Fiona Hughes, Pfizer, Little Island
Learning Council
Seamus Fives, Liam Brennan, Deirdre
O’Brien, Gerard O’Riordan, Rachael Buckley,
Fiona Hughes, Eoin Galvin, Declan
O’Riordan, Shane Cullinan.
Interaction
Training System
Lead 100%
Fiona Hughes
Training Coordinators
Plateau System
Super User
Declan O’Riordan
Fiona Hughes
Production
Declan O’Riordan
Production –100%
Declan O’Riordan
Maintenance %
Noreen Quinn
QC
Catherine Sisk
EHS
Jacqui Walsh
HR/Finance
Patricia
O’Donoghue
Department Training Facilitators
SOP Document Controllers
Technical Services
Deirdre Furney
QA
Pauline O’Leary
GMP/Quality
Systems
Fiona Hughes
Automation
Wille Power
Engineering (Projects) HR
Noreen/Rosario
Supply Chain/Warehouse
Shane Cullinan
Right First Time
Gerard
O’Riordan
Lab Systems
Frank Kenny
Maintenance/Utilities
Noreen Quinn
Engineering %
Rosario Cronin
Supply Chain
Warehouse
Shane Cullinan
EHS
Jacqui Walsh
Learning and
Development
Eoin Galvin
Enabling
Applications
Yvonne Cohen
Trainers
SMEs
Buddies
Technical Services PASG –
Deirdre Furney
QA
Pauline O’Leary
QC & QC Tech Support Catherine Sisk
EHS
Jacqui Walsh
Finance –
Patricia O’Donoghue
Learning Council
Seamus Fives, Liam Brennan, Deirdre O’Brien,
Gerard O’Riordan, Rachel Buckley, Fiona
Hughes, Eoin Galvin, Declan O’Riordan, Shane
Cullinan.
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Paper training records – filed by SOP
name
Transcribed data to a database errors
No standard course names numbers –
duplicates, poor traceability
Training was done as SOPs were
updated every 3 years
No formal definition of SOP Read and
Understand, Course Instructor Led or
On the Job Training OJT
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Cross checked old vs new system
3 years of data was uploaded manually
Introduced an electronic Learning
Management System – Plateau
Put together Job Function Curriculum
JFC for all colleagues
Verified data was correct - corrected
Training % complete was 37% - planned
to close
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Training % complete measured every month
on Quality Metrics board
Ran reports for % complete by
Dept
Person
Item
Analysed largest gaps
Planned to close
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SOP Read & understand – online link to
Documentation system + paper training record
Course Instructor Led - Scheduled 2 weeks of
training – lunchtime sessions + paper training
record
Assessments in place for some course e.g.
GMP Refresher training
Assessments
JFC Creation
& review
Training
Policy
Training
Methods
Induction
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Overarching document defines that training
system is made up of:
Induction
Job descriptions
Job Function Curriculum
Methods of training delivered
Importance of Training
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Buddy system – point of contact
Booklet for new starter
Overview of systems and access
Map of site
Safety Policy
Sports and social aspects
Aimed as reference book
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Defines types of training and when to use
SOP Read and Understand
Course Instructor Led
On The Job Training – OJT
◦ Observe
◦ Assist
◦ Be Observed
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Core JFC
Job Specific JFC
Template for JFC & format
Quality, safety, technical considerations
Revision Control
Review to reassess content
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All SOPs will have assessment questions
Assessment in body of SOP & electronic –
gets approved by Dept, QA and EHS
Minimum of 3 questions per SOP
Multiple choice to align with electronic
system
One set of questions for SOP & Course
Assessment can be done electronically or on
paper
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Clear, grammatically correct questions
No trick questions
Mix up the position of the correct answer
Ensure all answers are the same length
approximately (same no. of words)
Avoid “All of the Above” & “None of the
above” answers
For SOP Read and Understand Trainee can
 Log on to LMS
 Open up SOP – online link
 Read SOP
 Take assessment online
 Sign training record electronically
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Pass rate is 100%
Assessments in SOP and electronic for LMS
2 attempts at assessment
If trainee fails, trainee must go to
SME/Instructor for instruction
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Trainer delivers training course
Trainee may use case studies, group exercise
Use assessment in SOP after training
complete
All trainees are given opportunity to review
Q&A and correct any wrong answers
Instructor signs off
Trainees sign electronic training record –
online, gaps closed immediately, no
transcription errors, no paper gets lost
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Observe
x times
Assist
x times
Be Observed
x times
Instructor & trainee sign off when the trainee
is competent and has demonstrated
1)Increase in % Training Complete:
 37% complete in Apr’08
96% Mar’10
2) Self Management of training:
 410 SOP Read & Understand items are set up
online on LMS (~500 SOPs)
 6,649 SOP gaps closed by colleagues online
 9,913 Course gaps closed in 2009
Very successful 18 months!
Launching in 2010
 Auto-attendance on LMS
 Allows us to close gaps immediately – log on to LMS to
create electronic training record
 Update LMS through our SOP System
 Reduce need for paper forms – all new and revised SOPs will
be updated on LMS automatically
 Scheduled offerings on LMS
 Plan training, use as a calendar and review at end of year
 Assessments in place for all SOPs
 Questions must be to high standard
 Must test knowledge
 Must keep questions up to date in future
 JFC Review for all JFCs - 200
 Need to review JFCs for content
 May create new JFCs / smaller JFCs / phased basis
 Scheduled offerings on LMS
 Plan training, use as a calendar and review at end of year
 Optimise use of LMS