Lync - Westcon

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Your

Lync Hardware Distribution Partner

Making Lync Simple

r

and More Profitable

AudioCodes One Voice for Lync

Jasper Maters, AudioCodes

Jasper.maters@audiocodes.com

0031 6 519 17 446

Your

Lync Hardware Distribution Partner

Making Lync Simple

r

and More Profitable

Lync: Customer Momentum

70 40

5M

14K

250

86%

“If all you have is a hammer, everything looks like a nail”

AudioCodes’

One Voice

for Lync

One source for all voice network elements

One expert team for voice professional services

One point of contact for voice support

AudioCodes: A Brief Intro

Market leader in VoIP networking Products

Ranked

#1

providers

Ranked

#3

in low and mid density media gateways for service in enterprise session border controllers

(Infonetics 2012)

Deployed in over than 100 countries in service provider and enterprise networks

Strong brand for quality & performance

Global partnership with leading telecom players

20 years of VoIP expertise

Public since 1999

Strong Global Presence

Worldwide presence:

Headquarters: Israel

USA and Canada

APAC: Singapore, Korea, China, India, Australia, Japan, Hong Kong

EMEA: UK, France, Benelux, DACH, Russia, Italy, South Africa,

Poland

CALA: Miami, Brazil, Mexico, Argentina, Colombia

Global Distribution Network covering more than 100 countries

Support Centers covering all time zones

3 Logistics Centers in North America, EMEA and APAC

Suite of Solutions for Microsoft UC Voice

The only vendor with complete voice solutions offering for Lync

Comprehensive Qualified Lync IP Phones

420HD IP-Phone

430HD IP-Phone

440HD IP-Phone

Benefit from full integration with Microsoft Unified

Communications

Full support for Microsoft's

RTA

Provisioning via Lync

Lync presence indication

Enhanced “Better

Together” support over

Ethernet*

*Available Phase 2

Simple, secure sign-in

Lync contacts displayed on

LCD screen (440HD model)

Optional tablet expansion for attendant console*

Complete Set of Products for All Connectivity Needs

SIP Trunking TDM Trunking

Connectivity to

Local PBX

Integration with

Non-certified

IP-PBX

E-SBC for connecting to SIP Trunking (e.g. Skype Connect) or existing

IP-PBX

Enhanced Gateways for connecting to PSTN or existing PBX

ELIN Gateways for E911 calling

Gateways for analog phones, modems and faxes

Range of densities, high availability and redundancy options

Full suite of Enhanced Gateways & E-SBC

AudioCodes Enhanced Gateways and E-SBCs offer investment protection

Supporting gradual migration from TDM to Lync, and from PSTN to SIP Trunking using the built-in Enterprise class Session Border Controller

Secured SIP Trunk connectivity

Connectivity for analog phones, fax machines

Lync migration support with advanced routing features

Public Switched Telephone

Networks connectivity

TDM and IP-based Private

Branch Exchanges

Integration

Mediant 800

Mediant 1000

Mediant 2000

Enhanced Gateway and E-SBC

Small Sites

Enhanced Gateway and E-SBC

Small - Medium Sites

Enhanced Gateway

Medium - Large Sites

Mediant 3000

Mediant 4000

Enhanced Gateway and E-SBC

Large Sites

E-SBC

Very Large Sites

Full suite of Enhanced Gateways & E-SBC

Typical design of Lync at headquarters

Headquarters site

AudioCodes

Enhanced Gateway and E-SBC

SIP Trunking and/or PSTN

Lync Endpoints

AudioCodes Lync

Compatible

Analog Devices

PBX/IPPBX

Full suite of

Survivable Branch Appliances

(SBA)

Family of Survivable Branch Appliances that can fit any branch location and size

SBA with Integrated access sand data services

• SBA appliance with Router, access (WAN termination), PoE LAN Switch and firewall

SBA with full resiliency

• RAID1, SSD , dual PS, and recovery utility to allow minimal MTTR

Advanced applications

• Such as SIP Phones and Smartphones integration and recording

Full modularity of Interfaces

Easy and smooth migration for Lync 2013 branch offices

• Advanced call routing, Call Forking and Active Directory look-up

Supporting emergency calling standards

• Including E911 and Emergency Location Identification Number (ELIN)

Mediant 2000 SBA

Mediant 800 SBA

Mediant 1000 SBA

Small Branches Small - Medium Branches Medium - Large Branches

Full suite of

Survivable Branch Appliances (SBA)

Typical design of Lync at a branch

IP WAN

Branch office

AudioCodes SBA and E-SBC

Lync

Endpoint s

AudioCodes

Lync

Compatible

Analog

Devices

PBX/IPP

BX

SIP

Trunking and/or

PSTN

Applications - SmartTAP

SmartTAP is a secure, stable and certified solution for Lync that enables the recording of key business interactions

Certified

Microsoft LYNC FIRST qualified recording solution

Economic

No conferencing resources needed

Port Mirroring is optional

No impact on quality of conversation

Compliance Recording

Transaction

Verification

Quality

Assurance

Dispute

Resolution

Feature Rich

Record ALL User Types for ALL call scenarios including Mobile or Home Users.

Recording of Microsoft RTA codec with built in transcoding

Remote Branch Survivability

Scalable from as small as 8 to N concurrent sessions on a single or distributed server configuration

Applications - Auto Attendant

AudioCodes' Auto Attendant is an Interactive Voice Response (IVR) system that provides enterprises with a powerful and flexible tool to manage inbound calls and deliver them to the intended destinations.

Automatically plays voice prompts to callers

Transfers callers to additional menus and extensions based on caller input

Supports different operator numbers for working and non-working hours

Detects received fax calls and forwards faxes to the enterprise's default fax machine/e-mail

Remote online management of the Auto Attendant service

Multi Language support

Applications – Campus DECT Support

AudioCodes DECT Mobility

Capabilities:

IP DECT system integration

Multi access point support

Individual mapping of DECT extension into

Lync user account

Support a variety of IP DECT systems includes:

Gigaset

Aastra

LG-Nortel

ICON

ASCOM

Features Supported (Partial list):

Registration

Basic Calls (In/Out)

Caller ID

Call Waiting

Call Hold

Call Transfer

Call Forward

Multiple Lines

Speed Dials

Speaker Phone

Management

Range of management tools to ensure smooth deployment and operation

Integration with Microsoft SCOM

SCOM plug-in to monitor the SBAs and Enhanced Gateways through

Microsoft centralized System Center Operations Manager

Monitoring Gateway alerts and performance information

Enterprise-Grade centralized Element Management System

(EMS)

Operations, Administration, Monitoring and Provisioning

SBA centralized update tool

Simplified operation and cost reduction

S

ession

E

xperience

M

anagement (

SEM

)

Management - Voice Quality Monitoring

Session Experience Manager (SEM) software is an intelligent analysis tool for monitoring the quality of VoIP calls within the enterprise network and its connecting trunks to service providers

Quick overview of network VoIP quality

Alarms on bad VoIP quality

VoIP network trend analysis

VoIP Bandwidth consumption

Reports

Call list with easy filtering

One Expert Team for All Your Services Needs

One supplier that provides you expert professional services…

Planning &

Design

Network

Readiness

Assessments

Installation &

Implementation

Training

ONE supplier that provides you with expert customer support…

24x7 Technical

Support

Software

Upgrades

12

9 3

6

Spares

Management

Remote

Monitoring

One Expert Team for All Your Services Needs

-

-

-

AudioCodes Professional Services

Provided Globally

Complementary to the voice partner services

Ensuring that all integration challenges are met

Professional Services for Lync deployment

Planning, Design, and Project Management for

Network readiness assessment

PSTN/PBX/SIP Trunk Integration

Voice Network Survivability Design

Implementation of Microsoft Lync solutions

Physical Installation

Configuration

Training

Day-to-day maintenance and monitoring services

One Expert Team for All Your Services Needs

AUDIOCODES ACADEMY -

Career Development with Lync

A full suite of training to develop your technical skills for Lync deployments using

AudioCodes

Hands-on certification training

Remote instructor led training

Trainings by local training partners

Certification Training

– Participants are awarded with AudioCodes professional certification

AudioCodes Solutions in Microsoft® Lync™ Server 2013

Environment - Advanced

AudioCodes Solutions in Microsoft® Lync™ Server

2013 Environment - Essentials & Configuration

Educational Training

– Participants are awarded with record of completion

Online Instructor Led -

AudioCodes Solutions in Microsoft®

Lync™ Server 2013 Environment - Essentials &

Configuration

Follow The Sun Comprehensive Technical Support

Field Application Engineer answers each call (normal business hours)

Geographical Diverse Support

Centers with local FAEs

24x7 support for Critical Issues

Website Incident Management

Operations and Support

Help Desk

Remote Monitoring

Software Upgrade

Advance Replacement

Managed Spares

On-Site Break/Fix

Managed Spares

AudioCodes’

One Voice

for Lync

Comprehensive product and service program

Simplifying voice-enablement of Microsoft Lync

Wide product portfolio of voice network elements

Advanced support services and consulting expertise

“If all you have is a hammer, everything looks like a nail”

Jasper Maters

Sales Director Benelux jasper.maters@audiocodes.com

+31 6 519 17 446

AudioCodes’

One Voice

for Lync Questions:

Question 1: What protocol does AudioCodes uniquely support in its Lync phones?

Question 2: What is the best AudioCodes solution to use to connect to a SIP Trunk?

Question 3: management?

Does AudioCodes support SCOM for

Question 4:

Lync today?

What percentage of Fortune 500 companies use

Question 5: available in?

What colours are the AudioCodes Lync phones

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