Corporate Overview
Enterprise Presentation
February 2013
Complete Innovations Intro
Complete Innovations (CI) is a
leading global provider of mission
critical fleet, asset and mobile
workforce management solutions.
•
Incorporated in 2000 by Tony Lourakis
& Andrew Merisanu
•
Headquartered in Toronto, ON with US
office in Atlanta, GA
•
One of the fastest growing companies
in North America – Profit200 & Deloitte
Fast500
•
~100 employees and 5,000 customers
Successful Partnership
• Over the 10 year+ partnership, we have signed up
over 50,000 subscribers
• Working with Complete Innovations, TELUS has
become a national leader in fleet management and
mobile workforce solutions
• Our products are exclusive to TELUS; we do NOT deal
with any of the other wireless carriers in Canada
What is Fleet Complete?
Fleet Complete, a cloud based solution (SaaS) for all
industries who utilize FLEETS, ASSETS and/or MOBILE
WORKERS in their daily operations. The Fleet Complete
solution is proven to reduce costs, increase efficiency,
and reduce driver risk.
• The Fleet Complete Solution is being used
across more than 5000 customers to
manage tens of thousands of drivers in
North America today, and is considered a
global leader in the GPS Fleet Tracking
sector. Our CUSTOMERS HAVE GAINED
ACCURATE OPERATIONAL CONTROL over
their resources/assets in the field,
leveraging Fleet Complete in all areas of
fleet management.
Fleet Complete:
3 Solutions on 1 Platform
Fleet Complete PC Application
All 3 Fleet Complete solutions can be
tracked and managed from:
•
.NET PC App
•
Browser + Mobile Browser
(HTML5) App
•
iPad App
Fleet Tracker
Asset Tracker
Resource Tracker
MGS100, MGS200 ou MGS500
CalAmp, Pointer
iPhone, Android, BlackBerry Torch
Key Benefits
• Real-time fleet management
– Enables businesses to track location, speed and direction your vehicles are
traveling to be able to respond to customer needs faster and more
accuracy
• Operational efficiencies
– Reduced speeding, idle time, off hours driving, reductions in payroll and
paid overtime. All of these can be achieved by monitoring your remote
workforce
• Vehicle maintenance
– Scheduled proactive maintenance in the system allows for easier
management of vehicles and prevent costly vehicle repairs
• Increased revenues
– Business can get more work out of existing field staff in the same time
period
– They can use GPS tracking to reduce wasted time, increase dispatch
efficiency and route the closest worker
Fleet Complete Target Markets
Delivery Fleets
Courier | Parts Delivery | Office Supplies Delivery | Furniture Delivery | Food & Beverage
Delivery | Armored Vehicles | Passenger (Limo, Patient Transfer) | Tow-Trucks
Service Fleets
HVAC | Plumbers | Electricians | Technicians | Landscape | Property Management |
Restoration & Repair | Construction | Environmental Services | Waste Management
Rapid Customer Growth
Subscriber Count continues to grow
• Adding over 1,000 subscribers per month
• Less then 1% churn rate
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
2006
2007
2008
2009
2010
2011
2012
Product Strengths
• High Loyalty
– Low customer churn rate, less than 1%
• Proven technology
– 10+ years in-market, owned and developed by Complete
Innovations
• In-House R & D
– New features are often based on feedback from our large base
of existing customers
• Reliable
– All customer data is stored in a TELUS Data Center
– 3 year warranty on hardware (Fleet Tracker)
What Makes CI Stand Out from the Crowd
A feature-rich software platform, that scales up to meet
the needs of enterprise customers and user-friendly
enough for SMB customers.
Bundled, no capital outlay solutions on one bill
EXCLUSIVELY offered through Telus.
Fleet Complete offers Fleet Tracking, Asset Tracking and
Action Tracker in one platform accessible from a rich
desktop app, web browser app, iOS app and android app.
CI is a MISSION-CRITICAL company that is focused on
providing the best possible customer service including
free unlimited training and support.
Professional Services
Our Professional Services team has the expertise and
resources to enhance our platform, integrate it with customer
systems, and even build new components to compliment
The team provides:
•
Custom reports development
•
Systems integration with other back-office
systems
•
Custom mobile applications to accommodate
specific business requirements related to the
mobile workforce
•
Core product customizations and enhancements
to accommodate any business requirements of
Enterprise customers
Staples Canada
Profile
•
Market Leader in office supplies
•
300+ vehicles
Challenges
•
Manual processes based on
paper forms and voice
communication resulting in
significant information delays
•
Manual entry increased chance
for human error
•
No real-time access to delivery
status info
•
No OS&D reporting (Overage,
Shortage & Damages)
•
No information on drivers status
and location
•
Difficult to handle new or urgent
orders
Solution
•
Implemented handheld mobile devices
for all drivers to automate dispatch and
order management
•
Smart barcode scanning for pickup and
deliveries including digital POD
signatures
•
GPS tracking provides efficient dispatch
operations
•
Detailed efficiency and operational
reporting
•
Seamless integration with multiple
Staples’ back-office systems
Benefits
•
Improved customer satisfaction through
online order status update
•
Eliminated data entry errors
•
Enabled route optimization through
detailed in-field delivery data
•
Better utilization of staff to support
business
•
Increased efficiency in fleet and
operations
Sobeys
Profile
•
2nd largest food retailer in Canada
•
1,500 stores, 10 provinces, $16B in sales
•
Eastern Fleet: 500 vehicles in Maritimes,
QC and ON
Challenges
•
No visibility on actual time spent at each
store for delivery and pickup
•
Difficulty keeping track of the location and
status of Sobeys fleet
•
Unnecessary expenditures on leasing extra
trailers due to a lack of status info
•
Unable to monitor route compliance
Solution
•
Implemented Fleet Complete on tractors to
get real-time location information for their
trucks
•
Ability to keep track of driver, vehicle, route
and associated trailer assigned to a job
•
Integration with Sobeys’ existing backoffice
•
Custom fleet utilization reports
Benefits
•
Accurate estimated arrival time and
notifications allow stores to plan
efficiently for impending delivery/pickup
•
Actual route data provides Sobeys the
ability to analyze and further route
optimization/planning
•
Increased driver accountability
•
Better visibility on available tractors and
trailers after each driver’s shift
•
Fuel economy
•
Driver performance & monitoring
MTQ Integration
Industry: Government
Profile
•
Quebec Ministry of Transport (MTQ) is
responsible for road maintenance in
Quebec
•
Highway snow-removal contracts are
tendered by the MTQ
Challenges
•
Bidders are required to provide realtime tracking information on vehicle
locations
•
The MTQ needs to be able to identify
the roads where snow removal
equipment is in operation at all times.
Solution
•
CI worked with the MTQ to enable live
data feeds from Fleet Complete to the
MTQ
•
Feeds can easily be enabled for any
customer upon request
•
Once enabled, FC automatically
supplies the tracking information for the
customer’s fleet to the MTQ
Benefits
•
FC is one of MTQ’s authorized
tracking system vendors
•
Any FC user automatically meets the
MTQ requirements
•
Solution is totally scalable from small
to large fleets
Current MTQ contractors
•
Bourget
•
Excavation Prévost
•
9117-6834 Quebec inc
Our Customers
Fleet Tracker Pricing
Solution
TELUS Fleet Tracker
Monthly Price
$35
$40
(self-install)
$45
$55
Contract term
No Contract
3-year
3-year
3-year
MGS 100 Modem
(Self-Install)
$299
$0
----
----
MGS 100/200 Modem
$299
----
$0
$0
----
----
----
$0
Professional Installation
$120*
----
Included*
Included*
Included CAD Data
10 MB
10 MB
10 MB
1GB
MGS 500 Modem
Additional data is + $10 monthly for up to 30Mb for Fleet Tracker $35, $40 and $45 or + $15 monthly for up to 1Gb for Fleet Tracker $35, $40, $45 and $55.
US Roaming Rate is $5 / Mb.
Asset & Resource Tracker Pricing
Solution
TELUS Asset Tracker
TELUS Resource
Tracker
Action Tracker
HOS
Monthly Price
$20
$25
$10
$7
Contract term
No Contract
3-year
No Contract
3-year
$199
$0
----
----
10 MB
10 MB
Included with Data
Plan
10MB
Hardware
Included CAD Data
Additional data is + $10 monthly for up to 30Mb or + $15 monthly for up to 1Gb.
US Roaming Rate is $5 / Mb.
Regional Contacts
• Quebec
– Sylvain Denis
– Regional Sales Manager
– sylvaind@completeinnovations.com
• National
– Jerry Leung
– VP, Canadian Sales
Thank You
completeinnovations.com
475 Cochrane Drive, Suite 8
Markham, ON, L3R 9R5
1-800-220-0779