RSM/DSM Call
August 1, 2014
Medtronic Confidential - Internal Use Only
Agenda
• Top 5 implementation best practices
• MyGameLink – 1 more week!
• New resources
• Q&A
Medtronic Confidential Internal Use Only
Top 5 Implementation Best
Practices
Top 5 Implementation Best Practices
• Drive FFTI completion
• Understand our cellular service
• mSTAR 3.0
• Educate every associated clinic on the Account Setup Form
• Educate clinicians on process when a LINQ patient gets a
MDT device
Medtronic Confidential Internal Use Only
Drive FFTI Completion
Medtronic Confidential Internal Use Only
Cellular Connectivity
• The MyCareLink™ Monitor connects right
out of the box using the best connection
in the area (either 2G or 3G).
• There are 2 major systems used for
cellular: CDMA and GSM. The
MyCareLink™ Monitor will only work
using a GSM signal.
– Verizon, U.S. Cellular, and Sprint are examples of
major carriers using CDMA.
– AT&T and T-Mobile are examples of major carriers
using GSM.
• GSM is the most widely used cellular
connection across the globe and covers
approximately 90% of the US population.
• Usually, only 1 bar of cellular strength is
required to complete a transmission.
6 connectivity
*There is no guarantee of cellular
mSTAR 3.0 - Searching for Clinics
Medtronic Confidential Internal Use Only
REFRESH
DATA!
Medtronic Confidential Internal Use Only
Reordering MyCareLink Monitors via
mSTAR
Medtronic Confidential Internal Use Only
Complete Billing in mSTAR
Medtronic Confidential Internal Use Only
Make sure you’re connected
Medtronic Confidential Internal Use Only
Timing from mSTAR to CareLink
• Current average is 61 minutes
– Includes several outliers of 24 hours due to billing portion not
complete
– Will continue to drop as 24 hour issue is resolved
• Average of 46 minutes without outliers
Medtronic Confidential Internal Use Only
Reveal LINQ™ ICM Patients Implanted with
a Medtronic Device
These patients may keep their same MyCareLink™ Monitor!
Simply follow these easy steps:
• Enter the new device serial number into the CareLink® Network – you
DO NOT need to enroll them as a new patient!
• After this is updated, instruct patient to do one manual setup
transmission
• Remember to teach your patient how to use
their monitor with their new Medtronic device
Medtronic Confidential Internal Use Only
Software Update Process:
When Updates Occur
Software updates may occur:
• The first time the monitor is plugged in (as long as the monitor is enrolled
in the CareLink® Network)
• Every 15 days the monitor will look for any software updates if needed
(monitor must be kept plugged in)
• A forced update may take place if you unplug the monitor from the
electrical outlet, then plug it back into the outlet
• Medtronic will typically send updates 2-3 times per year
Medtronic Confidential Internal Use Only
Software Update Process:
What Patients Should Do
Important: Patients should not touch the monitor during the update process
• Wait approximately 20 minutes, then press the “Accept” button to display the start screen
and initiate the interrogation process.
• The system should “wake up” from the sleep mode when the “Accept” button is pressed. If
the system remains unresponsive after 60 minutes, contact Medtronic Technical Support.
The patient will see the following during a software update:
After boot (5 min)
“Sleep screen”
Software Update
Depending on the size of the update, the
animated Software Update screen displays
for about 10-15 minutes before rebooting.
Reboot
Boot
Reboot
FDN checks for updates and downloads
Installing updates (system is busy)
Medtronic Confidential Internal Use Only
(Happens automatically)
MyGameLink!
MyGameLink
• Launched MyGameLink on Monday and participation has been excellent so far!
• Top 5 CSs per Area will receive 100 Recognize! Points
• The top district, Central New England, has over 5 million points – WOW!
CS LEADERBOARD:
Dianna LaMar
Leslie Daniels
AC Gogburn
Kim French
Caryn Legros
TOP DISTRICTS:
Central New England (5,092,800 points)
Northern New England (4,908,700 points)
Northern Pacific (4,569,500 points)
Southwest Florida (3,708,800 points)
Atlanta East (2,551,200 points)
Contest runs one more week, so please encourage your teams to keep playing!
17
Medtronic Confidential Internal Use Only
New Marketing Resources –
coming soon!
New Marketing Resources
• Earl Bakken – Welcome to Medtronic letter
• Travel bag promotion (paying customers only)
• Box stickers
Medtronic Confidential Internal Use Only
New Marketing Resources
•
•
•
•
MyCareLink customer training presentation
Cellular connectivity flier
CareLink enrollment customer video
CareLink enrollment customer flier
*All of these new Marketing tools are still in the Regulatory approval
process. Once approved, they will be added to Bluewire and promoted
through Flipbook.
Medtronic Confidential Internal Use Only
Questions?