IBM Blueworks Live
Overview and What’s New
Bill Hahn
BPM Solution Architect
Bill.Hahn@us.ibm.com
Goto  http://IBMBPMDemos.com for more resources
From zero to process excellence award in just
one year with IBM Blueworks Live
“I don't remember if we ever talked
about this or not. But, we had zero
processes when we started with
Blueworks Live […] I honestly can
say that the Blueworks Live software
was on the podium with us when we
accepted the award.”
– Business Analyst upon receiving
Process Excellence Award
Facilitate the engagement of different roles in process
improvement efforts
"Everyone is engaged in the process and people are
participating; it's really worked out very well... Blueworks Live is
as easy as it looks.“
“Using IBM Blueworks Live, employees are about
12 times more productive. The key word here is
empowerment. Employees are now empowered to
create the processes that they need.”
– Director of Operations
– Director of Innovation
“I'd almost say that IBM Blueworks Live has
democratized process work.”
– Hospital Administrator
“Helped us on our way to transforming our sales process
from reactive to proactive providing us with the
standardization, visibility and agility that we need to be
competitive.”
– Business Services
“We now have tools to map out, study and improve
all of our processes. They are user friendly and
logical. I’m excited that we’ve embraced the BPM
technology and culture that supports the way we
want to manage our business.”
- Business Analyst
"We were looking for something that was easy to use, rapid to
implement and would provide immediate tangible benefits within
a couple of days if not weeks.“
– Director of IT Governance
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Collaboration Key to Process Improvement
Developers
Rest of IT
Business Participants
240x
Leveraging your
knowledge workers
can be a huge opportunity
If someone asked you where
Agility Lever:
the latest version
of a critical
process is Faster
documented,
would
process change
and integration
you know how
to answer?
Over 300,000
processes have been
documented to date
easily and securely in
Blueworks Live
One shared repository of your most critical
business assets
• Simple enough for the masses, yet feature
rich enough to discover and document the
most complex processes
• Spend less time searching for and more
time finding your latest processes and
rules with easy tagging
• Feel at home with single sign on and
branding capabilities that give you an
increased sense of security and privacy
• Take the guess work out of work by
automating simple processes in 90
seconds or less for increased visibility into
your operations
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Lincoln Trust
Partnering for Process Improvement
Situation
• Paper overload: 100,000+ client requests per
month each generating a paper-based
process instance
• Knew paper overload was a process problem
- but limited IT/Business collaboration
prevented improvement
 Blueprinted processes to understand, document, and
improve workflows
We now have tools to map
out, study and improve all
of our processes. They are
user friendly and logical.
I’m excited that we’ve
embraced the BPM
technology and culture that
supports the way we want
to manage our business.
 BPM solution results:$2.2 million in savings to date,
120%ROI in one year, 25% increase in employee
productivity, 50% - 75% reduction in cycle times
LaTeca Fields, Business
Analyst at Lincoln Trust
Key Business Outcomes
 Business took process ownership
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If change is required in a daily
Agility Lever:
process, do you know who you
Faster process change
need to communicate
it to?
and integration
15,000+ Blueworks Live
users are being kept “in the
loop” about the latest
process changes impacting
their businesses
Continuous improvement through collaboration
• Discover, leverage and improve upon each
other’s work through collaboration
features that take the work out of
process improvement
• Standardize the process of process
improvement with a prescriptive approach
and a shared glossary of terms
• Discover and collaborate with SMEs from
within or outside your organization in real
time or through playback sessions
• Automatically become part of the “loop” by
following the items you care most about
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Presbyterian Healthcare Services
Laying down a foundation for innovation
Situation
To remain at the cutting edge of innovation,
Presbyterian Rust Medical Center needed to
improve the way it captured, analyzed and
documented its day-to-day processes.
Key Business Outcomes
Improved employees productivity by approximately 12
times
Enabled employees to become productive and begin
creating process flows after just six hours of training
Allow the hospital to quickly identify gaps and conflicts in its
processes
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Using IBM Blueworks Live,
employees are about 12
times more productive. The
key word here is
empowerment. Employees
are now empowered to
create the processes that
they need.
Doug Johnson,
director of innovation,
Presbyterian Westside
Healthcare System
How do you know that you are
Agility Lever:
rolling out the
process
Faster
change
changes that
willprocess
impact
the
and integration
business?
Over 100 reusable templates
and over 10 hours of on
demand self-paced learning
assets have given
Blueworks Live business
users the “license” to
participate hands-on in
continuous improvement
Business led change
• Documenting and automating processes in
the browser is as easy as capturing a
bulleted list
• No barriers to a broad user rollout with
the power of cloud based scale and zero
software install
• Through rich analysis sessions gain
actionable insights into areas that need
improvement
• Act on the need for change by taking your
processes into production with the IBM onpremise BPM suite
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Capture Decisions During Process Discovery
Designate an activity as a ‘Decision
Task’
Create a structured representation of
the decision in a Decision Table
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IBM Blueworks Live - Decisions
Model
Activities as
Decision Tasks
Specify
Decision Logic
View / Hide
Decision Tables in
Documentation
Export
Decision Table
details to Excel
IBM Blueworks Live - Policies
Analyze
how policies
apply to
processes
Create
relationships
between processes
and policies
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IBM Blueworks Live - Policies
Discover
relationships
between
policies and
processes
Reference
policies and
regulations in
existing systems
Attach
policy
documentation
Store
policies and
regulations in
business
repository
IBM Blueworks Live – Glossary
Promote
consistent use of
preferred terms
across your account
Empower
users to edit and
manage the glossary
Understand
where terms are
being used
Rename &
Merge
duplicate terms
to resolve
inconsistencies
IBM Blueworks Live – Industry Templates
Bootstrap
your business
discovery efforts
with 5 new
industry templates
providing capability
decompositions
Leverage
discovery maps for
Banking, Healthcare,
Insurance,
Manufacturing
(PLM), and Telecom
Extend
to match the needs
of your organization
Demo Screenshots
How is Process Discovery done today?
‣ Figure it out yourself
‣ Lock the team in a
conference room for day(s)
‣ Sticky notes
‣ Butcher paper
‣ Whiteboard drawings
‣ Back and forth till you finally
understand your process
‣ Scribe it all down
‣ Convert it to a
diagram/drawing
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Easy for novices, rich
enough for experts
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Single repository,
built for process
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Focused on
participation
BlueworkLive.com  Simple Enough for Novices…Rich Enough for Experts
“Process Discovery…Blueprint your process”
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iS1
iS2
BW Collab
ILOG S
BW>PD S
ILOG 1
ProcRulesEv
DM1 DM1 DM1
bw bpm e2e bwl m Confidential
bwl s Designer
All-in-One PD PP PO
Process Portal
Portal
Optimizer
OF Optimization
BPM 75 Adv
Integration
Sandbox
PD Collab
SnapDesign
Coach BFS
Hiring
Social OF
BPM75 a
BD Search
Snap Depl 2
QS BFS
HR BFS
Social Hir
IBM Business Process Mgr v7.5
http://BlueworksLive.com
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The simplest way to get started
with BPM
The quickest way to deliver
robust process applications
Process Discovery
“Modeling for Documentation”
Process Implementation
“Modeling for Execution”
iS1
iS2
BW Collab
ILOG S
BW>PD S
ILOG 1
ProcRulesEv
DM1 DM1 DM1
bw bpm e2e bwl m Confidential
bwl s Designer
All-in-One PD PP PO
Process Portal
Portal
Optimizer
OF Optimization
BPM 75 Adv
Integration
Sandbox
PD Collab
SnapDesign
Coach BFS
Hiring
Social OF
BPM75 a
BD Search
Snap Depl 2
QS BFS
HR BFS
Social Hir
BPM in Action
Rapid, Agile and Iterative
Process
Portal
Process
Portal
Process
Coach UIs
Process Discovery, Modeling & Analysis
Execute Worker
and Monitor
Manager
Execute
Design
Process
Center
Shared Model
Process Optimizer
Model for
Execution
Import Process Model
Process
Designer
Business
Modeler
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Analyze
and Improve
Optimize
Confidential
Business
Analyst
BPM Roles-based Development – Rapid, Agile and Iterative
Process Portal
Process Portal
Admin Console
UI Screen
Flow Coaches
Manager
Worker
Scoreboards
Process Designer
Execute
Administrator
• Collaborative platform
• Iterative, shortened development cycle
BlueworksLive.com
• What you model IS what is executed!
Process Modeler
Design
Process Designer
BPM
Shared Model
Process
Center
• Single, Shared process model
• Lower technical effort (less time, cost, risk)
Optimize
• Simplicity with Sophistication
(Attractive to BOTH Business and IT)
BPM Developer
Process Inspector
Process Optimizer
Integration
Designer
Business
Analyst
Integration
Developer
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IBM BPM and Decision Management Key Products
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Process Center
Decision Center
Process Server
Decision Server
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Links to Your Next Steps…
IBM BPM Delivery Capabilities
Including Education and Enablement Services
http://BlueworksLive.com
http://IBMBPMDemos.com
BPM Process Discovery & Modeling in the Cloud
• Blueprint Process Modeling for inventory & mapping
• Knowledge sharing & collaboration
• Process analysis & prioritization
BPM Process Modeling & Implementation
• Rapid process application development
• Continuous process improvement
• BPM program management
Education, Enablement and on-demand Services
• Quick Win Pilots
• Role-based education & mentoring
• Expert Services when and where they’re needed
http://www.ibm.com/developerworks/
websphere/services/
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Get started right now
• 30 day free trial, unlimited in the cloud!  http://BlueworksLive.com
• Whitepapers / Redbooks:
BlueworksLive Guide: http://www.redbooks.ibm.com/redpieces/abstracts/redp5111.html?Open
Decisions/Rules Discovery w/ BWL: http://www.redbooks.ibm.com/abstracts/redp4993.html?Open
• See BlueworksLive Demos:
• YouTube Demos Collection: http://SmarterProcessDemos.com
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