Solution Summary

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•
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• Introduction to SAP Rapid Deployment Solutions
SAP Work Manager - Overview
SAP Work Manager rapid-deployment solution - Overview
SAP Work Manager rapid-deployment solution - Service Delivery
SAP Work Manager rapid-deployment solution - Technical Details
© 2013 SAP AG. All rights reserved.
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The SAP Work Manager rapid-deployment Solution provides a customer with the ability to successfully bring a stable, robust mobile asset management solution into production use with minimal expert support and associated costs.
 The SAP Work Manager will streamline your business data flow and will reduce the number of steps, activities, and personnel required to perform daily work.
 This 5 to 8 weeks offer incorporates scope confirmation and implementation that requires minimal configuration but would be considered the foundation for further process oriented asset management functionality.
 Data seamlessly flow in and out of SAP ERP
– with fewer opportunities for miscommunication, errors and data loss.
© 2013 SAP AG. All rights reserved.
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What is SAP Work Manager rapid-deployment solution?
• Provides a customer with the ability to successfully bring a stable, robust mobile asset management solution into production use with minimal consulting support and associated costs and in matter of few weeks (5 to 8 weeks)
• Designed for existing SAP ECC customers who are looking to provide their field services with access to asset management functionality while on the road with high ROI & low TCO
• A jump start on the mobile asset management journey with quick wins and continuous business improvement
Key Customer Advantages
• Enabling core asset management processes on mobile devices to effectively maintain, inspect and repair mission-critical assets
• Based on market-leading SAP Work Manager solution
• Trained professional consultancy based on SAP best practices
• Out-of-the-box integration to exiting business processes
• Fixed time and fixed scope offering with included options to customize the solution to your specific business needs
SAP Work Manager rapid-deployment solution
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+40 years of experience
& innovation
$2.5 billion annual
R&D
Presence in +130 countries
ASAP methodology
Packaged solution innovations
63% of world ’s transaction revenue touches SAP
+1,200 partners
Solutions in 24 industries
Best Practices for
Business Processes
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Business process scenarios
Business use-cases
Dynamic benchmarking
Across innovations , industries & lines of business
+200,000 customers
SAP Best
Practices
© 2013 SAP AG. All rights reserved.
•
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Best Practices for
Deployment Success
Step-by-Step Implementation
Guide
Cloud-based Quick Start
Rapid Deployment Center
Hybrid Deployment
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SOFTWARE
Modular,
Preconfigured
Address the most urgent business needs
CONTENT
Proven business value through best practices, implementation accelerators & tools
ENABLEMENT
Accelerated solution adoption through guides & educational materials
SERVICES
Fixed scope and price ➜ maximum predictability & lower risk
© 2013 SAP AG. All rights reserved.
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Shorter time to start, deploy, and run through best practices
Traditional
Project
0 10 20
Preparation
Business blueprint
30 40 50
Realization
60 70 80 90 100
Testing Go-live
Rapid-
Deployment
Savings up to…
Solution
Discover
95%
Start
50%
Deploy
30%
Run
At least 40% time and effort reduction compared to similar scope of traditional project
Tobias Ortwein, PAC. Sept. 2012
Rapid-deployment solutions can help drastically reduce implementation efforts compared to a classic approach, since the base processes within the solution scope are very well defined best practices, and more efficient than defining custom-specific processes.
© 2013 SAP AG. All rights reserved.
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SAP Work Manager
Overview

Data creation and assignment
SAP Plant Maintenance
Data update in backend
Order
Management
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•
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View assigned Work Orders including Notes, Object List and Pending/History Orders
View FLoc & Equipment details including
Classification
Take Measurement
Readings
Edit and Create Work
Orders
START Work Orders or
Place on HOLD
Transfer or TECO Work
Orders
© 2013 SAP AG. All rights reserved.
Notification
Management
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•
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View assigned Notification including Notes, Items, Activities
Edit and Create Notifications
START or NOCO Notifications
Time
Recording
•
•
•
View Time records for configured period
Report Work & Non-Work
Time
HR Tome Sheets or Plant
Maintenance time confirmations
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© 2013 SAP AG. All rights reserved.
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SAP Work
Manager SAP Inventory
Manager
SAP CRM Service
Manager
SAP Rounds
Manager
SAP Sales
Manager
 Pre-built and pre-integrated apps (SAP, Maximo and IBM TRIRIGA)


Easily configurable, extensible, and reusable components
100% Meta-Data Driven – easy to build & maintain
 Highly configurable applications including highly complex business logic
 Robust online/offline synchronization engine
© 2013 SAP AG. All rights reserved.
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SAP Work Manager seamlessly fits to your business
Business value
 Increase plant and equipment performance
 Improve workforce productivity and safety
 Reduce overtime and cost of maintenance
 Promote a 360
° view of operations

Reduce unplanned downtime
Industry-leading SAP mobile app facilitates maintenance, inspection, and repair of mission-critical assets
Uses cases
 Enable the maintenance side of your business
 Install and geo-tag equipment, including meters

View asset schematics, history, dependencies
 Execute to guided workflows
 Generate notifications and work orders on the spot
 Report worker ’s status, progress, and location
Functionality
 100% Configurable with Agentry Editor
 Over-the-Air Application Updates
 Only Transmit Net Changes for Application
Updates and Data Look-ups
 Supports online and offline operation modes
© 2013 SAP AG. All rights reserved.
• Security on Device, Server and Over-the-air
• Complete Test Environment
• Import/Export for Reliable Migration
• Activity Performance and Error Logging
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© 2013 SAP AG. All rights reserved.
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 100% Configurable mobile apps
– tailor screens, workflow, business logic, validation, synchronization, communications, and integration
 Easy to Learn and Administer
– technology that can be quickly adopted by your IT team
 Broad device support
– match the best device to each member of your workforce – and easily add new devices as they become available
 Great Usability
– Mobile workflow and Native UI experience works on-line or off-line
© 2013 SAP AG. All rights reserved.
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SAP Work Manager rapid-deployment solution
Overview

Business challenges There is a solution
 Different customers have different business and technical needs for setting up the productive environment of SAP Work Manager
 Customers would like to understand the overall picture of SAP Work Manager solution in order to quickly and effectively adapt it.
 A traditional SAP Work Manager solution usually takes longer implementation time.
 Enterprise customers need to extend an SAP
Work Manager App such as logo, description, fields and etc.
 Customers encounter the obstacle of configuring
Syclo Add-on on SAP ERP backend system and deploying production-ready SAP Work Manager solution
 SAP Work Manager rapid-deployment solution provides customers a faster way to mobilize SAP
Plant Maintenance processes and to improve technician productivity, asset uptime and safety.
 The package provides an end-to-end step-by-step way to set up SAP Work Manager components.
Important: Customer needs to have ERP Plant Maintenance processes (Work order, Notification and Timesheet) operational already in the landscape before starting implementation of the RDS.
© 2013 SAP AG. All rights reserved.
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Productive environment security, connectivity, etc.
SAP Work
Manager Server
Platform
Installation
Enable SAP Work
Manager mobile solution
Preparing SAP
System for
Mobile Work
Manager
Development
Environment
Deployment
Eclipse Platform Agentry
Editor Plug-in iOS, Android, Windows 32 and Windows Mobile and
Agentry Test Environment
SAP Work
Manager Client
Deployment for Mobile
Devices
Using SAP
Mobile Work
Manager
End-to-End process of Work
Order, Notification and
Timesheet management on
Mobile devices
© 2013 SAP AG. All rights reserved.
SAP Work
Manager App
Customization
SAP Work
Manager App
Deployment
Customization such as fields, description, title and logo changes
Deployment of Work
Manager App on
Work Manager
Server platform
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Productive environment security, connectivity, etc.
SAP Work
Manager Server
Platform
Installation
Enable SAP Work
Manager mobile solution
Preparing SAP
System for
Mobile Work
Manager
Development
Environment
Deployment
Eclipse Platform Agentry
Editor Plug-in iOS, Android, Windows 32 and Windows Mobile and
Agentry Test Environment
SAP Work
Manager Client
Deployment for Mobile
Devices
Using SAP
Mobile Work
Manager
End-to-End process of Work
Order, Notification and
Timesheet management on
Mobile devices
© 2013 SAP AG. All rights reserved.
SAP Work
Manager App
Customization
SAP Work
Manager App
Deployment
Customization such as fields, description, title and logo changes
Deployment of Work
Manager App on
Work Manager
Server platform
19

Productive environment security, connectivity, etc.
SAP Work
Manager Server
Platform
Installation
Enable SAP Work
Manager mobile solution
Preparing SAP
System for
Mobile Work
Manager
Development
Environment
Deployment
Eclipse Platform Agentry
Editor Plug-in iOS, Android, Windows 32 and Windows Mobile and
Agentry Test Environment
SAP Work
Manager Client
Deployment for Mobile
Devices
Using SAP
Mobile Work
Manager
End-to-End process of Work
Order, Notification and
Timesheet management on
Mobile devices
© 2013 SAP AG. All rights reserved.
SAP Work
Manager App
Customization
SAP Work
Manager App
Deployment
Customization such as fields, description, title and logo changes
Deployment of Work
Manager App on
Work Manager
Server platform
20

Productive environment security, connectivity, etc.
SAP Work
Manager Server
Platform
Installation
Enable SAP Work
Manager mobile solution
Preparing SAP
System for
Mobile Work
Manager
Development
Environment
Deployment
Eclipse Platform Agentry
Editor Plug-in iOS, Android, Windows 32 and Windows Mobile and
Agentry Test Environment
SAP Work
Manager Client
Deployment for Mobile
Devices
Using SAP
Mobile Work
Manager
End-to-End process of Work
Order, Notification and
Timesheet management on
Mobile devices
© 2013 SAP AG. All rights reserved.
SAP Work
Manager App
Extensibility
SAP Work
Manager App
Deployment
Customization such as fields, description, title and logo changes
Deployment of Work
Manager App on
Work Manager
Server platform
21

Productive environment security, connectivity, etc.
SAP Work
Manager Server
Platform
Installation
Enable SAP Work
Manager mobile solution
Preparing SAP
System for
Mobile Work
Manager
Development
Environment
Deployment
Eclipse Platform Agentry
Editor Plug-in iOS, Android, Windows 32 and Windows Mobile and
Agentry Test Environment
SAP Work
Manager Client
Deployment for Mobile
Devices
Using SAP
Mobile Work
Manager
End-to-End process of Work
Order, Notification and
Timesheet management on
Mobile devices
© 2013 SAP AG. All rights reserved.
SAP Work
Manager App
Extensibility
SAP Work
Manager App
Deployment
Customization such as fields, description, title and logo changes
Deployment of Work
Manager App on
Work Manager
Server platform
22

Productive environment security, connectivity, etc.
SAP Work
Manager Server
Platform
Installation
Enable SAP Work
Manager mobile solution
Preparing SAP
System for
Mobile Work
Manager
Development
Environment
Deployment
Eclipse Platform Agentry
Editor Plug-in iOS, Android, Windows 32 and Windows Mobile and
Agentry Test Environment
SAP Work
Manager Client
Deployment for Mobile
Devices
Using SAP
Mobile Work
Manager
End-to-End process of Work
Order, Notification and
Timesheet management on
Mobile devices
© 2013 SAP AG. All rights reserved.
SAP Work SAP
Work Manager
App
Customization
SAP Work
Manager App
Deployment
Customization such as fields, description, title and logo changes
Deployment of Work
Manager App on
Work Manager
Server platform
23

Productive environment security, connectivity, etc.
SAP Work
Manager Server
Platform
Installation
Enable SAP Work
Manager mobile solution
Preparing SAP
System for
Mobile Work
Manager
Development
Environment
Deployment
Eclipse Platform Agentry
Editor Plug-in iOS, Android, Windows 32 and Windows Mobile and
Agentry Test Environment
SAP Work
Manager Client
Deployment for Mobile
Devices
Using SAP
Mobile Work
Manager
End-to-End process of Work
Order, Notification and
Timesheet management on
Mobile devices
© 2013 SAP AG. All rights reserved.
SAP Work
Manager App
Customization
SAP Work
Manager App
Deployment
Customization such as fields, description, title and logo changes
Deployment of Work
Manager App on
Work Manager
Server platform
24

Productive environment security, connectivity, etc.
SAP Work
Manager Server
Platform
Installation
Enable SAP Work
Manager mobile solution
Preparing SAP
System for
Mobile Work
Manager
Development
Environment
Deployment
Eclipse Platform Agentry
Editor Plug-in iOS, Android, Windows 32 and Windows Mobile and
Agentry Test Environment
SAP Work
Manager Client
Deployment for Mobile
Devices
Using SAP
Mobile Work
Manager
End-to-End process of Work
Order, Notification and
Timesheet management on
Mobile devices
© 2013 SAP AG. All rights reserved.
SAP Work
Manager App
Customization
SAP Work
Manager App
Deployment
Customization such as fields, description, title and logo changes
Deployment of Work
Manager App on
Work Manager
Server platform
25

Work orders and notifications

Push and monitoring
 Historical and pending

Location and equipment
 Short and long text

Operations and sub-operations
 Field generated work orders and notifications
 Tasks, activities, and items
 Status mapping and filters
Data capture
 Time and attendance
 Materials used
 Damage codes
 PM confirmations
Customer Benefits

Increasing productivity by eliminating paperwork and reducing foot traffic
 Improving decision-making by giving mobile workers easy data access at the point of performance

Gaining the maximum value from enterprise applications, such as SAP, with timely and accurate data collection
 Lowering operating costs by reducing overhead and getting more from existing resources
© 2013 SAP AG. All rights reserved.
26

SAP Work Manager rapid-deployment solution
Service Delivery

Deployment options summary
Landscape
Users
Device Types*
Extensibility
Effort
(FTE days)
Duration
(Weeks)
Deployment option 1
Extra Small
Evaluation Version for Syclo WM
1 Tier
≤ 10
Deployment option 2
Small
Production version for Syclo WM
2 Tier
≤ 10
Deployment option 3
Medium
Production version for Syclo WM
Deployment option 4
Large
Production version for Syclo WM
3 Tier
≤ 10
3 Tier
≤ 10
1
No
1
No
1
Yes
2
Yes
6 22 28 33
2 5 7 8
* For a list of supported devices, refer to SAP Note 1809343
© 2013 SAP AG. All rights reserved.
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Running on Syclo Agentry mobile platform
Service Overview
 Install
 Integrate
 Deploy
 Flexible
 GoLive
Install Agentry 6.0 with SAP Work Manager 5.3 application
Configuration of the application to integrate with SAP ERP Plant Maintenance
Deployment of productive application to landscape*
Configuration options for order/notification assignment, data filtering, push, UI customization*
Key user training, testing & support included*
Business Value Sales Triggers Deliverables
 Enabling core asset management processes on mobile devices to effectively install, maintain, inspect, and repair mission-critical assets:
 Work Order Management
 Notification Management
 Time Recording
 Fast and cost effective installation of SAP Work Manager application and its underlying mobile platform
 Customer has need for Enterprise
Asset Management on a mobile device
 Implementation of SAP ERP Plant
Maintenance module with mobile channel
 Struggling with a complicated setup and long implementation time for a production scale SAP Work
Manager
 Deployment of Agentry platform &
SAP Work Manager application in
3-tier landscape integrating with
SAP ERP Plant Maintenance*
 4 deployment options: Extra
Small, Small, Medium, Large
 Kick-off workshop, scope document, key user training, testing & go-live support*
Price, Duration Contacts , CRM # Customer References
 Duration: 2-8 weeks (6-33 MDs)
 Delivery: 3 resources; mixed on-site / remote
 Cost: determined by region
© 2013 SAP AG. All rights reserved.
 Contact: Uwe Sieger
 CRM #: 50115957
 Detailed information: SAP Services
Catalog

* depending on selected deployment option (f.k.a T-shirt size)
Pending approval
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1 Start 2 Deploy 3 Run
Expectations
 Project management
 Kick-off workshop participation
 Scoping workshop
 Preparing technical infrastructure
Results
 Mutually-approved options selected
 Working SAP system
 Implementation
 Testing
 Key User training
 Master data load
 User acceptance testing
 Switch to QA and production
 Successful rollout and adoption
 Configuration documentation
 End-user training
 Hand over of solution
 Onsite and remote support
 Superior support to ensure smooth functioning
Note: This slide represents a typical deployment. Exact details may differ according to solution.
© 2013 SAP AG. All rights reserved.
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1
Start
2
Deploy
3
Run
Configuration Guide Kickoff Workshop
Project Schedule
Scoping Questionnaire
Check Lists Support Portal
Note: This slide represents a typical deployment. Exact details may differ according to solution.
© 2013 SAP AG. All rights reserved.
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1 Start
 Prepare Project
 Kick off workshop
 Select Options
 Confirm Installation
2 Deploy
 Activate Solution
 Confirm Activation
 Implement Options
 Train Key Users

Set up Customer
Data
 Switch to QA
 User Acceptance
Testing

Switch to Production
SAP involvement Customer involvement
Note: This slide represents a typical deployment. Exact details may differ according to solution.
© 2013 SAP AG. All rights reserved.
3 Run
 End-user Training and Organization
Change Management

Hand over of solution
 Go-live and Support
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SAP
SAP Project Manager
 Central contact person for SAP, from project initiation to going live and support

Coordinates SAP tasks and assists project management with the customer ’s project manager.
SAP Consultants
 Responsible for implementation of the agreed upon scope for the rapid-deployment solution
© 2013 SAP AG. All rights reserved.
Customer
Leading Project Manager
 Central contact person from the customer, from project initiation to going live and support

Responsible for functional and commercial project management, coordinates customer tasks, controls overall project and updates to the project steering committee
Basis staff
 Especially responsible for the installation and administration of the SAP system landscapes
Functional department staff / key users
 Responsible for workshops, questions from SAP, enduser training, and possibly as a power user for simple configurations
Specialized Staff (Optional)

Responsible for further specialized areas such as customization and configuration
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Deliverables
Pre-requisites and installation checks
Scope confirmation workshop
Install Agentry SAP Framework
(Import / Transport ABAP Add-On)
Install Agentry Server, Agentry Editor, Agentry Test
Environment and perform post-installation steps
System configuration (including agreed optional components, e.g. Push enablement)
Unit testing
User acceptance testing
Knowledge transfer to IT support team and key user training
Documentation development
Cut-over activities (plan, execution)
Go-Live support
Extra Small Small Medium Large
SAP Cust.
SAP Cust.
SAP Cust.
SAP Cust.
✓ ✓ ✓ ✓
✓ ✓ ✓ ✓
✓ ✓ ✓ ✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
© 2013 SAP AG. All rights reserved.
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SAP Work Manager rapid-deployment solution
Technical Details


SAP ERP 6.0 EHP6 SP06 or higher version
 SAP SMART Mobile Suite Administration Component for SAP ERP - ABAP add-on component to SAP ERP, version 332_700
 SAP GUI 7.20 or higher version for Microsoft Windows for backend configuration
 SAP Solution Manager 7.0 EHP1 SP06 (or higher SP version) or SAP Solution
Manager 7.1 SP01 (or higher SP version)

SAP Solution Manager Content ST-RDS 100 SP04 or higher version
Important: Customer needs to have ERP Plant Maintenance processes (Work order, Notification and Timesheet) operational already in the landscape before starting implementation of the RDS.
© 2013 SAP AG. All rights reserved.
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Agentry Editor
IDE
Agentry Test
Environment
Agentry
Administration
ABAP
Plugin
SAP Business Suite Agentry Server
SMART
Client
Internet
Mobile
Devices
37 © 2013 SAP AG. All rights reserved.

• Executive Package
Presentation
• Package Overview
Presentation
• Pricing Guide
• Project accelerators for supporting the SAP Work
Manager RDS projects
• RDS Consulting Days as fixed price to go live with pre-defined scope or
• To use RDS scope as jump start for complex solutions
• Pre-requisites Checklist
• Scoping Questionnaire
• Scenario Overview
• BPDs
• Quick Guide
• Configuration Guides
• Test Plans
• Training materials
38 © 2013 SAP AG. All rights reserved.

Mainly SAP internal
Service Marketplace
 http://service.sap.com/solutionpackages
 Access: SAP internal & S-User (restricted access)
 All available packages listed
 Contacts per package
 Customer facing presentations
& Scope item recordings (demos)
 Sales Guide (internal)
 Step-by-Step Guide (zip-file = internal version with complete content )
 All further links to RDS on Partner Portal, Ecohub, Value
University, Software Download Center
© 2013 SAP AG. All rights reserved.
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Partner Portal
 https://service.sap.com/partnerportal/rds
 Access: SAP internal & S-User (restricted access)
 Partner information like „RDS Partner Framework “
Partner Ecohub
 http://ecohub.sap.com/store/rds
 Access: not restricted
 Available RDS packages from partners
© 2013 SAP AG. All rights reserved.
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SAP.com
 www.sap.com/rds
 Access: not restricted (e.g. for prospects, customers)
 Available packages are listed (little delayed after RTC)
 High-level information per package
© 2013 SAP AG. All rights reserved.
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