Your Ideal Partner For Business/Knowledge Process Outsourcing
FAB INFOSOLUTIONS LLC.
U.S. Office: 479 Apple Blossom Way, Macon, GA 31217 Ph. 1-205-660-7860
India Office: 203-204 Animesh, Opp. Union Bank, Above Ford Cargo, Navrangpura, Ahmedabad, Gujarat, India 380009
Ph. +91-990-996-0009
Email :- support@fabinfoslutions.com
Your Ideal Partner For Business/Knowledge Process Outsourcing
CORPORATE OVERVIEW
•4+ Years in Business, State-of-the-art Infrastructure, Worldwide Clients
•100% Client Retention History
•Highly skilled talent pool with best practices
•ISO 9001:2000 based Process Methodologies
•7x24 Operations with Worldwide Support Centers
•Strong commitment to its customers and employees
•Robust, scalable and secured technology infrastructure
•Transnational Operations: Macon (USA); Ahmedabad (INDIA)
BUSINESS TRANFORMATION OUTSOURCING
SERVICES AND SOLUTIONS
Your Ideal Partner For Business/Knowledge Process Outsourcing
Years of Experience in Performing Complex Knowledge –Based Processes for Worldwide Clients
Service Offerings
Customer Care Services
Back Office Services
Mortgage & Title Settlement
Services
Process Centers
Program & Process
Management
Quality Management
Client Management
Knowledge Repository
Service Delivery
Voice Based
Non- Voice
Inbound
Outbound
Document Processing
Engagement Models
Delivery
Onsite
Business Model
Offshore
FTE Based
Transaction Based
Shared Risk/Reward
BUSINESS TRANFORMATION OUTSOURCING
Joint Ventures
CUSTOMER CARE SERVICES
Your Ideal Partner For Business/Knowledge Process Outsourcing
End-to-end Customer Care Solutions for a Wide variety of Industries and Geographies
• Inbound Customer Care
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Customer support
Billing query resolution
Order management
Account maintenance
Order booking
Customer Grievances
Resolution
– Customer inquiry
Industries Served
• Telecommunications
• Banking, Finance, Securities and
Insurance (BFSI)
• Outbound Customer Care
– Sales - Telemarketing
– Verification Services
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
Mortgage & Title Settlement Services
Loan Processing for Medium to Large Mortgage Companies, Brokers and Lenders
Title Settlement Services
•Title Insurance binder and Endorsements
•Titles Searches
•Confirm property taxes
•Mortgage Pay-offs
•Final HUD or Settlement Statement
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
FAB Infosolution’s Talent Strategy and Practice
Hire the Best, Invest in Training and Retain the Top Talent Pool
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Objectives
– Be the “employer of choice” for passionate and talented professionals,
by providing a learning and fun-filled environment and intellectually
enriching experience
– Create systems, policies and processes that drive a ethical,
transparent, fun-filled and vibrant work culture
– Promote employee well being and facilitate individual development
Key Practices
– Equal opportunity employer
• Respect for Diversity
• Multi-cultural workforce
• Sensitization through cultural and business conduct orientation
program
– Open and Transparent Policy Guidelines
– Significant investment on employee well-being and development
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
Commitment to Quality & Data Security
Best Practices through inbuilt Quality Processes and security of Intellectual Property
Quality
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Total Quality & Compliance Department
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Quality Assurance of Processes, Systems
and Human Assets
Statutory and Regulatory Compliances
Best Practices Used in regard to
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Data Security
People
Processes
Technology
Global Standards
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ISO 9001:2000 Process Standard
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Employee Background Check
Authenticated Access
Security for Online Data Access
Security Surveillance
Access Rights Management
Security Violation Activity Report
Multi-level Firewall Architecture
Backup and Disaster Recovery
Business Continuity Plan with Multiple Locations
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
FAB Infosolution's Process Migration Framework
Do the Right Thing First and then Do It Right
Opportunity
Identification
Solution
Identification
Transition
Service
Delivery
• Opportunity Identification: Presents the Client with high-level outsourcing and savings
potential. FAB Infosolutions identifies outsource-able process that can be examined
further.
• Solution Identification: Based on Client go-ahead, FAB Infosolutions explores the
identified areas in greater detail. FAB Infosolutions presents to Client price, savings, ROI
and high level design for the adapted processes, ready to be transitioned to FAB
Infosolutions.
• Transition: Thorough understanding of Client processes, designing technology for the
adapted process, baselining and identifying Client Critical to Quality Areas (CTQ’s),
process(es) are moved to FAB Infosolutions seamlessly.
• Service Delivery: Day to Day operations of the process at FAB Infosolutions. Process is
monitored on the basis of Client defined CTQ’s.
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
Proven and Systematic Business Transition and Migration Approach
Assessment
Planning & Design
• Requirement
Sessions
• Identify Core
Functions
 What processes are candidates for
•
Data
outsourcing?
Requirements
• Prototyping
/
 Which if those are easily
outsourceable (interdependence, Navigation Flow
technology/infrastructure,
• Define
cost/benefit)\?
Workflow
• Project
 How ready is the organization for
Schedule
outsourcing?
2-4 Wks
 What are the low hanging fruits for
easy proof of concept?
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Prioritized and phased list of
processes
Estimated savings per annum
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Pilot
• Architecture
• Validation
• Development
6 Wks
12 Wks
• Deta55-iled
Testing
• Unit Testing
Design
• Regression
•
Code
Activities
• Coding
Testing
Walkthrough
Ideal geographic location
 Establish physical
infrastructure
Guideline
•
Testing
Business model—per transaction, • Test Bed
 Recruit and trainLoad
operators
• Environment
/ based, or a Preparation
• Failover
/
per
hour, performance
 Establish robust
communications
Configuration
combination
infrastructure Recovery
Skill-set
required
 Process re-engineering
• Communication
Testing
Resources
 Identify various
Plan required for complete
• matrixes
Integration
transition
(People,
 Define structuresTesting
• Prepare
TestProcess &
Technology)
 Identify training needs
Plan
• User
Expected Scale/Growth,
 Define & create control &
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Release
Process
Acceptance
ROI/Outcome/Timeline
monitoring mechanism.
BCP/DR planning
Identify risks and mitigation plan
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• Phased System
Rollout 16 Wks
• End User
 Training
Go Live! &
Documentation
 Track deliverables/quality
&
• Identify
Monitor process
efficiency
 Monitor
Process & Resource Optimization
 Performance
Seamless and continuous
communication
Metrics
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Quality analysis & improvement
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Completely functioning remote
services operation
Process optimization
Project management and
communication team
Monthly reports and
improvements
SLA setting/ re-engineering
End Product
Robust business plan
Change management and
communications plan for affected
employees
Development & designing of
business tools
Roll Out (Live)
Functioning remote services
operation for initial scale
Better trained staff
Establish benchmarks
Risk management plan
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Migration & Transitioning Team
Methodologies & Framework, Knowledge Repositories
Quality Framework – People, Process & Technology
Information Security Policies, Risk Management & Business Continuity Framework
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
Infinite Scalability, Focus on Your Core Business, Reduce Costs Significantly, Maintain Quality
Scale Benefits
Cost Benefits
Convenience Benefits
• Volume - Process more
calls/transactions with same or less
back-office resources
• Direct Cost Savings - Reduce up
to 50% of processing costs
• Reduce daily hassles of handling
calls/transaction processing while
maintaining focus on your core
business
• Scalable Infrastructure - Realize
substantial growth without large
investment in processing
operations or infrastructure
• Reduce/Eliminate Fixed Costs Flexible options to grow FAB
Infosolutions processes as your
business grows; no (minimal)
fixed support / training staff
• On-demand status review &
reporting
• Proactive notification system
• Economies of Scale - Leverage the
organization & discipline of a large
processing factory handling 100’s
of complex processes
• Eliminate Trial and Error Existence of tried & tested
processes & methodologies driven
by ISO standards.
• Time to Market - Short Turnaround-time for scale-ups
• High ROI - Better value for
money as processes are optimized,
quality is increased, and fixed
recurring costs are reduced
• Built-in Quality Assurance
program for calls / transaction
processing
• Availability of large, global pool
of trained and knowledgeable staff
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
End-to-End Mortgage Loan Processing
 Data Entry: Basic Loan Details, Track General & Agent List,
Third Party Information, Step by Step Loan Progress
 Pre-Qualification: Manual Pre-Qualification & Online
Automated Pre -Qualification
 File Validation: Data Accuracy, Completeness of Information,
Availability of Appropriate RESPA & State Specific
Disclosures, Supporting Documentation Identification
 Financial Examination: Income & Assets Assessment, DTI &
LTV Validation & Adherence to Guidelines
 e-Underwriting: DU / DO / LP and Other Lender Specific AUS
 Third Party Orders: VOE, VOD, VOR, VOM & VOL, Appraisal,
Title , Insurance, Pay-Offs, Condo Questionnaire & Other File
Specific Documents
 Loan Submission: Online Submission, Fax/e-Mail & FedEx
 Clearing Conditions: Loan Approval Analysis, Conditions
Validations and STIPS Co-ordinations
 Closing & Funding: Schedule Closing, Drawing Docs, HUD1
Validation, Coordinating Closing & Order Funding
 Compliance & Post Closing: Compliance Package
Preparation, Trailing Docs & Lost Document Recovery.
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
Highest Quality Standards, Faster Turn-Around & On-Time Delivery
 State Specific Statutory and Regulatory Compliance
 Adherence to Service Level Agreement with Clients
 Work Flow Accuracy
 Adherence to Turn Around Time
 Identification of Training/Re-Training Needs
 Defining and Maintaining Process to Process Quality Threshold
 Process Reengineering and Optimization
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
Title & Settlement Processing Services – Quality Commitment
Highest quality standards, faster turn around and on-time delivery
 State-wide Compliance Check and Adherence to all RESPA Guidelines
 3-Quality Filters to Ensure ERROR – FREE PROCESSING
 First check while processing
 Second review before submission of the order by Quality Analyst
 Final check by Account Manager (Random in case of excess
transactions)
 Service-level Per Client Requirements
 Highest Accuracy
 System driven process methodologies
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
Engagement Models for Title Processing
Engagement Models
Delivery
Onsite
Flexible Business Models
Offshore
FTE/ Month
Fixed+ Transaction
Per Transaction
Flexible Models Aligned to Client Need/Size
Benefits of Models
• Scalable and Flexible Models
• Multi-location Delivery
• Integrated Business Continuity Plan
• Convenience for Title Companies, Attorneys and Underwriters
BUSINESS TRANFORMATION OUTSOURCING
Joint Ventures
Your Ideal Partner For Business/Knowledge Process Outsourcing
Benefits for Title Companies, Attorneys & Underwriters
Expand your Business, Lower your Costs & Decrease your turn-around-time
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Convert your risk inherent decision making to 'rules based' decision
support
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Processing stage transparency
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Improved accuracy through built-in quality control and rating
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Pro-active issue notification
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Modularized or selective procedure of End to End Title & Settlement
processing for all sort of Title Companies & Attorneys
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Comprehensive management reports and milestone tracking
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
Contact us for an Evaluation of Your Outsourcing Potential
U.S. Office:
479 Apple Blossom Way, Macon,
GA 31217
Ph. 1-205-660-7860
India Office:
203-204 Animesh, Opp. Union Bank,
Above Ford Cargo, Navrangpura,
Ahmedabad, Gujarat, India 380009
Ph. +91-990-996-0009
BUSINESS TRANFORMATION OUTSOURCING
Your Ideal Partner For Business/Knowledge Process Outsourcing
THANK YOU
BUSINESS TRANFORMATION OUTSOURCING