ATB Financial
Mary Montgomery
Higher Education & Careers Program Leader
To be #1 in every
market we
choose
• Understanding of the Alberta
marketplace and our
customers
To be the place
to work
• Work with people who are
leaders in their field
• A place where their ideas can
help shape the future of a
company
To be loved and
respected by
Albertans
• Have the sophistication and
expertise of a big bank
combined with the passion
and connection to customers
and their communities,
Our Vision
Uniquely
Albertan
Outstanding
people
Providing
world-class
solutions for
Albertans
Dave Mowat, President & CEO
Dave Mowat is a banker. That sounds pretty
straightforward. And it is, in the sense that he
deals with a lot of big numbers, understands the
confusing world of banking, leads a lot of creative
associates, and continually thinks about how to
serve hundreds of thousands of customers
across the province.
“We’re changing our world by
putting people first and
making dreams come true.”
– Dave Mowat, President &
CEO
But he’s also a banker who’s not afraid to talk
about love. Love of getting the customer the best
deal, and gaining, protecting and growing the
love and respect of all Albertans.
Did you know…
Full-service financial
institution
Headquartered in
Edmonton
Commenced operations
in 1938
Total assets of $26.5
billion
Largest Alberta-based
financial institution
Corporate offices
located in Edmonton &
Calgary. Customer
Contact Center in
Calgary
171 branches and 130
agencies in 242 Alberta
Communities
5,000 Associates
680,000 Customers
Our Goals
• To be #1 in every market we choose
– We believe strongly that we can take our understanding of the Alberta marketplace and our
customers, combine it with great people, sophisticated tools and process , and our deep connection
to communities, and use that unique combination to be the leader in every market we are in.
• To be the place to work
– For people who work in any aspect of the financial services industry, we want to be known as the
place to work… where they can work with people who are leaders in their field, be a part of a
symphony of specialists, where they can make a real difference for their customers, and a place
where their ideas can help shape the future of a company and the decisions we make.
• To be loved and respected by Albertans
– If we achieve the paradox of having all the sophistication and expertise of a big bank combined with
the passion and connection to customers and their communities, we believe that more and more
Albertans will be proud of “their ATB” and want to do business with a financial institution that is
uniquely Alberta.
Our Culture
Customer
Service
Innovation
ATB
Culture
Leadership
Accountability
Teamwork
Associates at ATB live the values of the organization which allows us to deliver world-class
solutions to ATB customers.
Employee Focused
Award
Winning
Benefits
• Top 50 Employer in Canada
• Top 55 Employer in Alberta
• Top Employer for Young People
• Top 30 Benefit Plans in Canada
• Flex Benefits, Wellness Account, Vacation
Buy
• Career Advancement
• Westwinds Campus (Calgary)
Community Focused
Committed to
Our Customers
• Most Respected Corporations 2009 (Venture
Magazine)
• Financial Assistance to customers affected by Alberta
flood
• ATB Cares Website
Committed to
our Communities
• Contributed $2 million to organizations across Alberta
• United Way
• Teddy for a Toonie
• $100,000 donation to Alberta Red Cross, flood
assistance & countless employee volunteer hours
Mapping Out ATB Financial Opportunities
Lines of Business (LOBs)
•
•
•
•
Retail Financial Services (RFS)
Business & Agriculture (B&Ag)
ATB Investor Services (ATBIS)
Corporate Financial Services
Strategic Support Units (SSUs)
• Partner with and support the LOBs in delivering ATB’s promise to
our customers, associates and our shareholder.
• CFO Portfolio
• Strategy & Operations
• Risk Management
• Reputation & Brand
• People & Culture (formally HR)
Retail Financial Services (RFS) /
Business & Agriculture (B & Ag)
Retail
Financial
Services
Business
and
Agriculture
The Heart of ATB
• Personal and Business
Branch Network
• Full Service Rural
Branch Network
• Focused on the client
needs under $5M
• Customer Contact
Centre
The Branch Network
ATB Branch Network
244 communities
10 Markets
• 164 branches
• 133 agencies
• Customer Contact Centre
•
•
•
•
•
•
Edmonton (3)
Calgary (3)
North
Central East
Central West
South
Retail Banking
Day to Day
Banking
Bank Accounts
Basic
Investments
(GIC, TFSA, RESP)
Loans and Lines
of Credit
Mortgages
Business Partner
Referrals
Retail Banking Positions
Personal Banking Specialists
Customer Service Specialist
Customer Service
Representative/Coordinator
Outbound Sales Specialist
Customer Service Supervisor
Corporate Financial Services (CFS)
Large Business Clients ($5 million and over)
• Oil and Gas
• Large Commercial Enterprises
• Agriculture, Food and Forestry
ATB Strategic Advantage
• Local Market Knowledge
• Industry Expertise
• Local Decision Making
Corporate Business Units
Finance and
Administration
Treasury
Risk
Compliance
Information
Technology
Human
Resources
Marketing
Before you apply
Know what you
want
• Why have you applied to this position? (apply to positions
appropriate to skill set)
• What are you looking for from an employer?
Know what
doesn’t work well
for you
• Don’t apply for a position that will focus on analyzing
statements and creating reports when you really want to
work with external customers
Know your
strengths
• How has your previous experience prepared you for this
position?
• Be prepared to highlight your education, as per position
requirements
Research
Company
Website
• atb.com
• Find out about
the culture
• Read news
releases
Social
Networking
• Linkedin
• Twitter:
@atbcareers,
@atbfinancial
• Facebook
Make
connections
• Talk to
someone that
works for ATB
Informal
Sources
• Ask friends
and family
what they
know about
the company
• Chances are
one of them is
an ATB
customer!
Resume & Cover Letter
Include a short
cover letter
with your
application
Highlight your
skills and
experience that
are most
applicable to
the position in
your cover
letter and
resume
Check for
proper
grammar and
spell check
Keep your
resume concise
and
appropriate to
the role you are
applying for. (2
pages max.)
Interview Preparation
Prepare for Behavioural Descriptive Interview (BDI)
Questions
• Tell me a time when..
• Give us an example of a time when…
STAR Responses
• Specific Situations
• Tasks Assigned
• Actions Completed
• Results (can be positive or negative)
Interview & Follow-up
Dress appropriately, this
is your chance to make
that first impression
Make sure to ask
relevant questions
Bring references with
you (include phone,
email, title and your
relationship with the
reference)
Don’t be afraid to ask
for feedback, if you are
not selected
Career Tips
Pick an
employer that
suits your
values,
strengths, and
talents
Get out of
your comfort
zone
Believe in
your abilities
Have realistic
expectations
Accept and
action
feedback
Opportunities at ATB Financial
ATBCareers.com- will list the most up to date positions available
Thank you for your interest in ATB Financial!
Questions?