Chapter 13
Interpersonal Relationships at Work
SECTION OPENER / CLOSER
INSERT BOOK COVER ART
Chapter 13 Objectives
Interpersonal Relationships at Work
Chapter 13
Interpersonal Relationships at Work
Section 13.1
Your Personal Traits at Work
Section 13.2
Applying Interpersonal Skills
Chapter 13
Interpersonal Relationships at Work
CHAPTER OBJECTIVES
Work effectively with a variety of
coworkers by recognizing and
developing positive and respectful
personal traits.
Understand and practice effective
methods of conflict resolution.
continued
Chapter 13
Interpersonal Relationships at Work
CHAPTER OBJECTIVES
Appreciate and increase sensitivity to
diversity in the workplace.
Chapter 13
Interpersonal Relationships at Work
SECTION OPENER / CLOSER
INSERT BOOK COVER ART
End of Chapter 13 Objectives
Interpersonal Relationships at Work
Chapter 13
Interpersonal Relationships at Work
SECTION OPENER / CLOSER
INSERT BOOK COVER ART
Section 13.1
Your Personal Traits at Work
Chapter 13
Interpersonal Relationships at Work
WHAT YOU’LL LEARN
How to recognize and develop
personal traits that will enable you
to get along with others in the
workplace
continued
Chapter 13
Interpersonal Relationships at Work
WHAT YOU’LL LEARN
Methods for developing behaviors
that will make you a more
effective coworker
Chapter 13
Interpersonal Relationships at Work
WHY IT’S IMPORTANT
Your ability to demonstrate the
personal traits and behaviors that
employers and employees desire
will greatly affect your success in
the workplace.
Chapter 13
Interpersonal Relationships at Work
KEY TERMS
tact
empathize
Chapter 13
Interpersonal Relationships at Work
Your Personal Traits at Work
If you develop good interpersonal
relationships with your coworkers,
you’ll enjoy your time at work more.
By showing a willingness to cooperate,
you’ll receive cooperation in return.
Chapter 13
Interpersonal Relationships at Work
Important Personal Traits
The following traits are important in the
workplace:
responsibility, including dependability
and positive motivation;
self-esteem, including confidence;
continued
Chapter 13
Interpersonal Relationships at Work
Important Personal Traits
sociability, including friendliness,
enthusiasm, adaptability, and respect
for others;
integrity/honesty, including loyalty and
trustworthiness; and
continued
Chapter 13
Interpersonal Relationships at Work
Important Personal Traits
self-management, including selfcontrol and tact.
Tact is the ability to say things in a way
that will not offend other people.
Chapter 13
Interpersonal Relationships at Work
Important Personal Traits
Your success at work is an important
factor in your overall well-being.
Success is only attainable with the right
personal qualities.
Chapter 13
Interpersonal Relationships at Work
Self-Awareness on the Job
Self-awareness is your knowledge of
your personality and individuality.
If you are self-aware, you know not only
your strengths, but also the traits you
need to improve.
Chapter 13
Interpersonal Relationships at Work
Self-Awareness on the Job
Understanding your own unique blend of
qualities helps you adjust to new work
situations and get along well with others.
Chapter 13
Interpersonal Relationships at Work
Improving Your Personal Traits
Four steps to self-improvement are to:
1.
2.
3.
4.
Zero in on one trait at a time.
Draw up a plan and stick to it.
Keep track of your progress.
Move on to the next trait.
Chapter 13
Interpersonal Relationships at Work
Becoming an Effective Coworker
By developing your positive traits, you
will get along better with your coworkers.
By getting along better with your
coworkers, you will be more effective at
your job.
continued
Chapter 13
Interpersonal Relationships at Work
Becoming an Effective Coworker
By being more effective at your job, you
will advance more rapidly in your career.
Chapter 13
Interpersonal Relationships at Work
Becoming an Effective Coworker
Effectiveness comes about when
workers cooperate with one another.
Chapter 13
Interpersonal Relationships at Work
Becoming an Effective Coworker
To be an effective coworker, you need:
respect,
understanding,
communication, and
good humor.
Chapter 13
Interpersonal Relationships at Work
Respecting Others
Mutual respect is the foundation of
cooperation.
The “I’m-better-than-you” attitude, the
idea that you are superior, undermines
cooperation.
Chapter 13
Interpersonal Relationships at Work
Respecting Others
Workers who become jealous of their
coworkers view them as rivals.
Jealous workers withhold respect and
cooperation.
Chapter 13
Interpersonal Relationships at Work
Respecting Others
A jealous worker refuses to admit that
coworkers may have worked more
effectively and deserve raises or
promotions.
Chapter 13
Interpersonal Relationships at Work
Understanding Others
You can develop understanding by
taking an interest in your coworkers’
goals and personal traits, and by
empathizing with them.
Chapter 13
Interpersonal Relationships at Work
Understanding Others
To empathize is to see someone else’s
point of view and to imagine yourself in
his or her situation.
Chapter 13
Interpersonal Relationships at Work
Understanding Others
Pay attention to your coworkers’ body
language.
Be alert to facial expressions, which
often give clues to people’s inner
feelings.
Chapter 13
Interpersonal Relationships at Work
Communicating with Others
How you listen is as important as what
you say.
If you don’t listen well, you won’t benefit
from being part of a team.
Chapter 13
Interpersonal Relationships at Work
Communicating with Others
Good communication also means
sharing information.
To keep projects running smoothly,
convey information promptly and clearly.
Chapter 13
Interpersonal Relationships at Work
Communicating with Others
Communicating does not mean talking
about your private life.
Leave personal issues at home.
Chapter 13
Interpersonal Relationships at Work
Keep Smiling!
Your sense of humor can carry you—
and your coworkers—through times of
stress.
Your sense of humor can unite a team
and make people feel better about
themselves.
13.1
Chapter
13
Interpersonal
Relationships
at Work
Graphic
Organizer
Being an Effective Coworker
Respect
Others
Understand
Others
Keep
Smiling
Communicate
With
Others
Chapter 13 • Interpersonal Relationships at Work
Succeeding in the World of Work
Chapter 13
Interpersonal Relationships at Work
ETHICS in Action
Approaching Your Supervisor
You work the late shift at a customer service
center, where you receive incoming calls
from customers about their credit card
accounts. The other two workers on your
shift are best friends, and they take frequent
breaks together and leave you alone to
answer all of the calls.
continued
Chapter 13
Interpersonal Relationships at Work
ETHICS in Action
Approaching Your Supervisor
You’ve tried to talk to them, but they haven’t
changed their behavior. Because your
supervisor isn’t around at night, he doesn’t
know what’s happening.
continued
Chapter 13
Interpersonal Relationships at Work
ETHICS in Action
Approaching Your Supervisor
THINK ABOUT IT
How will you approach your supervisor
about your coworkers?
Chapter 13
Interpersonal Relationships at Work
CAREER CHECKLIST
To Be an Effective Coworker…
Keep your work area neat and
organized.
Limit personal phone calls and e-mail.
Plan your day’s schedule, keeping in
mind any meetings or duties that will
interrupt your work time.
continued
Chapter 13
Interpersonal Relationships at Work
CAREER CHECKLIST
To Be an Effective Coworker…
Complete the most important work first—
don’t get caught up in minor details.
Avoid procrastinating—it may prevent you
from producing top-quality work on
schedule.
Tackle one task at a time, and don’t get
sidetracked.
Chapter 13
Interpersonal Relationships at Work
SECTION 13.1 REVIEW
Key Concept Checkpoint
Comprehension
1. Describe a situation in which you
effectively applied important personal
qualities. What did you learn from this
experience?
continued
Chapter 13
Interpersonal Relationships at Work
SECTION OPENER / CLOSER
INSERT BOOK COVER ART
Section 13.2
Applying Interpersonal Skills
Chapter 13
Interpersonal Relationships at Work
WHAT YOU’LL LEARN
Proper workplace etiquette and
how to practice it
Strategies for resolving conflicts
smoothly and effectively
continued
Chapter 13
Interpersonal Relationships at Work
WHAT YOU’LL LEARN
How to appreciate and increase
sensitivity to diversity in the
workplace
Chapter 13
Interpersonal Relationships at Work
WHY IT’S IMPORTANT
Coworkers and employers will base
their opinions of you on the
behaviors and attitudes you display
in the workplace.
Chapter 13
Interpersonal Relationships at Work
KEY TERMS
etiquette
conflict resolution
diversity
stereotype
Chapter 13
Interpersonal Relationships at Work
Applying Interpersonal Skills
Etiquette is good manners: It’s the rules
of polite behavior in dealing with other
people.
Chapter 13
Interpersonal Relationships at Work
Be Courteous
Greet your coworkers when you come
to work.
Address people by name.
Don’t interrupt private conversations.
Avoid tying up equipment that other
people may need to use.
Chapter 13
Interpersonal Relationships at Work
Dress Appropriately
Wear neat, clean clothes.
Don’t use your wardrobe or hairstyle
to attract attention.
Chapter 13
Interpersonal Relationships at Work
Be Punctual
Be at work on time.
Arrive at meetings promptly.
Meet deadlines.
If you promise to call someone at a
certain time, keep your word.
Chapter 13
Interpersonal Relationships at Work
Faxes, E-Mail, and Voice Mail
Treat electronic communication as you
would treat private mail.
Don’t read or listen to any form of
communication unless it is addressed
to you.
Chapter 13
Interpersonal Relationships at Work
Shared Office Space
Respect your coworkers’ private
spaces.
Never look in a locker, file cabinet,
or desk that is not your own.
Chapter 13
Interpersonal Relationships at Work
Working with Your Supervisor
Treat your supervisor with the same
respect and courtesy that you do your
coworkers.
Chapter 13
Interpersonal Relationships at Work
Working with Your Supervisor
Deal with any criticism from your
supervisor in an objective and
professional manner.
Practice initiative instead of asking your
supervisor about details that don’t need
his or her approval.
Chapter 13
Interpersonal Relationships at Work
Working with Your Supervisor
Whenever you can, offer help to your
supervisor.
Discuss your work-related complaints
with your supervisor.
13.2
Chapter
13
Interpersonal
Relationships
at Work
Graphic
Organizer
Workplace Etiquette
MANNERS
• be punctual
• be courteous
• dress
professionally
RESPECT
PRIVACY
•
•
•
•
computers
phone
e-mail
voice mail
Chapter 13 • Interpersonal Relationships at Work
RESPECT YOUR
SUPERVISOR
• listen to
criticism
• practice
initiative
• offer to help
Succeeding in the World of Work
Chapter 13
Interpersonal Relationships at Work
Conflict Resolution
Conflict resolution is a problem-solving
strategy for settling disputes.
Conflict resolution allows both sides to
“save face” and lessen ill-feeling.
Chapter 13
Interpersonal Relationships at Work
Conflict Resolution
Conflict resolution focuses on the
issues, not the personalities of the
people involved.
Prepare for conflict resolution by
practicing your communication skills in
the disputes you have with your friends.
Chapter 13
Interpersonal Relationships at Work
Diversity in the Workplace
Diversity is variety.
Embracing diversity is one way to
discourage conflict at work.
Chapter 13
Interpersonal Relationships at Work
Diversity in the Workplace
Show respect for everyone, regardless
of:
cultural differences,
religious differences,
age,
gender, or
viewpoint.
Chapter 13
Interpersonal Relationships at Work
Overcoming Stereotypes
A stereotype is an oversimplified and
distorted belief about a person or group.
Chapter 13
Interpersonal Relationships at Work
Overcoming Stereotypes
The danger of thinking in stereotypes is
that it does not allow for individuality.
It encourages an “us versus them”
mentality.
Chapter 13
Interpersonal Relationships at Work
Overcoming Stereotypes
Getting along with a diverse group of
people requires:
respect,
sensitivity, and
communication.
Chapter 13
Interpersonal Relationships at Work
Overcoming Stereotypes
Many businesses sponsor diversity
training programs to help employees
overcome stereotyping.
Chapter 13
Interpersonal Relationships at Work
Cultural Distinction
What’s polite in one society may be rude
in another.
Apologize if you are unintentionally
impolite.
Chapter 13
Interpersonal Relationships at Work
Gender Distinction
Effective coworkers have equal respect
for members of both sexes.
It is wrong—and illegal—to harass
anyone because of gender.
Chapter 13
Interpersonal Relationships at Work
Generational Distinction
As a young person, you may have a
different point of view from your elders.
You can bridge the difference by
listening carefully and finding points on
which you can agree.
Chapter 13
Interpersonal Relationships at Work
SECTION 13.2 REVIEW
Key Concept Checkpoint
Comprehension
1. How does technology affect etiquette
in the workplace? Give an example.
continued
Chapter 13
Interpersonal Relationships at Work
SECTION 13.2 REVIEW
Key Concept Checkpoint
Comprehension
2. Why is creative thinking an important
part of conflict resolution?
continued
Chapter 13
Interpersonal Relationships at Work
SECTION 13.2 REVIEW
Key Concept Checkpoint
Comprehension
3. Why are respect, understanding, and
communication especially important
in a diverse workplace?
continued
Chapter 13
Interpersonal Relationships at Work
SECTION 13.2 REVIEW
Key Concept Checkpoint
Critical Thinking
4. What should you do if a coworker
shares a racist or otherwise offensive
joke with you?
Chapter 13
Interpersonal Relationships at Work
SECTION OPENER / CLOSER
INSERT BOOK COVER ART
End of Section 13.2
Applying Interpersonal Skills