Seminar on Enhancing Corporate
Ethics in the Manufacturing Industry
Title
: Management of Integrity
And Ethics in Business
Date
Venue
Speaker
: 26th June 2014
: Hotel Vistana, Penang
: Jaswant Singh
Executive Director, Investment Ecosystem
MIDA
TABLE OF CONTENTS
ABOUT MIDA
MIDA’S JOURNEY IN THE ECONOMIC DEVELOPMENT
WHAT ARE OUR FUNCTIONS
VISION & MISSION
CORE VALUES ON DOING BUSINESS
WHY INTEGRITY/ETHICS IS IMPORTANT IN BUSINESS
CONCEPT OF ETHICAL SERVICE
REGULATIONS , CULTURE & PRACTICES
GENERAL BUSINESS INITIATIVES ON INTEGRITY
MIDA INITIATIVES ON INTEGRITY
BUSINESS/GOVERNMENT STAKEHOLDERS
ENGAGEMENT- JOINT RESPONSIBILITY
2
ABOUT MIDA
Established in
1967 under Act
of Parliament,
1965
The principal
Malaysian
Government
agency
responsible for
the promotion
and coordination
of industrial
development in
the country
First point of
contact for
investors who
intend to set up
projects in the
manufacturing
and services
sectors in
Malaysia
On 27 March
2004, the
Government
mandated
MIDA to
promote
investments in
the services
sector
MIDA’S JOURNEY IN THE ECONOMIC
DEVELOPMENT
Innovation, ETP &
High Income
2010
Technology
Intensive
1990s
Export-Oriented &
Labour-Intensive
1980s
1970s
2000
Economic Corridors
& Services
Resource-Based &
Heavy Industries
1960s
Import
Substitution
4
WHAT ARE OUR FUNCTIONS…..




Foreign Direct Investment (FDI)
Domestic Investment (DI)
Business matching
Manufacturing & Services





Manufacturing licenses (ML)
Tax incentives (ITA/PS)
Expatriate posts
Duty exemption (JPC 1,JPC2,JPC3)
OHQ, RDC, IPC and R&D status
 Industrial development
 Formulation and recommend strategies, programmes,
initiatives and policies
 Handholding / Facilitate / Coordination
 Advisory Services
5
MIDA’S VISION & MISSION
To Achieve :
 Best partner to
investors
 Integrity and
professionalism
 Economic Transformation
 Developed Nation Status
by 2020
CORE VALUES ON DOING BUSINESS
MIDA FOLLOWS …NATIONAL INTEGRITY PLAN
BASIC PERSONAL VALUES
•
•
•
•
•
•
•
•
•
Trustworthy
Responsible
Sincere
Dedicated
Discipline
Teamwork
Clean
Diligent
Moderate
LEADERSHIP VALUES
• Fair
• Brave
• Consensus
CORE
VALUES
PROFESSIONAL VALUES
• Knowledgeable
• Creative
• Innovative
• Integrity
• Neutral
• Intellectual
• Trustworthy
• Accountable
• Impartial
CUSTOMER-CENTRIC VALUES
• Good ethics & moral
• Patient & Tolerant
• Polite
• Friendly
7
WHY INTEGRITY/ETHICS IS IMPORTANT
IN BUSINESS
To develop dynamic and
progressive talent
To instill shared vision &
mission among staff and
align them with the national
agenda
To develop fair and prosperous
staff with high moral
To serve all stakeholders selflessly
“Invest In Malaysia > Your Profit Centre In Asia”
CONCEPT OF ETHICAL SERVICE
Striving to improve
service quality
To
expedite national
Development and
goals
Accountability
Honouring
responsibility
Delivering service
cordially and with
goodwill
Eliminating selfishness
REGULATIONS, CULTURE & PRACTICES
Peraturan-Peraturan
Pegawai (Kelakuan &
Tatatertib) Seksyen D,
1993
Signing
“Akujanji”
-Code of
Conduct
Gift Policy
Training On
Ethics
ISO
9001:2008
– Standard
Procedure
Internal
Audit
Quality
Control
Practices
Client
Charter
Concerns
System
(Discipline/
punctuality
GENERAL BUSINESS INITIATIVES ON
INTEGRITY
EFFECTIVE AND EFFICIENT BUSINESS






Code of Conduct
Using IT for punctuality
Continuous Training
Motivation Talks
Innovation Day
Integrity Pact Procedures in Procurement
MIDA INITIATIVES ON INTEGRITY
WORK ETHICS
 Transparent decision making process
– MoF, IRB, EPU, BNM and MITI are represented
 Friendly Ecosystem / Business Friendly with
integrity
 Malaysia Incorporated – Corporate practices in
the public Sector
 Leadership by Example/Experience Sharing
Sessions on Best Practices
 Diligence,
Hardworking,
Continuous
Improvement
 Coaching / Mentoring
MIDA INITIATIVES ON INTEGRITY
TOTAL QUALITY MANAGEMENT
 Client Charter with improvement
 SOPs – to process applications
 MS ISO
CLIENT CHARTER
 Timelines have been
shortened
 Online applications are
increasing
 Enhanced SOPs
MIDA’S INITIATIVES ON INTEGRITY
ENHANCEMENT TO THE DELIVERY SYSTEM
 One Stop Centre
 Business Information Centre (BIC)
 Customer Service Centre
 Faster approval
 Ease of doing business
 Online Applications
are increasing
 Assigning Account Manager / Specific Project
Officer
BUSINESS/GOVERNMENT STAKEHOLDERS
ENGAGEMENT – JOINT RESPONSIBILITY
Values and
MINISTRIES
ASSOCIATIONS
CHAMBERS
OF
COMMERCE
AGENCIES
Ethics are
needed for
any business
engagement
INDUSTRY
PLAYERS
To Achieve
Country’s
Vision
NA -2014
16
MIDA’s STAKEHOLDERS – GOVERNMENT
MIDA’s STAKEHOLDERS – AGENCIES
MIDA’s STAKEHOLDERS – CHAMBERS OF
COMMERCE
MIDA’s STAKEHOLDERS – ASSOCIATIONS
Training On Ethics – Staff
TITLE
YEAR
Kursus Pembangunan Individu & Organisasi
Berintegriti
2008
Taklimat Pendedahan dan Penjelasan
Mengenai Rasuah & Hadiah
2008
Taklimat BPR – Tingkatkan Integriti Hapuskan
Rasuah
2008
Friday Exchange : Integriti Memperkasa
Budaya Cemerlang
2009
Taklimat Pelan Integriti Nasional kepada
Pegawai Baru
2009
Training On Ethics – Staff
TITLE
YEAR
Integriti & Kecemerlangan, YBhg. Tan Sri Dr.
Sulaiman Mahbob
2010
Integriti & Jatidiri, YBhg. Prof. Emeritus Tan Sri
Dato’ Dr. Khoo Kay Kim
2010
Integriti Penjawat Awam & Pelan Integriti
Nasional, En. Mohd Yusof Mohamad
2010
Program Pemantapan Kepimpinan dan NilaiNilai Murni
2013
Taklimat Integriti untuk Pegawai Baru, Institut
Integriti Malaysia
2014
AKU JANJI
GIFT POLICY