Enhancing Interpersonal
Effectiveness and Leadership
Development
Presented by Motivating Wellness at Work - Bev Rosen, MSW, MBA.
– Peoplemap™ Certified Trainer
How Should We Spend Our Time?
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Present case scenarios that illustrate the
benefits of the Peoplemap tool and program.
Understand the model, its impact, its
applications.
Experience a “train the trainer” workshop
simulation to experience a Peoplemap training
program.
Understand your Peoplemap type, your in-born
strengths and how to overcome “Achilles Heel”
for enhancing your value and performance.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
What Workforce Problems Are You
Called Upon To Deal With?

Conflict between an employee and his
micromanaging supervisor?
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
RATIONALE
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Effective communication, productivity and
interpersonal relationships are paramount
to a an organization’s success, both inside
and outside their department.

“We must all hang together, or most
assuredly, we shall all hang separately.”
Ben Franklin
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
CCL Research:
R. Pearman/ Leadership Perf.
Systems
Derailment Factors
50
45
40
35
30
25
20
15
10
5
0
Relationship
Building
Self Management
Cognitive
Complexity
Technical Ability
Decisiveness
% Needed for
Success
%Responsible
for
Derailment
% of factors cited in
Derailment
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
The Purpose of Peoplemap
Training

“The single largest cause of conflict
between persons is that they are
operating from different typological
orientations.” James Hollis
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Applications of Peoplemap Training
Team Development.
 Organizational Development.
 Interpersonal effectiveness training.
 Management / Leadership development.
 Job performance & career development
planning.
 Coaching & Mentoring.

Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Applications
Interpersonal conflicts.
 Ineffectual patient/customer/peer/supervisor
relationships
 Staff retention.
 Problem solving difficulties.
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Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Applications
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Vague professional goals or unclear direction.
Low morale or team spirit.
Low job satisfaction and high stress.
Career issues –matching your job to your
personality type.
Building Success one-on-one Relationships.
Managing your boss.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Applications
Leadership Development
 How to understand people (i.e. motivate,
communicate, relate and solve conflicts
with your employees.
 How to understand your own leadership
style ( i.e. strengths, Achilles Heal, areas
for growth, making your style work for you).
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Applications

Eight Core Interpersonal Competencies for
managing, leading and working with
people to create peak performing
individuals and teams. (i.e. praise and
recognition, constructive feedback).
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Case Scenario #I
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Calvin, the “poor performing manager who’s staff is
in an uproar.” Before the organizational
restructuring, he was a successful contributor.
Your challenge:
What are the issues that need to be worked on?
What are the goals does Calvin need to achieve?
Who needs to do the work?
What role can you play?
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Take-Aways
Each participant:
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Understands their individual way of personally relating to each other, solving
problems, leading and getting work accomplished.
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Becomes aware of their own personality preferences in down to earth
language.
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Learns their in-born strengths as well as their weak spots, their “Achilles Heel.
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Turns their “Achilles Heel” into a “learned” strength to perform at their highest
level.
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Learns how to successfully relate, manage, motive, sell and problem solve with
each of the four personality types.
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Develops the skills necessary to contribute to high functioning team.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
to Peoplemap™
 Complete the Questionnaire
 Score the Questionnaire
 Identify Your Core Personality Type Using
The Peoplemap™
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
ACTIVITY 1
“Word List”
1.
Review Descriptive Words on
Four Lists.
2.
Review Each Group’s List
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Four Core Personality Types
People
Leader
Free Spirit
Task
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
STATISTICS
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96% of all people are combination types
 People - 35%
 Task - 25%
 Free Spirit - 25%
 Leaders - 15%
Biggest growth group in workplace 20-29 P/FS.
Managers in workplace 40,50,60 leaders.
We each have a dominant personality with
unique characteristics, strengths &
weaknesses.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
STATISTICS
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We possess characteristics of all 4 types.
The more we know about our personality & that
of others, the more we can effectively relate to
them.
The foundation for building an effective team is
relating to others in a way that complements
their personality.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Are you in the Right Profession?
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Four Psychologists and all Four Primary Types
What do they do?
 Leader Type
 People Type
 Free Spirit Type
 Task Type
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
Leader – Natural Strengths
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Visionary – Big Picture
Self Confident
Likes to Manage Others
Results Oriented
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
Leader – What Drives Them?
Like to be “In Charge” and “In Control”
 Success and Accomplishment
Oriented
 Highly Competitive …Wants to WIN!
 Don’t Like to Waste Time …Efficient
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Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
Leader - Summary
Results Oriented
 Responsible, Assertive and Selfmotivated
 See the “Big Picture” and “Bottom Line”
 Want to Accomplish Goals NOW!
…“Makes It Happen”
 Direct and Manage Others
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Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Introduction to the
“Achilles Heel”
Module 2 – The “Achilles Heel”
 Each
Personality
type has specific
strengths
 Each Personality
type has a major
weaknesses
(development
opportunity)
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 2 – The “Achilles Heel”
“Leader Type” – Achilles Heel
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Natural at Hard People Skills
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Buck stops here
Assertive / sometimes aggressive
Problem solver
Get the job done regardless of people’s feelings
Competitive
Work hard to win
May make unpopular but “good” decision
Good at Constructive Criticism
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 2 – The “Achilles Heel”
“Leader Type” – Achilles Heel
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(May) Lack Soft People Skills
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Listening
Sensitive to other’s feelings
Use of praise and positive reinforcement
Collaborate
Supportive vs. critical
Mentoring / Coaching
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 2 – The “Achilles Heel”
“Leader Type” – Achilles Heel
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Too controlling
Make decisions too quickly …
without enough data
Values job over people’s needs
Too critical – often doesn’t take time to praise
others when needed
Results are the only important thing vs. effort
Has difficulty delegating
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 2 – The “Achilles Heel”
“Leader Types” at their Best
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Learn Soft People Skills
Delegate with responsibility and
authority
(not “micro-manage”)
Develop “patience”
Listen to other’s feelings, not just words
Balance constructive criticism with
positive reinforcement
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 2 – The “Achilles Heel”
Reflection Questions
Write down the answers to these questions:
1. What is your predominant Achilles Heel?
2. Has you’re Achilles Heel created any problems for you
with your own performance or in relating to others?
3. Have you been able to transform you Achilles Heel into
an asset?
4. What action steps could you take to overcome your
Achilles Heel?
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
CASE
Calvin tested as a Leader/Task type.
 What strengths did he have that reflected
he was a leader type. (Inborn strengths)
 What would you say were his “Achilles
Heels” that he needed to learn how to
manage?
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Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
People – Natural Strengths
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Connects With Others / Friendly / Social
Concerned For Others / Sensitive to Feelings
Great Communicators / Listeners
Creative …Often In Service To Others
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
People – What Drives Them?
Strong Need For Close
Relationships.
 Strong Desire to Know and
Understand Self / Personal
Growth.
 Need to Be Creative.
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Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
People - Summary
L  Enjoy Other PEOPLE!
O
V
E
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Seek Harmony in Personal Relationships
“They Work Well In Groups”
Exhibit Empathy / Nurturing
Add Stability to The TEAM!
C
A
R
E
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
People Types
What would these folks every need help
from the EAP?
 Do you have any people type friends –
how do they bug you?
 If you are primarily a People Type, what
do you think are your “Achilles Heels?”
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Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 2 – The “Achilles Heel”
“People Type” – Achilles Heel
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Strong Soft People Skills
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Listening
Sensitive to other’s feelings
Use of praise and positive reinforcement
Collaborate
Supportive vs. critical
Mentoring / Coaching
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 2 – The “Achilles Heel”
“People Type” – Achilles Heel
Avoid or appease conflict situations.
 Over / Under react with anger.
 Non-assertive.
 Put other’s needs ahead of their own.
 Overly sensitive to criticism.
 Often too easily influenced by others.
 Make popular decision vs. the “right” one.
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Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 2 – The “Achilles Heel”
Successful “People Types”
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Face conflict openly, as a result, be more
assertive.
Develop a “Thicker Skin.”
Seek to solve differences- don’t just hope that
they will “magically” disappear.
Stand up for themselves and others.
Don’t personalize criticism …see it as
constructive and be able to “move on.”
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 4 – The A.C.T. Principle
The A.C.T. Principle Relating to Others
A = be AWARE of your own type
(This is your natural way to communicate)
C = be CONSCIOUS of the other person’s
personality type
T = TALK their PeopleMap language
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
The S.T.A.R. Principle
S = Know your STRENGTHS
T = TAP into and use your strengths
A = Know your ACHILLES HEEL and
manage it
R = REMEMBER to use the strengths of
all 4 personality types
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Case I – Calvin and his People Types
What does Calvin have to learn to
appreciate about his People staff?
 What does his People staff need to learn
to appreciate about their Leader boss?
 How do their communications need to
change?
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Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
The VIP’s Dental Office Visit
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Don’t chat up a Leader Type.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Flexing to a Leader 
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Be matter of fact.
Get to the point.
Don’t bother with idle chit-chat.
Be rational and logical, not emotional, in
making a point.
Explain the big picture and the details.
To sell them, be logical and cost-effective.
To resolve conflict with them, be
straightforward and ask for what you want.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 3 – The Six Combination Types
How to Flex and Communicate with
a PEOPLE type
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Be friendly and sociable.
Acknowledge their need to be of service to
others.
Use praise generously.
Be sharing of yourself – Be close, not distant.
Be open to their new ideas.
Be diplomatic in dealing with differences.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
Task – Natural Strengths
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Creates and Thrives in Structured
Environment
Dependable / Reliable
Manages Details / Routine / Thorough
Hardworking
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
Task – What Drives Them?
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Strong Need For Personal Reliability &
Responsibility
Appreciates the DETAILS
Thrives In Organized and Structured
Environment
Very Persistent
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
Task - Summary
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Dependable / Reliable / Responsible
“They GET THE JOB DONE”
Feels Great When They Accomplish
Everything On Their “List”
Organized and Detail Oriented
“Creates Order Out Of Chaos”
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Task Type” – Achilles Heel
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Task natural strengths
Bring order to everything
 Adapt well to routine
 Dependable / Reliable
 Very responsible and hard working
 Organized and Detail Oriented
 Precise
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Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
“Task Type” – Achilles Heel
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Difficulty coping with change.
Too rigid – not flexible.
Resist change.
Overwork (no play) – “workaholic.”
Too demanding of self and others.
Avoid conflict situations.
Often need too much direction – get on
supervisor’s nerves.
Never have fun.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Successful “Task Types” Learn to
overcome their Achilles Heel
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Learn to deal with CHANGE.
Allow for flexibility and adaptability.
Take time to “have fun” and “play” – hobbies.
Balance work and time with family and
friends.
Work to “See the Big Picture.”
Assertiveness training to better face conflict.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
Free Spirit – Natural Strengths
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F
U
N
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Desire Freedom
Adventure / Excitement
“Out of the Box” Creative
Thinker / Natural Trouble
Shooter
Fun-loving / Spontaneous
FREE
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
Free Spirit – What Drives Them?
Strong Need For Personal Freedom
 Strong Desire for Change / “Cutting
Edge”
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•Always Looking For New Challenges and
Adventures (Physical / Intellectual)
•Enjoys Life / Seeks FUN
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Module 1 – The Four Core Personality Types
Free Spirit - Summary
Enjoys FREEDOM and Independence
“March to the Beat of Their OWN Drum”
Seek Change / New and Exciting
Frontiers
Need “Space”
Bore Easily
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
“Free Spirit Type” – Achilles Heel
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Free Spirit natural strengths
Successful at managing crisis
 See unique solutions to old problems
 Great troubleshooters
 When inspired, they work long and hard
 Adaptive and flexible
 Great team contributors
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Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
“Free Spirit Type” – Achilles Heel
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Lack self discipline.
Often don’t plan ahead – live just for today.
Find routine work boring and lack follow
through skills.
Get distracted easily and get off task.
Start many new projects – finish few.
Ignore important details – can become
sloppy.
Resist and rebel against authority.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Successful “Free Spirits” Learn to
Overcome Their Achilles Heel
Learn “long range” planning skills.
 Develop some structure – self discipline.
 Avoid “knee-jerk” responses.
 Temper their desire to only start new
and exciting projects with a requirement
to finish what they start – honor
promises.
 Don’t rebel for the sake of rebelling.
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Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
The Box
1.
Leaders – Stand on top of the box.
2.
People – Talk with each other in the box.
3.
Free Spirits – Leave the box. Build a better
box without corners.
4.
Task – Iron the creases of the box.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Case 2 – Task Manager and Free
Spirit Team
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Computer Video Company – Mission to create
highly creative computer video games.
What strengths would Free Spirits bring to a
team at this company?
Why would a Free Spirit team benefit from
having a Task manager?
How well do you think they function as a
team?
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Summary: Active Listening
Active listening is a simple technique of
restating the essence of what you have
heard.
 Active listening shows you understand
what they said.
 Active listening helps others clarify their
thoughts and feelings.
 People feel cared & affirmed when we
listen to them.
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Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Leader Types
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See and understand the big picture.
Grasp the problem, idea, or situation quickly.
Listen for the bottom line.
Often push with question & want to know where
this is going.
Like things to be brief with few cumbersome
details.
Tend to listen for content & ignore underlying
feelings.
Have difficulty listening if other person gets too
personal, rambles or gets off track.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Active Listening: People Types
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Are excellent listeners.
Have good eye contact and body posture.
Tune in, hear feelings, and are accepting.
Let others talk at their own pace.
Enjoy letting others have their say.
Want to help.
Are caring and supportive.
Actually like to listen.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Task Types & Active Listening
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Often are uncomfortable with the emotional
content of a message.
Hear concrete facts well but may have
difficulty seeing the big picture.
Gets confused or irritated if a person rambles
or jumps from topic to topic.
Can push towards solutions prematurely
Listen well to details and facts.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Free Spirit Types & Active Listening
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Usually are very accepting and nonjudgmental.
Become easily distracted.
May find Active Listening boring.
Have a tendency to rush the conversation.
Understand others well.
See creative solutions to others problems.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Assessing Someone’s Style
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Think about the different clues or hints that
someone might give you that would help you
determine what type they are likely to be.
Write your ideas in the four boxes.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Optional Exercise – The Cruise
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Divide the room up in half. ½ waits outside the room.
In–room group
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You are cruise salespeople. When the others come in, you will
be paired up with someone.
They are here to buy a cruise – if it meets their needs
and interests.

Although People in Group A want to go on a cruise, they will
not book passage unless the person communicates to their
specific personality type and sells to their personality type.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Discussion
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What would Leader types want on a cruise?
What do People types want on a cruise?
What do Free Spirits want on a cruise?
What do Task types want on a cruise?
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Advantages of Peoplemap
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Extensive value in resolution of different problems.
Highly interactive, fun, but high content.
No jargon or acronyms, simple and easy to understand
and remember.
Skills immediately transferable to the workplace.
Can be utilized by all levels within a workplace.
Highly sustainable results in long term.
Model so simple training can quickly focus on skill
building and applications.
Many product resources.
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
Does Peoplemap Training Achieve
Sustained Results?
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102% positive increase in understanding and communicating with
others.
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60 % increase in feeling a sense of team cohesion.
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86% increase in managing conflicts and disagreements with others
as a result of understanding their own and other’s personality types.
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69% increase in having more patience with others, less stress and
more focused and productive at work.
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64% increase in supervisor’s understanding the people they
supervise and ability to communicate more effectively.
Presented by Motivating
Wellness at Work
.
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer
For More Information, contact:
Bev Rosen, MSW, MBA
www.motivatingwellnessatwork.com
410-583-1847
bevrosen@motivatingwellnessatwork.com
Presented by Motivating Wellness at Work
Bev Rosen, MSW, MBA – Peoplemap™ Certified Trainer