Tim Gregory & Fred Weber Directors of Travel Industry Sales, Carey Carey Credo “Dedicated to providing World-Class chauffeured ground transportation service” The customer is the driving force behind everything we do. Our steadfast commitment and dedication to them is our competitive strength. Carey is a global company focused on providing world-class service with unsurpassed professionalism. Our mission is to deliver impeccable service that consistently exceeds the expectations of our customers at every point of contact. “On time every time” is not just the way we conduct our business on the road, but in the office as well. Every day brings new opportunities and challenges to distinguish ourselves as responsive, savvy professionals who always get the job done right. Carey Network Advantage • Only Branded Franchise Network in the Industry • Service in More than 550 Cities & 65 Countries • Unsurpassed Standard of Customer Care • Unparalleled Level of Service • Unrivaled Worldwide Reach The Carey Worldwide Network Carey Chauffeurs • Professional Independent Operators • Carey Chauffeur Certification Program • Thorough Background Investigations • Regular Performance Evaluations • Continued Certification & Safety Training • Exclusive Carey Chauffeur Safety Incentive Program Carey Equipment • Finest Late Model Vehicles • Superior Vehicle Condition Standards • Frequent Mechanical & Service Inspections • Regular Operation Audits & Spot Checks Fleet- Individual Options • Limited “Carey” Edition Lincoln Town Car • Luxury Sedan • Lincoln Navigator • Executive Stretch Limousine Fleet- Group Options • Luxury Van (8-10 passengers) • Executive Van (10-14 passengers) • Mini-Bus (21-28 passengers) • Motorcoach (49-57 passengers) Carey Safety Standards • Industry Leading Insurance Coverage • $20.0 million in total policy limits • Carey Executive Safety Council • Frequent Safety Inspections • Seatbelts in All Specialty Vehicles • Impeccable Safety Record Carey Services and Departments • Designated Quality Control Department • International Reservations Department • Meetings and Events Department • Private / Corporate Aviation Department • Road Show Department Carey Reservations • Worldwide Reservations Center • Carey.Com • GGA/GDS/Corporate Booking Software • Hickory dedicated toll free line – 800-868-5314 • Ground Travel Technology (GGA) Saturn System • Connectivity with (Sabre, Apollo, Worldspan) Carey Reservations • Dedicated 800 phone number for worldwide reservations • Designated special services staff available 24/7 and 365 days a year. • Call recording capabilities on all calls • Emphasis on Quality of interactions not Quantity • No automated attendant or queue • Personalized attention - Call Center Specialization • ARC number for individual offices for commission tracking • Customer Profiles • Arranger Profiles. Individual (Office) ARC numbers • Reservations can be made via phone, email, or on our website, Carey.com. • Confirmations can be sent out in the same format. • Agent Incentive Unlimited Budget: Points = Dollars Carey Reservations www.Carey.com • Arranger and Passenger profile management • Rate Quotes • Online Booking • Credit Card Receipts Central Reservations Center provides telephone support 365 days a year Agent Incentive Unlimited Budget: Points = Dollars Carey Dispatch • Carey Local Dispatch Teams • Real-Time Dispatch, Service, and Invoicing System • Nextel Network w/ Blackberry Handsets • Global Positioning Units Carey Customer Care • Designated special services staff available 24/7/365 • Call recording capabilities on all calls • No automated attendant or queue • Resolution within 24 to 48 hours. • Personalized attention - Call Center Specialization • Travel Agents • Commission Inquiries • Corporate Accounts • International Desk • Web based reservations Carey Meet & Greet Service • “Meet & Greet” service always provided • Most highly trained team in the Industry • Worldwide availability • Professional & helpful • Centrally coordinated • Nextel wireless network • Cutting-edge GPS & in-car navigational equipment Carey International, Inc. Presents: The New Option for Affordable & Environmentally Responsible Chauffeured Ground Transportation. Carey International, Inc. • Parent company of embarque and world’s leading chauffeured transportation provider since 1921 TM • The New Option for Affordable & Environmentally Responsible Chauffeured Ground Transportation. • Industry’s ONLY Global Franchise Network • $20M in comprehensive auto liability insurance coverage, and 99.9% safety record • Specialized transportation logistics management services Carey & embarque™ • Embarque™ is a separate company owned by Carey International, Inc. • The New Option for Affordable & Environmentally Responsible Chauffeured Ground Transportation. • Embarque™ participates in Carey’s proprietary reservations, billing, reporting and customer care programs to provide true one-stop shopping for both Premium and Value chauffeured services • Embarque™ shares Carey’s stringent operational standards for safety, presentation, and performance • Existing Carey customers can book embarque™ using the same account information and reservation channels Product Features • Affordable pricing & transparent invoicing…no hidden fees • Specialized fleet of EPA SmartWay designated fuel efficient & hybrid vehicles SM • Professional drivers with defensive driving training and thorough background investigations • The New Option for Affordable & Environmentally Responsible Chauffeured Ground Transportation. • Seamless and secure on-line, GDS, and telephone reservations Specialized Fleet • EPA SmartWay and SmartWay Elite Certified fleet SM SM • Fuel efficient standard fuel and gas/electric hybrid vehicles that meet 20 CTY/30 HWY minimum MPG standards, and low emissions levels • Hybrid fleet featuring the 2010 Motor Trend Car of The Year Award® winning Ford Fusion, Toyota Camry, The Hyundai Sonata, & Ford Galaxy MPV (UK) • Frequent quality and mechanical inspections enforce strict presentation and safety standards Embarque™ features both standardfuel and gas/electric hybrid versions of all US models. Professional Drivers • Possess safe driving records • Undergo independent, background investigations on the following: -Seven year social security locator -Federal, state and local jurisdiction criminal search -National terrorist alert and sex offender search -Motor vehicle records search **Embarque™ also performs internal verification of driver’s Social security number via the SSNVS and authorization To work in the US via the US Department of Homeland Security’s I-9 Program** • Complete certification in the Smith System of Defensive Driving ® • Pre-employment 5-panel drug screen for all candidates and random drug and alcohol testing for all drivers • All English speaking Safety & Security • $20M in comprehensive auto liability insurance coverage • Frequent fleet inspections to ensure vehicles meet the highest standard of maintenance, cleanliness, and presentation • All vehicles equipped with a safety kit including a first aid kit, and fire extinguisher • Quarterly review of all driver motor vehicle reports to ensure safe driving records • Shares Carey’s culture of safety, and 99.9% safety record Availability • Embarque Chauffeured Ground Transportation Service is available in: TM Roll-Out Plan o The New York City o Chicago Detroit, MI o New York Tri-State Area, o Baltimore, Dallas, TX o The Greater Los Angeles Area o Philadelphia o Orange County o Stamford, o Boston o London o San Francisco o Washington D.C. o San Jose • Embarque™ is opening locations in major business hubs across North America and internationally • Embarque™ is building a branded service network to best meet the complete chauffeured ground transportation needs of all clients. Miami, FL Seamless Reservations • Online reservations at www.embarque.com • Secure, online transactions, with user-friendly interface • Fully staffed reservation hotline operating 24/7/365 ………………………866-444-2144 • Direct connect with GGA and GroundRez® for real-time automated booking • Full integration with corporate booking tools and GDS • Dedicated toll-free airport arrival dial-in number Travel Agent Services • Travel agents earn commission on nondiscounted net base rates for Embarque™ delivered transactions • Rates & reservations can be obtained via Embarque.com, the embarque™ reservations hotline 866-444-2144, or travel agent GDS • Hickory member agents must provide their ARC number at time of booking • Embarque™ is a participant in the Unlimited Budget® travel agent loyalty program Unlimited Budget Program® • Unlimited Budget® is a travel agent loyalty program (created by Budget Rent A Car) • Travel agents must be enrolled in the program to participate • Points are awarded for bookings via telephone, embarque.com, or GDS • Unlimited Budget® provides cash rewards on a pre-paid Unlimited Budget® storedvalue card • Travel agents earn points with every Embarque™ booking or participating partner reservation • Enroll at www.unlimitedbudget.com Award Winning Chauffeured Services Travel Weekly is among the most influential news resources serving the travel industry, and the Magellan Awards are known throughout the industry as among the most prestigious. •Carey International was recognized in the Ground Transportation segment with a Gold Award in the International Network category. •Carey International received Silver Awards in the Worldwide Coverage, Global Reach and Loyalty Program categories. From all of us at Carey International, thank you for this opportunity. Questions?