SAP Early Watch
Check
Preventive Analysis for Optimal
Performance of Your SAP Solution
Service & Support Product Management
SAP AG
SAP EarlyWatch Check
SAP EarlyWatch Check
Proactively analyzes your SAP components, your operating
system and database

Identifies potential performance bottlenecks and provides
recommendations to avoid them

Ensures optimal performance and smooth operation of your
SAP solution at lowest total cost of ownership
The SAP EarlyWatch Check is most applicable when
SAP EarlyWatch Alert is rated red or when you have noticed
less than optimal performance or availability from one or
more of the components within your SAP solution.
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Value Proposition – SAP EarlyWatch Check
Keep your total cost of ownership low and the
performance of your mySAP.com solution high.
SAP EarlyWatch Check gives you the information you
need to:
 Eliminate costly performance bottlenecks
 Improve response times and, as a result, acceptance by end-users
 Make optimal use of your hardware investment
 Substantially reduce the risk of costly downtime
Save time and money by using SAP's experience gained
in thousands of installations to avoid complications from
the very beginning.
The underlying concept is to ensure smooth operation
of your SAP solution by taking action proactively,
before severe technical problems occur.
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Description 1/2 – SAP EarlyWatch Check
Jan.
Feb.
March
April
May
June
July
August
In SAP
Solution
Manager
SAP
Early
Watch
Alert
Early
Watch
Check
Services
provided
by SAP
SAP EarlyWatch Alert is performed on a weekly basis at the customer site using
the SAP Solution Manager
Four times a year the SAP EarlyWatch Alert Reports will be summarized and
reviewed by SAP (SAP EarlyWatch Validation Check).
In case of any critical alerts monitored by SAP EarlyWatch Alert, the results will
be sent in addition to the periodical reports to SAP. An SAP EarlyWatch Check will
be scheduled by SAP. Each productive installation is entitled to up to two SAP
EarlyWatch Checks per year performed by SAP within SAP Standard Support.
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Description 2/2 – SAP EarlyWatch Check
SAP EarlyWatch Check




Delivered remotely by an SAP service engineer
Has a duration of one day.
Requires a designated contact person at your company
One delivery of the SAP EarlyWatch Check analyzes one component of your mySAP.com solution
Analyzes the following:
 Current system status
 Performance Overview
 Workload distribution
 Hardware Capacity Check




Operating System
Database Performance
Database administration
SQL and ABAB Analysis
Creates a final report that :
 Describes the implications of the issues discovered by the analysis
 Gives detailed suggestions for solving discovered issues
Up to two SAP EarlyWatch Checks are in SAP Standard Support. Additional SAP EarlyWatch Checks
can be ordered through the SAP Service Catalog in the SAP Service Marketplace.
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SAP EarlyWatch Check – Content
Performance Overview

Statement and Evaluation of the SAP System Performance by customer

Performance Evaluation for task types Dialog, Update and RFC

Transaction Profile Check

Transaction by Total Workload

Transaction by DB load

Check of Top Time Transactions by Response Time

Check of R/3 Table Buffering
Database Performance



Check for changes in Database Parameters
Check Performance Statsistics
 Data Buffer Quality
Check of System Performance
 I/O Performance
 Design of the Online Redo Log Groups
 Missing Indexes
 Optimizer Statistics
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SAP EarlyWatch Check – Content
Workload Distribution

Check Workload Distribution across Servers
Servers
Servers by Dialog Steps
Server 1
Server 2
0
500000
1000000
1500000
Steps
2000000
2500000
3000000
Servers
Servers by CPU
S e rv e r
S e rv e r 1
0
10
20
30
40
50
60
CPU Tim e in %

Check Workload per Application Module
Customer
CPU Load by Application
FI
SD
LE
MM
LO
BC


Check DB Load Profile
Check RFC Communcation
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PM
CO
70
80
90
SAP EarlyWatch Check – Content
Hardware Capacity


Check Hardware Configuration
Check Hardware Capacity
100
80
60
40
20
0
CPU load in %
Date

Check for multiple R/3 Systems per Server
SQL and ABAP Anaylsis

Analysis of DB SQL CACHE
 Check for Expensive SQL Statements
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11.03.2002
08.03.2002
09.03.2002
10.03.2002
07.03.2002
05.03.2002
06.03.2002
02.03.2002
03.03.2002
04.03.2002
CPU Load by Application
27.02.2002
28.02.2002
01.03.2002
24.02.2002
25.02.2002
26.02.2002
21.02.2002
22.02.2002
23.02.2002
Paging/hour in % of RAM
20.02.2002
%
CPU and Paging Activity
SAP EarlyWatch Check – Content
Operating System

Check for Program Errors (ABAP Dumps)
Quantity
ABAP Dumps Per Day
14
12
10
8
6
4
2
0
Date

Check for Update Errors
Update errors
Update Errors by Day
1,2
1
0 ,8
0 ,6
0 ,4
0 ,2
0
Date

Table Reorganization in case of large growing tables
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SAP EarlyWatch Check – Content
Database Administration

Check Database Growth
DB Size Used (GB)
Database Size
300
250
200
15 0
10 0
50
0
Date
DB Size Free (GB)
Database Free Space
50
40
30
20
10
0
Date



Verification of Backup Strategy
Space Management
Check Extends of Tables and Indexes reaching the MAXEXTENTS limit
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DirectGroup Bertelsmann
Around the globe,
DirectGroup Bertelsmann's book and music
clubs are the gateway
to the media realm for
their members, providing
an inexhaustible world
of experience for
bibliophiles, music
enthusiasts and anyone
fascinated by the world
of media.
„
Every SAP customer should seriously
consider how much potential they
are missing out on in terms of system
operations, availability and stability, not
to mention the reduction in the cost of
operations.
We would definitely recommend SAP Active
Global Support as a must-contact. They
offer much more than just hotline services!
Mr. Hofmann, CIO DirectGroup Bertelsmann
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Prerequisites – SAP EarlyWatch Check
Preventive Analysis for Optimal Performance of Your SAP
Solution
The prerequisites of the SAP EarlyWatch Check:
 Production systems with SAP EarlyWatch Alert rated red or with
noticeable performance issues
 SAP strongly recommends an installed SAP Solution Manager and
activated SAP EarlyWatch Alert. For further information please check
www.service.sap.com/solutionmanager.
 A remote connection to SAP and an installed SAProuter
 A designated contact person who can

Aswer questions
 Open a remote connection to SAP
 Contact representatives from each department affected by the service
 Perform transactions if necessary
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SAP Active Global Support – Service Offerings
Blueprint
User
Volume
GoLive
Acceptance
Test
Test
Baseline
Initial
Integration
Configuration
Dataload
Test
Discovery &
Evaluation
Operations &
Continuous Improvement
Implementation
SAP Safeguarding for Implementation
SAP Solution
Management
Assesment (SMA)
Safeguarding – on-site
SAP GoingLive Check
SAP GoingLive
Functional Upgrade
Check
SAP OS/DB
Migration Check
SAP EarlyWatch
Check
Safeguarding - remote
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SAP Upgrade
Weekend Support
SAP Support Programs along the Life Cycle
Blueprint
User
Volume
GoLive
Acceptance
Test
Test
Baseline
Initial
Integration
Configuration
Dataload
Test
Discovery &
Evaluation
Implementation
Operations &
Continuous Improvement
Safeguarding
Initiate risk
management process
Solution Management
Optimization
Ensure core business
processes work
Smooth startup of
operation
Implementation of best
practice solution
management
Increase performance
Limit hardware investment
Reduce operational costs
Ensure core
competencies for a
succesful handover to
customer‘s support
Develop core
competencies for
continuous technical
optimization
Empowering
Define core
competencies
requirements
 SAP AG 2003, Title of Presentation, Speaker Name / 14
SAP EarlyWatch Check in your Maintenance
Agreement
Maintenance Offerings
MaxAttention Onsite*
 MaxAttention ServiceLevel
 At least 2 Full Time Equivalents onsite
MaxAttention ServiceLevel*
 Standard Support
 SAP Safeguarding
 Named SAP Active Global Support contact
 Back office support for self services
 Service Level Agreement
SAP Standard Support
 Up to 2 SAP EarlyWatch Checks
 SAP Early Watch Alert
One of the following three checks:
 SAP GoingLive Check or
 SAP GoingLive Functional Upgrade Check or
 SAP OS/DB Migration Check
 SAP AG 2003, Title of Presentation, Speaker Name / 15
 Worldwide Support 24 x 7
 Support and Maintenance for SAP Software
 Collaborative Support for mySAP.com solutions
and integrated partner products
 SAP Solution Manager
 Access to the SAP Service Marketplace
 ...
More Information
For more information, visit the
SAP Service Marketplace at
www.service.sap.com/earlywatch
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