Net Conferencing
with Cisco WebEx Centers
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Business Suite 27
Feature Release 29,Service Pack 32
(WBS 27.FR29.SP32.EP5)
Features Overview
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx FR29 Key Features and Enhancements
• WebEx Meeting Center:
– More engaging and productive
meetings with 720p High-Definition
video
– Localization for Apple Mac OS in 9
languages
– Additional keyboard accessibility
features and screen reader support
– Join Teleconference – Press *1 for dial
out
• WebEx Training Center:
– Enhanced video experience
– Additional OS and browser support for
the On-Demand module
– High-quality video
– Simplified user interface
– Real time video sharing
• WebEx Support Center:
– High-quality video
– Option to disable “technical
support”-specific features to
focus on the customer service
experience
• All WebEx Centers:
– All Centers now support Mac
OS X 10.7 (Lion)
– Support for European Spanish,
Dutch and Russian
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Meeting Center
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Meeting Center
High Definition Video
For Engaging and Productive Meeting Experience
•
•
•
•
720p High Definition video experience with Active Speaker switching
New expanded Full-screen mode
Self-view video in application sharing mode
New audio/video statistics option
Not available for Instant Net Conferences
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Meeting Center
Expanded Full Screen Mode
• For the most detailed view, select the Expanded Full Screen option
and view the video of the active speaker in true high-definition with
720p display resolution
Not available for Instant Net Conferences
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Meeting Center
Dynamic Video Quality Throughout the Meeting
• Cisco technology automatically
adjusts the video throughout the
meeting to the highest quality for each
participant according to their available
bandwidth and computer capabilities
• Dynamic System Monitoring
– Constantly monitors system performance
and scales up/down resolution or frame rate
as necessary
• Brief Network Bandwidth Test
Not available for Instant Net Conferences
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Meeting Center
Mac OS Localization
WebEx Meeting Center has been localized for Mac OS to
match the user experience of the Microsoft® Windows® platform
Mac OS supported languages (includes online help and release notes)
Simplified Chinese
Traditional Chinese
Japanese
Korean
French
German
Italian
Swedish, Russian, Dutch and European Spanish are
currently not supported on the Mac platform
Brazilian Portuguese
Spanish (LAS)
Network-based recording (NBR) and Productivity Tools
are currently not localized for Mac OS
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Meeting Center
New Accessibility Enhancements
Section 508 of the U.S. Rehabilitation Act defines
requirements for product accessibility
• Keyboard Shortcuts for:
– Floating Icon Tray
– Full Screen Mode
– Video Panel
– Content Viewer
– Invite and Remind Dialog
– Preferences
• New Information added in Help pages
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Meeting Center
New Accessibility Enhancements
Section 508 of the U.S. Rehabilitation Act defines
requirements for product accessibility
• Keyboard Accessibility:
– Additional enhancements have been made in the WebEx Meeting Center client
for Windows to provide keyboard accessibility
• Screen Reader Support:
– Partial support for has been added with the JAWS screen reader – a software
application used by visually impaired people to interpret the content of a screen
• Mute/unmute Sounds:
– The sound cues for mute and unmute buttons help visually-impaired people
better navigate this functionality. Supports both PSTN and VoIP audio
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Meeting Center
Join Teleconference – Press *1 for Dial Out
• If the Site Administrator has the Press 1 feature turned on for your site, participants
will be asked to enter a “*1” to join the audio portion of the conference if they are
joining the audio by having the audio bridge dial out to them.
• This feature prevents voicemail boxes from being added into the audio conference
by mistake.
• The pop up window for the Join Teleconference will indicate Press “1” however the
audio conference command will tell participant to Press *1.
• Please follow the audio instruction to Press *1 and disregard the Press 1
instruction in the pop up window within the WebEx console.
• A future release of WebEx will allow the text within the Join Teleconference
window to be customized.
Note: The Host/Leader will not be prompted to press *1. If the Leader has selected the option to
allow the first participant to become the presenter, they will also not be required to Press *1 to
enter the audio portion of the call.
Not available for Instant Net Conferences
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Training Center
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Training Center
High Quality Video
• Higher resolution
(up to 360p)
• Active speaker switching
• Lock video on presenter
or participant
• Full-screen video mode
• Shows up to 6 thumbnail videos
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Training Center
Simplified User Interface
c
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Training Center
Quick Start Enhancements
• Single sharing button
• All sharing options available on
dropdown menu
• Sharing button label changes
based on last sharing option
• New Invite & Remind button
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Training Center
VoIP Interface Enhancements
• New audio dialog with integrated microphone and speaker controls
New Design
Previous Design
For VoIP approved sites only.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Training Center
New Floating Icon Tray
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Training Center
Real Time Multimedia Sharing
c
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Training Center
Video Usability Enhancements
•
•
•
•
Self view video in full screen mode – easily send/stop video
Minimize self video and restore it
If muted, unmute yourself from the self video window
Expand active speaker video to full screen size and hide the video
thumbnails underneath
• Double click on active speaker to switch between views
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
2020
WebEx Training Center
On-Demand Module (Presentation Studio)
Additional OS Browser Support
• The optional On-Demand Training module is now available on the
latest OS/Browser platforms:
OS
Microsoft Window 7
Browser
Microsoft Internet Explorer®
7/32bit
Windows 7 SP1
Internet Explorer 9/64bit, IE8
Windows XP SP3
Internet Explorer 8
Mac 10.5
Apple Safari4
Mac 10.6
Safari 5
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Support Center
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Support Center
Remote Support with High Quality Video
• Higher resolution
(up to 360p)
• 2-point video
• Supported on PCs
CSR’s View
Customer View
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Support Center
Remote Support for Customer Service
• Allows CSR to
use RS with
video, audio,
App/Desktop
Sharing features
without any
tech-support
features
• Customer
Service-only
configuration
helps CSR’s to
more effectively
serve their
customers
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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WebEx Support Center
Remote Support Functionality for
Customer Service
•
•
•
•
•
Video
Chat and Chat Phrase library
Application & Desktop Sharing
Telephony (PSTN) & VoIP
WebACD Queue capabilities –
Transfer/Conference
• Network Based Recording
• Session Notes
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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All WebEx Centers
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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All WebEx Centers
Language Support
Italian
Brazilian
Portuguese
German
Korean
Chinese
Japanese
(Simplified and
Traditional)
Spanish
*Swedish
French
European
Spanish
New
(Windows Only)
English
Russian
Dutch
*Swedish is WebEx Meeting Center only
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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All WebEx Centers
New Browser Support
• Support added for:
– Google Chrome 9 on Windows and Mac
– Mozilla Firefox 4.0 64-bit on Mac
– Internet Explorer 9 on Windows 7
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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All WebEx Centers
Support for Mac OS X 10.7
All WebEx services now support Mac OS X 10.7 (Lion)
Meeting
Center
Support
Center
Training
Center
Event
Center
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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Appendix
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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Accessibility Keyboard Shortcuts
Key or key combination
What it does
Ctrl+Alt+Shift *new*
Open the Floating Icon Tray (FIT) in full
screen mode
F6
Switch between Content area and Panels area
Tab
Switch between buttons within a dialog
or panel
Ctrl+Tab
Switch between open documents in the
Content area or switch between open panels
Enter
Make a selection (usually replaces a
mouse click)
Spacebar
Make a selection. Select or clear the check box
if the active option is a check box
Shift+F10
Open right-click menu
Alt+F4
Close any windows such as the audio dialog
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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High Definition Video Enablement
High-definition video is enabled by default
3 ways to enable HD video:
Site-admin configuration
(enable the site to
send/receive HD video)
1
2
Host configuration
(enable the host to
schedule HD capable
meetings)
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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High Definition Video Enablement
The host can choose to have an HD meeting
when he/she schedules a meeting
3
Default value depends
on if user is enabled
and if default scheduler
setting is enabled
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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For the Admin:
Press 1 Setup
• Site Admin setting:
• When the Site Administrator selects Off for the Press 1 feature,
participants must enter “*1” to join the audio portion of the call when the
audio bridge dials out to them.
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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High Definition Video System Requirements
Best encoded Best decoded Min CPU requirement
resolution
resolution
Memory requirement
720p
720p
Quad Core (multi-point)
Duo 2.8GHz or Duo 2.4GHz with Intel HT
(P2P)
1GB
360p
360p
180p
180p
720p
360p
360p
180p
Duo Core
Duo Core
Single Core 2.4GHz
Single Core < 2.4GHz or Intel Celeron
1GB
1GB
1GB
None
Video decoding acceleration type
Supported graphics card type
DXVA2 on Windows
GeForce 9400 GT; GeForce 9600 GT; GeForce 9800 GT;
GeForce GTX 470; GeForce 250M; ATI Radeon HD 5770;
ATI Radeon HD 6870
VDA on Mac
GeForce 9400M; 320M; 330M
Network Requirements: Max 2 Mbps Receive / 3 Mbps Send
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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High Definition Video Supported Cameras
Manufacturer
Camera Model
Logitech
Logitech
Logitech
Logitech
Logitech
Microsoft
Microsoft
Microsoft
Microsoft
Microsoft
Cisco Systems
TANDBERG
APPLE
C310
C500
C510
C905/B905
C910/B910
LifeCam Cinema®
LifeCam Studio®
LifeCam HD-5000
LifeCam HD-5001
LifeCam HD-6000
V3 CUVA
PrecisionHD
iSight (Select models)
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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Thank You
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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