DI Rupert Mandl
IBM WebSphere Technical Sales
rupert_mandl@at.ibm.com
IBM Business Process Manager
18. Mai 2011
© 2011 IBM Corporation
IBM Business Process Manager
Agenda
 Implementing BPM Solutions with IBM Business Process
Manager
 High Level Technical Overview
– the key capabilities
 Value Proposition
– Business Perspective
– IT View
2
© 2011 IBM Corporation
IBM Business Process Manager
Please Note:
 IBM’s statements regarding its plans, directions, and intent are subject to
change or withdrawal at IBM’s sole discretion. Information regarding
potential future products is intended to outline our general product
direction and it should not be relied on in making a purchasing decision.
 The information mentioned regarding potential future products is not a
commitment, promise, or legal obligation to deliver any material, code or
functionality. Information about potential future products may not be
incorporated into any contract. The development, release, and timing of
any future features or functionality described for our products remains at
our sole discretion.
3
© 2011 IBM Corporation
IBM Business Process Manager
Reduce rework by eliminating hidden work
Current State
C
P
E
Manufacturing
Purchase
Engineer
P
P
M
CAD Designer
C
R
M
C
A
D
L
e
g
a
c
y
E
R
P
E
C
M
W
I
P
S
Hidden work  Process Variation 
Complexity  Missing Information 
Chaos
4
© 2011 IBM Corporation
IBM Business Process Manager
Reduce rework by eliminating hidden work
Current State
Future State
C
P
E
Manufacturing
CPE
Purchase
Purchasing
Engineer
Manufacturing
P
P
M
Engineering
PPM
CAD Designer
CAD
Designer
After
BPM
C
R
M
C
A
D
L
e
g
a
c
y
E
R
P
TC
e
E
C
M
W
I
P
S
Hidden work  Process Variation 
Complexity  Missing Information 
Chaos
5
CMMS3
CAD
ECM
LEG
WIPS
Process Definition  Management
Orchestration  Defined Work Segments
 Measurable Results
© 2011 IBM Corporation
IBM Business Process Manager
IBM Business Process Management in 2011:
Unifying Two Market-Leading Platforms
• simple to use
• fast time-to-value
• deep business engagement
6
• high performance
• excellent integration
• superior integrity
© 2011 IBM Corporation
IBM Business Process Manager
Introducing a new solution to a complex problem
Embrace complexity, adapt quickly and exceed expectations
Simplicity
Simplifies operations and
improves entire experience
Powerful, dependable enough
for mission critical processes
Easy enough to engage all
process participants
Scales smoothly and easily
from initial project to enterprisewide program
Visibility
Centralizes visibility and control
Empowers knowledge workers
with built-in real time analytics to
optimize business processes
7
Power
Governance
Achieve consistency and repeatability
to ensure processes execute as designed
Simplify life-cycle management of process
applications across 1000s of projects
© 2011 IBM Corporation
IBM Business Process Manager
IBM Business Process Manager V7.5
Process End-Users
Process Owners
Business & IT Authors
IT Developers
Authors & Admins
Process
Designer
Integration
Designer
Process Center
Governance of Entire BPM Life Cycle
Shared Assets
Versioned Assets
Server Registry
BPM Repository
Design
IBM BPM
widgets work
with IBM
WebSphere
Portal
Improve
Measure
Process Server
BPMN
Out-of-box
Process Portal
8
Backward
compatibility,
easy migration
from WLE &
WPS
Deploy
Rules
Monitoring
Configurable
Business Space
BPEL
ESB
Optional
Microsoft Add-ons
© 2011 IBM Corporation
IBM Business Process Manager
IBM Business Process Manager: Configurations
Different configurations match typical entry points or stages in a company’s BPM program
Transformation
Complete set of advanced BPM capabilities
Advanced
 Extended support for high-volume process
automation, with high quality-of-service
 Built-in SOA components for extensive
enterprise-wide service integration, orchestration
Program
Configured for typical BPM projects
Standard
 For multi-project improvement programs,
with high business involvement
 Basic system integration support
 Rapid time-to-value: improved user productivity
Project
Configured for first BPM project
Express
9
 For small number of users – single server,
no clustering
 Low entry price
 Easy to install, easy to use
© 2011 IBM Corporation
IBM Business Process Manager
Agenda
 Implementing BPM Solutions with IBM Business Process
Manager
 High Level Technical Overview
– the key capabilities
 Value Proposition
– Business Perspective
– IT View
10
© 2011 IBM Corporation
IBM Business Process Manager
IBM Business Process Manager - Shared Model Architecture
Process Portal
Process Portal
Admin Console
Process Coaches
Manager
Worker
Scoreboards
Process Designer
Execute
Administrator
• Collaborative platform
• Repeatable & iterative development cycle
• What you model is what is executed
Business Modeler
Design
Process Designer
Process Inspector
• Shortened cycle of development
Process Center
Shared Model
• Decrease maintenance workload
Optimize
• No code approach
New in V7.5
Business
Developer
Process Optimizer
Process Designer
Business
Analyst
11
Integration
Developer
© 2011 IBM Corporation
IBM Business Process Manager
IBM Process Manager Removes Obstacles to Scaling Up BPM
Success …
Developer Productivity
Managing Assets &
Dependencies
• Multiple dev teams
• Multiple dev systems
• Parallel development
• 1000’s of application assets
• Growing disorganization
• Poor reuse
Many
Assets
Complexity of
Process Lifecycle
Many
Authors
Many Processes
• 100’s -1000’s of projects
• Multiple versions per project
• Dozens of servers in multiple environments
12
© 2011 IBM Corporation
IBM Business Process Manager
Process Center
 performance
Download Integration
and Process
Authoring
Environments
13
© 2011 IBM Corporation
IBM Business Process Manager
Process Center
 Repository for all BPM assets
– Process applications, reusable toolkits, monitor models, etc.
 Life-cycle management and deployment of all applications
– Manage dependencies, versions, deployment to servers
 Includes execution environment for development and testing
 Equally accessible from Process Designer and from Integration Designer
14
© 2011 IBM Corporation
IBM Business Process Manager
Process Designer
 Single Interface that enable business process authors
and analysts to
– Model and implement
– Simulate
– Inspect and debug
– Examine process performance
– Automatically optimize
15
© 2011 IBM Corporation
IBM Business Process Manager
Integration Designer - Simplify
 Authoring of complex
integrations and fully
automated Straight
Through Processes in
supporting role of Process
Apps authored in Process
Designer
 Eclipse based Integration
Designer makes it easier
for service and integration
developers to build
reusable SOA services,
orchestrating services,
access backend systems
16
© 2011 IBM Corporation
IBM Business Process Manager
Roles & Responsibilities
All resources stored
in the BPM
Repository
Common execution
environment
Process Designer
Integration Designer
 Business Author builds a fully
executable human-centric BPMN
process in the Process Designer
 IT Developer builds integrations and
straight-through BPEL processes with
Integration Designer
 Business-led human-centric BPM
process improvement projects.
 Integration and System-centric
process orchestration
– Human Interaction
– Access to backbend systems
– Playbacks for Engagement
– Straight-Through Processing with
transactions and Recovery
– Visual Analysis & Optimization
– Rapid Change Deployment
17
– Security
– Runtime governance
– Complex schema support
© 2011 IBM Corporation
IBM Business Process Manager
Seamless Collaboration Across Roles
Integration
Developer
Business
Process Owner
 Authors a Process Application
 Defines Service Interfaces for
Implementation by Integration
Developer
Business
Process Owner
 Imports the Process Application
 Generates Service
Implementations
 Unit Tests Services
 Delivers Services to Repository
Shared Assets
Versioned Assets
 Wires the Implemented Services to
the Process
 Unit Test the Process
Server Registry
BPM Repository
18
© 2011 IBM Corporation
IBM Business Process Manager
Running BPM Solutions: Process Server
 Process Server
– Single BPM runtime
– Supports execution of
- Business Processes
- Service Orchestrations and Integration modules
- Mediations for connectivity
– Power:
- Transaction Integrity
- Scalability
- Security
- Failover
 Includes capabilities from both WebSphere Process Server v7.0 and
WebSphere Lombardi Edition v7.2
 100% compatible with existing WPS and WLE solutions
19
© 2011 IBM Corporation
IBM Business Process Manager
Accessing BPM Solutions - End
User Experience
 “Process Portal”, Coaches, Out-of-the-box BAM
– Classic Lombardi Edition BPM UI features
– Process Portal provides out-of-box visibility of process performance giving
users a consolidated view of all outstanding tasks and process
performance
– Process coach user interfaces
– Real-time scoreboards provides out-of-box visibility into work-in-progress
 New powerful UI options
– IBM Business Space UI framework - for creating an integrated and
customized user experience
- Can run coaches too now!
– Federated task view - for performing tasks, managing work items, tracking
performance and responding to events-all in real time
20
© 2011 IBM Corporation
IBM Business Process Manager
Process Task List and Coaches in Business Space
Start Lombardi
Process
Lombardi Coach
Lombard Tasks
21
© 2011 IBM Corporation
IBM Business Process Manager
Federated Task List
Lombardi Coach
Or
Human Task Form
22
© 2011 IBM Corporation
IBM Business Process Manager
Agenda
 Implementing BPM Solutions with IBM Business Process
Manager
 High Level Technical Overview
– the key capabilities
 Value Proposition
– Business Perspective
– IT View
23
© 2011 IBM Corporation
IBM Business Process Manager
Business Value from Process from BPM Program Adoption
Finance
& Ops
Invoice
Reconciliation
Teams
Customer
Service
BPM
SOA
Systems
24
Executive
Management
Account
Administration
 Improved Process Efficiency
98% time reduction in HR onboarding
77% time reduction in sales
compensation processing time
80% elimination of manual work
in invoice exception handling
 Improved Operational
Effectiveness
$2M quarterly saved through
proper handling of distressed
shipments
 Informed Decisions
$Millions saved with more
accurate billing disputes
 Consistent Process Execution
92% client satisfaction with
correct first time home loan
processing
 Adapt to Market and Regulatory
Change
90 days to comply with new
regulations
10 minutes to modify shipping
process
© 2011 IBM Corporation
IBM Business Process Manager
Summary
25
Simplicity
Full business User Participation and Collaboration
with IT
Power
High-integrity Orchestration & Integration
High Scalability and Availability
Governance
Complete BPM Lifecycle Governance
Visibility
Efficient, Effective User Task Management
Fine-grained Process Visibility & Process Improvement
© 2011 IBM Corporation
IBM Business Process Manager
Hindi
Thai
Traditional
Chinese
Gracias
Russian
Spanish
Thank You
English
Merci
French
Obrigado
Brazilian
Portuguese
Arabic
Grazie
Danke
Italian
German
Simplified
Chinese
Korean
Tamil
26
Japanese
© 2011 IBM Corporation