Steps to Success with
Software AG
Mark Combs and Cynthia Stegall
Global Consulting Services and Education
Services
Global Consulting Services – Value-Add Services
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GCS Value-Add Services
Local Delivery Organization
Customer
GLOBAL CONSULTING SERVICES
Application
Management
Retai
n
Enterprise
Application
Leverage
Portfolio
Analysis
Retire
Application
Management
Performance and Data
Management
Maintenance /
Outsourcing
Services
Modernization
Services
Transformation
Services
¬ DBA Support
¬ Performance and
Tuning
¬ Application
Optimization
¬ Version Upgrade
Performance
Management
Quality
Management
¬ 3rd Party Quality
Review
¬ Mentorship and
Training Programs
¬ Testing
Quality
Management
Application Management
How critical are your Adabas and Natural Applications
to your business?
Do you have the staff to continue to support them?
How can you increase your return on investments in
these applications?
What can you do to improve the user experience?
How much redundancy in process and data do you have?
Maintenance/Outsourcing
Modernization
Transformation
Resources To Support You Now and Into The Future
Direct access to Software AG
Research and Development
Direct access to our award winning
Customer Support organization
Vendor Supported
Eco-System
Visibility and input to product
roadmap
Access to our Competency Centers in SOA,
BPM and Modernization and tools that are
only available to our consultants.
Performance and Data Management
Can improving application performance help you
get more from your IT budget?
Do you have the in-house expertise to keep systems
performing optimally?
Does your team have the experience to optimize your
applications and supporting infrastructure?
Can you keep up to date on latest product versions?
DBA
Support
Performance
and Tuning
Application
Optimization
Version
Upgrades
Quality Management
Are you maximizing the value of your third-party
provider?
Can you avoid setting up a second shift to work with
third-parties because of time zones?
Does your outsourcer have a thorough understanding
of Software AG technology and mainframes?
How can you increase quality and reduce testing time?
3rd Party
Quality Oversight
Mentorship and
Training Programs
Independent Testing
Process-Driven IT Modernization
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Process-Driven IT Modernization
Agenda
IT Modernization Issues & Challenges
Path to IT Modernization
Software AG Approach
IT Modernization Success
Questions
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The Drive to IT Modernization
Understanding the key issues decision-makers face
Rapidly increasing demands for new products
and services
Concerns about diminishing resources and skill
shortages
Expanding regulations and compliance
requirements
Growing demands to “do more with less” & reduce
the time and cost of adding new functionality
Increasing mergers and acquisitions activities
driven by the competitive marketplace
Overwhelming need for continuous adaptability
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Are your applications holding you back?
Improve Processes by
TIME, COSTS and QUALITY
No Transparency
Contact
to Order
Costs / Value
Supply
Chain
Slow & Inflexible
Order
to Cash
High Complexity
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Deciding on a Path to Modernization
Rip and Replace
•High cost
•High risk
•Low success rate
Re-write
•Loss of domain expertise
•Lack of understanding
•Low success rate
Big Fish
•Lock-in strategy
•High cost
•Lack of interoperability
Re-Hosting
•Limited offerings
•Erratic Track record
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A Better Way: Process-Driven IT Modernization
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The Value of the Process
“Business Process is
driving modernization
activities, not the
other way around – it
is about the most
bang for the buck and
the quickest route to
modernization.”
Dale Vecchio
Gartner Research Vice President
|
| 14
Gaining IT & Business Efficiency
Data-Intensive
Security Sensitive
Business Critical
Insurance
Reliability
Customer Data
Management
Hardware
Applications
Taxes/Billing
Investor Relations
Provisioning
Skills
Human
Resources
Compliance
Legal
Mission-Critical
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The Software AG Approach
Process-driven IT Modernization
…enables you to adapt the IT landscape in manageable steps, improve
processes intelligently, extend application value and leverage new
technologies — towards the goal of process excellence
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| | 16
Discovery & Assessment
Process Discovery
•
•
Extract process
performance data
from applications
Measure &
analyze KPI’s
Enterprise Architecture
Management
Manage modernization
process & assets
Application Discovery
•
•
Automatically
analyze
applications
Identify assets and
dependencies
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Modernization Roadmap
Enterprise Architecture
Management
Modernization Roadmap
Planning of Modernization Projects
Value, Costs, Risks, Enabling Technology
Value, Costs, Risks,
Technical Capabilities
1
2

Processes

Integration
Application
Platform
3



Software AG: Process-driven IT Modernization
Enabling Technologies
Application
Platform
Simplify and improve
maintainability, flexibility &
accessibility.
Optimize operational efficiency
of existing platforms or rehost
applications on new hardware.
Enterprise Architecture Management
Integration
Business Process
Seamlessly share data, master
data & application functionality
with other IT systems, SOA,
BPM
and business partner.
Discover inefficient business
processes and improve them by
workflow analysis, automation
& monitoring.
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Customer Case Study
IT Modernization – Customer Success
24x7 availability
of business records
improved
customer service
Eliminate
duplications with
common business
processes
Web-enabled
75 processes with BPM
reusing Natural business
logic built in the last
27 years.
Handles claims
management processes
with BPM across multiple
legacy systems
(COBOL Mainframe)
Automated forms
streamline
processes and
eliminate paper
Automated work schedule
and leave processes —
resulted in major time
and cost savings.
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Why Software AG
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Creating a Path to Continuous Adaptability with…
Holistic solution for implementing an IT
Modernization roadmap
Across-the-board assessment methodology
Comprehensive skill/knowledge transfer
path
Extensive set of tools for discovery,
measurement & process improvement
Complete Standard-based integration of
heterogeneous applications
State-of-the-art application development
& modernization platform
Perpetual infrastructure optimization &
consolidation
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CUSTOMER ENABLEMENT
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Who is Education Services?
• Education Services is a division of Software AG’s Global Consulting
Services.
• We provide a full array of learning programs ranging from general
enablement (Business Transformation) to traditional SAG
product/implementation training all designed to ensure Customers
are successful and capable of leveraging the full extent of our
solutions.
• We support all product lines (ETS, wM, and ARIS)
• We use Certified Software AG Instructors with an average of 8+ years
implementing our solutions. This approach ensures best practices
and real world examples are a part of our standard curriculum.
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Key Steps to Project Success:
1. Hire the right resources
•
Software AG can provide you with a guide on pre-req skills and experience best
suited to support Software AG implementation work
2. Ensure training is included in your plan
•
We can provide you with budgetary costs, schedules, recommended plans, etc.
•
Based on your specific project needs or hiring plan, we can work with you to
devise a customized learning plan OR recommend standard courses as you build
your Adabas/Natural teams.
3. Perform a Learning Needs Assessment
4. Utilize Software AG’s flexible learning options to increase your ROI for
training
•
•
•
•
•
Remote Delivery (no travel)
Public Training (shared classroom, great for just-in-time needs)
Training alone will not prepare you. Work hand-in-hand with GCS immediately
following the training to ensure your training investment pays in full dividends.
Keep your skills fresh as new products or versions are released.
Gain certification to assist you in validating skill levels.
Delivery Models and Methods (wM, ARIS, ETS, MDM, etc)
Onsite/Private
Public
Classroom
Overview
Customized
Remote (Virtual Classroom)
Mentoring
Test Drive
Specific topics
Webinars
E-Learning
Learning Concept – User Needs Analysis – Training Plan
Certification
Tailored Delivery
Standard
Software AG’s Approach to Customer Enablement
• E-learning (Intros, Adabas, Natural I/II)



Self-paced, e-learning available through high speed Internet
Designed to support just-in-time training needs
90 day access
• Test Drives (ESB, BPM, ARIS, SOA)
•
 Instructor-led, half day, hands-on product training
 Remote delivery (no travel)
 Designed to demonstrate product capabilities
 Seats are limited but available at no charge
Instructor-led session




Instructor-led, hands-on implementation training
Designed to prepare practitioners to support project work
Role and solution based, can be attended in a shared environment (Public) or by
means of a private session
Product Mentoring is also available to support less formal training needs or
specialized needs.
Additional Support Available
• Application Modernization Projects



We offer specific courses to support ApplinX, Entire X, Natural One, etc
In addition, we can help you through the change process by creating
learning plans that support total transformation (i.e. Java skills, web
services, non-product training, etc)
We also offer several packages (in partnership with Global Consulting
Services) that will provide a blended approach of classroom and on-thejob training to ensure your new skills are being applied properly and
learning is on-going. This approach ensures the FASTEST return on both
your technology and your skills investment.
Certification Program
Software AG offers the following
Certifications:
• wM Integration Developer
• wM BPM Developer
• wM CAF Developer
• wM SOA Developer
• Adabas DBA
• Natural Developer
• ARIS CAP
Certification paths and available course schedules
are available at:
www.softwareag.com/Corporate/service/training
Source: IDC’s Training Impact Survey, 2008
(n = 5534)
Relationship between Performance
and % of Teams certified
Enablement Resources
Software Education Services
 1-866-Teach IT (1-866-832-2448)
 US-Training@Softwareag.com
 Public Schedule (based on demand):
 LATAM Public Schedule:
http://inter.viewcentral.com/reg/webmethods_ext/MexicoCity
 North American Public Schedule:
http://inter.viewcentral.com/reg/webmethods_ext/NASchedule

Cynthia Stegall, Director, Education Services
 Cynthia.Stegall@softwareag.com
 Office: 571-262-7735
 Mobile: 571-297-5226
Empower

http://empower.softwareag.com
Questions?
Email: