Victims and witnesses

Police Foundation Conference
9th October 2012
Policing and community engagement
David Kenyon, Senior Manager, Corporate Affairs
Aiman Elal, Senior Service Delivery Manager
Who we are and what we do
•Victim support helps people find the strength to move on after crime
•We have contact with over a million victims of crime every year – we
offer practical and emotional support and give victims and witnesses
a voice
•Our Witness Service helps over 300k witnesses every year in every
criminal court in England and Wales
•We have over 6,500 volunteers working with 1600 staff
•We are a national charity delivering services locally
•Partnership working is a central to all we do – including partnership
with key stakeholders like the police
MOPAC Challenges to the Met
The challenge set by MOPAC for the Metropolitan Police Service (MPS)
up to 2016:
“A Metropolitan Police Service (MPS) that becomes the
UK’s most effective, most efficient, most respected,
even most loved police force” (Can this be a challenge for you too)
20/20/20 Challenge to:
• CUT crime by 20%
• BOOST public confidence by 20%
• CUT costs by 20%
So what are the key challenges facing the police in the
context of community engagement?
• A new policing landscape
– a public that continues to demand a high level of service and
responsiveness from front line officers
• Fiscal constraint
– budget cuts of 20% by 2015
• Challenging Social outlook
– the challenge of maintaining services and looking for creative
and innovative ways to operate in the face of dwindling
What do we know from Victim Support’s Research?
Satisfaction ratings –Fewer than 5 in 10 victims satisfied with police
Victims often don’t feel they are being kept informed about their own case
Public are more demanding and less deferential than they used to be
Local commissioning of services to victims that could place additional
burdens on the police if not done well and consistently
Drivers of Public Confidence
Four key drivers of public confidence:
• Effectiveness in dealing with crime:
1. Responding to emergencies;
2. tackling and preventing crime;
3. supporting victims and witnesses;
4. providing a visible presence
5. policing public events
• Engagement with the community
1. Committed to and engaged with the community, listening,
understanding and dealing with their concerns
2. being reliable
• Fair treatment
1. Fair and treated with respect; helpful, friendly and approachable
• Alleviating Local ASB - Reductions in local disorder and ASB
What are your challenges to achieving
these ambitions?
What might be a few quick wins and
The future?
There is a need to look to ways to work more closely with others and help each
other to deliver what the public need
We all need to be creative and innovative in our approach
Building confidence in the police is something we can all help with and
something we all want to see
But it has to start here: national and local approaches to improve engagement,
deliver more for less and build public confidence