Supplier Quality Engineering Manager,
Milton Roy Company
(div. of United Technologies)
BS, Massachusetts Institute of Technology
MS, Northwestern University
Materials Science and Engineering

Day 1:
Day 2:
Day 3:
Motorola- Plastics and Die Casting
Commodity Manager
C & D Technologies- Senior Supplier
Quality Engineer
Milton Roy- Supplier Quality
Engineering Manager

Supplier
Evaluation
Process
Part Approval
Process
Supplier
Development
Part Quality
Improvement

Step 1: Obtain top management commitment and allocation of resources. Obtain support from Supply Chain Management,
Engineering and IT.
Step 2: Understand your product down to the component level (If on site, spend a day building product)
Step 3: Work with supply chain management to understand the supplier base (80/20 rule for spend and quality issues)
Step 4: Start building your organization

Step 5: Perform internal audit of your company’s supplier management processes- supplier selection/certification, supplier performance metrics, verification of purchased product prior to use, control of non conforming material.
Identify gaps.
Step 6: Visit key suppliers- conduct audits
Step 7: Develop strategy

SQE is not for the faint!
This awesome job might require you to be Wonder Woman!

Hire SQE’s with
1.
Knowledge of quality philosophy, specifications, and tools
2.
Technical with knowledge of a diversity of product and processes
3.
Experience in auditing, helps to be certified (ASQ  )
4.
Experience in problem solving and knowledge of problem solving tools
5.
Analytical, detail oriented, organized and great writing and presentation skills
6.
Hands on with good interpersonal skills

1.
Who selects your suppliers? What is the criteria? How are results documented?
2.
You may need to develop or revise the supplier evaluation process.
3.
Supplier Audit Requirements
ISO-9000, TS16949 (auto), AS9000 (aero), 10 CFR 50
Appendix B (NUPIC), ISO13485 (med devices), ISO 22000
(food), ISO 14001 (environment), Military specs, etc.
Good References
Quality Audits for Improved Performance- Dennis Arter
ISO 9001: 2008 Explained- Charles Cianfrani, Joseph Tsiakais,
John West
CQA Primer- Quality Council of Indiana
Supplier Management Handbook- ASQ, James Bossert editor

1.
How is non-conforming material managed? What monitoring and measurement equipment does your company use?
(quality lab capabilities)
2.
Make sure a calibration system in place
3.
Metrics: Data captured manually vs. software? Linked to
MRP? Web based sharing with suppliers? (If not, you need IT help)
4.
Set up system that links your Material Review Board team
(workflows)
5.
Hold MRB meetings regularly to disposition non-compliant material. (insure cross-functionality)
6.
Identify Suppliers of Concern-perform analysis to determine systemic and specific issues

Root Cause Analysis

Problem solving tools: 5 Whys, Flow charts, check sheets, histogram, Pareto diagrams, fishbone diagrams, control charts, scatter diagrams, affinity diagrams, tree diagrams, process maps, etc.

Material Analysis: microscopy, spectroscopy, thermal analysis, NDT
Corrective Action

Statistical Tools: to characterize, correct, and improve processes (Minitab)

8 D process (or equivalent)

3.
Preventative Action (mistake proofing)
Level 1: Prevent error from occurring
Level 2: Catch error at time of occurrence
Level 3: Catch error after occurrence
Good References:
The Certified Quality Engineer Handbook-Benbow, Berger,
Elshennawy, and Walker
Poka-Yoke- edited by NKS/Factory Magazine

PPM?
Cp, Cpk?
Six Sigma?
5S?
Quality Control Plan?
Control Charts?
CTQ?
Capability Study?
FMEA?
Gage R&R?
Root Cause Analysis?
Mistake Proofing?
Does your supplier give you this look?
If yes, you need to set up a supplier development program.

1.
Consult Supply Chain Mgt. to determine whether supplier is strategic.
2.
Use supplier audit results to determine gaps
3.
Hold a Supplier Day with key suppliers: communicate expectations; give quality tools overview
4.
Hold one-on-one sessions with suppliers- quality performance review, root cause analysis/mistake proofing for specific issues.
5.
Help supplier set up internal quality clinics to resolve issues.

Part Approval Process (aka PPAP for automotive)
First Article Inspection
Lab and Functional results
Process Capability Studies
Process Control Plan
Gage Study
FMEA- Failure Mode and Effects Analysis
Reference: AIAG- Automotive Industries Action Group
Need to set up a system for managing approvals, communicating results to suppliers and resolving non conformances/ issues
(including deviations while engineering changes are in process)


Get a mentor

Work for ethical companies that value Quality and people

Become adept at program management and multitasking
 Learning is a lifelong endeavor

Balance your life- SQE can be all consuming
Family Fun and Exercise Mother Bethel AME