ISO / IEC 17020 : 2012
Conformity assessment – Requirements for the
operation of various types of bodies performing
inspection
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Introduction
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Clarification of definition in 2nd and 3rd paragraph
Requirements can be interpreted when applied to particular sectors
The overlapping with testing and certification mentioned
An activity embedded in a larger process
Providing information with no determination of conformity with
requirements
A, B and C is a measure of independence
Shall, should, may and can
Scope, Norm Refs, Terms
1. Scope
• Competence, impartiality and consistency
• The stages of inspection
2. Normative references
• ISO/ IEC 17000
3. Terms and definitions
• Inspection and Notes
• Product s are not only engineering products
• Inspection system and inspection schemes
• Impartiality and notes
• Appeal and complaint
4 GENERAL REQUIREMENTS
4.1 Impartiality & independence
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Risks to impartiality on an on – going basis
Top management commitment
Independent to the extent that is required with regard to conditions
under which it performs inspection
Third party – Type A
First party or second party or both – separate, identifiable and supplies
to parent - Type B
First party or second party or both – identifiable but not necessarily
separate - supplies to parent / others – Type C
4.2 Confidentiality
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Legally enforceable commitment
Information placed in the public domain
Releasing confidential information
Information about the client obtained from other sources
5 STRUCTURAL REQUIREMENTS
5 Structural Requirements
5.1 Administrative requirements
• Legal entity or part of a legal entity
• Adequate provision to cover liabilities
• Contractual conditions
5.2 Organisation and management
• Structured and managed to safeguard impartiality
• Organised and managed to maintain capability to perform inspection
• Note regarding exchange of information with other inspection bodies
• Technical manager(s) & deputies (discuss ‘one person inspection
bodies’)
• Description of the job(s)
6 RESOURCE REQUIREMENTS
6. 1 Personnel
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Defined competence requirements
Sufficient number of persons
Qualifications, training, experience and knowledge
Selecting, training formally authorising and monitoring
Monitoring
Records
Remuneration of inspectors
All personnel ( including sub –contractors) to act impartially and
maintain confidentiality
6.2 Facilities & equipment
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Suitable and adequate facilities and equipment
Rules
Equipment having a significance influence on the results of inspection
Identification
Calibration
Traceability to national, international standards
Reference standards
Suppliers, in coming goods and storage
Computers and automated equipment
Integrity and security of data
Defective equipment
6.3 Sub contracting
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IB shall itself normally perform inspections
Sub contractor must be competent
Note: contracting in people is not sub contracting
Inform the customer
Responsibility for determination of conformity rests with the inspection
body
Records of competence of sub contractors
7 PROCESS REQUIREMENTS
7.1 Inspection methods & procedures
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Inspection requirements, methods and procedures
Documented instructions, sampling procedures
Non-standard methods
Contract or work order control system
Verification of information supplied by others
Recording of observations made during inspection
Calculations and data transfer
Carrying out inspections safely
7.2 Handling inspection samples &
items
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Identification and preparation
Notifying abnormalities
Procedures to avoid deterioration and damage
7.3 Inspection records
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Record system
Traceability of reports and certificates
7.4 Inspection reports &certificates
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Retrievable reports / certificates
Content of inspection reports
(see Annex B for optional elements)
Conditions for issuing inspection certificates without including results
7.5 Complaints & appeals
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Documented process
Availability to interested parties
Responsibility for decisions
Non discriminatory
7.6 Compliant & appeals process
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The handling process
Verifying the information to validate the complaint / appeal
Acknowledging receipt, reporting progress and outcome
Independence of personnel who make decisions
Giving formal notice of the end of the process
8 MANAGEMENT SYSTEM
REQUIREMENTS
8.1 Options
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A management system that is capable of achieving the consistent
fulfilment of the requirements of this international standard ( i.e. ISO /
IEC 17020)
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Option A
– Specified requirements ( 8.3 – 8.8 and 7.5 and 7.6)
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Option B
– A management system in accordance with the requirements of ISO
9001, and that is capable of supporting and demonstrating the
consistent fulfilment of the requirements of this international
standard (i.e. ISO / IEC 17020)
8.2 Management system documentation
(Option A)
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Top management
Control of documents
Control of records
Management review
Internal audits
Corrective actions
Preventive actions
Annex A ( Normative) Independence
requirements
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Requirements for inspection bodies ( Type A)
Requirements for inspection bodies ( Type B)
Requirements for inspection bodies ( Type C)
Annex B ( informative )
Optional elements of inspection reports and certificates
• Designation of document
• Description of the work ordered
• What has been omitted
• Inspection methods & procedures
• Equipment
• Sampling methods
• Where the inspection was carried out
• Environmental conditions
• Statement on inspection results
• Statement on conditions for reproducing the report
• Inspectors mark or seal
• Names / identification of those who performed the inspection