Temeca Simpson- IBM
October 29, 2013
Developing Successful IT Professionals:
Skills Mapping and the 9-14 Model
© 2009 IBM Corporation
Objectives
 Develop a model of expertise to enable PTECH graduates to compete for a range of
jobs in the technology marketplace.
 Create a pipeline for viable career
pathways
 Provide students with broad knowledge of
business/solutions and functional skills
 Develop a flexible framework to keep pace
with the rapid changes in the workplace
and technologies.
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Expertise Taxonomy
© 2009 IBM Corporation
How IBM does it…
Skills Documentation
Skills Mapping
 Identify entry level jobs
– Validate US based demand
 Identify AAS degree pathways
 Summarize expertise to perform
entry level jobs
 Order skills by complexity
– Technical Skills vs. Professional
Skills
 Categorize expertise into learning
portfolios
 Connecting skills to courses &
curricula
 Associate products, models or
tools with portfolios
 Developing an integrated scope
and sequence
 Narrow down the skills inventory
to the foundational skills for entire
industry
 Providing work-based professional
development for school staff
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Expertise Taxonomy
© 2009 IBM Corporation
Potential IBM US jobs for people with AAS degree
 Hardware Development & Support - Technician in Development
• Circuit Layout Design Specialist, Development Engineering Technician,
Development Product Engineering Technician, Hardware Test Technician, etc.
 Manufacturing - Technician in Manufacturing
• Equipment Maintenance Technician, Inventory Technician, Logistics Process
Technician, Manufacturing Engineering Technician, etc.
 Manufacturing - Production Operations
• Order Scheduler, Power Vehicle Maintenance Operator, Production Operator,
Quality Analyst, Field Support Analyst, Inventory Control Analyst, etc.
 Product Services - Other Product Services
• Remote Technical Support, Service Planning Representative, Software
Specialist, Support Center Representative, etc.
 Technical Services - Other Technical Service
• Computer Operator, Customer Service Representative, Data Center Specialist,
Deskside Support Representative, etc.
Technical primary/secondary job categories with significant band 1-5 populations
4 17, 2013
June
© 2009 IBM Corporation
Summarize job role expertise
Step 1: Identify entry
level job roles
requiring an AAS
degree
Step 2: Summarize tasks that are required to perform entry level jobs
Example 1: Technical
Support Representative
This role provides remote technical support assistance to clients and IBM technical personnel
on multiple products in the high volume through high availability product environments.
Technical Support Representatives receive and record incident related information, and using a
variety of tools, techniques and procedures, select appropriate actions to resolve problems,
and communicate the solution or action plan to the client or IBM service representative. They
identify/recommend updates to knowledge-based systems and maintenance packages. They
may also provide hardware or software technical support assistance to clients and IBM
personnel in multi-vendor, multi-protocol networks/systems in the high availability product
environment. They use professional knowledge and problem determination/problem source
identification skills to resolve problems involving hardware, microcode, operating system,
application programs, and network issues.
Example 2: Software
Specialist
This role specializes in performing problem determination and problem source identification in
software environments. Software specialists complete problem analysis, evaluation, recreation,
and resolution of client reported problems. They use relevant problem management systems
to search for known problems and to create new entries/update existing entries. They offer
advice and guidance to clients regarding the use of software. They use IBM technical
resources and tools to answer client questions and respond to clients requirements.
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Expertise Taxonomy
© 2009 IBM Corporation
Documentation Structure
IBM Taxonomy
Example
Primary Job Category
IT Specialist
Secondary Job Category
Services Specialist
Job Role
Application Developer
Job Role Skill Sets
Application Developer: AIX/UNIX
Skills
Apply Knowledge of XML
 An individual Skill can reside in one or many Job Roles
 Skills can also reside at the Secondary or Primary Job Level
© 2009 IBM Corporation
Example
Primary Job
Category
Secondary
Job
Category
Job Role
Job Role Skill Sets
Skills
IT Specialist
Services
Specialist
Employee
Skills
Skills
Application
Developer
Skills
Industry Insurance
Skills
Product WebSphere
Skills
Product Java™
Skills
Product Linux
Skills
© 2009 IBM Corporation
Each of the skills is categorized into a theme:
Themes are used in our model to
link learning portfolios to expertise
to narrow down the skills inventory
to the foundational skills for entire
industry
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Expertise Taxonomy
© 2009 IBM Corporation
Sample
Portfolio
Expertise
Tools
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Expertise Taxonomy
© 2009 IBM Corporation
How IBM does it…
Skills Documentation
Skills Mapping
 Identify entry level jobs
– Validate US based demand
 Identify AAS degree pathways
 Summarize expertise to
perform entry level jobs
 Order skills by complexity
– Technical Skills vs.
Professional Skills
 Categorize expertise into
learning portfolios
 Connecting skills to courses &
curricula
 Associate products, models or
tools with portfolios
AAS Degree
Pathways
 Narrow down the skills
inventory to the foundational
skills for entire industry
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 Developing an integrated scope
and sequence
 Providing work-based
professional development for
school staff
Expertise Taxonomy
© 2009 IBM Corporation
Core
Academic
Skills
Professional
Skills
Technical
Skills
June
Security
Steering Committee Meeting
Programming
Operating Systems
Computer Systems
Skills
Database Systems
Networking
Communication
Collaboration
Ethics and Leadership
Project Management
Critical Thinking & Problem Solving
Office Applications
Digital Media
Research & Analysis
Math and Literacy
Year 1
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Year 2
Expertise Taxonomy
Year 3
Year 4
Year 5
Year 6
© 2009 IBM Corporation
Skills
Corresponding Courses
Platforms:
CST 1204- Database Systems Fundamentals
•Apply knowledge of Unix/Linux
CST 1215- Operating Systems Fundamentals
•Apply knowledge of Mac OSX
CST 2400- Computer Systems Management
and Support
•Apply knowledge of storage products
•Apply knowledge of virtualization
CST 2415- System Administration
(UNIX/Linux)
•Apply knowledge of Windows Operating Systems
CST 2404- System Administration (Windows)
Additional Resources to
Support Learning
IBM System Z Mainframe
Competitions
•Maintain desktops and workstations
Project Management:
• Planning, organizing, securing and managing resources
to bring about the successful completion of specific
project goals and objectives
Daily work-based learning course at P-TECH
with emphasis on project-based learning
Monthly work-based learning
team projects at P-TECH
School-wide team challenges
• Project Tracking/Reporting/Delivery ProcessPlan
ProjectsManage Project ChangeManage Cost/Revenue
Business Process Modeling:
Virtual Enterprise course at P-TECH
•Apply existing business processes to support business
mission, ensure consistency, and measure effectiveness.
Work-Readiness Seminars
Internships
•Seek out opportunities to introduce process
improvements, optimize attainment of key metrics and
eliminate redundancy.
•Drive to achieve client objectives.
•Ensure business processes are in place to support
achievement of objectives.
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Expertise Taxonomy
© 2009 IBM Corporation
Sample Work-Based Learning Scope and Sequence Overview
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Expertise Taxonomy
© 2009 IBM Corporation
Annual Review
Professional
Industry
Development
Analysis
Work-based Learning
Job
Requirements
Experiences
21st
Century
Job Readiness
Technical
Skills Mapping
Skills
Degree
Pathways
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Expertise Taxonomy
© 2009 IBM Corporation