The Lean Sourcing Process Pippa Bass, Deputy Director, Procurement Capability and Process Improvement UNCLASSIFIED 09/04/2015 Background • At the end of 2010 the Minister for the Cabinet Office, Francis Maude, announced a “Lean Review” to uncover wasteful practices and unnecessary complexity in the Government’s procurement process and to suggest actions to rectify them. • The objective was to examine how the procurement process can be accelerated within UK central government to make doing business with government faster and cheaper for buyer and supplier. • The 6 week study investigated two examples of recent procurement: both competitive dialogue for ICT services in central departments. • The study found that there were significant savings to be made in time and cost by working in a more efficient and effective way. Lean Review Findings Five Key Themes Lean Review Output Phase Two • One of the study outputs was a proposed new way of managing competitive dialogue procurements, based on lean principles and within the existing legal framework, that eliminates waste and unnecessary sequential activity. • From this starting point, the Cabinet Office has developed a “standard solution” - a suite of tools aimed at procurement practitioners for the sourcing stages of competitive dialogue, restricted, and open procurement routes. Standard Solution Standard Operating Procedures (SOPs) A set of high level desk instructions describing the best known method for carrying out the activities described in the value stream map The Standard Solution enables the execution of the lean sourcing process. It provides a suite of tools that you can use to execute the sourcing process from business need identification and baselining through to contract award & signature. Procurement Route Decision Tree A tool to assist procurement professionals to think through and identify the most appropriate procurement route for their requirement. 500 Start A policy decision has taken place and there is a perception of need or you have an operational imperative – e.g. an expiring contract Analyse the business needs so that you have a sound understanding of business outcomes required NO Is the value of the requirement above EU threshold? Is your requirement covered by Government's Central Procurement Programme? NO YES Refer to departmental policy. Ensure opportunity is advertised on Contracts Finder &/or is on the Dynamic Marketplace Policy Business Need & Baselining Refer to the Government Procurement Service YES Is your requirement fully covered by EU Rules (e.g. Not a Part B Service or exempt on security grounds)? NO Note - this should be routinely challenged with consideration given to whether the requirement can be simplified or broken up – i.e. to enable greater use of the open procedure in line with Government policy. There is a government commitment to move towards greater use of the Open Procedure, see: http://www.cabinetoffice.gov.uk/co ntent/sme-contracts 1) 2) NO Finalise Contract Team Contacts A4 Standard Template #34 Comms Plan (Internal) A4 Standard Template #7 Comms Plan (External) A4 Standard Template #6 3C A4 Standard Template #1 Risk Log A4 Standard Template #21 Success Register A4 Standard Template #26 Supplier Relationship Barometer A4 Standard Template #30 Team Meeting Agendas A4 Standard Template #10 & 38 Daily Tasks Flip Chart Standard Template #9 Timeline Tracker A4 Standard Template #36 Supplier Interest Tracker A4 Standard Template #29 KPI Chart – Quality A4 See KPI Package KPI Chart – Cost A4 See KPI Package KPI Chart – Timescale A4 See KPI Package KPI Chart – Capability A4 See KPI Package Weekly Planner Flip Chart Standard Template #37 Managing the contract & Supplier E-sourcing tools OJEU compliant E-sourcing tools OJEU compliant E-soucing tools OJEU compliant e-sourcing System System allowing department to evaluate returns from bidder (e-sourcing System) 30 Days System updated detailing the final details and contract published 10 Days Govt/Dept. Contract Management Project Performance Hub Harmonious Relationship 30 days from issue of OJEU 3) Market Analysis & Sourcing Strategy Purpose - To ensure identification & clear articulation of the business need Purpose - To understand what the market can provide & identify sourcing strategy Activity: Outputs: Run an Industry boot camp to conduct MI updated Market Analysis to identify requirements and what is available, using market specialists if appropriate (SOP 3.1) Outputs: Sound understanding of business outcomes required 4) Supplier Identification (OJEU) Purpose - To publish requirements through a contract notice in the supplement to the Official Journal of the European Union Activity: Create OJEU notice and gain approval (SOP 4.1) 6) Finalisation of Supplier Identification Activity: Complete evaluation of responses and agree ranked list (SOP 6.1) 10 days from Contract Award to Contract signature 7) Execution of Sourcing Strategy through Competitive Dialogue 8) Finalisation of Contract Purpose - The best outcome based solution established through fact based negotiations Purpose - To identify a potential list of qualified suppliers Outputs: OJEU notice is published Bidders pack published via web / esourcing system Outputs: Appropriate suppliers shortlisted Activity Hold Dialogue Boot Camps (the number of dialogues will depend on the complexity of the specified outcome, number of bidders, workstreams) (SOP 7.1) Undertake assurance to ensure the team are ready to progress to dialogue (SOP 6.2) Purpose - Choose the supplier and finalise the contract Output: Mutual understanding of final solution MI updated Conduct initial market research (SOP1.2) Baseline of current provision and cost Internal decision to make or buy (SOP 3.2) If 'Buy' then use decision tool to identify the most appropriate procurement route First draft Strategic Outline Business Case (SOBC) including draft of outcomes and first draft of project plan. Write procurement strategy and get approval (SOP 3.3) Procurement strategy agreed including: ~ Outcomes defined ~ Procurement procedure ~ Standard T&Cs Understand & agree requirements, scale & value ~ Initial negotiation strategy (what is in and out of dialogue) ~ Scale and Value ~ Contract Management Strategy ~ Selection Criteria & Methodology Finalise & issue the invitation to participate in dialogue (ITPD) (SOP 6.3) Update Business Case (From Stategic Outline Business Case to Outline Business Case) (SOP 3.4) Outline Business Case updated Create Bidders Pack (SOP 3.5) Bidders Pack agreed including: ~ Standard selection criteria ~ Extended selection criteria (tech/prof capability) BIQ 9) Contract Signature Activity Opportunity to refine delivery plan and complete contract management plan, with briefing slides including rationale for negotiation Purpose - Formal signature of contract Activity: Output: Evaluate BAFOs / tenders (SOP 8.1) Final tenders / BAFOs received & evaluated Successful bidder chosen Finalise terms & conditions of contract (SOP 8.2) Contract finalised Activity Sign Contract (SOP 9.1) Outcome: Contract signed Gain approval to award decision (SOP 8.3) Publish contract award notice on TED Publish contract on Contracts Finder Contract published unredacted on e-sourcing system or stored in appropriate document management system Contract published on Contracts Finder MI Updated What - OJEU, Bidder awareness, technical evaluation all meet agreed standard Conduct supplier feedback (SOP 6.4) Refine project plan Finalise bootcamp logistics (SOP 6.5) Will the use of Open or Restricted allow the award of the contract? Negotiation of contract (key terms and principles)( SOP 7.1) Draft final contract issued (including finally agreed solution). Standstill (Alcatel) letter issued Issue alcatel letter (notify of standstill period) (SOP 8.4) Facilitate the undertaking of due diligence (SOP 7.2) Suppliers receive feedback Debrief Suppliers Update Full Business Case All suppliers receive feedback where requested / appropriate Formerly close dialogue & invite Best Dialogue Closed & invitation to & Final Offers (BAFOs) / nvitation submit Best and Final Offers (BAFOs) toSubmit Tender (ITST) (SOP 7.3) issued MI updated Draft Full Business Case (SOP 7.4) Approved Full Business Case updated What - Contract, final business case and evaluation to agreed standard BIQ Full Business Case drafted Bootcamp logistics finalised Dialogue plan in place What - Evaluation results ready to proceed to dialogue ~ Prospectus (inc. requirements) ~ First draft Ts&Cs ~ Evaluation strategy & criteria ~ Explicit guidelines on timelines, security ~ Timescales / Project Plan BIQ What - Dialogue boot camps are standard, ready for contract negotiations Purpose - To identify a potential list of qualified suppliers Activity: Set up and run web-based Q&A facility (SOP 5.1) What - The Make/Buy/Internal decision was correct - and procurement approach correctly identified BIQ YES Dialogue invite issued (ITPD) including: ~ Requirement ~ Outline Solution Template ~ Draft joint statement of intent & revised project plan ~ Refined T&Cs with draft schedules BIQ 5) Supplier Identification Carry out assurance & obtain approval Approval to proceed to proceed (SOP 3.6 ) Outputs: Suppliers have increased understanding of requirement Web pages recording all clarifications with suppliers Real time evaluation of supplier Incomplete ranked list based on returns (SOP 5.2) against selection responses received before deadline criteria: 1) Pass / Fail 2) Qualitative Scored Create an Invitiation to Participate 1st draft ITPD created including: in Dialogue (ITPD) (SOP 5.3) ~ Requirement ~ Outline Solution Template ~ Draft joint statement of intent & revised project plan ~ Refined T&Cs with draft schedules ~ Evaluation stratgey & criteria NO Use the Competitive Dialogue Procedure BIQ What - Productive use of 30 day OJEU period Bidders fully understand the requirements enabling them to submit optimum bid or deselect 2) Mobilisation This tree assumes you will not be using the Negotiated Procedure Purpose - Licensed sourcing team is set up for success, all associated stakeholders are clear on requirements Activity: Establish a cross disciplined team (SOP 2.1) Create project performance hub (SOP 2.2) Complete team skills assurance (SOP 2.3) Establish & brief Project Board (SOP 2.4) Establish what approvals will be required & when (SOP 2.5) Outputs: Dedicated team in place Room, plan, communication strategy etc in place MI updated Project Board in place & understand objectives, evaluation Strategy agreed with end participants Approvals plan in place Establish industry boot camp logistics (SOP 2.6) Establish dialogue boot camp logistics (SOP 2.7) Venues secured What - The team are in place and ready to proceed BIQ YES Planned Actual 150 Competitve Dialogue Average 100 50 0 Turnaround time working days - OJEU to contract signature Receive timely feedback and invitation to attend dialogue complete Selection criteria electronically 0 days Timeline The timeline is dependant upon the size, the complexity and the risk of the procurement. 250 200 Log interest electronically in the sourcing opportunity A depiction of the supplier journey, the touch points with the department and the places where deselection occurs. Use the Restricted Procedure 300 UNCLASSIFIED Execution of Sourcing Strategy E-sourcing tools OJEU compliant System allowing potential bidders to access bidders pack (e-sourcing System ) Plan dialogue sessions (SOP 6.6) 350 May 2011 V1.0 Supplier Identification E-sourcing tools OJEU compliant Activity: Analyse business needs (SOP 1.1) Intial make or buy consderations and intial thinking on approach to market (Covered by SOP 1.1) Write and publish a project specific Project Specific Prior Information Prior Information Notice (SOP 1.5) & Notice (PIN) published (Requirements, check pipeline of sourcing projects has scale & contract value) been updated & published Updated pipeline of sourcing projects published on departmental website 400 Lead / turnaround time Skills Matrix A4 Standard Template #22 Outputs Project TIP A0 Standard Template #19 = Treasury = Business Case Database advertising all sourcing opportunities (Contracts Finder & Tenders Electronic Daily) Write 1st draft of the strategic outline business case (SOP 1.4) 450 Lean Procurement Project Key Performance Indicators Stakeholder Map A3 Standard Template #20 = Built in quality Conduct benchmarking vs current provision (SOP 1.3) YES NO Project Charter A3 Standard Template #17 Handing off to contract & supplier management Conduct immediate Evaluation & Feedback (SOP 7.1) Operational Imperatives e.g. Expiring Contracts Does your business case contain evidence that the market for your requirement is very large and that your evaluation strategy and criteria are complex? Use the Open Procedure Processes Team Barometer A4 Standard Template #32 Team Meeting Clocks A4 Standard Template #35 Delivery plan & governance Date set for contract renewal Govt/Dept. Refer to UK Regulations and follow the Rules to the extent to which they apply Are you able to objectively define the technical means capable of satisfying your needs or objectives? And/or Are you able to objectively specify the legal and/or financial make up of the project? Inputs Team Charter A4 Standard Template #33 = Specialist Legal support Now that you are clearer about the requirement & have spoken to the market: Write & publish a project specific Prior Information Notice (PIN) Hold Industry boot camp to identify requirements and what is available, using market specialists if appropriate 1.4 Standard Information Layout KEY BIQ 1) Business Need Identification & Baselining Use pre-existing departmental arrangement NO YES Market Analysis & Sourcing Strategy Policy Decision Perception of Need NO Is your requirement covered by an existing departmental contract? Use for the duration of Project E-sourcing tools OJEU compliant Govt/Dept. YES Project Performance Hub Guidance V1.0 Proposed Future State map for Government Sourcing Process (Competitive Dialogue) Purpose: To have an agreed outcome focused contract in place at the best possible price from the chosen supplier SCOPE Database advertising sourcing opportunities (Contracts Finder & Tenders Electronic Daily) Departmental website YES Is your requirement covered by Government's Central Procurement Programme? Visual Management in Procurement 4 - 6 weeks Attend dialogue boot camps and receive transparent & timely feedback & issue solutions 2 weeks 2 weeks 30 days 1 week KPIs Performance indicators to measure turnaround times, cost of running procurements, resource capability & indicative supplier costs of bidding Agree and sign contract 2 weeks 6 weeks 10 days 1 week Visual Management A way of displaying information to drive the performance of the process & specific parts of the process 1 week Team Implementation Plan (TIP) An action plan showing who will do what and when in specific functions and processes Future State Value Stream Map Proposed Future State map for Government Sourcing Process (Competitive Dialogue) Purpose: To have an agreed outcome focused contract in place at the best possible price from the chosen supplier SCOPE The Value Stream Map (VSM) is a route map showing what should happen (activities) and the corresponding outputs for each stage of the procurement process. The VSM sits at the centre of the standard solution. Policy Business Need & Baselining Market Analysis & Sourcing Strategy Supplier Identification Execution of Sourcing Strategy Managing the contract & Supplier = Built in quality = Specialist Legal support E-sourcing tools OJEU compliant = Treasury Database advertising sourcing opportunities (Contracts Finder & Tenders Electronic Daily) Departmental website E-sourcing tools OJEU compliant = Business Case E-sourcing tools OJEU compliant Govt/Dept. Database advertising all sourcing opportunities (Contracts Finder & Tenders Electronic Daily) Policy Decision Perception of Need E-sourcing tools OJEU compliant E-sourcing tools OJEU compliant E-soucing tools OJEU compliant System allowing potential bidders to access bidders pack (e-sourcing System ) e-sourcing System System allowing department to evaluate returns from bidder (e-sourcing System) 30 Days System updated detailing the final details and contract published 10 Days Govt/Dept. Contract Management Harmonious Relationship Delivery plan & governance Date set for contract renewal 30 days from issue of OJEU 1) Business Need Identification & Baselining Govt/Dept. 3) Market Analysis & Sourcing Strategy Purpose - To ensure identification & clear articulation of the business need Purpose - To understand what the market can provide & identify sourcing strategy Activity: Analyse business needs (SOP 1.1) Outputs: Sound understanding of business outcomes required Activity: Run an Industry boot camp to conduct Market Analysis to identify requirements and what is available, using market specialists if appropriate (SOP 3.1) Baseline of current provision and cost Internal decision to make or buy (SOP 3.2) If 'Buy' then use decision tool to identify the most appropriate procurement route Intial make or buy consderations and intial thinking on approach to market (Covered by SOP 1.1) Outputs: MI updated 4) Supplier Identification (OJEU) 6) Finalisation of Supplier Identification Purpose - To publish requirements through a contract notice in the supplement to the Official Journal of the European Union Purpose - To identify a potential list of qualified suppliers Activity: Create OJEU notice and gain approval (SOP 4.1) Outputs: OJEU notice is published Activity: Complete evaluation of responses and agree ranked list (SOP 6.1) Bidders pack published via web / esourcing system 10 days from Contract Award to Contract signature 7) Execution of Sourcing Strategy through Competitive Dialogue 8) Finalisation of Contract Purpose - The best outcome based solution established through fact based negotiations Outputs: Appropriate suppliers shortlisted Activity Hold Dialogue Boot Camps (the number of dialogues will depend on the complexity of the specified outcome, number of bidders, workstreams) (SOP 7.1) Dialogue invite issued (ITPD) including: ~ Requirement ~ Outline Solution Template ~ Draft joint statement of intent & revised project plan ~ Refined T&Cs with draft schedules Negotiation of contract (key terms and principles)( SOP 7.1) Undertake assurance to ensure the team are ready to progress to dialogue (SOP 6.2) Purpose - Choose the supplier and finalise the contract Output: Mutual understanding of final solution 9) Contract Signature Activity Opportunity to refine delivery plan and complete contract management plan, with briefing slides including rationale for negotiation Purpose - Formal signature of contract Activity: Output: Evaluate BAFOs / tenders (SOP 8.1) Final tenders / BAFOs received & evaluated Successful bidder chosen Finalise terms & conditions of contract (SOP 8.2) Contract finalised Activity Sign Contract (SOP 9.1) Outcome: Contract signed Gain approval to award decision (SOP 8.3) Publish contract award notice on TED Publish contract on Contracts Finder Contract published unredacted on e-sourcing system or stored in appropriate document management system Contract published on Contracts Finder MI Updated Conduct immediate Evaluation & Feedback (SOP 7.1) Operational Imperatives e.g. Expiring Contracts MI updated Conduct initial market research (SOP1.2) Conduct benchmarking vs current provision (SOP 1.3) Finalise & issue the invitation to participate in dialogue (ITPD) (SOP 6.3) Write 1st draft of the strategic outline business case (SOP 1.4) First draft Strategic Outline Business Case (SOBC) including draft of outcomes and first draft of project plan. Write procurement strategy and get approval (SOP 3.3) Procurement strategy agreed including: ~ Outcomes defined ~ Procurement procedure ~ Standard T&Cs Write and publish a project specific Prior Information Notice (SOP 1.5) & check pipeline of sourcing projects has been updated & published Project Specific Prior Information Notice (PIN) published (Requirements, scale & contract value) Updated pipeline of sourcing projects published on departmental website Understand & agree requirements, scale & value ~ Initial negotiation strategy (what is in and out of dialogue) ~ Scale and Value ~ Contract Management Strategy ~ Selection Criteria & Methodology Update Business Case (From Stategic Outline Business Case to Outline Business Case) (SOP 3.4) Outline Business Case updated Create Bidders Pack (SOP 3.5) Bidders Pack agreed including: ~ Standard selection criteria ~ Extended selection criteria (tech/prof capability) BIQ What - OJEU, Bidder awareness, technical evaluation all meet agreed standard Conduct supplier feedback (SOP 6.4) Refine project plan Finalise bootcamp logistics (SOP 6.5) Plan dialogue sessions (SOP 6.6) Standstill (Alcatel) letter issued Issue alcatel letter (notify of standstill period) (SOP 8.4) Suppliers receive feedback Debrief Suppliers Update Full Business Case All suppliers receive feedback where requested / appropriate Formerly close dialogue & invite Best Dialogue Closed & invitation to & Final Offers (BAFOs) / nvitation submit Best and Final Offers (BAFOs) toSubmit Tender (ITST) (SOP 7.3) issued MI updated Draft Full Business Case (SOP 7.4) Approved Full Business Case updated What - Contract, final business case and evaluation to agreed standard BIQ Full Business Case drafted Bootcamp logistics finalised Dialogue plan in place What - Evaluation results ready to proceed to dialogue BIQ ~ Prospectus (inc. requirements) ~ First draft Ts&Cs ~ Evaluation strategy & criteria ~ Explicit guidelines on timelines, security ~ Timescales / Project Plan Carry out assurance & obtain approval to proceed (SOP 3.6 ) Draft final contract issued (including finally agreed solution). Facilitate the undertaking of due diligence (SOP 7.2) BIQ What - Dialogue boot camps are standard, ready for contract negotiations 5) Supplier Identification Purpose - To identify a potential list of qualified suppliers Approval to proceed Activity: Set up and run web-based Q&A facility (SOP 5.1) What - The Make/Buy/Internal decision was correct - and procurement approach correctly identified BIQ Outputs: Suppliers have increased understanding of requirement Web pages recording all clarifications with suppliers Real time evaluation of supplier Incomplete ranked list based on returns (SOP 5.2) against selection responses received before deadline criteria: 1) Pass / Fail 2) Qualitative Scored Create an Invitiation to Participate 1st draft ITPD created including: in Dialogue (ITPD) (SOP 5.3) ~ Requirement ~ Outline Solution Template ~ Draft joint statement of intent & revised project plan ~ Refined T&Cs with draft schedules ~ Evaluation stratgey & criteria BIQ What - Productive use of 30 day OJEU period Bidders fully understand the requirements enabling them to submit optimum bid or deselect 2) Mobilisation Purpose - Licensed sourcing team is set up for success, all associated stakeholders are clear on requirements Activity: Establish a cross disciplined team (SOP 2.1) Create project performance hub (SOP 2.2) Complete team skills assurance (SOP 2.3) Establish & brief Project Board (SOP 2.4) Establish what approvals will be required & when (SOP 2.5) Outputs: Dedicated team in place Room, plan, communication strategy etc in place MI updated Project Board in place & understand objectives, evaluation Strategy agreed with end participants Approvals plan in place Establish industry boot camp logistics (SOP 2.6) Establish dialogue boot camp logistics (SOP 2.7) Venues secured What - The team are in place and ready to proceed BIQ Log interest electronically in the sourcing opportunity A depiction of the supplier journey, the touch points with the department and the places where deselection occurs. Receive timely feedback and invitation to attend dialogue complete Selection criteria electronically 0 days Timeline The timeline is dependant upon the size, the complexity and the risk of the procurement. The VSM covers the stages of procurement from policy through business need identification & baselining, market analysis & sourcing strategy, supplier identification, execution of sourcing strategy, finalising contract and handing off to contract management. Finalise Contract KEY BIQ 4 - 6 weeks Attend dialogue boot camps and receive transparent & timely feedback & issue solutions 2 weeks 2 weeks 30 days 1 week Agree and sign contract 2 weeks 6 weeks 10 days 1 week 1 week Handing off to contract & supplier management What’s Different - Overview Sourcing Process Business need & baselining Market analysis & sourcing strategy Supplier identification Execution of sourcing strategy Mobilisation Publish a project specific PIN to warm the market up and advertise the industry engagement event Establish a performance hub and use visual management to drive the process Pre-OJEU readiness - the preparation and subsequent publication of a bidders pack at OJEU including requirements, draft terms and conditions, selection criteria, evaluation strategy and criteria and procurement timescales. This transparency allows suppliers to make informed decisions as to whether they wish to bid. Industry boot camp to capture the suppliers’ views on your requirement, on the viability, and on possible delivery options and where appropriate to facilitate meetings between suppliers to explore the potential for the establishing consortia, partnering arrangements and / or subcontracting opportunities. Driven by visual management Execution of sourcing strategy - for the competitive dialogue procedure this means: the elimination of lengthy proposal documents, the use of an outline solution template to replace the ISOP stage and use of the draft contract as the basis of the dialogue. Driven by visual management Finalise contract What’s Different for Competitive Dialogue procurements – Focus on Dialogue Supplier identification Execution of sourcing strategy through dialogue Invitation to participate in dialogue (ITPD) includes: Outline Solution Template Draft Contract At the beginning of the first dialogue bidders present the outline solution. The presentation and template are evaluated and the authority may down select at this point. No ISOP There are no further proposal documents. An outline solution template is issued with the ITPD and bidders are given two weeks to complete the template. The draft contract is used as the vehicle for the dialogue so the detailed solution emerges in the form of contract schedules. All bidders are on site for dialogue with continual access to the client, time boxed dialogue sessions are run using a dialogue plan established back at the sourcing strategy stage. Evaluation takes place throughout the dialogue, rather than at the end as a separate activity and bidders are given feedback. Before closing the dialogue the draft contract is reviewed with bidders at the final session in each case. At the invitation to submit final tender the draft contract is issued to all remaining bidders with final terms and conditions and they are invited to submit their final solution and final price in the form of the final contract. Only simple clarifications of the final tender (mistakes, omissions, options, variant bids etc) take place after the dialogue has closed. Current Activity • • • • Working with Departments on live procurement projects known as “pathfinders” to test and refine the process. Piloting a training programme to explain how the lean principles are incorporated into the new Standard Solution, and evaluating prior to further roll out. Developing a ‘lean’ sourcing manual for the Minister of the Cabinet Office to launch in January – the principles of continuous improvement will mean the Standard Solution is available on-line to government procurement teams. Executing a communications plan to ensure procurers, suppliers and other key stakeholders are aware of the work and ready for roll out.