FPT Corporation Introduction
1.1 FPT Corporation
Company Name: FPT Corporation
Established: 1988
Company type: Public (Listed on VNSE 12/2006)
Number of employees: 12,300+
Businesses:
Information & Communications Technology
 Application software development - System Integration – I.T.
services
 Software Export
 Telecommunications & Online Contents
 IT Distribution
 IT Products Manufacture
 Education
Investment: Banking - Finance, Securities, Properties, Fund
management
IT FPThip:
FPT Building
1.2 FPT Corporation’s Organization Chart
GENERAL SHAREHOLDERS
MEETING
SUPERVISORY
BOARD
BOARD OF
DIRECTORS
BOARD OF
MANAGEMENT
INVESTMENT
IT AND
TELECOMMUNICATION
FPT Telecom Joint Stock Company
FPT Online Services Joint Stock
Company
FPT Information System Joint Stock
Company
FPT Software Joint Stock Company
FPT Trading Joint Stock Company
FPT University
FPT Services Company Ltd.,
FPT Hoalac High - tech Park
Development Company Ltd.,
FPT Land Company Ltd.,
FPT City Danang Joint Stock Company
FPT Securities Joint Stock Company
Tienphong Joint Stock Commercial
Bank
FPT Capital Joint Stock Company
Asset Management
FPT Entertainments and Media
Company Ltd.,
FPT Information System
Corporation Introduction
2.1 FPT-IS Overview
THE REGIONAL LEADING SYSTEM INTERGRATOR
Company name: FPT Information System Corporation (FPT IS)
Established: 1994
Headquarters: Hanoi, Vietnam
Number of employees: 2433 (as of Nov 2011)
Revenue: 16.74B JPY (as of 2011)
Capabilities:
 International quality system standard:
ITIL v3, ISO9001, BS 7799
 Technology resources:
MS Dynamics & Oracle ERP & SAP: 700+ (Deployment Engineers +
Consultants)
Software Solution Development: 800+
System Infrastructure Consultants : 150+
System Infrastructure Deployment: 280+
Top Partner of IBM and HP
First Gold Certified Partner
of Cisco and Microsoft in
Vietnam
Diamond Partner of Oracle
in Vietnam
First Gold Partner of Check
Point in Vietnam
Strategic Partner of SAP in
Asia-Pacific regionc
2.2 FPT-IS Overview – Main Businesses
IT & System
integration
Services
ERP
Services
Software
outsourcing
BPO
Services
Electronic
Services
Telecom
2.3 FPT-IS Financial Highlights
2.4 FPT-IS Partnerships
COMPUTER
NETWORK
STORAGE
SECURITY
SOFTWARE
SPECIAL EQUIPMENT
TELECOM
FPT
FACILITIES
ERP Services Introduction
3.1 FPT-IS ERP
Services
 Choosing suitable
ERP solutions
 ERP implementation
 Software
development according
to specific
requirements
 Consulting specific
solutions
 Training service
Customers
USA, Japan, Middle East,
Southeast Asia, Vietnam
1
No.
in Vietnam
SAP Strategic partner
Oracle: Solutions
 Oracle E-Business Suite
 Oracle People Soft HRM
 Oracle Hyperion
 Oracle Siebel CRM
SAP:
 SAP Netweaver
 mySAP SCM – Business and
production performance
management
 mySAP SRM – Relations
management
 mySAP PLM – Product’s life
cycle management
 mySAP CRM – Customers
relations management
 MySAP ERP
 SAP Business Objects
 Support For SAP Services
MS Dynamics:
 AX (Axapta), NAV, SL
 CRM
 BI
3.2 Industries Expertise
Manufacturing
Banking &
Financial
Services
Public Sector
Fast Moving
Consumer Goods
Oil & Gas
Engineering
Chemicals
Telecommunications
3.3 FPT Infrastructure for SAP support service
•
•
•
•
•
•
SAP Solution Manager version 7.1
Network infrastructure for remote connectivity
Test systems
Communications systems
Incident Management Systems
Back-up facilities
SAP SUPPORT
Introduction
4.1 Support Introduction Overview
Higher Business
Efficiency
Reduce Costs
Business
Innovation Agility
Manage Increasing
Complexity
4.1 Support Introduction Overview





Protection of your mission critical operations
Fast and efficient issue handling based on Service Level Agreements in
combination with continuous optimization
Solution operations best practices
Ability to drive integrated quality management and continuous
improvement process with industry-verified standards
Tools to effectively manage systems
Single view and management of applications and infrastructure
Support Staff with appropriate skills to assist
Ability to diagnose and fix issues faster, within a defined SLA
Vendor accountability
Ability to update systems without issue and with full support from vendor
to provide consistent support anytime, anywhere
4.2 Support Offerings and Operations
SAP 
FPT
(provided by SAP)







Mission Critical Support
(SLA on 24x7 escalation support and processing of priority 1
incidents out of FPT’ office hours, escalation interface through
support advisor)
Product Support (Level 3)
SAP Solution Manager, enterprise edition
Integration into SAP’s Global Support backbone
(= SolMan connection to SAP’s backbone)
Run SAP Methodology
E2E Solution Operations standards
Partner Enablement & Certification (3 roadmaps)
4.2 support offerings and operations
FPT  Customers
(provided by FPT)
Mandatory (= all SME segments)
 Base level support
 Setup Service (“initial assessment“)
 Message processing (level 1 & 2)
 Quality Management & Application Lifecycle Planning
 Updates, corrections & legal changes (EhP, SP)
 SLA provisioning
 Enterprise Support Report
Optional
 Packaged / Advanced support
 Application Management
 Business Process Monitoring
4.2 Support Offerings and Operations (Cont)
SAP  Customers
(provided by SAP)
 Technical Quality Checks:
 Proactive:
Choice of one of the following services
– GoingLive Check
– SAP GoingLive Functional Upgrade Check
– SAP OS/DB Migration
 Reactive (after SAP analysis)
– i.e. Business Process Perf. Optimization, Data Volume
Management, Security Optimization,Technical
Performance Optimization Database etc.
– i.e. Upgrade Assessment
4.3 Benefits For Customers
Additional business benefits
 Additional business benefits
 Extended usage of 4.6 and 4.7 ERP solutions plus new
 Only system enhancements with additional business benefit
 Reduction of complexity costs
 Reduction of complexity costs
 Rest standardization / conformity of essential customer enhancements
 Acceleration of innovation cycle
 Continuous innovation of solution
 Reduced test effort at process changes
4.3 Benefits For Customers
Increase of reliability
 Avoidance of critical situations
 Avoidance of critical situations
 Holistic quality assurance with each change
 Faster issue support during critical situations
 Faster identification of critical situations
 Fast access on experts and support
 Faster identification of root cause (beyond SAP standard)
 Foreseeable recovery times at critical situations
4.4 Reference Materials
Reference Materials
Support Offering and Process.ppt
Support Process and Procedures.xls
SAP Standard Support Agreement.docx
 SAP Enterprise Support Agreement.docx
Service levels.docx
Q
&
A
QUESTIONS
ANSWERS
Contact us
THE LEADING SYSTEM INTEGRATOR IN VIETNAM
SUCCEED TOGETHER
HEAD OFFICE:
101 Lang Ha Street, Ha Noi, Viet Nam
Tel: (84–4) 3562 6000
*
Fax: (84–4) 3562 4850
Website: www.fis.com.vn
HCMC BRANCH:
153 Nguyen Dinh Chieu Street, District 3, HCMC, Vietnam.
Tel: (84–8) 6299 8300
*
Fax: (84–8) 3930 9229