MANAGING
PROJECTS &
PREVENTING
SCOPE CREEP
The Shift – Challenge to Change
October 22, 2010
Introductions
Kathy Crenshaw, Director of Enterprise Learning, Apollo Group, Inc.
– 20 years instructional design and project management
Sherry Michaels, President, Michaels & Associates Docntrain, Ltd.
– 30 years instructional design, project management
Jennifer Witter, President, Witter Consulting
– 17 years leading and managing organizational change, PMP
Agenda

Why It Matters

Planning

Fulfillment

Implementation Considerations
Costs




Real money, budgetary and to the company
Customer Satisfaction
Credibility
Future projects
Planning





Evaluate
Scope
Schedule
Communicate
Deliver
Fulfillment





Measure and manage to your plan
Productivity
Quality Assurance (QA)
Communicate
Formalized approval, version control, and
maintenance processes
Fulfillment

Manage Scope
 Change
of Scope (COS) triggers
 Change
in key players
 Additional Content beyond initial contract
 Dangerous
Duo for COS
 Software
training
 New or undefined processes
 Tips
for Managing COS
Implementation Considerations




Testing
System integration
Rollout approach
Look back and learn…
then go forward!
Thank you
Kathy Crenshaw
Email: Kathy.Crenshaw@apollogrp.edu
Sherry Michaels
Email: sherry.michaels@michaelsandassoc.com
Jennifer Witter
Email: jwitter@witterconsulting.com