UNHCR Global Learning Centre (GLC) Division
of Human Resources Management (DHRM)
UNHCR HQs
Global Service Centre (GSC)
•The Office of the United Nations High Commissioner for
Refugees was created by the 1951 Convention
•Created to ensure the international PROTECTION of
refugees worldwide
•Concentrating on asylum, resettlement, repatriation,
protection of refugee rights
Global Learning Centre
•The Staff Development Section (SDS) will give way
to a new Global Learning Centre (GLC)
•GLC will provide a unified training strategy and
structure to UNHCR
•GLC will be located in UNHCR’s Budapest Service
Center (BSC), under the overall leadership of the
Head of the BSC
•UNCR staff over 7000 worldwide
Global Learning Centre
Decentralize and regionalize learning in order to
cut costs
Increase a wide variety of learning methodologies:
•Country-based workshops
•Virtual classrooms
•Informal learning and on-the-job coaching
• Technology-enhanced learning: LMS
• External training, outsourcing
Global Learning Centre
• Coordinate learning throughout the organization
• Provide pedagogically sound learning aligned with
strategic objectives
• Make learning integral to HR processes
• Increased access to learning
• Measure impact
Global Learning Centre
•Providing learning by Career Paths
•Modular approach to learning
•Focus on a mix of distance & e-learning
courses, workshops and substantive
“blended” courses with multiple
methodologies
Global Learning Centre
•Producing more quality learning activities
with greater efficiency
•Increasing learning activities in Core and
Cross Functional competencies
•A culture that has difficulty with candid
feedback, evaluation and assessment
•Building links between learning, career
paths, and posting
•Bridging the ever-constant resource gap
DACUM Process
•Developing a Curriculum
•Assessment and analysis with position experts
•Identification of major competencies
•Identification of skills
•Creation of DACUM matrix chart
•Development of curriculum
Global Learning Centre Unit Chart
Emergency
Protection
ICT/HR
Program
Learning Solutions
Management/Lead
ership
Security
Resources
Management
Organizational Challenges
• Delivering organizational priorities in a constantly
changing environment
• Improving access and quality of learning in UNHCR
• Enhance coordination of learning throughout UNHCR
• Fully professionalize learning in UNHCR
• 2% staff cost for learning / 5% of staff time
2009 – 2010 Achievements
• Successful launch and rollout of Learn & Connect, learning platform in all
UNHCR offices:
• Technical testing of the platform was completed in the field prior to
rollout
• For the first time all training is being centrally managed, tracked,
evaluated and reported on. Staff can now find workshops, UNHCR learning
programmes, eLearning courses and self-study material all in one place.
• Staff can participate in learning-focused communities and discussions
online
• A number of administrators have been trained to set up and manage
events, both within and outside the GLC
2009 – 2010 Achievements
• Staff who have accessed Learn & Connect since go-live – 5562
• Staff who have completed at least one eLearning course through
the platform –4996
• New soft-skill eLearning courses launched in November 2010
• Users registered in courses - 940
• Courses completed – 350
• By region - Africa (210), Asia-Pac (220), Europe (224), MENA
(151), Americas (13)
2009 – 2010 Achievements
• Total number of workshops, webinars & programmes
configured in the platform – 211
• Learn & Connect support cases managed - 2000
• Factsheet requests processed - 2300
Project Planning
Project Planning & Instructional Design
Training Request Analysis
Project Management Specification
Outline Design Specification
GLC newsletter
GLC catalogue
Learn & Connect login and home page
Event calendar
Learn & Connect Intranet Portal
Future Development
•Management Learning Programme – Blended format
•Mobile Devices for Security Training
•Certification of programmes
• Definition of substantive learning /career path