QAD Cloud Kory D. Johnson “The Effective Enterprise: Building for the Future” QAD Enterprise Cloud – The Effective Enterprise “The Effective Enterprise: Building for the Future” About QAD The QAD Enterprise Cloud Global 23 Countries Users QAD Cloud Apps 10,000+ Support 24 x 7 & Monitoring QAD Cloud Services QAD Cloud Portal Secure SSAE16 (SAS70) Available > 99.5% We are leaders in the Cloud delivering full-strength Cloud ERP available from anywhere in the world Blended On Premise & Cloud “The Effective Enterprise: Building for the Future” QAD Cloud Operations World Class Service Delivery On Board Operate Upgrade Plan – Build – Test - Transition Run – Monitor - Review Plan – Test – Transition - Renew QAD Cloud Service Center Organizational Consolidation Process Disciplines Training Metrics Discipline, Reliability, Predictability “The Effective Enterprise: Building for the Future” 4 Compliance • Data Center and QAD SSAE 16 documented • Life Sciences – cGMP Qualified • ISO 9001:2008 SOP SOP SOP SOP SOP “The Effective Enterprise: Building for the Future” Service Management • Dedicated Engagement Manager • Single Point of contact for escalations • Monthly reports and SLA adherence Service Management Infrastructure Management Systems Management Functional Management Customization Management EDI Management Network Management “The Effective Enterprise: Building for the Future” Infrastructure Management • Infrastructure components • Data Center Management • Operating System Support Service Management Infrastructure Management Systems Management Functional Management Customization Management EDI Management Network Management “The Effective Enterprise: Building for the Future” Systems Management • Monitoring and Tuning • Application and System Administration • Optional Enhanced Disaster Recovery • Version Management and upgrades Service Management Infrastructure Management Systems Management Functional Management Customization Management EDI Management Network Management “The Effective Enterprise: Building for the Future” On Demand Standards QAD Monitoring “The Effective Enterprise: Building for the Future” On Demand Standards QAD Monitoring • Based on Icinga – an open source network and host monitoring solution • www.icinga.org • New servers are added by creation of configuration files that identify the new host and services to be monitored • http://odmonl01/monitor • Guest account (read-only) available “The Effective Enterprise: Building for the Future” On Demand Standards OS Monitors • Ping • CPU Load • File System Usage • Swap usage • Cron – are any cron jobs overdue • Number of Open OS files • NTPD – Server Time Service • FTP Service • OS Backup Directory • OS Zombie processes “The Effective Enterprise: Building for the Future” On Demand Standards Application Monitors • DB Up/Down • DB Log Error Check • AppServer and Webspeed Broker Checks • AppServers monitored depend on applications installed • All will have NET UI Application Server, EE will have financial Application server • Others, CRM, EAM, Qxtend, etc • Tomcat • Daemons (EE) • Radley (If applicable) • EAM Batch Job Scheduler (If applicable) “The Effective Enterprise: Building for the Future” On Demand Standards QAD Monitoring • Auto-restart services • • • • • CRON NTPD FTP EAM Batchjob Scheduler EE Daemons • Notifications are sent to • QAD • Customer based on type for custom monitors “The Effective Enterprise: Building for the Future” Systems Management Enhanced Disaster Recovery (EDR) • Minimum of 25% contracted users • Max of 100% contracted users • Transactions reflected in D/R production database real time • RPO = 1 hour of max data loss • RTO = 4 hours max to recover systems • “Disaster” • Defined as an unplanned event or failure that causes Customer’s Production environment at the primary site to be unavailable for twenty (20) hours or more “The Effective Enterprise: Building for the Future” Functional Management • Application Change Management • Business Process Management • Training classes Service Management Infrastructure Management Systems Management Functional Management Customization Management EDI Management Network Management “The Effective Enterprise: Building for the Future” Customization Management • Support of existing modifications • Retrofits for upgrades • Management of promotion process • How to’s Service Management Infrastructure Management Systems Management Functional Management Customization Management EDI Management Network Management “The Effective Enterprise: Building for the Future” EDI Management • Transformation Map Management • Delivery of EDI messages • TP Change Management Service Management Infrastructure Management Systems Management Functional Management Customization Management EDI Management Network Management “The Effective Enterprise: Building for the Future” Network Management • Infrastructure Components • Monitoring of networking components • Site to Site and dedicated circuits Service Management Infrastructure Management Systems Management Functional Management Customization Management EDI Management Network Management “The Effective Enterprise: Building for the Future” QAD Cloud – Connectivity Options Basic VPN (Site to Site) MPLS VPN (Client) Description Expansion of customer private cloud to QAD Cloud datacenter Extension of customer private cloud to QAD Cloud datacenter through Internet-based secured point to point tunnel Secure VPN tunnel to QAD Cloud datacenter through client software loaded on individual computers Reliability Guaranteed levels of bandwidth and availability Variable levels of bandwidth and availability Limited levels of bandwidth and variable availability Typical Use User counts > 50 User counts varies depending upon bandwidth and latency to QAD Cloud datacenter Remote users Installation Lead-times 45-55 days 5-7 days 5-7 days Costs MPLS Carrier: $800-1,200/month (depending upon customer contract) QAD Cloud: $384 install, $284/month $0 (single connection included in QAD Cloud subscription up to 2Mbps) $Varies (2Mbps and above) $500/month, plus $5/month per named user Routing Each site routes directly to QAD datacenter Each site routes to customer network hub then across VPN tunnel Each client routes directly to QAD datacenter “The Effective Enterprise: Building for the Future” Strategic Focus Simple Integration to External Systems “The Effective Enterprise: Building for the Future” QAD Cloud Pricing User Types • Named user • Person, device, or process accessing database or an Add-On Product • Limited user • Named User with access to limited functions • QAD Device User • A person that uses an access device that connects to the system • E.g. Shop Floor Data Capture “The Effective Enterprise: Building for the Future” Benefits of Cloud • Enhanced SLA • Repurposing of IT resources • 24x7x365 support • Local Language • Security Compliance “The Effective Enterprise: Building for the Future” Cloud Conversion & Transition Pricing Paths to Cloud Transition Net New Customer QAD Cloud Setup Lift & Shift On Premise QAD Copy Setup Cloud Upgrade 24 Months QAD Cloud Conversion On Premise QAD Upgrade Setup QAD Cloud “The Effective Enterprise: Building for the Future” Tools, Processes & Procedures QAD Cloud Operations “The Effective Enterprise: Building for the Future” QAD Cloud Operations Online Support Center Knowledgebase Expandable Sections Drill Down Navigation Incidents News “The Effective Enterprise: Building for the Future” QAD Cloud Operations Shared Portal “The Effective Enterprise: Building for the Future” QAD Cloud Operations Confirmation Authorization “The Effective Enterprise: Building for the Future” QAD Cloud Operations Code Implementation Request Form “The Effective Enterprise: Building for the Future” QAD Cloud Operations Summary • Stability, Predictability, Scalability • Process based operations management • Continuous improvement environment • Industry Standards and ITL process backbone • Self- Compliance through ISO 20000 certification “The Effective Enterprise: Building for the Future” 29 Questions? “The Effective Enterprise: Building for the Future” Save the Date for Explore 2015 www.qad.com/explore “The Effective Enterprise: Building for the Future”