MICROS SYSTEMS, INC.
Jansine Joy Green
ISM 158
4/20/10
MICROS SYSTEMS
MICROS is the world leading developer of
enterprise applications serving the hospitality and
specialty retail industries.
 MICROS serves table service and quick service
restaurants, hotels, the leisure and entertainment
industry, and specialty retail stores, with complete
information management solutions including
software, hardware, enterprise systems
integration, consulting and support.
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MICROS SYSTEMS
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Through its global markets subsidiary, MICROS-Fidelio
International, MICROS is a top provider of enterprisewide integrated information technologies for the hotel
industry.
Its enterprise solutions include multi-property, fully
integrated hotel systems encompassing property
management systems, sales and catering systems,
central reservation systems, customer information
systems, revenue management systems, an
Internet/global distribution system-based hotel
reservation service called myfidelio.net, and installation
and support services associated with the various
software products
MICROS SYSTEMS
The OPERA Enterprise Solution (OES) is a fully
integrated suite of products that can be easily
combined for deployment for any sized
organization from the single-property hotel to
global, multi-branded hotel chains.
 Because OPERA is modular and scalable, it is
convenient for Hotels and chains to choose the
products and features they need (e.g., property
management, sales and catering, and quality
management)
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MICROS SYSTEMS
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MICROS’s newest, innovative solutions to improve
OPERA for hotel industries: Mobile Ordering, Digital
Menu Boards, MyStayManager, and an overall tighter
integration with the MICROS OPERA Enterprise Solution.
MyStayManager offers hotel reservation booking, profile
management, check in and checkout, folio viewing,
restaurant reservation services, spa appointments, and
golf tee times, and even allows the guest to order room
service directly from their mobile phones, into the
hotel’s MICROS POS system and delivering the order
straight to the kitchen or bar.
MICROS SYSTEMS
Numerous hotels have chosen MICROS OPERA
Enterprise Solution to help with hotel
operations and strategic goals.
 Hotels select MICROS to provide OPERA:
Property Management System (PMS), Revenue
Management System (RMS), Reservations
System (ORS), Customer Information System
(OCIS), Web Suite (OWS), and MICROS Point of
Sale solutions.
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MICROS SYSTEMS
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With the implementation of OPERA, hotels can monitor
changes in supply and demand and allow instantaneous
changes to accommodate business conditions. OPERA
provides easy access to all transactional, forecast and
historical data, producing a very accurate forecast and
rate optimization.
MICROS’s hotel client base includes InterContinental
Hotels Group, Hilton, Best Western, Four Seasons,
Fairmont Hotels, MGM Mirage, Travelodge and
continues to build their list of business partners.
RESOURCES
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MICROS Systems, Inc. “Company Overview,” [Online
Document], [cited 2010 April 19], Available HTTP:
http://www.micros.com/
MICROS Systems, Inc.“MICROS Debuts Its Latest Point-ofService Technologies at HITEC,” [Online Document], [cited
2010 April 19], Available HTTP: http://www.hotelonline.com/News/PR2009_2nd/Jun09_MicrosHITEC.html
MICROS Systems, Inc. “Peninsula Hotels Upgrade to OPERA
v5.0 and Deploy MICROS OPERA Revenue Management
System,” [Online Document], [cited 2010 April 19], Available
HTTP: http://www.hotelonline.com/News/PR2009_1st/Jan09_MicrosPeninsula.html