FPT Corporation Introduction 1.1 FPT Corporation Company Name: FPT Corporation Established: 1988 Company type: Public (Listed on VNSE 12/2006) Number of employees: 12,300+ Businesses: Information & Communications Technology Application software development - System Integration – I.T. services Software Export Telecommunications & Online Contents IT Distribution IT Products Manufacture Education Investment: Banking - Finance, Securities, Properties, Fund management IT FPThip: FPT Building 1.2 FPT Corporation’s Organization Chart GENERAL SHAREHOLDERS MEETING SUPERVISORY BOARD BOARD OF DIRECTORS BOARD OF MANAGEMENT INVESTMENT IT AND TELECOMMUNICATION FPT Telecom Joint Stock Company FPT Online Services Joint Stock Company FPT Information System Joint Stock Company FPT Software Joint Stock Company FPT Trading Joint Stock Company FPT University FPT Services Company Ltd., FPT Hoalac High - tech Park Development Company Ltd., FPT Land Company Ltd., FPT City Danang Joint Stock Company FPT Securities Joint Stock Company Tienphong Joint Stock Commercial Bank FPT Capital Joint Stock Company Asset Management FPT Entertainments and Media Company Ltd., FPT Information System Corporation Introduction 2.1 FPT-IS Overview THE REGIONAL LEADING SYSTEM INTERGRATOR Company name: FPT Information System Corporation (FPT IS) Established: 1994 Headquarters: Hanoi, Vietnam Number of employees: 2433 (as of Nov 2011) Revenue: 16.74B JPY (as of 2011) Capabilities: International quality system standard: ITIL v3, ISO9001, BS 7799 Technology resources: MS Dynamics & Oracle ERP & SAP: 700+ (Deployment Engineers + Consultants) Software Solution Development: 800+ System Infrastructure Consultants : 150+ System Infrastructure Deployment: 280+ Top Partner of IBM and HP First Gold Certified Partner of Cisco and Microsoft in Vietnam Diamond Partner of Oracle in Vietnam First Gold Partner of Check Point in Vietnam Strategic Partner of SAP in Asia-Pacific regionc 2.2 FPT-IS Overview – Main Businesses IT & System integration Services ERP Services Software outsourcing BPO Services Electronic Services Telecom 2.3 FPT-IS Financial Highlights 2.4 FPT-IS Partnerships COMPUTER NETWORK STORAGE SECURITY SOFTWARE SPECIAL EQUIPMENT TELECOM FPT FACILITIES ERP Services Introduction 3.1 FPT-IS ERP Services Choosing suitable ERP solutions ERP implementation Software development according to specific requirements Consulting specific solutions Training service Customers USA, Japan, Middle East, Southeast Asia, Vietnam 1 No. in Vietnam SAP Strategic partner Oracle: Solutions Oracle E-Business Suite Oracle People Soft HRM Oracle Hyperion Oracle Siebel CRM SAP: SAP Netweaver mySAP SCM – Business and production performance management mySAP SRM – Relations management mySAP PLM – Product’s life cycle management mySAP CRM – Customers relations management MySAP ERP SAP Business Objects Support For SAP Services MS Dynamics: AX (Axapta), NAV, SL CRM BI 3.2 Industries Expertise Manufacturing Banking & Financial Services Public Sector Fast Moving Consumer Goods Oil & Gas Engineering Chemicals Telecommunications 3.3 FPT Infrastructure for SAP support service • • • • • • SAP Solution Manager version 7.1 Network infrastructure for remote connectivity Test systems Communications systems Incident Management Systems Back-up facilities SAP SUPPORT Introduction 4.1 Support Introduction Overview Higher Business Efficiency Reduce Costs Business Innovation Agility Manage Increasing Complexity 4.1 Support Introduction Overview Protection of your mission critical operations Fast and efficient issue handling based on Service Level Agreements in combination with continuous optimization Solution operations best practices Ability to drive integrated quality management and continuous improvement process with industry-verified standards Tools to effectively manage systems Single view and management of applications and infrastructure Support Staff with appropriate skills to assist Ability to diagnose and fix issues faster, within a defined SLA Vendor accountability Ability to update systems without issue and with full support from vendor to provide consistent support anytime, anywhere 4.2 Support Offerings and Operations SAP FPT (provided by SAP) Mission Critical Support (SLA on 24x7 escalation support and processing of priority 1 incidents out of FPT’ office hours, escalation interface through support advisor) Product Support (Level 3) SAP Solution Manager, enterprise edition Integration into SAP’s Global Support backbone (= SolMan connection to SAP’s backbone) Run SAP Methodology E2E Solution Operations standards Partner Enablement & Certification (3 roadmaps) 4.2 support offerings and operations FPT Customers (provided by FPT) Mandatory (= all SME segments) Base level support Setup Service (“initial assessment“) Message processing (level 1 & 2) Quality Management & Application Lifecycle Planning Updates, corrections & legal changes (EhP, SP) SLA provisioning Enterprise Support Report Optional Packaged / Advanced support Application Management Business Process Monitoring 4.2 Support Offerings and Operations (Cont) SAP Customers (provided by SAP) Technical Quality Checks: Proactive: Choice of one of the following services – GoingLive Check – SAP GoingLive Functional Upgrade Check – SAP OS/DB Migration Reactive (after SAP analysis) – i.e. Business Process Perf. Optimization, Data Volume Management, Security Optimization,Technical Performance Optimization Database etc. – i.e. Upgrade Assessment 4.3 Benefits For Customers Additional business benefits Additional business benefits Extended usage of 4.6 and 4.7 ERP solutions plus new Only system enhancements with additional business benefit Reduction of complexity costs Reduction of complexity costs Rest standardization / conformity of essential customer enhancements Acceleration of innovation cycle Continuous innovation of solution Reduced test effort at process changes 4.3 Benefits For Customers Increase of reliability Avoidance of critical situations Avoidance of critical situations Holistic quality assurance with each change Faster issue support during critical situations Faster identification of critical situations Fast access on experts and support Faster identification of root cause (beyond SAP standard) Foreseeable recovery times at critical situations 4.4 Reference Materials Reference Materials Support Offering and Process.ppt Support Process and Procedures.xls SAP Standard Support Agreement.docx SAP Enterprise Support Agreement.docx Service levels.docx Q & A QUESTIONS ANSWERS Contact us THE LEADING SYSTEM INTEGRATOR IN VIETNAM SUCCEED TOGETHER HEAD OFFICE: 101 Lang Ha Street, Ha Noi, Viet Nam Tel: (84–4) 3562 6000 * Fax: (84–4) 3562 4850 Website: www.fis.com.vn HCMC BRANCH: 153 Nguyen Dinh Chieu Street, District 3, HCMC, Vietnam. Tel: (84–8) 6299 8300 * Fax: (84–8) 3930 9229