Yıldırım BOZBIYIK, Group Head of Department of Strategic Development
Strategic Management at the
Revenue Administration of
Turkey
The Presidency of Revenue Administration
PYRAMID OF STRATEGIC PLAN
Mission
Strategic Plan
Performance
Program
Annual Report
Vision
Strategic Goals
Strategic Objectives
Performance Indicators
Activities/Projects
Company Name
The Presidency of Revenue Administration
WHAT IS STRATEGIC
MANAGEMENT ?
Company Name
The Presidency of Revenue Administration
Strategic Management
Vision
Where would
we want to be?
Analysis of Current
Circumstance:
Where are we now?
Mission:
Why do we exist?
Company Name
The Presidency of Revenue Administration
? QUESTIONS ?
Strategic Management seeks the answer for four basic
questions:
 WHERE ARE WE?
SITUATION ANALYSIS
 WHERE WOULD WE WANT TO
BE?
VISION,MISSION,
STRATEGIC GOALS
 HOW WOULD WE REACH
WHERE WE WANT TO BE?
STRATEGY&
ACTIVITIES
 HOW WOULD WE FOLLOW
AND EVALUATE OUR SUCCESS
PERFORMANCE
EVALUATION
Company Name
The Presidency of Revenue Administration
WHAT IS STRATEGIC PLANNING ?
Plan of results
Plan of changes
What Is
Strategic
Planning?
Means of quality management
Realist
Responsibility of
rendering account
Participatory approach
Company Name
The Presidency of Revenue Administration
First Strategic Plan 2004-2006
MISSION STATEMENT :
The purpose of the Tax Administration is
to implement tax laws in a fair, effective
and efficient manner while providing
assistance to increase voluntary
compliance with tax laws.
Company Name
The Presidency of Revenue Administration
First Strategic Plan 2004-2006
STRATEGIC OBJECTIVES
A. Improve the efficiency and effectiveness
of tax administration
B. Establish a modern integrated
information technology support system
C. Rationalize and simplify the tax system
Company Name
The Presidency of Revenue Administration
Main Steps
Training
Meeting
Strategic
Plan
2007-2009
Assessment
Company Name
The Presidency of Revenue Administration
Training for High Level Manager
Strategic Plan 2007-2009
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Transforming and Quality Management
Strategic Management
Process Management
Project Management
EFQM Excellent Model
Company Name
The Presidency of Revenue Administration
2. step
Collecting suggestion of mission,
vision and core values from all high
level managers
Company Name
The Presidency of Revenue Administration
Meeting Program-1
Quick View of Strategic Management
General Overview of the World and
Turkey
Analyzing the other countries’ missions
and visions (Australia, Brazil, Canada,
Finland, Ireland, UK, USA…
Workshop for mission and vision and core
values
To set up mission, vision and core values
Company Name
The Presidency of Revenue Administration
Meeting Program-2
Analyze strategic plans of some countries,
U.S.A. 2005-2009
Ireland 2001-2003 and 2005-2007
Workshop for strategic objectives
To set up strategic objectives
SWOT Analysis
Company Name
The Presidency of Revenue Administration
Results
MISSION
To collect adequate revenue by adhering
to principles of equity, impartiality,
efficiency, for purpose of the contribution
to the improvement of the social welfare;
to simplify the tax system; to ensure and
enhance compliance; and to deliver top
quality service to taxpayers.
Company Name
The Presidency of Revenue Administration
Results
VISION
The Turkish Revenue Administration will
be a reliable, efficient and transparent
institution covering and improving all kinds
of economic structures and activities as
well as a pioneer and model one in global
scale.
Company Name
The Presidency of Revenue Administration
CHANGES IN BASIC PHILOSOPHY
Reliability
Awareness of Responsibility
Fairness
Impartiality
Effectiveness
Transparency
Solution-oriented
OUR PRINCIPLES
Competency
Continuous Development
Participation
Company Name
The Presidency of Revenue Administration
2009-2013 STRATEGIC PLAN
INCREASING VOLUNTARY COMPLIANCE
IMPROVING, COMPREHENDING AND MONITORING
ALL KINDS OF ECONOMIC ACTIVITY
GOALS
IMPROVING SERVICE QUALITY
BECOMING A GLOBALLY ACTIVE AND
PRODUCTIVE ORGANIZATION
Company Name
The Presidency of Revenue Administration
GOAL 1. INCREASING VOLUNTARY COMPLIANCE
OBJECTIVES
1
Continuously
improving
taxpayer
service quality
and developing
new service
delivery
channels
2
Simplification
and
standardization of
taxpayer
transactions
3
Raising
tax
awareness
throughout
the
community
Company Name
The Presidency of Revenue Administration
GOAL 2. IMPROVING, COMPREHENDING AND MONITORING
ALL KINDS OF ECONOMIC ACTIVITY
OBJECTIVES
1
By measuring
size of informal
economy,
determining its
sector-specific
distribution and
reasons
2
Taking
necessary
measures to
prevent tax
avoidance and
evasion and
developing
methods of
conflicts
3
Setting up an
effective enforced
collection system
to ensure the
payment of taxes
and other financial
liabilities on time
4
Monitoring and
analyzing
economy
Company Name
The Presidency of Revenue Administration
GOAL 3. IMPROVING SERVICE QUALITY
OBJECTIVES
1
Setting Human
Resources
management
systematic to
improve Human
Resources
2
Improving
organizational
structure and
business
processes
continuously
within the
framework of
strategic
management
approach
3
4
5
Improving
physical
conditions to
provide
effective
service
delivery
Transforming
the
management of
taxpayer
services into a
modern,
dynamic and
well organized
structure as per
contemporary
requirements
Increasing
organizational
effectiveness
and efficiency
by improving IT
systems and
applications
Company Name
The Presidency of Revenue Administration
GOAL 4. BECOMING A GLOBALLY ACTIVE
AND PRODUCTIVE ORGANIZATION
OBJECTIVES
1
Becoming RA a
model organization
within the sense of
European
Excellence Model
and being a
candidate for
European Quality
Award
2
Improving
international
communication,
sharing of
knowledge and
interaction and
increasing
cooperation with
neighboring
countries’ RA
Company Name
The Presidency of Revenue Administration
2014-2018 STRATEGIC PLAN
THE PREPARATORY STUDIES FOR
2014-2018 STRATEGIC PLAN
Company Name
The Presidency of Revenue Administration
CIRCULAR OF STRATEGIC PLANNING
Publishing Circular
of Strategic Planning
PROVIDING OWNERSHIP OF STRATEGIC PLANNING STUDIES
CONSTUTING ORGANIZATION
DRAWING UP PREPARATION PROGRAM
Company Name
The Presidency of Revenue Administration
DETERMINING EXTERNAL STAKEHOLDERS
Municipalities
Ministries
Regulating and Controller
Corporations
Universities
Professional Organizations
Media
Taxpayer Groups
OUR EXTERNAL
STAKEHOLDERS
Sectoral Unions
Economy Writers
Trade Associations
Company Name
The Presidency of Revenue Administration
Where are we now?
The studies of prioritization for external
stakeholders are going on. After this
stage, the studies of methods relating to
external stakeholders analysis (survey,
interview etc) will prepare.
Company Name
The Presidency of Reveneu Administration
Department of Strategic Development
Yıldırım BOZBIYIK
Group Head of Department
ybozbiyik@gelirler.gov.tr