Being a World Class Agency
For:
IPMA-MCC 2012 Spring
T & D Forum
By:
Mauricio Velásquez, MBA
President, CEO
The Diversity Training Group
Mauricio Velásquez, MBA ….
is the President and CEO of The Diversity Training Group
(DTG) in Herndon, VA. Mauricio serves as a
leadership and management consultant, diversity
strategy consultant, diversity trainer, sexual
harassment prevention trainer, executive coach,
mentoring trainer, and expert witness (listed with
TASA).
Mauricio presently works with NIST, NIH(NCI), USPS,
USCIS and DOJ. Past include White House, US Navy,
Coast Guard, DOI, NSA, USIA, USDA, ATFE, FCC, EPA
and more.
Mauricio has trained in every state but North Dakota and
work and life have taken him to more than 70
countries.
Mauricio earned a BA (Econ/Psych) from the University
of Virginia and an MBA from GWU in HRM.
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Mauricio’s Mission Today
 Provoke Thought
 Facilitate Discussion & Learning
 Surprise You
 Entertain You
 Add Value
 Provide Subject Matter Expertise
 Make it real, pertinent, practical, and hands on
About Being “World Class”
What You Don’t
Know You Don’t
Know
(DKDK)
What You
Don’t Know
(DK)
What You Know
(K)
All mean well, about action!
Intent
(what you meant)
vs.
Impact
(what you actually said)
(actions have consequences)
To be “World Class”
• What does this mean to you?
• What pops into your head?
Context - Please relate to this whole notion of
– Better relationships foster greater engagement
(more trust) and higher performance and
productivity!
“World Class”
– As a Leader and Organization
As a Leader
As an Organization
• What pops into your head? • What pops into your head?
• Top 3 – 5 Critical Success
• Top 3 – 5 Critical Success
Factors / Qualities /
Factors / Qualities /
Characteristics
Characteristics
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Employee Engagement Key to Creating a
World Class Organization
Source: Gallup Consulting
Organization is focused on:
(What I have seen)
 Mission, Vision, Core Values (adding value, being
world class) - clear
 Investing in people (training measured in weeks per
year) – not “oh training, again..”
 Challenge Status Quo – abhor “we have always done
it that way”
 Collaborate, innovate (no fear of making mistakes) –
love change, eat it for breakfast, thrive
 High levels of trust, engagement
 Constantly studying competition, best practices, etc.
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How do you fair?
What percentage of your team is engaged?
What percentage of your team is not engaged?
What percentage of your team is actively
disengaged?
“Organizationally and individually
‘Being World Class’ is about your
values being aligned with your
organization’s core values”
- MV
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Are your personal values aligned
with organization’s core values?
Behaviors
Attitudes
Personal
Core Values
Sample Core Values
Integrity...We always tell the truth and do what is
in the best interest of the patient and client.
Quality...We strive for the best patient outcome,
highest level of client care and satisfaction, and
the optimal professional and mentoring
relationship with the referring veterinary
community.
Innovation...We strive to discover and apply better
methods of diagnosing and treating neurological
disease
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INTEGRITY
Behaviors that honor cv
Behaviors that dishonor cv
Support
Undermine
Prefer to see
Don’t want to see / Never
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QUALITY
Behaviors that honor cv
Behaviors that dishonor cv
Support
Undermine
Prefer to see
Don’t want to see / Never
15
INNOVATION
Behaviors that honor cv
Behaviors that dishonor cv
Support
Undermine
Prefer to see
Don’t want to see / Never
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To Be World Class….
Respect and Value
Each Other
INCLUSION
To Encourage,
Support Each
Other
COLLABORATION
Be Engaged
TRUST
To Perform at
Higher Level
DELIVER VALUE
Tool, Approach….
PERSON
SEPARATE
BEHAVIOR
Individual - Stop, Start, Continue
Start with a Positive
Please stop_______________________________________
(describe negative/unproductive behavior)
Start_____________________________________________
(describe new, more appropriate/positive behavior)
Continue_________________________________________
(describe ongoing positive behavior)
End with a Positive
Orgnzntlly - Stop, Start, Continue
Organizationally what are the policies/practices we need to:
Stop_______________________________________
(describe negative/unproductive behavior)
Start_____________________________________________
(describe new, more appropriate/positive behavior)
Continue_________________________________________
(describe ongoing positive behavior)
In Closing….
Ultimately a critical lynchpin in all of this…
SHARED RESPONSIBILITY – we all have a
shared responsibility, a responsibility to
each other, to hold each other accountable,
to push each other to be world class!!!!
“I can’t be successful without you. We are all
in this together!” MV (say it all of the time)
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Action Plan
 How can I promote and nurture
better relationships which will
increase employee engagement
and in turn drive better results
and ensure we are world class?
 How can I use what I have
learned in this class in my
department and beyond?
Brought to you by:
The Diversity Training Group
692 Pine Street
Herndon, VA 20170
Tel. 703.478.9191
Fax 703.709.0591
Mauriciov@diversitydtg.com
Mauricio Velásquez, MBA - President
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