Implementation of
Biometrics in Hotel
Environments
Green Bit S.p.A.
1
Contents
Target Audiences
Application Areas
Problems & Challenges
About Biometrics
Benefits
Market Drivers
Application Examples
BioLink IDenium
BioTime
BioID
Biometric Scanners
Green Bit S.p.A.
Biometrics in Hotels
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What’s a Hotel?
From the security point of view, a hotel is:
A densely populated area
A low supervised environment
A potential temporary hideout or resting place
for terrorists and unscrupulous people
A place susceptible to security breaches
Consequently…
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Biometrics in Hotels
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Target Audiences
Reliable human identification is required to protect:
Employees
Leisure Customers/Visitors
Hotel Assets
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Biometrics in Hotels
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Identification of Employees
Time and Attendance
Background Checks
Customer
Credit/Refund
Managers
Waiters
Reservation/Front
Desk Clerks
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Identification of Customers
Hotel Check-In
VIP Registration
Returning Customers
Hotel Room Entry
Payment
Restaurants/Canteens
Child Care/Daycare
Management
Slot Machines/Kiosks
Poolside
Sports/Outdoor Activities
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RELIABLE HUMAN
IDENTIFICATION
Applications Areas
SECURE
HOTEL
Access control for
hotel staff and
Secured leisure customers
payment
procedures
Time and
attendance for
hotel clerks
Protection of
customers’
sensitive data
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Fraud from Employees
Customer’s
Unrequested
Refund
Frequent-Flier
Points
The credit often
goes to an
employee’s own
credit card
A hotel clerk assigns
his own frequest-flier
number to the guest
and is credited for the
guest stay.
Reason: Customers’ personal information is frequently
exposed to many employees!
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Access Control Hazards
Creation of duplicate
cards or metallic keys
Neglected or forged
signature verification
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Challenges
Increased public security awareness in the
aftermath of 09/11
Cardless and cashless payment
Secure hotel check-in
Keyless entry for hotel rooms
Employee pilferage prevention
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Biometrics in Hotels
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What’s Biometrics?
Biometrics measures uniqueness of humans by:
fingerprints
iris
faces
hand prints
Being tightly bound to a human, biometric credentials are much
more reliable than passwords, PIN-codes, card keys, IDs or
signatures.
Biometric features cannot be altered, stolen, lost or counterfeited.
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Biometrics in Hotels
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Biometrics Preferables
Reliable
Mature
Hotels prefer:
Cost-Effective
Easy to Integrate
Non-Invasive
fingerprints hand prints
Widely Used
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Fingerprint
Extraction/Processing/Storing
Extraction
of unique
features
(minutiae)
from
fingerprint
arches,
loops,
markings,
and ridges
Digitization
of minutiae
into a
mathematic
model being
a series of
numbers –
digital
template
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Biometrics in Hotels
Store of the
digital
fingerprint
template in a
secure
database
containing
biometric
records
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Privacy Concerns
No actual fingerprint images are stored!
Ditigal templates cannot be used to recreate identifiable images
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Biometrics in Hotels
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Benefits for Customers
Peace of
mind
Elimination of PINs,
cash, checks and
plastic credit cards
Speed and
accuracy
Protection
from credit
card fraud
Personalized
and improved
service
Convenience
and ease of
use
Elimination of
missing keys
or going down
reception for
replacements
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Biometrics in Hotels
No more
fraud from
employees
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Benefits for
Hotel Administration
Reduced fraud and identity theft
Enhanced staff control
Labor cost saving
Elimination of “buddy punching”
Streamlined payroll processes
Secured confidential information
Accountability/non-repudiation
Customer loyalty and guest satisfaction
No replacement costs
No shared passwords/PINs/badges
Reduced paperwork
Elimination of duplicate key issuance
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Bit S.p.A.
Guest and employee comfort
safety
Biometrics in Hotels
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Market Drivers
Wide
acceptance
after 09/11
Better price,
Proven
performance
deployments
metrics
Shift from
Improved
technology to
accuracy and
reliability Government integration
programs,
legislation
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Biometric T&A Tracking
No employee
can punch in
for another
Reduced
payroll costs
Eliminated
time fraud
No unauthorized
early in-punches
and late outpunches
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Biometrics in
Restaurants
Cashless paying for the meal
Finding out
customers’
preferences
BIOMETRIC
IDENTIFICATION
Sending coupons for
most ordered items
Better and faster service
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Customer Loyalty
Thru Biometrics
Biometric
check-in for
the flight
Biometric
check-in in a
hotel
communicated
to the hotel for
a nonstop flow
from airport to
guestroom
guests can
benefit from late
housekeeping or
expanded
turndown service
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Berkeley Quick Service
Restaurant
Pilot biometric e-payment system
based on fingerprints
Purpose: better tracking customer
loyalty and payment
The new loyalty program entices
customers to register their
fingerprint images.
As a reward customers are given
points for food purchases.
The restaurant administration says,
“ This is more than just a payment
system, it is a complete loyalty
program.”
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Biometrics in Hotels
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Hotel Palafitte
Fingerprinting guests at the Hotel
Palafitte, Switzerland
Digital fingerprint templates are saved
to the hotel's database.
Templates are downloaded to a
biometric reader at the guest's door.
When the guest touches the reader, the
new biometric template is compared
with the recorded ones, and an ID
number is generated.
The ID number is relayed to the door
controller to release the lock.
It is expected to use the system in hotel
chains to avoid checking in at the hotel,
and go directly to your room.
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Biometrics in Hotels
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Venetian Macao
Resort Hotel
Face recognition system installed at
the employee entrance to
authenticate workers entering
through individual turnstiles.
Identification is performed by
comparing the facial structure of the
employee against his/her template
on file.
Entry to the
back office is
impossible
without passing
through the
main entrance.
The system
eliminates the
need for
timecards.
In addition, at 50 particularly sensitive access points throughout the resort,
the Venetian Macao has installed fingerprint readers to authenticate
employee identities.
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Biometrics in Hotels
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La Jolla Beach & Tennis Club
The La Jolla Beach & Tennis
Club in California uses hand
geometry units instead of
employee timecards.
Previously, employees were
losing timecards and the 98room resort was losing money
from “buddy punching”.
Initially, many employees
objected to the handprint scans,
but once the technical aspects
of the system were explained,
there were very few that were
skeptical after that.
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Nine Zero Hotel
The Nine Zero Hotel in Boston offers
two suites (plus an employee
entrance) equipped with iris
identification technology.
Guests access their suites by letting
an infrared beam scan their eyes.
The template is saved for future
visits.
The hotel administration says,"The
system is incredibly smooth,
accurate, and reliable.”
The iris scan suites have proven so
popular that Nine Zero is planning to
install four more units in 2009.
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Andy’s Pizza
BioLink’s Deployment
Reliable
confirmation of
financial
transactions
15-18,000
Biometric scans/day; total 4
Delivery of identification Mio scans/year
of personnel
Necessity to automate all
cash transactions on a single
payment terminal available to
all restaurant staff
BioLink’s
biometric SDK
and biometric
scanners
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Biometrics in Hotels
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BioLink IDenium Purpose
IDenium is a corporate information security system:
Safeguarding sensitive information against
unauthorized access
Replacing a cumbersome & vulnerable
password-related system with convenient &
reliable biometric identification tools
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BioLink IDenium Functions
User Access Control
Centralized User Management
A fingerprint is a single credential
to access network resources,
applications, e-mail & Internet
Securing Standby and
screensaver modes
One-time registration of users &
their credentials
Interaction with the domain
controller
Granting network access to
users from any network PC
Supporting Windows & Novell
user accounts
Logging Access Events
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BioLink IDenium Editions
Active Directory Edition
Enterprise Edition
for heterogeneous networks
Personal Edition
for a stand-alone computer
IDenium for CITRIX
for CITRIX and other remote access platforms
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BioLink IDenium Architecture
Workstations
Windows Domain
Controller
Applications &
Web-applications
User Identification in Applications
Identification of Windows Users
User Account of a Specific Application
Windows User Account
CITRIX User Account
Novell User Account
Identification of CITRIX Users
Identification of Novell Users
Workstations
Workstations and/or
Clients
CITRIX Server
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Biometrics in Hotels
Novell Server
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BioLink IDenium
for Active Directory
Workstation
1
Identification Server
3
2
1
Digital Fingerprint Template
2
Data Required for User Authentication
3
Windows Domain
Controller
4
Data Required for User Authentication
4
Synchronization
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Biometrics in Hotels
Microsoft Windows AD
Database
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Integration
with Active Directory
BioLink IDenium is fully
integrated with Active Directory
(AD):
Centralized storage,
protection & transmission of
user identification data via
AD tools
Centralized management of
user rights & privileges
The BioLink tabs of a
standard Microsoft
Management Console in
Active Directory Users
and Computers (ADUC)
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The BioLink - Enroll Tab
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BioLink IDenium Components
Client Software
IDenium Windows
Logon – identifying users
logging on to the OS
BioLink Password Vault
– replacing passwords
with biometrics in
applications and Internet
web-sites
Administrator Tools
BioLink Admin Pack – centralized
registration of new users
BioLink Synchronization Agent –
synchronizes AD data & biometric
data stored on a biometric server
BioLink Password Changer –
generating new random passwords
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BioLink IDenium
Benefits
Enhanced
information
security
Scalability
Costeffectiveness
Faulttolerance
Ease of
use
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Identification Servers
BioLink Authenteon
Software-and-hardware server
Hot swappable
Unlimited number of users
BioLink Authenteon Software Appliance (ASA)
Software server for Microsoft Windows
Number of users – up to 1 000
Free test version can be downloaded from
www.biolinksolutions.com
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BioTime - Overview
Multi-modal time and
attendance
management solution
(fingerprints, proximity
cards and PIN codes)
Registration of
check-in and
check-out events of
employees
Support for multibiometrics: fingerprint, 3D face geometry, vein
identification
BIOTIME
Report
generation
Monitoring of
employees’ activities
Integration with
access control
functionality
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BioTime Modules
Administrator module
(adding new users,
creating and viewing
schedules, policies and
reports)
Checkpoints (recording
arrival and departure
events, including remote
offices)
Access control
administrator (creating and
implementing access
control policies and
generating reports)
Safeguard (monitoring
entrance into buildings with
restricted access)
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BioTime Functions
Recording employees’ check-in and check-out events
Monitoring work time for an employee, division or company
Generating reports for work time use based on a hierarchical
company structure
Notifying the top management, security and HR departments and
secretaries on the employee’s presence/absence in office
Controlling access to areas and buildings by fingerprints, proximity
cards and PIN-codes
Restricting access rights to sensitive areas
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Check-In/Check-Out
Events Registration
A registration procedure is performed
by producing the appropriate
identification parameter to:
Fingerprint scanner
Card reader
Access control terminal
Identification results appear on the
screen.
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Time Schedules
& Accounting Policies
BioTime comes with preconfigured time and access
schedules, accounting policies and the list of the most
popular positions.
Time and access schedules are as follows:
Fixed
Access
Shifted
Calendar
Non-fixed
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BioTime Manager
BioTime Manager –
administrator workstation in
charge of:
Registering employees and
their personal data
Creating schedules and
accounting policies
Generating reports
Inserting data on vacation
leaves, business trips, sick
leaves, etc.
Editing an employee in BioTime Manager
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BioFortress Manager
BioFortress Manager –
administrator workstation:
creating a list of areas
and facilities requiring
access control, defining
access rights of
employees, building
security contours and
generating reports
Adding a checkpoint in BioFortress Manager
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WatchTower
Watch Tower – security
guard’s workstation: online information on arrival
and departure events,
including detailed
employee data (full name,
photo) and information
related to several
checkpoints
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Enterprise & Standard
To tailor BioTime to enterprise needs, it is available in two editions: Standard (for small and
medium businesses) and Enterprise (for middle and large businesses). Below is the list of
differences between two editions.
Function
BioTime
Standard
200
Not available
BioTime
Enterprise
Unlimited
Available
Access restriction to reports according to management level
(head of subdivision is not entitled to access reports of the
entire division)
Not available
Available
Flexible setting of managers’ roles and powers
Not available
Available
Additional check-in/check-out point for remote office
Not available
Available
BioTime Clock AM: additional check-in/check-out office with
autonomous mode support
Not available
Available
Number of users
Report generation according to organizational hierarchy
(subdivision management inside of divisions)
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BioTime Benefits
Reliable and secure identification of employees by fingerprints, contactless cards and
PIN codes when accessing the protected areas, offices and facilities
Intuitive enrollment and administration capabilities
Fingerprint scanner and controller embedded into Ethernet terminal
Compatible with card readers
Fault-tolerance (local, network and combined modes)
Scalability and centralized management
Multiple access control devices available
Time management and access control functions are combined
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BioID Purpose
Universal and highly flexible
biometric visitor registration system
BioID fits
any
application
where
reliable and
strong user
identification
is required.
BioID
Simple, scalable
and easy-tointegrate solution to
create posts,
stations,
checkpoints, where
human
registration/identific
ation is required.
It can be a checkpoint at the entrance to
a secured area or at a reception desk
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S.p.A. in and out.
where hotel guests
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BioID Scope
Deployment of visitors’ registration points
both in public places and private sites
Simplified in/out visitors’ control (can be
combined with visual and/or additional
control/surveillance tools)
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BioID Functions
Enrolling user data: full name (if required), digital photo
(any cameras can be used), biometric identifiers, contact
information, any other additional information.
Registering in/out events based on biometric identification
results. The following information can be displayed: user
photo, full name, other data enrolled. The registration
results are automatically included into reports.
Analyzing reports and/or transferring data into other
subsystems (for example, notifying the doctor on the
patient’s arrival, etc.)
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BioID Scenarios
Such tools are
included into the
BioID distribution
kit to enroll users,
generate reports
and display the
required
information
Incorporation of
biometric
identification
functions into other
information and
management
systems
Custom
development
Custom development of new biometricallyenhanced applications based on BioID
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BioID Components
BioID Manager enrolls user data, generates
reports and manages the system functionality.
BioID CheckPoint registers in/out events, displays
information on the registered event on the screen.
BioID Configurator manages the data display and
location.
BioLink Server Manager configures the database
connection setup options and performs database
backup and restoration.
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BioID Benefits
Multi-functional
Diverse identification tasks in
various application areas
Flexible
Client-server modular architecture.
Ready-to-use tools and kits to
develop custom plug-ins
Fool-proof
Identification by distinct biometric
identifiers that cannot be lost or
forged
Easy to use
Intuitive interface, low personnel
requirements, support for diverse
biometric devices
Fault-tolerant and highly
scalable
Unlimited number of users, advanced
management tools, database backup
and clusterization options
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Biometric Devices
BioLink U-Match 3.5
BioLink U-Match BI Ethernet
BioLink U-Match 5.0
BioLink FingerPass IC
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BioLink U-Match 3.5
Standalone Optical Fingerprint
USB-Scanner for Office Use
Scanning Window Size
25.5 x 18 mm
Resolution
508 dpi
Scanning Speed
15 fingerprints per second
False Acceptance Rate (FAR)
10-9 (1 out of 1 000 000 000)
Dimensions (H x L x W)
26 x 63 x 45 mm
Weight
120 g
Interface
USB 2.0/1.1, Plug&Play, 2 000 mm cable
Operating Temperatures
14° to 131° F (-10° to +55° С)
Operating Humidity (non-condensing)
30% to 90%
Power Requirements (via USB)
350 mW (scanning mode), 100 mW (standby
mode), 40 mW (sleepy mode)
Design
Desktop device
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BioLink U-Match 5.0
Fingerprint Scanner with a Card Reader for Office Use
Scanning Window Size
25.5 x 18 mm
Resolution
508 dpi
Scanning Speed
15 fingerprints per second
Supported Smart Card Standards
ISO 7816, EMV 2000
Smart Card Power Supply
5V, 3V and 1.8V
Transmission Speed
To 119 kbps
Power Supply for Card Operation
300 mW
Interface
USB 2.0/1.1, plug&play
Dimensions (H x L x W)
50 x 73 x 35 mm
Power Requirements (via USB)
350 mW (scanning mode), 100 mW (Standby
mode), 40 mW (sleepy mode)
Design
Desktop device
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BioLink FingerPass IC
Biometric T&A / Access Control Terminal
Supported Identifiers
Fingerprint, contactless proximity-cards, PIN-code
Supported Cards
MiFare (1 Kb and 4 Kb, embedded reader), EM-Marine (optional)
Sensing Range
Up to 30 mm
Number of Fingerprints in Memory
1 000
Number of Log Records in Log File
8 000
Communication Interface
Ethernet 10 Mbit/sec
Additional Interfaces
Wiegand 26bit, RS-232
Supported End Devices
Any electromechanic and electromagnetic door-locks, turnstiles, gateways,
etc.
Inputs
Door open switch and door strike
Door Control
NO/NC relay with maximum switched current 5A
Power Requirements (DC)
12-16 V
Power Consumption in Standby Mode
150 mA
Maximum Power Consumption
500 mA
Use Options
As an autonomous device or in combination with BioTime, a biometric T&A
and access control system
Operation Modes
Network, autonomous, combined
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BioLink U-Match Ethernet
Embedded Optical Fingerprint Ethernet-Scanner
Scanning Window Size
25.5 x 18 mm
Resolution
508 dpi
Scanning Speed
15 fingerprints per second
False Acceptance Rate (FAR)
10-9 (1 out of 1 000 000 000)
Dimensions (H x L x W)
46 x 106 x 79 mm
Weight
120 g
Interface
Ethernet 10 MBit
Operating Temperatures
14° to 131° F (-10° to +55° С)
Operating Humidity (non-condensing)
30% to 90%
Power Supply
750 mW
Design
Embedded device
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WWW.BIOLINKSOLUTIONS.COM
Implementation of
Biometrics in Hotel
Environments
sales@biolinksolutions@com info@biolinksolutions@com
Thank You!
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