Stress-free IT
REMOTE INFRASTRUCTURE MANAGEMENT
A Presentation
by
Prabir Dasgupta
Nevaeh Technology Pvt. Ltd.
Nevaeh Technology Pvt. Ltd. HB 35, Sector – III, Salt Lake City, Kolkata – 700106. Phone: +91 33 4008 6470 - 71, Fax: +91 33 4008 6479
Copyright 2011 @ Nevaeh Technology Pvt. Ltd.
Elements of IT Infrastructure Management
Hardware & Network
Software & Application
Value Added Services
• Server Management
• OS Management
• Help-desk Services
• Storage Management
• E-mail Management
• Asset Management
• Standard Desktop
Support
• Patch Management
• Risk Assessment
• Migration Services
• Business Continuity
• Deployment Services
• L2, L3 Support
• Network Management
• Printer Management
M o n i t o r i n g
S e r v i c e
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Monitoring:
Key to Infrastructure Management
Proactive
Approach
Reactive
Approach
High
Downtime & Cost
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Low
3
Challenges
(& Stress ‘Accelerators’ !)
• Manage increasing variety of equipments, software, OS, network &
security threats.
• Monitoring /Measurement Systems often at infancy.
• Management Largely reactive:
- Fire fighting
- Planning takes a back seat
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Infrastructure Management
Changing Perspective
Infrastructure Management Change Drivers
•
•
•
•
•
Increasing organizational dependence on IT
Growing sophistication & complexity
Need for multi-skilled personnel
Demanding customers – move towards tighter SLAs
Need to move from reactive to proactive management / support
- 24X7 monitoring of health/status
• Continuous risk assessment & mitigation
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Proactive de-risking
(through 24x7 monitoring)
Single window 24 x 7 monitoring & continuous health
checks to provide:
• Monitoring of performance statistics such as CPU, memory, disk and
interface utilization
• Detection & Reporting on all potential faults.
• Scanning and reporting on missing patches
• Monitoring and reporting on login/logout activities by user/device,
failed login details and account modification activity
• Monitoring and reporting on firewall performance, configuration
changes, Virtual Private Network (VPN) issues, and Operating System
attacks
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Managed Services
Remote Infrastructure Monitoring & Management
Managed Services : Outsourcing of IT ‘Infrastructure Management’ comprising:
1.
24X7 Monitoring Services:
-
2.
Heart of ‘Managed Services’ operations
Supported from a central Network Operations Centre (NOC)
Usually housed ‘offsite’ and remotely
Hence Remote Infrastructure Monitoring (RIM)
Supported by backend Managed Services Engineers:
- Can be located separately or at NOC
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RIM Functioning
• Today, all active devices (& some passive ones) have built in ‘chips’ to
control device operations.
• Chips contain ‘embedded software’ to poll & monitor key functions
of device operations.
• Device status can be read/accessed through communication protocols
like SNMP, Modbus, SCADA, etc.
• RIM functions through non-intrusive, non-invasive software agents
loaded at a central server or at each device, which continuously reads
each device status.
• Device status communicated through Internet Cloud to NOC.
• At NOC, device status of each device continuously displayed on
Central Console.
• Support action initiated on basis of :
-
Pre set threshold levels to generate alarms at NOC
Help Desk complements NOC operations.
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RIM Workflow
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Remote Management - Effectiveness
Hardware & Network
Remote
Manageability
Index
Software & Application
Remote
Manageability
Index
•Server Management
-
80%
•OS Management
-
100%
•Storage Management
-
80%
•E-mail Management
-
100%
•Standard Desktop Support -
90%
•Patch Management
-
100%
•Network Management
-
95%
•Migration Services
-
80%
•Printer Management
-
80%
•Deployment Services
-
90%
NOTE: A ‘HYBRID’ MODEL IS INVARIABLY USED.
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Managed Services Evolution
• Globally most large corporations have Managed Service Providers
(MSPs) at some level, supporting NOC monitoring
• Till recently MSP operations largely restricted to ‘high end companies’
• In last few years a variety of NOC software aimed at medium/large &
SME users have been launched:
- Often Open Source based.
- Support inexpensive monitoring
- RIM now commercially very attractive for SME companies.
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Global MSP Portfolio Emergence
Service providers are establishing capabilities across the Globe
Source: tpi information services group www.tpi.net
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Thank You.
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