Ideas to Action
Building a Winning Organization
?
in the NEW Normal
What does this mean to me?
How can I use this idea?
What can I do right away?
Kuala Lumpur
Oct 6th 2011
Anyone who tells you they
enjoy change… should seek
immediate professional help.
Emotional Response to Perceived Negative Change
Active
Anger
Emotional Response
Bargaining
Acceptance
Stability
Denial
Immobilization
Testing
Depression
Passive
Time
PESSIMISM
Managing Positive Responses to Change
Informed
Pessimism
Hopeful
Realism
Checking
Out
Uninformed
Optimism
Informed
Optimism
Completion
TIME
Here is the KEY message…
You MUST work together
to make this successful
For those
whowho are prepared…
For those
are
prepared…
…chaos brings opportunity
• The willingness… even
enthusiasm… to change
EVERYTHING combined
with the wisdom to
understand what must
NEVER be changed.
The Key To Success in the
New Normal…
•Nimbleocity
•Nim-bo-licous
(T + C + ECF) x DE = Success
(Talent + Culture + Extreme Customer Focus)
x Disciplined Execution = Success
HUGE data set…
• 600,000 employees at 500
organizations.
• 6,800 senior managers.
• 900 books and academic articles.
• 30 CEOs of Fortune 500.
From: Beyond Performance by Keller and Price
Nine Elements of Organizational Health
Direction
Leadership
Culture
Accountability
Coordination
& Control
Capabilities
Motivation
Customer
Focus
Innovation
From: Beyond Performance by Keller and Price
10 Elements of a Winning Culture
1.
2.
3.
People enjoy the work they do and the people they work with.
People take pride in the work they do and the organization they work for.
There are high levels of engagement, connection, camaraderie and a
community of caring.
4. There is a culture of fairness, respect, trust, inclusiveness and teamwork.
5. The leaders walk the talk, live the values and communicate a clear vision
and strategy for growth.
6. Lots of open, honest, robust and transparent communication across the
entire organization.
7. The organization invests back in employees; there is a commitment to
learning, coaching and development.
8. There is a bias for action, employees have an ownership mentality and
always strive to give their personal best.
9. There is high accountability and a strong focus on delivering the desired
results.
10. There is ample recognition and rewards, and mediocrity is not tolerated.
“Talent wins
games, but
teamwork and
intelligence wins
championships.”
Michael Jordan
What does it take to be a valued member of a team?
Develop and display competence.
Follow through on commitments.
Deliver required results.
Ensure your actions are consistent with your word.
Stand behind the team and its people.
Be enjoyable to work with.
Be passionate about your work and those you serve.
Communicate and keep everyone informed.
Help the other members of the team.
Help members of other teams.
Share ideas, information and credit.
Hold yourself 100% accountable.
•
•
•
•
•
•
D irection – vivid, clear, inspiring --- shared
M easurements – specific, observable, focused
C ompetence – very good at what they do
C ommunication – open, honest, courageous
M utual Accountability – all team members
D iscipline – do this every day
Extreme
Customer
Focus
Web of Value:
VOC + MOT + WOM
Extreme Customer Focus
VOC
Voice of Change
Moments Of Truth
Page 8
WOM
Word of mouth
Summary
•
•
•
•
•
•
Embrace and Revel in Change.
Talent is KEY to Success
Build a Winning Culture
ECF = VOC + MOT+ WOM*
Demand Disciplined Execution
FDA
*Extreme Customer Focus = Voice of Change + Moment of
Truth + Word of Mouth
FDA
Focus + Determination x Action
THANK YOU
If you have any questions at all please do not hesitate to send a note or call.
My email address is: john@johnspence.com
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www.slideshare.net/johnspence