Developing Business/Professional
Relationships
PROFITT Soft Skills Curriculum
Module 13
Lesson B
What do you pack to pursue a
professional relationship and what
do you leave behind?
2
What does it take to create
productive professional working
relationships?
3
What does it mean to understand
the culture of the customer you
are serving?
4
What are the critical features of
a well-developed relationship?
5
How do you find out about the
business customer?
6
What are your best attributes that
you can use to create solid
relationships?
7
What Core Principles do you want
to establish as anchors to building
your relationships and customer
service strategy?
8
Strategy for Building
Professional Relationships
•
•
•
•
Assess
Plan
Implement
Evaluate
9
Relationship Mind Mapping
10
Thinking & Development Time
• Create a relationship networking mind map
A College
B University
C Tec School
College
Los Angeles
High school
East side
Voc Rehab
Family
Human Services
Working Person
Student
Services for the
Blind
Restaurant
11
Personal Development & Practice Time
• Practice introductions
• Practice small talk
Handouts 13.B.1 - 13.B.6
12