Welcome
Exclusion Schemes:
reducing high street
crime and anti-social
behaviour
Session 1: 10.00 to 10.30
Keynote Presentation
Exclusion Schemes:
reducing high street
crime and anti-social
behaviour
Gabi Stirling
Editor, CRP News
Overview and introduction to the day; What is an
Exclusion Scheme? What is its legal basis – and
what are the legal obligations of its members? The
benefits to business crime reduction partnerships;
Good Practice; the Future
What is an Exclusion
Scheme?
• Members, Offenders and
Exclusions
• DIY Justice system
• Punishment
• Benefits of Exclusion Schemes
• ‘Localism’ in action
Legal basis of Exclusion
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Common Law Right of Exclusion
Equalities Act
Role of police
Human Rights Act
Data Protection Act
Best Practice
How do Exclusion
Schemes work in practice?
• Rules
• Functions
• Administration
Partnerships and
Exclusion Schemes
• Exclusion Schemes = ‘clubs’
• Involvement with non-Members =
Partnerships
• Police
• Court system
• Local government
• Now more than ever
Funding
• All but the smallest Schemes
need money
• Radio systems
• Third-party sources
• Own revenue-stream
• Continuing role for ‘seed’ funding
Localism and Interworking
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Exclusion Schemes are local
What is ‘local’?
Non-urban, rural areas?
Displacement
Importance of inter-working
The Future
• New technology, private security,
internet
• Spending cuts
• Police and Crime Commissioners
• New government judicial
strategies
• Restorative Justice
Session 2: 10.30 to 11.00
Exclusion Schemes:
reducing high street
crime and anti-social
behaviour
Local crime reduction
partnerships in
practice
Bill Moss
Town Centre Manager,
Maidstone
Real life: practical experience of running a
successful exclusion scheme; working with police
and other partners; extending the remit;
delivering member benefits
Partnerships in Practice
Bill Moss
Town Centre Manager
Maidstone
Partnerships in Practice
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70,000 Homes
150,000 Residents
2.4% Current unemployment rate
10,000 Target for new jobs by 2026
Partnerships in Practice
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Biggest shopping town in Kent
Biggest shopping town spend in Kent
Biggest night economy in Kent
TCM represents more than 75% of retail
floorspace
Partnerships in Practice
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650 face to face businesses
50% National – 50% Independent
10% Empty units
1,500 people employed in night economy
20,000 clubbers each weekend
£65m pa night economy spend
3,500 meals served on a typical Saturday
Partnerships in Practice
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TCM lead the town centre crime reduction partnership
Manage and finance Maidstone Shopmobility
Manage and finance Urban Blue
Active member of the Fair Trade Group
Active members of special project groups e.g. Battle of
Maidstone Re-enactment; St George’s Day
• Aim to be first on the list of invitees to join new groups –
become invaluable
Partnerships in Practice
• BCRP ‘MaidSafe’
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150 members – 165 radios
£90k per annum revenue - £10 per week membership
Employs full time Intelligence Manager
TCM and PA charge % of salary to MaidSafe
All relevant costs charged separately to MaidSafe
Separate accounts kept under the umbrella of TCM
Partnerships in Practice
Managing the Night Economy
• Many licensed premises ‘condition of license’ to join
MaidSafe
• Safer Socialising Awards
• Section 27 Notices
• Exclusion Notice Scheme
• Saturday night Police briefing
• TCM Night Economy Forum
• Purple Flag application
Partnerships in Practice
Managing the Night Economy
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Street Pastors
Police ‘ownership’ of areas
Taxi Marshals – huge struggle to finance - £10k pa
Portable urinals
Street litter policy after 10pm
Partnerships in Practice
Urban Blue
Community Bus
Partnerships in Practice
Urban Blue Community Bus
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History – how it happened
Costs – approximately £30k pa – eg servicing
Volunteers – expenses only
Medical supplies – Boots – Prime Minister
Lessons learned – awning, location, power
First stop for door staff via MaidSafe radios
Partnerships in Practice
Urban Blue Statistics
397 ambulance call outs saved in the past
twelve months
Many would have resulted in A & E admissions
thus saving the NHS many thousands of
pounds
Partnerships in Practice
Breathalysing clubbers as they arrive in town
•
•
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46% of those tested over 10mg/ml
20% of those tested over 35mg/ml
Most prevalent in 18-22 age group
Mobile phone and water
Partnerships in Practice
Bottled Water Campaign funded by
Baroness Newlove’s Safer Communities Fund
10,000 bottles of Urban Blue Water with three relevant
messages on the label
Partnerships in Practice
Partnerships in Practice
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Day Time Economy
Exclusion notices
Sharing of photographs
Members meetings
Full time Intelligence Manager
Never underestimate the power of a cup of tea
and a chocolate biscuit
Partnerships in Practice
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Day Time Economy
Annual members awards
County wide meetings at Police Headquarters
Build a strong relationship with local media (don’t be afraid of them)
Host visits from other towns/countries
Produce a member’s brochure
Partnerships in Practice
• Exclusion Notice Scheme
• Financial challenges
• Maximising engagement
Partnerships in Practice
Why is Maidstone
successful?
Partnerships in Practice
Because we talk to
each other
11.00 to 11.15
Refreshments
Exclusion Schemes:
reducing high street
crime and anti-social
behaviour
Session 3: 11.15 to 11.45
Creating a new
partnership
Exclusion Schemes:
reducing high street
crime and anti-social
behaviour
Tony Mernagh
Chief Executive of
Brighton & Hove Business Forum
The first steps in setting up a new
partnership are the most important…
Tony Mernagh
5th July 2012
Brighton & Hove BCRP
440
1998
1. The first thing you need . . . .
. . . a problem looking for a solution
Some places don’t need one
2. Interested parties
Does something already exist?
3. What
structure?
Unincorporated
association
Simple & cheap
Unregulated
Not a separate legal entity
Liability of the members
Limits to activity
Form a Company
Limited by shares guarantee
£50 & not complicated
Liability limited to £1
Legal entity = empowering
Regulated by HMRC and Companies
House
Community Interest Company
A business with primarily
social objectives
Respected
Slight additional
reporting liability
It starts to get serious
Equipment
Insurance
Someone
4. What
now?
Communication
Operating a radio net
Buying or renting the kit
£2k to £200k
Holding an Ofcom licence
£100 to £500
Distribution to members
Invoicing and money collection
2011/12
500 handsets
£160,000
£260,000
members
Growing the scheme
500
450
400
350
300
250
200
150
100
50
0
4 staff
2 staff
1 staff
1999
2001
2003 2005 2007 2009
2011
It starts to get even more serious
Equipment
Insurance
Someone
Radio net
CCTV
Control
Room
Member’s intranet
Smartphone app
Taking it a stage further
Incident reports
Effective?
5,000
p.a.
1 card =1000
2 cards = 65
Restorative Justice
Getting paid
Be organised/ be firm
Spreadsheet
Accounting package
Book-keeper
Financial controller
Credit control
Brighton outsourcing
Session 4: 11.45 to 12.15
Setting up a radio
network
Exclusion Schemes:
reducing high street
crime and anti-social
behaviour
Roy Smith
Metropolitan Police
Service
A review of latest radio systems;
selecting, implementing and administrating
a network; financing the system; inter-linking
with police
Partnerships Against Crime
South East Regional Conference 2012
BCRP Radio Networks
Roy Smith, Business Crime & Partnerships Manager, New Scotland Yard
TOTAL POLICING
Date Arial 14pt
Disclaimer!
"The MPS cannot endorse any single
supplier or product. Any reference to
suppliers, manufacturers or products in
this presentation does not necessarily
indicate they are endorsed or approved
for use by the MPS"
TOTAL POLICING
Date Arial 14pt
It's really simple!
TOTAL POLICING
Technical Jargon
• 5 Tone Selcall
• Stun / Revive / Kill
• IP Site Connect
• FDMA / TDMA
• 12.5Khz channel spacing
• PTT ID
• Lithium Iron / NiMh / NiCAD
TOTAL POLICING
Objective of this presentation?
TOTAL POLICING
Isn't radio out of date / old fashioned?
TOTAL POLICING
Why radio?
• Instant one-to-many communication
• Real time intelligence sharing
• Direct links to police / CCTV
• Easy to use even with minimal training
• Visible deterrent
• Easy to maintain, simple to operate
• Tried and trusted technology
TOTAL POLICING
Brand New?
Time for an upgrade?
TOTAL POLICING
First steps?
• Police / Council / CCTV Support
• MUST be a partnership
• Clear business benefits
• Selling the concept / Demonstrating results
• Think BUSINESS!!!!!!
TOTAL POLICING
Is now a good time?
TOTAL POLICING
Before you choose a supplier?
• How are you going to fund the system?
1. Existing cash reserves (Purchase) / Bank Loan
2. Hire
3. Long term lease
4. Total managed service
TOTAL POLICING
Purchase?
Hire?
• Most cost effective
• No cash required upfront
• Long term revenue stream
• Maintenance included
• High initial outlay
• Profits to the radio supplier
Lease?
Managed Service?
• Lower monthly cost
• Maintenance / Invoicing / Sales
• Maintenance included? Maybe!
included
• End of term lump sum?
• Very little work required
• Very Expensive
TOTAL POLICING
Comparethemeerkat.com
TOTAL POLICING
Things to think about?
• Reputation?
• Ask for references (preferably other schemes)
• Go and see their product in action
• Trust / relationship
• Are they "Authorised" dealers (Not re-sellers)
• Maintenance / Support
• Geographical location? (IMPORTANT!!!!)
TOTAL POLICING
Technology?
• Don’t buy analogue (even if it is really cheap!)
• Don’t be mis-sold radios with "Selcall" "Digital
Signalling" are NOT necessarily digital
• (E.g. Motorola GP340 / GP344 / Icom ICF3GS)
TOTAL POLICING
The future is DIGITAL!
• Not all Digital is the same.
• This is where it gets a little
bit complicated . . . .
TOTAL POLICING
TDMA vs FDMA
• Reality is Motorola / HYT / Vertex vs Icom / Kenwood
TDMA
FDMA
• 2 for the price of 1
• Channels are "narrow" so in
• Infrastructure cost is less
THEORY easier to licence
• Future proof for expansion
• Better analogue / digital migration
• Separate Shopwatch / Pubwatch
• Higher infrastructure costs (you
need 2 of everything)
TOTAL POLICING
Features? Will you actually use them?
Essential?
• Stun / Revive / Kill
• Caller ID
• Emergency button
Nice to Have?
• Text messaging
• Private calling
• GPS
TOTAL POLICING
Infrastructure
• Where will your base station / repeater (s) be
located?
• Planning permission?
• Site-survey / coverage (better with digital)
• Who will "control" your radio channels?
• Does it work from basements / CCTV rooms?
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Options? (Mobiles with PSU & Magmount)
Multiple base stations (IP Site Connect)
Site roaming
Connection via IP / Microwave / BT Redcare
TOTAL POLICING
Command & Control?
• This might not make me popular!
• Do NOT buy products sold by single suppliers
• Consider "open source" software (TRBONet good
example)
• Voice recording / reports (Good to demonstrate value
and deal with complaints)
TOTAL POLICING
Practical pointers?
• Make sure you give the police / CCTV radios
• Establish an SLA with the BOCU Commander (use
ACPO contacts)
• Remember its NOT 999 and police / CCTV have lots of
radio traffic – focus on DEMAND REDUCTION
• Don't use call signs! Who is Charlie Tango 22 Foxtrot
Bravo Zula 1 Alpha?
• Effective training – repeat it (Staff churn)
• Visit regularly (make sure they don't sit on desks!)
TOTAL POLICING
Conclusion?
• Go Digital
• Purchase if possible – but hire / managed service can
have its benefits
• Police support
• Sell the business benefit (Demand reduction for police
and profit protection / staff safety for business)
TOTAL POLICING
Questions? (Tea, 1 Sugar, Digestives)
Roy Smith
Mobile: 07827 356141 Email: roy.smith@met.police.uk
TOTAL POLICING
Freedom of Information Act
NOT PROTECTIVELY MARKED
Publication Scheme Y/N: Y
Title: Partnerships Against Crime Presentation (Radio Networks) 2012
Summary: As Above
Branch / OCU: TP Capability & Business Support
Date created: 22/10/12
Review date: N/A
Author: Roy Smith (231047)
TOTAL POLICING
Version: 1.0
12.15 to 12.45
Lunch
Exclusion Schemes:
reducing high street
crime and anti-social
behaviour
Session 5: 13.15 to 13.45
Online vs paper-based
administration
Exclusion Schemes:
reducing high street
crime and anti-social
behaviour
Charlie Newman
Director, Littoralis Ltd
Exclusion Schemes are Admin-intensive. In theory
online Administration is more efficient, effective
and compliant. But what is the practical, real-life
reality?
Paper-based vs online
partnerships
Online systems are more
efficient, effective and
compliant. But are they
practical?
Charlie Newman, Littoralis Limited
Online vs Paper
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Lower cost?
More efficient?
More accurate?
Easier to replicate and ‘publish’?
Easier to access?
Integrated?
More systematic?
Why so much Admin?
• Reporting to many
Members
• Members are
customers
• Data Protection Act.
Admin vs The Rest
• Communicating with
Members
• Attracting new Members
• Liaising with Partners
• Building relationships
with new Partners
• New innovative projects
• Representing the
business community.
Admin tasks
Documentation • Constitution
• Data Sharing
Agreement
• Rules of Membership
• Radio Protocol
• Incident Report forms
• Warning cards
Admin tasks
Documentation • Constitution
• Data Sharing
Agreement
• Rules of Membership
• Radio Protocol
• Incident Report forms
• Warning cards
Admin tasks
Documentation • Constitution
• Data Sharing
Agreement
• Rules of Membership
• Radio Protocol
• Incident Report forms
• Warning cards
Admin tasks
Documentation • Constitution
• Data Sharing
Agreement
• Rules of Membership
• Radio Protocol
• Incident Report forms
• Warning cards
Admin tasks
Documentation • Constitution
• Data Sharing
Agreement
• Rules of Membership
• Radio Protocol
• Incident Report forms
• Warning cards
Admin tasks
Documentation • Constitution
• Data Sharing
Agreement
• Rules of Membership
• Radio Protocol
• Incident Report forms
• Warning cards.
Admin tasks
Mugshot
Management
• Signing in and signing
out
• Printing and
distributing Galleries
• Collecting Galleries
before expiry
• Processing Incident
Reports
Admin tasks
Mugshot
Management
• Signing in and signing
out
• Printing and
distributing Galleries
• Collecting Galleries
before expiry
• Processing Incident
Reports
Admin tasks
Mugshot
Management
• Signing in and signing
out
• Printing and
distributing Galleries
• Collecting Galleries
before expiry
• Processing Incident
Reports
Admin tasks
Mugshot
Management
• Signing in and signing
out
• Printing and
distributing Galleries
• Collecting Galleries
before expiry
• Processing Incident
Reports
Admin tasks
Mugshot
Management
• Signing in and signing
out
• Printing and
distributing Galleries
• Collecting Galleries
before expiry
• Processing Incident
Reports.
Admin tasks
Exclusion
Management
• Exclusion Monitoring
• Maintaining and
distribution of
Exclusion lists
• Exclusion extensions
Admin tasks
Exclusion
Management
• Exclusion Monitoring
• Maintaining and
distribution of
Exclusion lists
• Exclusion extensions
Admin tasks
Exclusion
Management
• Exclusion Monitoring
• Maintaining and
distribution of
Exclusion lists
• Exclusion extensions.
Admin tasks
Compliance
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Certification
Re-certification
Document revisions
Membership
monitoring.
Admin tasks
Reporting
• Key Performance
Indicators
• Reporting to Board of
Management
• Reporting to Members
• Reporting to
‘stakeholders’.
Admin tasks
Communications• Reporting to Board
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•
and Members
Monthly Membership
meetings
Communication to ALL
Members
Promoting scheme to
new Members
Communicating with
other Schemes
Admin tasks
Communications• Reporting to Board
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and Members
Monthly Membership
meetings
Communication to ALL
Members
Promoting scheme to
new Members
Communicating with
other Schemes.
Online solutions
Secure website
• Secure, Membersonly website
Database
• Secure, Membersonly website
• Database of
Offender and
Incident data
Weekly eNewsletter
• Secure, Membersonly website
• Database of
Offender and
Incident data
• eCommunications
Total integration
• Secure, Membersonly website
• Database of
Offender and
Incident data
• eCommunications
• …all integrated
into one system
Documentation
• All in one place
• Available 24/7
Documentation
• All in one place
• Available 24/7
• Easily updated
• Reference Library
• Immediately
downloadable
• Any digital format
Mugshot Management
• No signing-in or
signing-out
• Automatic expiry
• Member-coded
Incident reporting
• No signing-in or
signing-out
• Automatic expiry
• Member-coded
• Quick, complete IDlinked incident reporting
Incident reporting
Information
Management
• No signing-in or
signing-out
• Automatic expiry
• Member-coded
• Quick, complete IDlinked incident reporting
• CCTV image uploading
• CC’ed to Third Parties
Incident reporting
• No signing-in or signingout
• Automatic expiry
• Member-coded
• Quick, complete IDlinked incident reporting
• CCTV image uploading
• CC’ed to Third Parties
• Integrated with database
Offender Management
• Easily monitor
Warnings, Cards &
Bans
• Easily monitor
Incident outcomes
• Automatic deletion of
personal data after
inactivity
• Automatic updating
of Exclusion Lists
Offender Management
• Easily monitor
Warnings, Cards &
Bans
• Easily monitor
Incident outcomes
• Automatic deletion of
personal data after
inactivity
• Automatic updating
of Exclusion Lists
Compliance
• Self-certification
• Member ID confirmation
Compliance
• Self-certification
• Member ID confirmation
• Compliance with MustRead Documents
• Downloadable from
intranet
• No access without
completion
Compliance
• Self-certification
• Member ID confirmation
• Compliance with MustRead Documents
• Downloadable from
intranet
• No access without
completion
• Access monitoring
Reporting
• 100% automated
• By Offender, Incident,
Reporter, benchmark
• Monthly and 5-years to
date
• Analysis by location,
offence type and nature,
drink and drugs,
weapons…
Communications
• 100% automated
• Reaches ALL Members
• Builds Member participation
• Promotes Scheme’s
successes and VFM
• News, Alerts, Events,
Agendas, Minutes
Communications
• 100% automated
• Reaches ALL Members
• Builds Member participation
• Promotes Scheme’s
successes and VFM
• News, Alerts, Events,
Agendas, Minutes
• Options for immediate or
urgent communication
Admin vs The Rest
Less time on Admin means…
more time on The Rest
Communicating with Members
Attracting new Members
Liaising with Partners
Building relationships with
new Partners
• New innovative projects
• Representing the business
community
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•
How much?
Implementation of a full
system with all
functionality:
• £500 set-up and
£50 a month
And finally
And finally
Littoralis
01273 900468
sales@littoralis.com
www.littoralis.com
Session 6: 13.45 to 14.15
Exclusion Schemes:
reducing high street
crime and anti-social
behaviour
The future:
partnerships,
government and
community
Christine Graham
Principal,
Christine Graham Consultancy
Police & Crime Commissioners, Community
Trigger, Restorative Justice and the role of
Partnerships
The Future:
Partnerships, Government and
Community
Christine Graham
• Police and Crime Commissioners
• Anti-social Behaviour – new tools and
powers
• Restorative Justice
Police and Crime Commissioners
Police and Crime Commissioners
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•
41 Police and Crime Commissioners will be elected
One for each force (except London)
Elections on 15th November 2012
Elected for a term of four years
Different roles of Police and Crime Commissioner
• Public engagement
• Setting strategic direction
• Enabling delivery
• Ensuring accountability
What will they do?
• Hold Chief Constable account for performance
• Hire and fire Chief Constable
• Produce a Police and Crime Plan
• Make Crime and Disorder Reduction Grants
Police and Crime Panels
• 41 Police and Crime Panels
• Between 12-20 members including a minimum of one
councillor from each local authority area and two co-opted
members
• Critical friend to PCC, providing as much support as scrutiny
What do we know about potential PCCs?
• Nearly all (81%) have worked at some point in the private
sector
• Nearly two-thirds (64%) have been councillors
• Majority (78%) believe people will vote for a political party
What will their priorities be?
• 69% - anti-social behaviour
• 50% - alcohol-related crime and disorder
If they were to make one change – what would it
be?
• Neighbourhood policing/community-led solutions
• Crime prevention and victim support
• Youth offending
How can you be preparing for PCC?
• Prepare a briefing about your area
• Send to all the potential candidates
• Offer to meet with them to brief them
• Be aware that funding you might have received in the past
from CSP may now have moved over to PCC
• Opportunity to seek funding for initiatives
Putting Victims First:
More effective responses to anti-social behaviour
Aim of the changes
• Agencies identifying vulnerable and repeat victims
earlier and responding at the first sign of trouble
• A simpler toolkit with powers reduced from 19 to 6
• Tough orders to deal with ASB that escalates into
criminality
• The community getting involved in tackling ASB
• Agencies held to account locally by the Police and Crime
Commissioner and victims through the Community
Trigger
Community Trigger
• A trigger can be initiated by a third party (eg carer or
family member) in the case of vulnerable victims
• Will be open to use by businesses as well as individuals
• Currently being piloted in a number of areas
New Tools and Powers
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•
•
•
•
•
Criminal Behaviour Order
Crime Prevention Injunctions
Community Protection Notice
Community Protection Order (public places)
Community Protection Order (closures)
Police powers
A more detailed briefing is available at:
http://www.cgconsultancy.co.uk/briefing-sheets-1
Restorative Justice
What is restorative justice?
• Brings those who are harmed through crime and those
responsible for the harm together
• Enables communication so that everyone affected by a
particular incident can play a part in repairing the harm
and finding a positive way forward
• Gives victims the chance to tell the perpetrators the
affect that the crime had on them
• Gives perpetrators the chance to understand the impact
and make amends
Best practice
• Those facilitating the restorative justice should be
trained
• Used by Youth Offending Teams as part of the Referral
Order process
How much is it used?
• Recent report by HMIC – Facing Up To Offending: Use of
Restorative Justice in the criminal justice system
• 12% of cases handled by officers in 2011 led to some
form of informal resolution – compared with 0.5% in
2008
• Rise corresponded with a fall in other out of court
settlements such as cautions or on-the-spot fines
Views of those involved
•
•
•
•
85% of victims were happy with the process
75% of victims said it had achieved reparation
91% of offenders said the process was fair
70% said the experience had affected their views on
offending
• 61% said it had not been an easy option
14.15 to 14.30
Refreshments
Exclusion Schemes:
reducing high street
crime and anti-social
behaviour
Session 7: 14.30 to 15.00
Plenary Session
Exclusion Schemes:
reducing high street
crime and anti-social
behaviour
Speakers and Delegates
‘Open Mike’ Q&A and discussion session exploring
and expanding on issues raised in the conference
15.00 to 15.30
Networking
Exclusion Schemes:
reducing high street
crime and anti-social
behaviour
Further PAC conferences on ‘Exclusion Schemes:
reducing high street crime and anti-social
behaviour’
• North Regional Conference,
Leeds, 6 December 2012
• Midlands Regional Conference,
Birmingham, 28 February 2013
• Scotland National Conference,
Glasgow, 23 May 2013
Full details at the PAC website:
www.partnershipsagainstcrime.com