Greg
Santo
8430 University Executive Park Drive, Suite 614
Charlotte, NC 28262
704-399-7945 Extension 311
Established 1991
 Three offices in Buffalo & Syracuse, NY and
Charlotte, NC
 Safety, engineering, risk management and
industrial hygiene capabilities
 Open enrollment classes
 NCCER Accredited Training Center
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Master Trainers at every office
OSHA Authorized Trainers
General Industry
 Construction
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ISNET World Members
How do they evaluate
NCDOL employees?

"The most important things cannot be measured.“
- W. Edwards Deming

"In God we trust; all others must bring data.“
- W. Edwards Deming

“Figures don’t lie, but liars figure”
– Mark Twain

“A single death is a tragedy but a million deaths is a
statistic”
– Josef Stalin
Management
Commitment
Employee Involvement
Training and Education
Compliance
Safety Culture
Incident Investigation
Hazard Prevention
Safety Management Process
Although we need to track trailing
indicators like this, it is important not to
emphasize this metric. Research shows that
is could motivate not reporting injuries and
illnesses.
 Number
of safety presentations to upper
management
 Percentage of company goals/objectives
that incorporate safety
 Percentage of purchasing contracts that
include safety requirements
 Provision of a communications training
program
 Provision of a company newsletter
 Provision
of bulletins, toolbox talks, or
similar regarding lessons learned
 Provision for making safety
communications available in native
languages
 Provision of an anonymous reporting
system
 Provision of communications of safe work
practices
 Provision of two-way communication
 Provision of new hire training
EHS policy and goals are communicated with all
employees
 Number / tracking of contractor related
incidents
 Presence of clear documented accountabilities
for safety
 Presence of a means for employee involvement
in safety improvement
 Presence of a means for employee influence in
safety improvement
 Presence of an off-the-job safety training
program
 Presence of/participation in a wellness program

Establishment of a safety committee that
includes a vertical slice of the organization
 Presence of an off-the-job safety training
program
 Presence of an employee suggestion/feedback
program
 Presence of an employee feedback system
concerning near misses and hazard
identifications
 Presence of a feedback system to employee on
safety audits, issues and concerns
 Periodic employee opinion/attitude surveys
 Exit interviews contain open-ended safety
questions

 Number
of behavior-based observations
 Number of observation cards
 Number of safety suggestions
 Number of safety committee projects
 Number of successful safety committee
projects
 Wellness program participation
 Presence of a means for employee influence
in safety improvement
 Participation in an off-the-job safety training
program
In other words, determine the level of
knowledge before the training takes
place; Assure that testing is done after
training is completed.
 Number
of training sessions completed
 Percentage of training completed on-time
 Number of accidents related to lack of
training
 Number of OSHA citations related to
training deficiencies
 All training classes validated with
baseline testing determining knowledge
before and after training – for all classes
 Constant improvement on test questions
 Incidence
rate
 Number of OSHA citations
 Audit finding of non-compliance
 Percentage of required compliance
training given on-time
 Documented regular and frequent
inspections
 Task hazard or job safety analysis
frequency
 Number
of safety suggestions
 Rate of implementation of safety
suggestions
 Average time to act on safety suggestions
 Funds allocated for safety suggestions
 Number of behavior-based observations
 A policy and/or procedures for reporting
unsafe conditions
 Update period policy for safety procedure
checklists
 Policy
to complete pre-operational checks
 Percentage of training in first
aid/CPR/AED
 Percentage of wellness program
participation
 Number of PPE reminders
 Number of near-hits reported
 A policy in place mandating safety
procedures, instructions, or rules for all
jobs
 Up-to-date industrial hygiene program
 Promotion
of Safety Presence with a
dedicated safety budget
 Safety budget is not reduced due to
operational budget cutbacks
 Provision of PPE measurement for
employee usage
 Presence of a training program for
emergencies
 Measurement of resolution of safety
concerns
 Average
time to investigate
accidents, incidents and near misses
 Average time from incident
investigation to corrective measures
 Establishment of a fair system for
incident investigation
 Presence of an interviewer training
program
 Standardized approach to incident
investigation
Presence
of maintenance budget
Maintenance budget is not
reduced due to operational
budget
Percentage of supervisors with
incident investigation training
Presence of near hit program
without repercussions
Incidence
rate
Workers compensation claims
Number of inspections performed
Hazard severity reduction
Provision of a training program for
hazard/risk assessment
Development of task/job safety
analysis
Safety
Management Process
 100 point system
 Combination of 4 Primary Safety
Metrics
 Individual Participation
 Group Participation
 Compliance Training
 Case Incident Rates
 Why
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does it work?
Proactive involvement in Safety drives results!
ACCOUNTABILITY!! Creates Individual, Team
and Leadership Accountability for Safety
There is always FOCUS even when there is NOT
an injury
Peer Pressure
Emphasis is on behaviors
Practical tool that people understand their
impact
 How
does it work?
 Simple
Computer Database that tracks
four categories and combines them for
an overall SMP Score.
 Constant feedback to areas from up to
date reports accessible by all levels of
the organization
 All data is tracked at individual, team,
department and plant level

Who does it?
Each employee must participate at defined
levels for “credit”
 Teams (Areas, Departments) must
proactively participate in Safety for Team
Safety Score
 Compliance Training must be completed by
all team members
 Reports are generated daily for review by
all levels of the organization.
 Individuals and Teams manage their safety
not EHS
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
Key Points
Each individual must participate in defined
number of activities per month
 Drives safety into organization at all levels
 Gives everyone something to talk about and
something to review specific to their
involvement in safety
 Keeps focus on compliance training
 Gives tool to communicate back on what
has been accomplished around safety –
Corrective Actions, completed work orders,
etc.

 Carefully
research what you measure
 Once you have decided what to measure,
stick with it
 Collect enough data from procedures to be
statistically reliable
 Collect enough data over time to be
statistically reliable.
 Use a standardized collection method
 "Not everything that counts can be counted,
and not everything that can be counted
counts.“ – Albert Einstein