ATB Financial Mary Montgomery Higher Education & Careers Program Leader To be #1 in every market we choose • Understanding of the Alberta marketplace and our customers To be the place to work • Work with people who are leaders in their field • A place where their ideas can help shape the future of a company To be loved and respected by Albertans • Have the sophistication and expertise of a big bank combined with the passion and connection to customers and their communities, Our Vision Uniquely Albertan Outstanding people Providing world-class solutions for Albertans Dave Mowat, President & CEO Dave Mowat is a banker. That sounds pretty straightforward. And it is, in the sense that he deals with a lot of big numbers, understands the confusing world of banking, leads a lot of creative associates, and continually thinks about how to serve hundreds of thousands of customers across the province. “We’re changing our world by putting people first and making dreams come true.” – Dave Mowat, President & CEO But he’s also a banker who’s not afraid to talk about love. Love of getting the customer the best deal, and gaining, protecting and growing the love and respect of all Albertans. Did you know… Full-service financial institution Headquartered in Edmonton Commenced operations in 1938 Total assets of $26.5 billion Largest Alberta-based financial institution Corporate offices located in Edmonton & Calgary. Customer Contact Center in Calgary 171 branches and 130 agencies in 242 Alberta Communities 5,000 Associates 680,000 Customers Our Goals • To be #1 in every market we choose – We believe strongly that we can take our understanding of the Alberta marketplace and our customers, combine it with great people, sophisticated tools and process , and our deep connection to communities, and use that unique combination to be the leader in every market we are in. • To be the place to work – For people who work in any aspect of the financial services industry, we want to be known as the place to work… where they can work with people who are leaders in their field, be a part of a symphony of specialists, where they can make a real difference for their customers, and a place where their ideas can help shape the future of a company and the decisions we make. • To be loved and respected by Albertans – If we achieve the paradox of having all the sophistication and expertise of a big bank combined with the passion and connection to customers and their communities, we believe that more and more Albertans will be proud of “their ATB” and want to do business with a financial institution that is uniquely Alberta. Our Culture Customer Service Innovation ATB Culture Leadership Accountability Teamwork Associates at ATB live the values of the organization which allows us to deliver world-class solutions to ATB customers. Employee Focused Award Winning Benefits • Top 50 Employer in Canada • Top 55 Employer in Alberta • Top Employer for Young People • Top 30 Benefit Plans in Canada • Flex Benefits, Wellness Account, Vacation Buy • Career Advancement • Westwinds Campus (Calgary) Community Focused Committed to Our Customers • Most Respected Corporations 2009 (Venture Magazine) • Financial Assistance to customers affected by Alberta flood • ATB Cares Website Committed to our Communities • Contributed $2 million to organizations across Alberta • United Way • Teddy for a Toonie • $100,000 donation to Alberta Red Cross, flood assistance & countless employee volunteer hours Mapping Out ATB Financial Opportunities Lines of Business (LOBs) • • • • Retail Financial Services (RFS) Business & Agriculture (B&Ag) ATB Investor Services (ATBIS) Corporate Financial Services Strategic Support Units (SSUs) • Partner with and support the LOBs in delivering ATB’s promise to our customers, associates and our shareholder. • CFO Portfolio • Strategy & Operations • Risk Management • Reputation & Brand • People & Culture (formally HR) Retail Financial Services (RFS) / Business & Agriculture (B & Ag) Retail Financial Services Business and Agriculture The Heart of ATB • Personal and Business Branch Network • Full Service Rural Branch Network • Focused on the client needs under $5M • Customer Contact Centre The Branch Network ATB Branch Network 244 communities 10 Markets • 164 branches • 133 agencies • Customer Contact Centre • • • • • • Edmonton (3) Calgary (3) North Central East Central West South Retail Banking Day to Day Banking Bank Accounts Basic Investments (GIC, TFSA, RESP) Loans and Lines of Credit Mortgages Business Partner Referrals Retail Banking Positions Personal Banking Specialists Customer Service Specialist Customer Service Representative/Coordinator Outbound Sales Specialist Customer Service Supervisor Corporate Financial Services (CFS) Large Business Clients ($5 million and over) • Oil and Gas • Large Commercial Enterprises • Agriculture, Food and Forestry ATB Strategic Advantage • Local Market Knowledge • Industry Expertise • Local Decision Making Corporate Business Units Finance and Administration Treasury Risk Compliance Information Technology Human Resources Marketing Before you apply Know what you want • Why have you applied to this position? (apply to positions appropriate to skill set) • What are you looking for from an employer? Know what doesn’t work well for you • Don’t apply for a position that will focus on analyzing statements and creating reports when you really want to work with external customers Know your strengths • How has your previous experience prepared you for this position? • Be prepared to highlight your education, as per position requirements Research Company Website • atb.com • Find out about the culture • Read news releases Social Networking • Linkedin • Twitter: @atbcareers, @atbfinancial • Facebook Make connections • Talk to someone that works for ATB Informal Sources • Ask friends and family what they know about the company • Chances are one of them is an ATB customer! Resume & Cover Letter Include a short cover letter with your application Highlight your skills and experience that are most applicable to the position in your cover letter and resume Check for proper grammar and spell check Keep your resume concise and appropriate to the role you are applying for. (2 pages max.) Interview Preparation Prepare for Behavioural Descriptive Interview (BDI) Questions • Tell me a time when.. • Give us an example of a time when… STAR Responses • Specific Situations • Tasks Assigned • Actions Completed • Results (can be positive or negative) Interview & Follow-up Dress appropriately, this is your chance to make that first impression Make sure to ask relevant questions Bring references with you (include phone, email, title and your relationship with the reference) Don’t be afraid to ask for feedback, if you are not selected Career Tips Pick an employer that suits your values, strengths, and talents Get out of your comfort zone Believe in your abilities Have realistic expectations Accept and action feedback Opportunities at ATB Financial ATBCareers.com- will list the most up to date positions available Thank you for your interest in ATB Financial! Questions?