 Internal
Processes
 Human
Resources
Leading Tomorrow’s Workplace
• Leadership affects all aspects of business
• Productivity, employee satisfaction, and
retention result from strong leadership
• Leadership involves:
– Defining the business direction
– Communicating that direction to staff
– Motivating, inspiring and empowering others
Leadership Attributes
• Model the way
• Inspire a shared
vision
• Challenge the
Process
• Enable others to act
• Encourage the heart
The TW Journey Modules
1. Mapping the Journey
2. Building the Culture
3. Living in Tomorrow’s
Workplace
4. Community Partners
1. Mapping the TW Journey
Strategic Planning
• Formal plan for a business’s future course:
What does our business do?
For whom do we do it?
How do we excel?
• Considers options, potential challenges, new
opportunities, knowledge gaps.
• Promotes implementation of new initiatives.
2. Building the Culture
Mission, Vision and Values (MVV)
• Clarifying MVV sets the stage for your
business:
 Defining
the core purpose of your business
 Setting the values you want to cultivate
 Setting the overarching vision will inspire
• Leading MVV:
 Involve
staff and other stakeholders
 Share outcomes with all stakeholders
Exploring Mission, Vision and Values
Building the Culture
Diversity
• Includes a broad range of differences such as
ethnic, age, gender, religion, education, family,
physical/mental ability, language.
• Future workforce growth will met through
immigration
• Need for practices and values to establish an
inclusive workplace
RedFM Radio: “for the community, by the community”
3. Living in Tomorrow’s Workplace
Human Resources
• Links employees with the strategic needs
and objectives of the business.
• Employees:
 Power
your business
 Hold the intellectual capital of your business
 Represent the knowledge, relationships and
skills your business needs.
Living in Tomorrow’s Workplace
Human Resources (cont’d)
• Implement core HR fundamentals, and:
 Ensure
you acknowledge the value
employees bring to your bottom line
 Communicate with employees and seek their
ideas on a regular basis
 Provide opportunities for them to develop;
people need to belong and feel they
contribute to business success
Employees power your business
Living in Tomorrow’s Workplace
Financial Management
• More than just an accounting model
• Encompasses the people, technology,
policies and processes that provides
information for financial decisions
• Measures an aspect of business sustainability
• Getting Started
 Obtain
industry standards and ratios
 Conduct a financial review
Living in Tomorrow’s Workplace
Operations
• Internal processes, systems and controls
used to manage day-to-day activities.
• Enhancing work and information flow to
improve delivery of products/services to
customers.
• Effective operations improves business
performance.
Lean Operations Improve Business Performance
Living in Tomorrow’s Workplace
Customers, Marketing, and Sales
 Customers
drive your business
 Marketing initiatives attract customers
 Sales measures customer satisfaction
• Develop a Marketing Plan
• Make customer experience an unrelenting
focus
• Skilled sales people
4. Tomorrow’s Workplace Partners
Community
• The health of a community influences
business.
• Customers expect businesses to be sensitive
to local needs and issues
• Employment Service Providers offer free
services that benefit your business
• Identify and partner with community
stakeholders
PICS: Progressive Intercultural Community Services Society
TW Key Findings
Fundamental elements of business must
be in place to enable growth
There is a strong business case for
diversity - it is the future.
Clarity of Mission, Vision and Values
provides direction and aligns all staff
Review all 11 key findings in the Guide.
Your Business Journey
Where do I begin?
• Review our process, pages 8-12
 Source
internal or external expertise
 Conduct a 360 assessment (Appendix I)
 Review findings and select priorities
 Conduct Mission, Vision, Values sessions
 Set an action plan for priority items
 Involve staff in the process
Acknowledgements
The Tomorrow’s Workplace Project would like to
thank our generous funding partners:
The Employment and Labour Market Services Division
The BC Ministry of Housing and Social Development
The Government of British Columbia
Western Economic Diversification Canada / Diversification de
l’economic de l’Quest Canada
Coast Capital Savings Credit Union
Prepare your Business for Tomorrow’s Workplace