SAP Business One
Business continuity and improvement with SAP B1 support
Richard Leong
Business Development Head – Asia Pacific Japan
Agenda
1. Maintenance and Service - Business Model
2. SAP Maintenance
3. Partner Enablement
4. New Innovations
5. Summary
© 2011 SAP AG. All rights reserved.
2
Maintenance & Service Offering to Customers
Business Model
SAP
Maintenance
Partner
Services
Customer
Partner Enablement
SAP
Maintenance
SAP’s offering to partner
Partner’s offering to customer
SAP Maintenance is Part of the Complete “Service Offering”
© 2011 SAP AG. All rights reserved.
3
Agenda
1. Maintenance and Service, Business Model
2. SAP Maintenance
3. Partner Enablement
4. New Innovations
5. Summary
© 2011 SAP AG. All rights reserved.
4
Value of Maintenance Contract
Automating and running business management systems is more than buying a
software package and implementing it. The complete solution also includes:
Up-to-date
Technology
New
Capabilities to
fit more
needs
Protect
Your
Investment!
Reactive &
Proactive
Problem
Resolution
© 2011 SAP AG. All rights reserved.
Legal
Changes and
Compliancy
5
Survey No.1
Most Important Element in Maintenance
Survey results of the elements that you believe is significantly more important than
the other?

Problem resolution

Legal compliancy

Up to date technology

New capabilities and continuous improvement

There is not one element significantly more important than the others
© 2011 SAP AG. All rights reserved.
6
Proactive and Reactive Problem Solving
Offerings and Benefits
•
•
•
•
•
•
•
•
© 2011 SAP AG. All rights reserved.
3rd level support
Global problem resolution
24X7 handling of messages with ‘very high’ priority
Escalation handling
Patches
Customer portal (e-learning, how to guides, knowledge base,
etc)
SDN forums
Remote Support Platform
7
Proactive and Reactive Problem Solving
For Reflection:

Would you choose to go through life without a health
insurance?
 “Let us hope nothing “bad” happens with our system.
But if it does, we need to be sure we can get help
ASAP!”
Do not let unforeseen events stop you from
using the system!
© 2011 SAP AG. All rights reserved.
8
Legal Changes and Compliancy
Offerings and Benefits





SAP spends significant effort in detecting legal
changes as soon as possible
How to guides and/or adjustment of the software
in case of legal changes
SAP spends significant effort in streamlining
business processes for efficient handling of legal
requirements
Avoid penalties and/or problems with tax
authorities
Improve efficiency in producing statutory reports
© 2011 SAP AG. All rights reserved.
9
Legal Changes and Compliancy
For Reflection:

Would you purchase a virus scanner software without
a subscription for new virus definitions?
Stay Out of Trouble!
© 2011 SAP AG. All rights reserved.
10
Up-to-Date on Technology
Offering and Benefits





Updates for new windows server
and client versions
Updates for new SQL versions
Update for new office versions
Be able to run SAP Business One
on new PCs
Take advantage of improvements
of new technology
Information about supported platforms and planned support is
listed on the PartnerEdge Portal
Do Not Let Technology Outdate Your System
© 2011 SAP AG. All rights reserved.
11
New Capabilities and Continuous Improvement
Benefits

Enhancements & new capabilities based on
customer feedback and market developments.

Automate more of your business

Leverage improvements to increase efficiency
and reduce TCO
Examples

Release 8.81

Crystal Report Development User

Release 9.0 planned

Innovations to leverage trends in how to do
business.
Take Advantage of New Capabilities To Address Your Changing Needs!
© 2011 SAP AG. All rights reserved.
12
Survey No. 2
Positioning of Technical Support
Which is most appropriate to position to a customer concerning technical support?

SAP Maintenance contract gives you the right to technical support.

SAP Maintenance contract is an insurance policy for you.
© 2011 SAP AG. All rights reserved.
13
Survey No. 3
Importance of Development Roadmap
Why we talk to customers about our development roadmap?

Provide confidence that SAP Business One is a long term SAP solution

Let customers know what is coming so they can plan better
© 2011 SAP AG. All rights reserved.
14
Value of Maintenance Contract
Automating and running business management systems is more than
buying a software package and implementing it. The complete solution
also includes:
Up-to-date
Technology
New
Capabilities to
fit more
needs
Protect
Your
Investment!
Reactive &
Proactive
Problem
Resolution
Legal
Changes and
Compliancy
Protect Your Investment with Maintenance Contract
© 2011 SAP AG. All rights reserved.
15
Agenda
1. Maintenance and Service, Business Model
2. SAP Maintenance
3. Partner Enablement
4. New Innovations
5. Summary
© 2011 SAP AG. All rights reserved.
16
Partner Enablement
Offerings and Benefits



SAP
Maintenance


Partner Enablement


SAP’s offering to partner



Solution Training and Enablement (E-learning,
LPEs, empowerment sessions, podcasts, etc)
Solution database
Self help
Message wizard
Patches
E-Mail and RSS about new patches
Forums
RSP
Partner support dashboard
Others
SAP Enables Partners To Provide Service To Their Customers
© 2011 SAP AG. All rights reserved.
17
Agenda
1. Maintenance and Service, Business Model
2. SAP Maintenance
3. Partner Enablement
4. New Innovations
5. Summary
© 2011 SAP AG. All rights reserved.
18
Transforming SAP Business One
From a Business Solution into a Flexible Business Platform
Benefits of the Business Platform



Enhance business operations
Offer new user experience
Support multi device
© 2011 SAP AG. All rights reserved.



Accelerate Co-Innovations with Partners
Integrate Web and Cloud
Achieve greater efficiency and lower TCO
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Key Investment Areas of Upcoming Releases
Investment Areas and Benefits
Integrate new types of
applications and
deployment models
Enhance solution
enablement for
Partners
Manage TCO
Orchestrate Integration
and Collaboration
Enable real-time Business
Transparency and Clarity
Cover End-to-End
Standard Business
Processes
© 2011 SAP AG. All rights reserved.
20
SAP Business One 8.8
Quality of SAP Business One Significantly Improved!
Changes made in 8.8 release to improve quality:
Engine Refactoring
The source code in multiple areas of the software has been rewritten to consolidate and
streamline functionalities that has been added over the years across ‘cluster’ releases.
‘Engines’ like serial & batch, inventory valuation and gross profit functionality has been
introduced.
Development Methodology
Introduced taskforce safeguarding for critical areas like upgrade functions, compatibility,
performance, etc.
Test Automation
Significantly increased usage of test automation: Improved regression scenario testing,
more scenarios covered, complementation of defect test automation through whole product
cycle.
© 2011 SAP AG. All rights reserved.
21
New User Experience
Real-time embedded Analytics*
Enable real-time Business Transparency and Clarity
 Integrated printing and reporting solution based on Business Objects technology
 Compelling embedded real-time reporting functionality
 Instant access to real-time, business critical information with SAP Crystal Reports
SAP Crystal Reports Form
© 2011 SAP AG. All rights reserved.
Selected details on the Roadmap for SAP Crystal Reports:
 Improved style guide since release 8.8
 Multi language support planned for minor release 8.82
SAP Crystal
Dashboard
* Extra purchase necessary. More information in Q4/2010 regarding timing and pricing22
New User Experience
Personal work center - Cockpit
Cockpit feature a dramatically improved user interface
 Intuitive user experience; Easy UI configuration and personalization
 Simple embedment of Partner solutions (add-ons)
 Fast adoption of predefined work centers delivered by SAP and Partners
Dashboard
Integration for
KPI monitoring
Cockpit selection
/ configuration
and classic
navigation
Open
Documents
© 2011 SAP AG. All rights reserved.
Search Engine Easy navigation
Messages / Alerts or
Workflows
Common Transactions and links
Option to embed
Business Services
such as Dun&
Bradstreet; Web
feeds/RSS; Social
networks; any WebApplication
or Information
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New User Experience
SAP Crystal Dashboard Design* - Insight to Action
Clear Enterprise - Move from operational excellence to managerial excellence
 Transparency through closed loop between transactions, analytics and information
 Direct access from decisions to actions
1) Click KPI display
in Dashboard
2) KPI Drilldown
3) Details Drilldown;
Proposed Actions
Streamlined processes
- Faster execution
Complete insight
- Better decisions
SAP Crystal
Reports
© 2011 SAP AG. All rights reserved.
4) Action:
Compare price
5) Price change;
Updated price
list in SAP
Business One
SAP Crystal
Dashboard Design
* Extra purchase necessary. More information in Q4/2010 regarding timing and pricing 24
New User Experience
Mobile Solution for SAP Business One*
Mobile Capabilities based on Integration Component



Technology to build mobile applications to give customers constant access to their most important data
Basis for Software Solution Partners to extend the access to different types of devices
Support for transactional processes and analytics with real-time access to information and transactions
Process or analytics, such as
approval procedure / report
SAP back-end
Front-end on mobile device
Transactional
© 2011 SAP AG. All rights reserved.
Analytical
Various devices
* Available since SAP Business One 8.8 PL12 & B1 8.8 INTEGRATION COMPONENT 25
SAP Business One Mobile Application
SAP Business One mobile app
SAP Business One with You Anytime, Anywhere


With the SAP Business One app, you can view reports and content, process approval requests, manage customer
and partner data, and much more
Further enhancements in 2011 on content and function; supporting additional platforms/devices
© 2011 SAP AG. All rights reserved.
26
Business Networks and Connectivity
Integration framework for SAP Business One
B1i as the platform for integration & collaboration
■
■
■
■
Integrates customers into business networks, across heterogeneous system environments
Retrieves, maps and exchanges data with Web services, mobile devices, collaboration tools, and social networks
Brings rapid implementation with rich and proven out-of-the-box scenarios
Integrates cloud computing and hybrid deployment model for network applications
Network of Solutions Supporting Network of Business and People
© 2011 SAP AG. All rights reserved.
27
Supportability
Upgrade Wizard for SAP Business One 8.8
The Upgrade Wizard streamlines upgrades through a fully guided process
 Simplifies and secures upgrades while ensuring data integrity
 Prevents data-loss and eliminating human mistakes
 Reduces maintenance, support, and training costs as less experience is needed
Analysis &
Configuration
Pre-upgrade
Tests
Backup
SW/Database
Upgrade
Verification /
Restoration
FUTURE
SAP Business One
Lifecycle Management
SAP Business One Landscape
© 2011 SAP AG. All rights reserved.
28
What Partners Are Saying So Far...
“
“
SAP Business One has a new upgrade wizard, which is one of the most intelligent I’ve
ever seen. It is very thorough and takes you through everything you need to consider
up front during installation. This makes for a very smooth migration.
Carl Lewis,Vision 33, SAP Business One Channel Partner in USA.
With the new upgrade wizard, there is less preparation and work for us to upgrade our
customers. It is a well secured and robust. The first customer we upgraded was done in
4 hours, including technical upgrade, set up of configuring additional topics (bank
statement processing, crystal reports) and instruction on new functionalities.
Mick de Valk, Aseco, SAP Business One Channel Partner in Netherlands
© 2011 SAP AG. All rights reserved.
29
SAP Business One On In-Memory Computing*
■
Proof of Concept for Real-Time Analytics and Freestyle Search Succeeded
■
In-memory Computing Is Up To 100times Faster Than MS SQL Server
200
180
160
140
120
100
80
Time to
60
drill down
(in Second) 40
20
0
B1 Dashboard Performance
In-Memory vs. MSSQL
1 Users
2 Users
5 Users
# of Concurrent
Users
# of Concurrent Userss
* Proof of Concept; Availability tbd
© 2011 SAP AG. All rights reserved.
NewDB
MSSQL
30
Where we are with SAP Business One 8.81
Roadmap Snapshot
© 2011 SAP AG. All rights reserved.
31
SAP Business One 8.81
In Summary
 Lots of New and Exciting enhancements!
 Get a copy of the ‘What’s New in SAP
Business One 8.81’
 Delta training materials are already available
in the Channel Partner Portal
 Live customers in 8.81
 Please planned for your ramp-up with your
customers
© 2011 SAP AG. All rights reserved.
32
Agenda
1. Maintenance and Service, Business Model
2. SAP Maintenance
3. Partner Enablement
4. Partner Services
5. Summary
© 2011 SAP AG. All rights reserved.
33
Maintenance and Service Offering to Customers
Business Model
SAP
Maintenance
Partner Enablement
SAP’s offering to partner
Partner
Services
Customer
SAP
Maintenance
Partner’s offering to customer
SAP Maintenance Is Part of the Total Service Solution
© 2011 SAP AG. All rights reserved.
34
Thank You!