Surviving in a Riskier World with a Governance Risk and Compliance Strategy Patrick Wang GRC Business Development APJ Agenda Introduction GRC solutions Risk Management Internal Controls Access Controls Summary © 2013 SAP AG. All rights reserved. 2 Introduction What is GRC? Airbags Seatbelts Temperature gauge Fuel gauge Car seats Brakes Crash avoidance Maintenance records © 2013 SAP AG. All rights reserved. 4 GRC involves these elements and many others…. Compliance Global trade compliance Legal Audit Quality Risk Policy Monitoring Access risk management © 2013 SAP AG. All rights reserved. EH&S 5 Can your organization answer these questions? What risks impact your ability to perform? What is the status of your compliance initiatives? Does excessive access introduce opportunity for fraud and errors? Are controls in place and shared across your organization? Are risk responses ready and effective? Are behaviors reflective of policies? © 2013 SAP AG. All rights reserved. 6 The cost is real Compliance enforcement and poorly managed risk events are costly Bribery and Corruption, Spills, Explosions © 2013 SAP AG. All rights reserved. Off-label marketing, product recalls, price fixing Trading conflicts, currency manipulation, laundering, restricted trading parties Conduct, transmission, ownership, manipulation, disruptions 7 Costs resulting from non-compliance can’t be ignored Enforcement is 2.7 times higher than investing in compliant processes $9.4 Million $3.5 Million Source: Ponemon Institute LLC The True Cost of Compliance 2011 © 2013 SAP AG. All rights reserved. 8 But what’s the hidden cost? Control failures / Risk event Disrupts operations Lowers customer satisfaction Reduces investor confidence Increases scrutiny Raises business costs Unachieved objectives Performance Impact © 2013 SAP AG. All rights reserved. 9 Conversely, there is potential for a positive impact Optimized Performance Shareholder value attained Brand enhanced Customer demands met Major disruptions avoided Controls enhance performance Risks anticipated and managed Opportunities identified © 2013 SAP AG. All rights reserved. 10 SAP GRC customers are seeing a positive impact Optimizing Performance Grew through financial crisis Discovered new oil reserves Minimizing risk and noncompliance events Worlds largest dairy exporter Expanding global dairy trade in a compliant manner 17% growth of net profit © 2013 SAP AG. All rights reserved. 11 SAP GRC Solutions SAP capabilities for GRC SAP Solutions for GRC Analyze Dashboards And Visualization Non-compliance Effectiveness Exceptions Monitor Risk Indicators Controls Transactions ERP Configuration Events GRC Shared Compliance Platform Manage Risk Controls © 2013 SAP AG. All rights reserved. Compliance Hierarchies Audit Policies Risk Policy Response Product Access Updates User Trade Experience 13 Key solutions for success SAP GRC solutions translate capabilities into value Reporting & Analytics SAP Solutions for GRC SAP Access Control SAP Access Approver (mobile) SAP Global Trade Services SAP Process Control SAP Policy Survey SAP Sanction-Party List (mobile) (mobile) GRC Shared Compliance Platform SAP Audit Controls Hierarchies Management © 2013 SAP AG. All rights reserved. SAP Risk Risk Policies Management Response SAP Nota Product User Fiscal Electronica Updates Experience 14 Key solutions for success SAP GRC solutions translate capabilities into value Reporting & Analytics SAP Solutions for GRC SAP Access Control SAP Access Approver (mobile) SAP Audit Management SAP Global Trade Services SAP Process Control SAP Policy Survey SAP Sanction-Party List (mobile) (mobile) SAP Risk Management SAP Nota Fiscal Electronica GRC Shared Compliance Platform Controls © 2013 SAP AG. All rights reserved. Hierarchies Policies Risk Response Product Updates User Experience 15 Key solutions for success SAP GRC solutions translate capabilities into value GRC for Industries and LoBs Reporting & Analytics SAP Solutions for GRC SAP Access Control SAP Access Approver (mobile) SAP Audit Management SAP Global Trade Services SAP Process Control SAP Policy Survey SAP Sanction-Party List (mobile) (mobile) SAP Risk Management SAP Nota Fiscal Electronica GRC Shared Compliance Platform Controls Hierarchies Policies Risk Response Product Updates User Experience NATIVE SAP ERP integration and integration to non-SAP ERP SAP © 2013 SAP AG. All rights reserved. Legacy Others 16 Risk Management SAP Risk Management Preserve and grow value Monitor thresholds, effectiveness of risk responses, and corrective actions Plan risk management within the context of value to the organization Respond to risk after balancing costs and benefits Link risks, risk drivers, risk indicators, impacts and responses Analyze risk via scenarios, modeling, & other factors to understand exposure © 2013 SAP AG. All rights reserved. 18 Risk Heatmap © 2013 SAP AG. All rights reserved. 19 First level Second level Third level © 2013 SAP AG. All rights reserved. 20 Response Plan © 2013 SAP AG. All rights reserved. 21 Internal Controls SAP Process Control Ensure effective controls and on-going compliance Support decisions and promote accountability with insightful analytics and sign-off Document controls and policies centrally; map to key regulations and impacted organizations Perform automated, exception-based monitoring of ERP systems Perform periodic risk assessments to determine scope and test strategies Evaluate control design and effectiveness; raise and remediate issues © 2013 SAP AG. All rights reserved. 23 Business Pain: Overuse of One-Time Vendors One-time vendors Generally used to limit admin burden for infrequently used vendors Bypassing controls May be used to bypass ERP controls related to vendor maintenance and payment Implications Non-compliance with company policies Fraud Errors Excerpt from above: One-time vendor records shall be used for all payments made to vendors that are paid on a one-time basis or very infrequently and that are not established in the SAP Vendor Master Database The Bureau of Financial Management performs a periodic analysis of the payments posted to onetime vendor records to determine if a permanent vendor master record should be established. Inadequate vendor history …. © 2013 SAP AG. All rights reserved. 24 Solution: Automating One-Time Vendor Review What the business rule does Uses new grouping and aggregation feature to group AP invoices for one-time vendors, presenting both the sum and the count of the invoices What the customer does Customer schedules on a recurring basis to trigger semi-automated activity to verify one-time vendors are being used appropriately © 2013 SAP AG. All rights reserved. 25 Access Controls SAP Access Control Manage access risk and prevent fraud Monitor emergency access and transaction usage X Find and remediate SoD and critical access violations SAP_ALL Certify access assignments are still warranted Legacy Automate access assignments across SAP and non-SAP systems Define and maintain roles in business terms © 2013 SAP AG. All rights reserved. 27 Segregation of duties (SoD) Create Vendor © 2013 SAP AG. All rights reserved. Pay Vendor Create Vendor Pay Vendor 28 © 2013 SAP AG. All rights reserved. 29 Risk Management Integrated GRC Enterprise Risk: Fraud Develop and Package External Content Responses Accept Avoid Transfer Control Reduce Compliance Management Regulations Process Process Risks Procure to Pay Fraudulent invoices paid Vendor Mgmt Valid invoices not entered AP Invoicing Access Risk Management Access Risks User can enter vendor & PO © 2013 SAP AG. All rights reserved. User can enter invoices & payments Controls Review of new vendors and related invoice support Review of uninvoiced goods receipts Policies AP SOD rules in AC Update and roll out strengthened security policy Mitigate Access Violations Monitor Access Status 30 The SAP Difference Unified GRC Platform: risk, compliance, audit, policy and internal control management Proactive: integrated monitoring, continuous controls monitoring Large Eco-system: industryspecific tailored solutions meeting your requirements Proven: remarkable customers using essential solutions © 2013 SAP AG. All rights reserved. 31 The SAP Difference Proven: remarkable customers using essential solutions © 2013 SAP AG. All rights reserved. 32 Thank You! Patrick Wang patrick.wang@sap.com Business Development Manager APJ Governance Risk and Compliance