IBM Technical Support Services
Troy NGP (Next Generation Platform) Overview
Technical Support Services required for all NGP Foundations
TSS Business Manager: Bob Owen
April 12, 2012
© 2012 IBM Corporation
IBM Technical Support Services
Simplified experience
Reduce time, effort and risk throughout the solution lifecycle
client tuned systems
Build to Order
Sold thru System x channel only
Chassis
14 half-wide bays
for nodes
Compute
Nodes
Power 2S/4S*
x86 2S/4S
Storage Node
V7000
expert integrated systems
IBM Troy NGP
Sold thru STG (Power/System x)
TSS sold thru AAS / CHIS
• Pre-configured, pre-integrated
infrastructure systems.
• 3 foundations – select Express,
Standard, or Enterprise
• MTS and Lab Services required to be
sold with each foundation
Troy NGP
Complete infrastructure stack
up-and-running in hours
Built-in workload elasticity
Single point of management

Complete, pre-integrated software and
hardware
Management
Appliance
Easy integration through
open-standards computing
Networking
Easily extendable and accommodating to
change
10/40GbE, FCoE, IB
8/16Gb FC
Expansion
Single service point of contact and
integrated updates
PCIe
Storage
© 2012 IBM Corporation
IBM Technical Support Services
IBM Troy NGP System, as simple as 123
1
Select an IBM Troy Flex System
foundation with management,
storage, & support as a starting
point
Express for
smaller
installations
Standard for
application
systems
Enterprise for
database or
transactional
systems
Rack
Chassis
FSM
V7000
Ethernet Switch(s)
FC Switch(s)
Compute Node(s)
2
3
Select additional expansion chasses, compute
or storage nodes with drives, management or
switches based on application requirements
License virtualization, operating
environments, cloud software, and
applications for deployment
Foundation Expansion:
Pre-defined combinations of components for
Foundation rack expansion
Expansion
Chassis
Compute –
POWER7 or x86
Storage
Controllers and
Expansion units
Management
Appliances and
licenses
Networking
Custom Expansion:
Individual components for expansion
PowerVM
KVM
HyperV
Vmware
SmartCloud Entry
Additional Racks - More than 3
Chasses Etc.
© 2012 IBM Corporation
IBM Technical Support Services
Optimize your Troy NGP System with IBM Technical
Support Services
Technical Support Services enhance each of the IBM Troy NGP System Foundation
levels by including pro-active integrated services to maintain availability, protect
your investment and allow you to focus on your business.
Enterprise  Three-year, 24x7x4 hour response Warranty Service Upgrade to help ensure high
foundation
availability
 Account Advocate for three years to act as a support focal point 7 days per week,
24 hours per day coverage
Electronic Service Agent
FSM Global Competency Centers
 2-Microcode Analysis per year for three years to help you maintain your
microcode levels
 1-Microcode Analysis per year for three years to help you maintain your microcode
levels
Standard
foundation  Three-year, 24x7x4 hour response Warranty Service Upgrade to help ensure high
availability
 Account Advocate three years to act as a support focal point with 5 days per week,
9 hours per day coverage
 1-Microcode Analysis per year for three years to help maintain microcode levels
Express
foundation
1Options
to add on:
 Enhanced Technical
Support / Custom
Technical Support
 Availability Management
 Microcode Updates
 Support Line for BladeCenter
 Hard Drive Retention services
 24X7 Warranty Service
Upgrade on Express Foundations
 3 yr 24X7 SWMA or
Software Support for MS
Windows / Linux / VMware
For more information: https://www.ibm.com/partnerworld/wps/servlet/ContentHandler/CF_46931USEN
© 2012 IBM Corporation
IBM Technical Support Services
Technical Support Services Required for Troy NGP
Express
foundation
 1 Microcode Analysis per year for 3
years
Troy NGP: Express Foundation
System x
MTM
POWER
MTM
8721-AC1 7893-92X
8731-A1Y 7955-01M
8737-J1X 7863-10X
7895-22X
7895-42X
2076-124
NA
2076-224
NA
7309-G64 1455-64C
2498-B24
9363-FPX 7953-94X
1756-HC1 1164-95X
Description
Accipiter Chassis
FSM HW
ITE (System x)
ITE (Power 2S)
ITE (Power 4S)
V7000 Controller
V7000 Expansion
TOR Enet Switch
San Switch
Rack
Rear heat xchang
3 yrs Support
Microcode Support (MCS)
MCS Analysis 1/year
MCS Analysis 1/year
MCS Analysis 1/year
MCS Analysis 1/year
MCS Analysis 1/year
Options to add on:
 Enhanced Technical
Support / Custom
Technical Support
 Availability Management
 Microcode Updates
 Support Line for BladeCenter
 Hard Drive Retention services
 24X7 Warranty Service
Upgrade on Express Foundations
 3 yr 24X7 SWMA or
Software Support for MS
Windows / Linux / VMware
Blue = MTMs not announced
Black = MTMs announced
© 2012 IBM Corporation
IBM Technical Support Services
Technical Support Services Required for Troy NGP
 1 Microcode Analysis per year for 3 years
 3 year 24x7 Warranty Service Upgrade
 9x5 Account Advocate for 3 years
Standard
foundation
Option to add on
other Technical
Support Services
Troy NGP: Standard Foundation
System x
MTM
POWER
MTM
8721-AC1 7893-92X
8731-A1Y 7955-01M
8737-J1X 7863-10X
7895-22X
7895-42X
2076-124
NA
2076-224
NA
7309-G64 1455-64C
2498-B24
9363-FPX 7953-94X
1756-HC1 1164-95X
Description
WSU
MCS
Accipiter Chassis
FSM HW
ITE (System x)
ITE (Power 2S)
ITE (Power 4S)
V7000 Controller
V7000 Expansion
TOR Enet Switch
San Switch
Rack
Rear heat xchang
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
MCS Analysis 1/year
MCS Analysis 1/year
MCS Analysis 1/year
MCS Analysis 1/year
MCS Analysis 1/year
Blue = MTMs not announced
Black = MTMs announced
Red = Requires ISAT
Black = Available in AAS
3 yrs Support
SW Support 9x5
Account Advocate 9x5
SWMA
SL Win/Lin
SWMA or SL Linux
SWMA or SL Linux
SWMAStorage
AA Sys x Win or Linux
AA i/p/Linux
AA i/p/Linux
AA Storage
SL SAN
AA SAN
Note: Base AA
charge required
for Power ITEs
© 2012 IBM Corporation
IBM Technical Support Services
Technical Support Services Required for Troy NGP
 2 Microcode Analysis per year for 3 years
 3 year 24x7 Warranty Service Upgrade
 24x7 Account Advocate for 3 years
Enterprise
foundation
Option to add on
other Technical
Support Services
Troy NGP: Enterprise Foundation
System x
MTM
MTM
8721-AC1 7893-92X
8731-A1Y 7955-01M
8737-J1X 7863-10X
7895-22X
7895-42X
2076-124
NA
2076-224
NA
7309-G64 1455-64C
2498-B24
9363-FPX 7953-94X
1756-HC1 1164-95X
Desc
WSU
MCS
Accipiter Chassis
FSM HW
ITE (System x)
ITE (Power 2S)
ITE (Power 4S)
V7000 Controller
V7000 Expansion
TOR Enet Switch
San Switch
Rack
Rear heat xchang
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
MCS Analysis 2/year
MCS Analysis 2/year
MCS Analysis 2/year
MCS Analysis 2/year
MCS Analysis 2/year
Blue = MTMs not announced
Black = MTMs announced
Red = Requires ISAT
Black = Available in AAS
3 yrs Support
SW Support 24x7
AA 24x7
SWMA
SL Win/Lin
SWMA or SL Linux
SWMA or SL Linux
SWMAStorage
AA Sys x Win or Linux
AA i/p/Linux
AA i/p/Linux
AA Storage
SL SAN
AA SAN
Note: Base AA
charge required
for Power ITEs
© 2012 IBM Corporation
IBM Technical Support Services
Troy NGP Foundation Ordering in April
All Foundations will be ordered in AAS
 X86 ITEs will be released into AAS and setup in power MFG process
 V7000 is orderable in AAS and will be setup in power MFG process
 OO / BP / Sellers can create a foundation configuration in eConfig
 eConfig output will be used for price quoting via ePricer (HW,S/W, Lab Services)
 eConfig output will be used for ordering in the AAS pipe
 Foundation will be built on the Power MFG line
* Strongly recommend the use of eConfig to create your Foundation for April
– Foundations will be visible in xConfig in April, but will not be orderable in XCC/HVEC
–
– Also requires translation to eConfig, xConfig conversion would be considered the exception
If techline is engaged directly to help create a config, they will use eConfig not xConfig
• No Foundations will be fulfilled in XCC / HVEC from April until Storage is available in System x
later in the year (target 3Q)
© 2012 IBM Corporation
IBM Technical Support Services
Troy NGP Foundation Ordering
BP Order Process
BP will:
 Create their foundation in eConfig (can engage Techline for help if needed)
 Use the eConfig output to get their H/W & S/W & Lab Service quote via ePricer (expect config churn to
reach final H/W config)
– Lab services will be the minimum amount needed, additional services can be purchased by
contacting lab services
 Place MTS service order in ISAT/CHIS
 Take H/W & S/W quote + Services quote and combine into a single quote to return to customer
 Customer accepts, orders are placed on IBM
 Register service contracts
– MTS registered in ISAT/CHIS, will be billed in ISAT/CHIS
–
Contact Lab Services via e-mail (stgls@us.ibm.com) or at
http://www.ibm.com/systems/services/labservices/contact.html will be billed out of CFTS
 Generate a Bottom line invoice to end customer
* Foundations require multiple ordering/contracting/billing systems (example: AAS (h/w & s/w),
ISAT/CHIS (mts contracting and billing), CFTs (lab services contracting & billing), BP will have to place
their own orders and contracting via the BAU process
© 2012 IBM Corporation
IBM Technical Support Services
BPs Returning Bottom Line Price and Invoice
Tier 2
Proposal
invoice
IBM
Dist/Tier 1
Customer
The ultimate goal, return a bottom line price/quote and invoice to the end
customer
 Reason: Foundations are pre-configured, pre-integrated infrastructure systems with compute, storage,
networking, management, and services . We don't want the end customer picking apart the value
proposition of the bundle and trying to price the solutions at the piece part level.
 Distributor to generate a bottom line price/invoice to the Tier2 so they can return a bottom line to the
customer
Distributor Direction
 Output of the IBM systems will not change
 IBM needs the Distributor to quote a single foundation price consolidated in their process
 IBM needs the Distributor to generate a bottom line invoice out of their process
 The single price quote and bottom line invoice would include: H/W, S/W, MTS service, and Lab Services
© 2012 IBM Corporation
IBM Technical Support Services
Ordering Information
 Propose the pre-defined Technical Support Services with every new IBM Troy NGP
System and the sell the benefits to increase customer satisfaction and give your clients
the support they need to be successful.
 Default attach in eConfig coming soon:
Simply configure “Services” in the Global Settings Panel in e-config and the appropriate
Technical Support offerings will automatically be included in the configuration after the
desired hardware has been configured. If a reference price for Technical Support is
needed quickly, select “Request a Services Proposal” in the drop down for Export options.
Doing so will immediately return an IBM Services Assistant (ISAT) Services Summary
containing the Technical Support reference price to the e-config user's e-mail address.
 Final sales and contracting activities performed by BP services sales organization are
required for all purchases of the Technical Support Services required for IBM Troy NGP
System.
© 2012 IBM Corporation
IBM Technical Support Services
Additional Information
 Literature and Communication available to inform channels and clients of this offering
– BP Channel Communication:
CC Letter to BP Hardware Sellers
Channel News to Channel Support reps
– Collateral: Quick Reference Guide, Data Sheet, Client All-In-One
 Collateral and additional information is available at PartnerWorld:
 For more on Troy NGP and required Technical Support Services
– Robert Owen, Business Manager for Power Systems
 (Robert Owen/Beaverton/IBM@IBMUS or bobow@us.ibm.com)
© 2012 IBM Corporation
IBM Technical Support Services
Additional Detail
© 2012 IBM Corporation
IBM Technical Support Services
Express Foundation: TSS ISAT Service Names
Troy NGP: Express Foundation
POWER
MTM
Description
7893-92X
7955-01M
7863-10X
7895-22X
7895-42X
2076-124
2076-224
1455-64C
2498-B24
7953-94X
1164-95X
Accipiter Chassis
FSM HW
ITE (System x)
ITE (Power 2S)
ITE (Power 4S)
V7000 Controller
V7000 Expansion
TOR Enet Switch
San Switch
Rack
Rear heat xchang
3 yrs Support
Microcode Support (MCS)
MCODE ANLY 1/YR SYS p/PS/STG
MCODE ANLY 1/YR SYS p/PS/STG
MCODE ANLY 1/YR SYSTEM x
MCODE ANLY 1/YR SYS p/PS/STG
MCODE ANLY 1/YR SYS p/PS/STG
= Compute Nodes
MTMs not announced
MTMs announced
© 2012 IBM Corporation
IBM Technical Support Services
Standard Foundation: TSS ISAT Service Names
Troy NGP: Standard Foundation
Description
WSU
MCS
Accipiter Chassis
FSM HW
ITE (System x)
ITE (Power 2S)
COM WSU ONLY 24X7 4HR
COM WSU ONLY 24X7 4HR
COM WSU ONLY 24X7 4HR
COM WSU ONLY 24X7 4HR
MCODE ANLY 1/YR SYS p/PS/STG
MCODE ANLY 1/YR SYS p/PS/STG
MCODE ANLY 1/YR SYSTEM x
MCODE ANLY 1/YR SYS p/PS/STG
ITE (Power 4S)
COM WSU ONLY 24X7 4HR
MCODE ANLY 1/YR SYS p/PS/STG
V7000 Controller
V7000 Expansion
TOR Enet Switch
San Switch
Rack
Rear heat xchang
COM WSU ONLY 24X7 4HR
COM WSU ONLY 24X7 4HR
COM WSU ONLY 24X7 4HR
COM WSU ONLY 24X7 4HR
COM WSU ONLY 24X7 4HR
3 yrs Support
SW Support 9x5
Account Advocate 9
SWMA
SL WINDOWS/LINUX OPERATING SYS AA SYSTEM x LINUX & MIC
AA SYSTEM i/p BAS
SWMA FOR AIX STD EDITION
AA SYSTEM i/p PER SE
SWMA FOR IBM i
SL LINUX SYSTEM i/p
AA SYSTEM i/p BAS
SWMA FOR AIX STD EDITION
AA SYSTEM i/p PER SE
SWMA FOR IBM i
SL LINUX SYSTEM i/p
AA SAN INFRASTRUCTURE
SWMA STORWIZE V7000 BASE
SL STOR SAN INFRASTRUCTURE PRD
AA MID RANGE DISK SY
= Compute Nodes
announced
ounced
Red = Requires ISAT
Black = Available in AAS
Note: Base AA
charge required
for Power ITEs
© 2012 IBM Corporation
IBM Technical Support Services
Enterprise Foundation: TSS ISAT Service Names
Troy NGP: Enterprise Foundation
Desc
Accipiter Chassis
FSM HW
ITE (System x)
ITE (Power 2S)
ITE (Power 4S)
V7000 Controller
V7000 Expansion
TOR Enet Switch
San Switch
Rack
Rear heat xchang
WSU
MCS
3 yrs Support
SW Support 24x7
AA 24x7
COM WSU ONLY 24X7 4HR MCODE ANLY 2/YR SYS p/PS/STG
COM WSU ONLY 24X7 4HR MCODE ANLY 2/YR SYS p/PS/STG
SWMA
COM WSU ONLY 24X7 4HR
MCODE ANLY 2/YR SYSTEM x
SL WINDOWS/LINUX OPERATING SYS AA SYSTEM x LINUX & MIC
COM WSU ONLY 24X7 4HR MCODE ANLY 2/YR SYS p/PS/STG
SWMA FOR AIX STD EDITION
AA SYSTEM i/p BAS
SWMA FOR IBM i
AA SYSTEM i/p PER SE
SL LINUX SYSTEM i/p
COM WSU ONLY 24X7 4HR MCODE ANLY 2/YR SYS p/PS/STG
SWMA FOR AIX STD EDITION
AA SYSTEM i/p BAS
SWMA FOR IBM i
AA SYSTEM i/p PER SE
SL LINUX SYSTEM i/p
COM WSU ONLY 24X7 4HR
SWMA STORWIZE V7000 BASE
AA SAN INFRASTRUCTURE
COM WSU ONLY 24X7 4HR
COM WSU ONLY 24X7 4HR
COM WSU ONLY 24X7 4HR
SL STOR SAN INFRASTRUCTURE PRD
AA MID RANGE DISK SY
COM WSU ONLY 24X7 4HR
= Compute Nodes
nnounced
unced
Red = Requires ISAT
Black = Available in AAS
Note: Base AA
charge required
for Power ITEs
© 2012 IBM Corporation