What is Quality Management in layman`s language?

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What is Quality Management in layman’s language?

Overview of talk

What is quality?

What is there in existence to manage quality

How do they relate to each other

What quality to manage?

Technical

Managerial

Intrinsic quality of fish (taste, smell and texture); safety; spoilage/ freshness; grading; packaging; nutritional; authenticity; shelf life, etc.

Administrative systems; customer relations; promotion; delivery commitments; invoicing and payment, etc.

Environmental

Waste management; noise pollution; odours; pollutants, etc.

How to manage technical quality

Quality Assurance

(QA)

ISO standards

Quality Control (QC)

HACCP

Good Manufacturing

Practice (GMP)

Pre-requisite

Programmes

Quality Assurance (QA)

All the activities and functions concerned with the attainment of quality in a company including safety

Other terms include

– Quality Management Programme (QMP)

– Quality Management System (QMS)

– Total Quality Management (TQM) ??

ISO

International Standards Organization

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1211 Genève 20

Switzerland

The vast majority of ISO standards are highly specific to a particular product, material, or process. However, both ISO 9000 and ISO

14000 are known as generic management

system standards

.

ISO 9000 and 14000

ISO 9000 -

ISO 9000 is primarily concerned with "quality management”

ISO 14000 -

ISO 14000 is primarily concerned with "environmental management"

ISO 9000 Series

ISO 9001 Quality systems - Model for quality assurance in design/ development, production, installation and servicing

ISO 9002 Quality systems - Model for quality assurance in production and installation.

Quality Control (QC)

The operational techniques and activities that are used to fulfil quality requirements.

• an important subset of the quality assurance system active process that monitors and, if necessary, modifies the production system so as to consistently achieve the required quality

HACCP

H azard

A nalysis

C ritical

C ontrol

P oint

A systematic approach to the identification, evaluation, and control of food safety hazards

Ensures food safety

An approach that builds upon good manufacturing practice

Legislated in many countries

Good Manufacturing Practice

“..those procedures for a particular manufacturing operation which practitioners of, and experts in, that operation consider to be the best available using current knowledge.”

Also called

Pre-requisite Programmes

Now mostly associated with hygiene/sanitation

– SSOP (Standard Sanitary Operating Procedures) but also other company functions

– storage practices, incoming material, equipment maintenance, cold store management, etc.

Integration of technical systems

HACCP

CUSTOMER

REQUIREMENTS

Product

Specifications

GMP SSOP

Prerequisite programmes

MANDATORY

REQUIREMENTS

COMPANY QUALITY ASSURANCE

MANAGEMENT PRODEDURES

Total quality management

Technical

Managerial

Environmental

COMPANY

TOTAL

QUALITY

MANAGEMENT

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