Making Business Buzz at Vancity with OMi 10 and 3
Things IT Operations Always Wanted for Christmas
December 17, 2014
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Vivit Carolinas Chapter Leader
Business Service Management (BSM) SIG Leader
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Today’s Speakers
Joe Fox
Director of Product Management
HP Software
© Copyright 2014 Vivit Worldwide
Jay Rooney
Analyst
Vancity
Ian Bromehead
Sr. Product Marketing Manager
HP Software
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Making Business buzz at
Vancity with OMi 10 and 3
Things IT Operations
Always Wanted for
Christmas
Jay Rooney, Infrastructure Specialist III, VanCity
Joe Fox, Director BSM Product Marketing, HP Software
Ian Bromehead, Sr Product Marketing Manager, HP Software
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The digital revolution is here
Business
Technology
Consumer
Social
Web
ecommerce
Virtualization
Digital marketing
Mobile
Softwaredefined
Cloud
Wearable
8
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Digital business demands Big
Data!
35 billion devices
1 trillion apps
Brontobyte of data
Across the internet by 2020
9
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
App and infra performance, stability and resiliency are critical
for digital business
Application and service degradation
Failures in any of these result
in:
Inefficient operations
Lost revenue Customer churn High-cost Ops
Slow and error prone reactions
“IT operations leaders are challenged to show how the services they
provide tie to business value and move the organization forward.”1
1-
10
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Gartner group Special Report – 24th September 2014
Operations Team challenges
Tool proliferation and complexity with fragmented visibility
Monitoring can’t keep pace with accelerated application delivery
?
Value of monitoring systems not visible
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
11
The goal is to deliver an agile and always-on digital business
IT
Align
with
business LOB
Connect business and IT performance
Predict issues ahead of time
Automate tasks and processes
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
12
An always-on digital business fuels growth
Revenue growth
Exceptional customer experience
Radically improved operational
efficiency, speed and agility
13
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The formula for an always-on digital business
Sense
Analyze
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Adapt
The formula for an always-on digital business
Sense
Analyze
Adapt
everything in
real time
to predict
and solve
with speed
and
accuracy
• Monitor business,
customer and IT
conditions
• Capture the user
experience
• Monitor transactions
across all IT layers,
tiers, and domains.
Sense
• Address issues before
services are impacted.
• Correlate data by time,
topology, and more.
• Calculate root causes,
patterns, and
predictions.
Analyze
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
• Automate systems for
resilience and scaling.
• Automate tasks for
speed and accuracy.
• Automate processes for
scale and repeatability.
Adapt
HP Business Service Management
Sense, Analyze, Adapt
Sense
Sensein
everything
real time
• Monitor business,
customer and IT
conditions
• Capture the user
experience
• Monitor transactions
across all IT layers,
tiers, and domains.
Analyze
Adapt
to Analyze
predict
and solve
• Address issues before
services are impacted.
• Correlate data by time,
topology, and more.
• Calculate root causes,
patterns, and
predictions.
Adapt
with
speed
and
accuracy
• Automate systems for
resilience and scaling.
Powered
by Haven
• Automate tasks
for
speed and accuracy.
• Automate processes for
scale and repeatability.
Connected Intelligence
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Delivering the three things IT
always wanted
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Sense with a broad spectrum of collectors— to suit your needs
Agent less
Sensor
Agent
Event/Logs/Topology
/Traps/Metrics/ ….
Fastest time to value
Metrics & events collected
No tool execution on target
system
5 mb & 5 sec install, 500+ metrics
Tailored for virtual & cloud
Simple config for all sensors
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Full control of system & apps
Open and Autonomous
Secure & Customizable
Sense across new cloud and traditional technologies
Out of the box | Available today | Expanding rapidly
Brands that include:
• Infrastructure
• Applications
• Big data and cloud
• Ticketing integrations
• 3rd party integrations
Cluste
r
Value that includes:
• Automated discovery
• Automated monitoring
• OOTB Correlation rules
• OOTB rich domain
reports
IBM
LPA
R
Oracle
Ent. Linux
SunOne
SIM
Impact
Manager
19
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Radia
Sense and maintain dynamic service models
One click modeling
1. Enter the Service URL
2. Your service is discovered and modelled
automatically
Automated
Service Modeling
Top-down discovery
One entry point per
service
Modify with CMDB
browser
Fast time to value
Dynamically updated
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Sense at web scale
Operational in 30 min
Single server
Install on 1 server with
embedded DB
Horizontal scale
1
3x scalability per OMi server
Distributed OMi servers
Operations Bridge Scales to suit
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Analyze to predict and solve
Connect
Correlate
Learn
Predict
Guide
Dynamically update
service topologies
across logical, virtual
and physical layers
Correlate events,
metrics and topology
and search logs for
automated root
cause analysis
Learn normal
behaviors and
patterns (e.g.
seasonally adjusted
baselines)
Predict issues
before services and
customers are
impacted
Rich visualizations
and smart workflows
guide operators for
efficient
troubleshooting
Time, stream and topology-based correlation reduces event
volumes and identifies root cause
Predictive analytics automatically learns baselines to then predict
outages and show probable root cause
22
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Analyze to uncover root cause
Correlate, predict, search your logs
Log intelligence1
Correlation2
Predictive analytics1
1
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
– Operations Bridge Ultimate Edition, 2 optional with Premium
Analyze the return of your Ops Bridge
Built in dashboards
New ROI dashboard
Cross-domain reports, 200+ included1
Mobile interfaces
1
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
– Operations Bridge Ultimate Edition, optional with Premium
Adapt with speed and accuracy
Automation drives resiliency, enables agility and increases efficiency.
System
automation
Task automation
Process
automation
OO Inside
Auto-scaling
HA / DR
Automated diagnostics
and repair
CLIP
DevOps
Monitoring automation
Full Monitoring Automation and Operations
Orchestration1
are bundled in Operations Bridge
25
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
1Operations
Bridge Ultimate edition only
Adapt with speed and accuracy
Built in Automated monitoring and remediation,
New !!
New !!
Includes full
Monitoring
Automation
Includes Operations
Orchestration
1
5000+ Run Books available to
Adaptive Monitoring to
• Automate remediation
• Automate application onboarding
• Automate scale
• Provide DevOps agility
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
1
– Operations Bridge Ultimate Edition
HP Operations Bridge
Sense business and IT
Sense
Analyze
conditions
• In real-time
• With lightweight sensors
• Across mobile and cloud technologies
Adapt
Analyze to predict and solve
• At massive scale
• With sophisticated algorithms
• Across business and machine data
Adapt with speed and
• Exciting, beautiful HTML 5 Dashboards
• 10x faster navigation
• New KPI-over-time shows service health in IT time
27
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
accuracy
• System, task and process automation
• To drive cloud scaling
Why HP Operations Bridge?
Sense
More data
• Massive scale: +10
million objects
• Broad coverage: vast
majority of IT Technologies
• All data: human,
business, machine
28
Analyze
More power
• Powerful analytics:
HP labs patented
algorithms
• Big data platform:
petabyte data capacity
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Adapt
More results
• Extensive automation:
+5000 workflows
• Adapt to your team with
• Exploration map
• Gamification
More solutions - automated cloud service management
Managing cloud service delivery
HP Operations Bridge
IT resources
are assigned
New cloud service
published in
service catalog
3
4
Automated Service Model
Synchronisation
1
Automated
Monitoring
Deployment
5
2
User subscribes to
the service
solution methods
1. Integration of HP Cloud Services Automation – HP Operations Bridge
2. HP Management Pack for Amazon EC2 and HP Cloud Services
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
More solutions – Service excellence for Helion Cloud solutions
Operations Bridge – uniquely bridging service delivery to Helion health
CMDB, change, tickets
ITSM
HP Operations Bridge
Management Packs
100+ Logos
Connectors
Monasca
• Instant out-of the box automation
• Integration into Enterprise IT processes
• End to end coverage
•
traditional server virtualization
•
private and public cloud
•
Big Data and Mobility
• Workload monitoring of classic IT and Cloud
applications
• Analytics show business impact
• Greatest solution flexibility options includes
•
Monasca
•
HP Software Management packs
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
More solutions – solving issues in your environment
Automate BigData supported work loads
 Support Mission critical Big Data supported business workloads
 Accelerate ROI of Big Data investment
New
Hortonworks Data
Platform 2.2
HP Operations Bridge
Advanced
Analytics
BSM Connector for
Apache Ambari
Automated
Tickets
Events
Topology
Automated
Remediation
New HP Operations Bridge Connector for Apache
Ambari
HP Operations Bridge Management Pack for
Hadoop
• Native AMBARI API integration
• Management cockpit dashboards
• Provisioning, managing and monitoring Apache Hadoop clusters
• OOTB SHR Content report packs
Also available :
Management Pack for SAP HANA
Management Pack for Vertica
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Download at HP Live Network
More solutions – linking datacenter health to service health
From metal to app
HP OpsBridge
Sense Analyze Adapt
Consolidate topology, event,
performance
Topology
Business impact of
all IT resources
Optimal allocation
of IT physical &
virtual Infrastructure
Events
Metrics
HP OneView
Physical Infrastructure Management
Provision, Manage & Automate
Server
Storage
Network Power
HP Converged Infrastructure
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Business Service Management
Customer results
Sense
Analyze
More power
More results
60% increased
availability
Powerful
analytics:
10
patents
HPbusiness
labs algorithms
Advanced
aware
and data
modelplatform:
driven
Big
correlation
petabyte
data capacity
• Faster identification of
root cause
90% improved
efficiency
•• Extensive
automation:
workflows
• +5000
Reduction
in time to
restore service
• High degree of automation
More data
•
•
•
•
•
33
30% reduced
cost-to-run
Massive
scale:
+10
million
objects
Single consolidated
view
of domain
managers
Broad
coverage:
vast
majority
of IT technologies
Model-driven,
crossdomain
All
data:reporting
human, and
forecastingmachine
business,
Adapt
•
•
•
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
OM2OMI Evolution –
HP’s Operations Management
evolution program
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
OM to Operations Bridge evolution: quick time to value!
Investment protection Simple evolution
Same Proven Processes
License Entitlement
Same Collectors
Step by step Guides
Evolution tools
At your pace
Increased Value
New Innovative capabilities
70% MTTR Improvement
100% Automated
"We’ve switched off OMW, OMi is great“
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
OM to Operations Bridge Evolution—the journey
HP Operations Bridge
Premium
HP Operations Manager
HP Reporter
Consolidated Event
& Performance
management
You own HP
Operations Manager?
HP Operations Bridge
Ultimate
Analytics-driven
Service-driven
•
•
•
•
•
•
Single pane of glass
Adaptive Event Mngt
Dynamic Service Health
Built-in Event reduction
Automated Monitoring
Cross-domain reporting
You are entitled to HP
Operations Bridge
Premium
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
All of Premium +
• Log Intelligence
• Business impact
• Root-Cause analysis
• Predictive analysis
• Runbook automation
You can upgrade to HP
Operations Bridge Ultimate
Customer quotations
Are you interested in starting the journey now? 102 customer and counting already are
« We’ve switched off OMW, OMi is
great»
Jan Hampl, GE Money Bank
“I used the evolution program and moved to OMi. Successfully. And … on our own.
No escalation. No tickets.
Everything went fine. I now have what I had with OM."
Very large worldwide independent oil exploration and production company.
"MyBSM very flexible"-"... a pleasure to work with
it"
"Monitoring Automation will allow Schlumberger to significantly reduce the
Total cost of Ownership of the event management, thanks to its application
discovery and conditional deployment. We look forward to it !“
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Vancity and Operations Bridge
Jay Rooney - VanCity
• A member of the Core Infrastructure team at Vancity Savings Credit Union,
• My role is Infrastructure Specialist III, Information Technology fro the last 4 years
• Responsible for administration and monitoring of the Vancity Core Banking environment & secondary.
• I enjoy being a geek cso developing and coding, but also skiing and looking after family
• Before that I managed the team providing the monitoring for the 2010 Winter Games in Vancouver BC
and was a Lead Engineer, Critical Accounts at SAP for 8 years.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
VanCity – Our Business
• Largest Credit Union in Canada
• 64 branches, 400 000 members
• Provides full banking and financial services
Our Transformation
• Migrating from older legacy to newer banking platform including Mobile access
• Infrastructure growing from 467 to 1000+ servers
• Data size growing exponentially
• Growing to a service orientated business partner
• Moving from Operations Manager to full BSM and Operations Bridge
• Integration of 3rd party tool e.g NetScout, MS SCOM, OEM, CISCO UCS, Arcsight ESM and Logger
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
VanCity – IT Operations Landscape
• 97% Virtualized using ESX and Hyper-V
• Core banking apps RFS home tailored
• ATM, PoS, Web Banking
• Customer geographical span
–
–
Across Canada East to West
All of West and eastern Europe
• Management Landscape
–
–
–
–
–
–
–
–
–
–
Operations Manager – OMW 9.1x
Operations Managers I 9.24 – 17-20 concurrent users
OA 11.11, 11.14
NNMi 10.xx
Service Manager 9.34
UCMDB 10.11
Service Health Reporter 9.31
BSM OMI 9.24
Sitescope 11.21
BPM 9.10
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
VanCity – Our evaluation of OMi 10
• Navigation is much faster
• Executive dashboards are cleaner, easier to build
• TTV fast installation
• Like and need the OMi split from APM, better
flexibility
• Easier to exploit data in one single pane of glass
• Monitoring automation helps
–
–
–
accelerate overall OM management,
lower admin overhead,
Lower Opex
• Template / UCMDB view driven automated
monitoring deployment provides at-a-glance auditing
of what’s managed
• PostgreSQL gives nice flexibility, can’t always get the
resources we need asap.
• Global IDs will facilitate event<> trouble ticket
alignment and automation – GoPro Service
Management
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Summary
Call to action
Download BSM and Operations Bridge solutions todayPlus!
www.hp.com/go/bsm
www.hp.com/go/opsbridge
–
Free downloadable software
–
White Papers
–
Videos
–
Recorded webinars
–
Customer use cases
–
Industry experts’ opinions
See our blogs here
Listen to our webinar “What is an Operations
Bridge” (including demo) and Google hangout
Lot’s of free content available on HP Live
Network
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Download the OpsBridge White Papers
“Intelligent IT
Operations. Making IT
smarter with advanced
event correlation and
management”
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