Presentation 3









Company Background
System Requirements Synopsis
Alternative Matrix
Pre-Packaged Software
Outsourcing
Cloud Computing
Custom Development
Implementation Plan
Lesson’s Learned

National Tint and Trim is a small, locally
owned audio and tint store in Ruston,
Louisiana. It has a minimum amount of
employees and has been conducting the
majority of it’s business the conventional
way: hard copy. As the company’s customer
base continues to grow, it would like to make
it’s business processes more efficient.

National Tint and Trim requires an
information system that will integrate website
functionality with inventory automation,
appointment scheduling, online quoting,
tracking consumer buyer statistics, and
improving customer service. This will allow
customers an ease of access to the
information while improving the company’s
image. This will be accomplished by
integrating the business and suppliers
through a central database.
Alternative Matrix National Tint and Trim
Alternative 1:
Packaged Software
NPV
$21,626.30
-$15,062.28
$2,855.75
-60,335.83
Return On
Investment
176.06%
-11.19%
4.00%
-54.94%


Tangible
Benefits




Intangible
Benefits
Reduced inventory
costs by 5% of
yearly inventory
costs
Increase efficiency
by 5% of yearly
sales
Reduce labor by
$2,600 per year
Alternative 2:
Outsourcing
Score





4



4

Better Supplier
Relations
Increase Company
Reputation
Increase Quality of
Service
Score
Increase
efficiency (5% of
sales)
Reduce Risk
Reduced Labor
Costs
5

Better Supplier
Relations
Increase
Company
Reputation
Increase Quality
of Service
More time to
complete
projects
Alternative 3:
Cloud Computing
Alternative 4:
Custom Development
Economic





3



Reduced
Maintenance Costs
Lower
Infrastructure Cost
Reduced
Installation Cost
and Testing
Reduced
Information
Technology Yearly
System
Assessment
Access System
From Any Browser
Increased
Scalability
Easy
Implementation
Frees Up Internal
Resources
Document
Compatibility
Increased Data
Reliability
Device
Independence
Score




3
Weighted Score
2
20
3
15
Space Freed
Reduce Inventory
Costs
5

Score
Better supplier
relations
Increase positive
company
reputation
Increase quality
of service
Technology
Familiarity with
Business
Process
Alternative 1:
Packaged Software
Team:

Basic knowledge
regarding National
Tint and Trim
business processes

Novice knowledge
base of the
Quickbooks Point of
Sale and
Appointment-Plus
software packages
Client:

Mr. Merritt has a
general knowledge
of the way
Quickbooks
software packages
work.

Mr. Merritt has no
knowledge of the
way AppointmentPlus software
works.
Score
Alternative 2:
Outsourcing
3
Luxoft:
 Luxoft is a global
company that has
built a proven
reputation for
tailoring system
projects and
applications to
meet the business
needs for all of its
clients.
Client:
 National Tint &
Trim has been
serving the
community of
Ruston for nearly
10 years. Tim
Merritt is the sole
creator and owner
of National Tint &
Trim and has
developed the
business processes
in use today.
Score
4
Alternative 3:
Cloud Computing
Visual Online Data and
Donnie Bell Design:
 No knowledge
regarding National
Tint and Trim
business processes
 Unfamiliar with
as-is system used
to keep records of
customers and
related to
inventory
Client:

Expert knowledge
base

Familiar with the
as-is system as
manager of
National Tint and
Trim
Score
4
Alternative 4:
Custom Development
Team:

Novice knowledge
base regarding
National Tint &
Trim’s business
processes.

Unfamiliar with
the as-is system
used to keep
records of
customers and
related to
inventory.
Client:

Expert knowledge
base regarding
National Tint &
Trims business
processes.

Familiar with the
as-is system.
Weight
3
15
Familiarity with
Technology
Team:

One team member
of Technical
Innovations has onthe-job experience
with Quickbooks
software.

All members of
Technical
Innovations have
evaluated the demo
version of
Appointment-Plus
software.

All members of
Technical
Innovations have a
general background
in an IT related
fields.
Client:

National Tint and
Trim management
have a working
knowledge of
Quickbooks
software editions.

Management has a
general knowledge
of the necessary
hardware
components of the
system.
4
Luxoft:
 Each team
member is chosen
through an intense
recruitment
process and
selected among
the best of
individuals.
 Luxoft specializes
in providing
services that go
above and beyond
the industry
standards.
Client
 National Tint &
Trim management
is familiar with the
Microsoft
Windows based
operating systems.
 Management has
experience with
the Microsoft
Office™ Suite as
well as
Quickbooks™
software package.
 Management
contains the basic
knowledge of web
and internet
functions.
5
Visual Online Data

Software
engineering firm
that specializes in
inventory control
online since 1988
Donnie Bell Design

Graphic design
firm that
specializes in web
designing as well
as graphic design
Client:

Management has
no knowledge of
visual online
software or web
design

Moderate
knowledge base
regarding
Windows OS and
Microsoft Office
Team:

Broad range of
experience
pertaining to
hardware and
software.
Client:

Working
knowledge of
QuickBooks,
Windows OS, and
Microsoft Office
software.
5
3
25
Alternative 1:
Packaged Software
Organizational

Support of
Management



Support of
Users


Weighted Total
Timothy McCalman
and Rodriguez
Merritt plan to use
the proposed
system at their
current location and
future expansion to
West Monroe.
Involvement from
the Owner and
Project Sponsor is
critical.
At the moment, the
organization has
under ten
employees.
All employees will
have access to the
system with certain
rights depending on
user log in.
The owners will be
in charge of what
their employees can
do within the
system.
The customers will
have access to the
quoting and
appointmentscheduling features.
Alternative 2:
Outsourcing
Score

5



5
440
Timothy
McCalman and
Rodriguez Merritt
plan to use the
proposed system
at their current
location and
future expansion
to West Monroe.
Involvement from
the Owner and
Project Sponsor is
critical.
All employees will
have access to
the system with
certain rights
depending on
user log in.
Customers will be
able to access the
interactive
website to enable
efficiency within
the company.
Alternative 3:
Cloud Computing
Score

5


5
435
Timothy
McCalman and
Rodriguez Merritt
plans to use the
proposed system
at their current
location and future
expansion site in
West Monroe
Employees will
have access to the
system with
certain rights
depending on user
log in.
Employees will get
the most use out
of the online
scheduling process
because of their
pay by job basis.
Score
Weight

4


4
430
Timothy
McCalman and
Rodriguez Merritt
plans to use the
proposed system
at their current
location and future
expansion site in
West Monroe
All employees will
have access to the
system with
certain rights
depending on user
log in.
The owners will be
in charge of what
their employees
can do within the
system.
4
15
3
10
295

Familiarity with Application

Technical Innovations



Novice knowledge base with Quickbooks Point of
Sale and Appointment Plus
Basic knowledge of the business processes of
National Tint and Trim
National Tint and Trim


Mr. Merritt uses Quickbooks for the accounting of
National Tint and Trim
Very little knowledge of the Appointment Plus
software

A tutorial will be provided for this software

Familiarity with Technology

Technical Innovations




One team member with on-the-job experience with
Quickbooks
All members have evaluated Demo version of
Appointment Plus
All technical innovations members have general
background in an IT related field
National Tint and Trim



Working knowledge of the Quickbooks software
Moderate knowledge base of Windows OS
General knowledge of the hardware components of
this system

Project Size


The to-be system will combine four major functions
including inventory management, appointment
scheduling, price quoting, and tracking consumer
buyer statistics.
Compatibility


The current information system consists of a
software program along with online and paper
based ordering from no more than four vendors.
The new system will contain an automated inventory
system, online quoting process for auto tinting, as
well as an online appointment scheduler.
Economic Feasibility
Economical Feasibility (Should we build it?) :
1. Development Costs
QuickBooks Point of Sale Pro Bundle
(Point of Sale Software, Bar Code Scanner, Credit Card Reader, and Receipt Printer)
Installation Costs and Testing
Software Training
2. Reoccurring Costs
Appointment-Plus Gold edition software package
Suddenlink 10mb Internet
IT Yearly System Assessment
3. Total
4. Annual Tangible Benefits
Increased Efficiency
Reduced Inventory Costs
Reduce Labor Costs
Total Annual Benefits
5. Net Present Value
6. Return on Investment
7. Intangible Benefit
Better supplier relations
Increase positive company reputation
Increase quality of service
HIGH
$1899.95
$370.40
$750.00
$3,020.35
$920.00/yr.
$420.00 /yr.
$1000.00 per yr.
$2,040.00
$5,060.35
$3,250.00/yr.
$2,277.50/yr.
$2,600.00/yr.
$8,127.50
$21,626.30
176.06%
Year 0
Benefits
Increase Efficiency
Reduced Inventory costs
Excess Inventory will be eliminated.
Reduce Labor costs
Total Benefits
in today's dollars
$0.00
$0.00
Year 1
Year 2
Year 3
Year 4
Year 5
$3,250.00
$3,250.00
$3,250.00
$3,250.00
$3,250.00
$2,277.50
$2,600.00
$8,127.50
$7,696.50
$2,277.50
$2,600.00
$8,127.50
$7,288.35
$2,277.50
$2,600.00
$8,127.50
$6,901.85
$2,277.50
$2,600.00
$8,127.50
$6,535.84
$2,277.50
$2,600.00
$8,127.50 $40,637.50
$6,189.24 $34,611.77
$920.00
$420.00
$1,000.00
$2,340.00
$2,215.91
$920.00
$420.00
$1,000.00
$2,340.00
$2,098.40
$920.00
$420.00
$1,000.00
$2,340.00
$1,987.12
$920.00
$420.00
$1,000.00
$2,340.00
$1,881.74
$920.00
$420.00
$1,000.00
$2,340.00 $14,720.35
$1,781.95
$5,787.50
$5,480.59
$5,787.50
$5,189.95
$5,787.50
$4,914.73
$5,787.50
$4,654.10
$5,787.50
$4,407.29
Costs
One-time costs
QuickBooks Point of Sale Pro Bundle
(Point of Sale Software, Bar Code Scanner, Credit Card Reader, and Receipt Printer)
Installation Costs and Testing
Software Training
Total One-time costs
Recurring costs
Appointment-Plus Silver edition software package
Suddenlink 10mb Internet
IT Yearly System Assessment
Total Costs
in today's dollars
Net
in today's dollars
NPV
Assumed interest rate
ROI
$1,899.95
$370.40
$750.00
$3,020.35
$3,020.35
$3,020.35
$(3,020.35)
$(3,020.35)
$21,626.30
5.60%
176.06%

Project Champion


Rodriguez Merritt
Senior Management

Timothy McCalman


Plans to use the proposed system in future
expansion of the business
Involvement from the owner and project sponsor is
critical

Users

Employees



Access rights
Customers
Stakeholders

Along with Rodriguez Merritt, customers will
benefit from the implementation of this new
system.
•Who is Luxoft?

Luxoft is a global corporation known for providing
services to meet the needs of both business and
technology requirements. Luxoft is recognized as
an industry leader with numerous awards and
quality certifications.

To name a few, Luxoft provides:





Application Software Development
Software Architecture Services
IT Infrastructure Management
IT Strategy Consulting
and more…
Outsourcing
Technical Feasibility
•
Familiarity with Business Processes(Moderate)


Team – Moderate
Client – High
• Familiarity with Technology (Moderate)
 Team – High
 Hardware
 Software


Client – Moderate
Project Size – High
Economical Feasibility (Low ) Should we build it? :
Development Costs (one time costs)
Development Labor (Technical Innovations)
Development Labor (Luxoft)
Total Development Costs
$8,000.00
$50,000.00
$58,000.00
Recurring Costs
Web Hosting
Travel Expenses
Total Recurring Labor
$1,200.00
$500.00
$1,700.00
Tangible Benefits (Present Value)
Increase Efficiency
Reduce Risk
Reduce Labor Costs
Increase Productivity
Total Benefits
$12,775.80
$5,962.04
$29,810.20
$2,129.30
$50,677.34
Net Present Value (NPV)
Return on Investment (ROI)
Intangible Benefits
Better supplier relations
Increase positive company reputation
Increase quality of service
Improved Capabilities
$-$15,062.28
-11.19%
Outsourcing
Organizational Feasibility
• If We Build It, Will They Come? – High
• Project Champion
 Rodriquez Merrit, National Tint & Trim Coowner
• Senior Management
 Timothy McCalman is the primary co-owner and
plans
to use the proposed system in future expansion to
West
Monroe.
Outsourcing
Organizational Feasibility
• Users
 At the moment, the organization has fewer than en employees. All
employees will have access to the system with certain rights
depending
on user log in. The owners will be in charge of what their employees
can do within the system. In addition, customers will be able to
access the
interactive website to enable efficiency within the company.
• Stakeholders
 Along with Rodriquez Merrit, customers will benefit from the
implementation of this new system.
 In today’s digital society, most consumers shop and research online
before purchasing a product or service.
 This new system will enable consumers to access National Tint &
Trim’s
inventory and provide more information on scheduling.

Familiarity with Application: (Low)
 Visual Online Data has no knowledge base regarding
National Tint & Trim's business processes and is
unfamiliar with the as-is system used to keep records of
customers and related to inventory.
 Donnie Bell Design has no knowledge base regarding
National Tint & Trim’s business processes and is
unfamiliar with the as-is system used to keep records of
customers and related to inventory.
 Mr. Merritt has a expert knowledge base regarding
National Tint & Trim's business processes and is familiar
with the as-is system as the manager of National Tint &
Trim.

Familiarity with Technology: (High)
 Visual Online Data is a software engineering firm that has
specialized in inventory control software since 1988. Since
2004 they have focused their applications towards web
application development.
 Donnie Bell Design is a graphic design firm that specializes in
web designing as well as other graphic design features.
Donnie Bell Design is a new business starting just a year ago in
2009.
 National Tint & Trim management has no knowledge of the
visual online software or web site design.
 Management has a moderate knowledge base regarding
Windows OS™ and Microsoft Office™ software.

Project Size: (Moderate)
 The to-be system will combine four major functions
including inventory management, appointment
scheduling, price quoting, and tracking consumer buyer
statistics.

Compatibility: (Moderate)
 The current information system consists of a software
program along with online and paper based ordering
from no more than four vendors.
Year 0
Benefits
Reduced Maintenace Costs
Lower Infrastructure Cost
Installation Costs and Testing
IT Yearly System Assessment
Total Benefits
in today's dollars
Year 2
Year 3
Year 4
Year 5
$438.90
$438.90
$438.90
$438.90
$438.90
$1,000.00
$1,438.90
$1,362.59
$1,000.00
$1,438.90
$1,290.34
$1,000.00
$1,438.90
$1,221.91
$1,000.00
$1,438.90
$1,157.11
$1,000.00
$1,438.90
$1,095.75
$1,200.00
$420.00
$1,620.00
$1,534.09
$1,200.00
$420.00
$1,620.00
$1,452.74
$1,200.00
$420.00
$1,620.00
$1,375.70
$1,200.00
$420.00
$1,620.00
$1,302.74
$1,200.00
$420.00
$1,620.00
$1,233.66
-$181.10
-$171.50
-$181.10
-$162.40
-$181.10
-$153.79
-$181.10
-$145.63
-$181.10
-$137.91
$2,122.00
$2,222.40
$4,344.40
$4,344.40
Costs
One-time costs
Visual Inventory Professional Version
Donnie Bell Design
- Scheduling
- Quoting
Total One-time costs
$1,995.00
$500.00
$500.00
$2,995.00
Recurring costs
Web Hosting
Suddenlink 10mb Internet
Total Costs
in today's dollars
Net
in today's dollars
NPV
Assumed interest rate
ROI
Year 1
$2,995.00
$2,995.00
$
$
1,349.40
1,349.40
$578.17
5.60%
4.00%
Economic Feasibility (High): Should We Build It?
One Time Costs
Visual Inventory Professional Version
Donnie Bell Design (Quoting and Scheduling)
Total One Time Costs
$1,995.00
$1,000.00
$2,995.00
Recurring Costs
Web Hosting
Suddenlink 10mb Internet
Total Recurring Costs
$1200.00
$420.00
$1,620.00
Tangible Benefits (Present Value)
Reduced Maintenance Costs
Lower Infrastructure Cost
Installation Cost and Testing
IT Yearly System Assessment
Total Benefits
$1671.15
$2,122.00
$2,222.40
$3,807.59
$10,472.10
Net Present Value (NPV)
$578.17
Return On Investment (ROI)
4.00%
Intangible Benefits
Access the System from any web browser
Increased Scalability
Easy Implementation
Frees Up Internal Resources
Document Compatibility
Increased Data Reliability
Device Independence

Project Champion
 Rodriguez Merritt, National Tint and Trim CoOwner

Senior Management
 Timothy McCalman is the primary co-owner and
plans to use the proposed system in future
expansion to West Monroe.
 Involvement from the Owner and Project Sponsor is
critical.

Users
 At the moment, the organization has under ten
employees.
 All employees will have access to the system with certain
rights depending on user log in.
 The owner and management will be in charge of what
their employees can do within the system.
 In addition, customers will be able to access the
interactive website to enable efficiency within the
company.

Stakeholders
 Along with Rodriguez Merritt, customers will
benefit from the implementation of this new
system.
 In today's digital society, most consumers shop
and research online before purchasing a product
or service.
 This new system will enable consumers to access
National Tint and Trim's inventory and provide
more information on scheduling.
Technical Feasibility (Can We Build It?) : (MODERATE)
Familiarity with Application: (Moderate)
Team: (Low)
 Technical Innovations has a novice knowledge base regarding National Tint &
Trim's business processes.


Technical Innovations is unfamiliar with the as-is system used to keep
records of customers and related to inventory.
Mr. Merritt has a expert knowledge base regarding National Tint & Trim's
business processes.
Client: (High)
 Mr. Merritt is familiar with the as-is system as the manager of National Tint &
Trim
Familiarity with Technology: (Moderate)
Team: (High)
 Technical Innovations has a broad range of experience
pertaining to hardware and software required to plan,
analyze, design, and implement the new system

All of Technical Innovations members have been employed
in a IT related field.

Client: (Moderate)
National Tint & Trim management has working knowledge
of Quick Books™ software.

Management has a moderate knowledge base regarding
Windows OS™ and Microsoft Office™ software.
Project Size: (Moderate)
 The to-be system will combine four major functions
including inventory management, appointment
scheduling, price quoting, and tracking consumer
buyer statistics.
Compatibility: (Moderate)
 The current information system consists of a software
program along with online and paper based ordering
from no more than four vendors.

The new system will contain an automated inventory
system, online quoting process for auto tinting, as
well as an online appointment scheduler.
Economical Feasibility (Should we build it?) :
1. Development Costs
Dell 2135cn Multi Function Laser Printer
Software Licenses
(3) Dell Precision T3500
Networking Infrastructure
Online Inventory System
Dell PowerEdge T710 Server
Development Labor
Total One-time costs
2. Reoccurring Costs
Hardware
Software
Online Backup
Web Hosting
Maintenance
Total Recurring Labor
Total Annual Reoccurring Costs
3. Total Costs
HIGH
$549.00
$719.80
$3,300.00
$500.00
$4,495.00
$2,222.00
$80,000.00
$91,785.80
$550.00
$350.00
$54.95
$160.00
$500.00
$1,614.95
$8,074.75
$99,860.55
4. Annual Tangible Benefits
Space Freed(Annually)
Reduce Inventory Costs (Annually)
Total Annual Benefits
5. Net Present Value
6. Return on Investment
7. Intangible Benefits
Better supplier relations
Increase positive company reputation
Increase quality of service
$4,500.00
$4,500.00
$45,000.00
- $60,335.83
-54.94%
Organizational Feasibility (If We Build It, Will They Come) HIGH
Project Champion
 Rodriguez Merritt, National Tint and Trim Co-Owner
Senior Management
 Timothy McCalman is the primary co-owner and plans to
use the proposed system in future expansion to West
Monroe.


Involvement from the Owner and Project Sponsor is
critical.
Users
 At the moment, the organization has under ten
employees.

All employees will have access to the system with
certain rights depending on user log in.

The owners will be in charge of what their
employees can do within the system.

In addition, customers will be able to access the
interactive website to enable efficiency within the
company.
Stakeholders
 Along with Rodriguez Merritt, customers will
benefit from the implementation of this new
system.


In today's digital society, most consumers shop
and research online before purchasing a product
or service.
This new system will enable consumers to access
National Tint and Trim's inventory and provide
more information on scheduling.

Introduction
◦ National Tint and Trim requires an information
system that will integrate website functionality with
inventory automation, appointment scheduling,
online quoting, tracking consumer buyer statistics,
and improving customer service. This will allow
customers an ease of access to the information
while improving the company’s image. This will be
accomplished by integrating the business and
suppliers through a central database.

System Implementation Plan
◦ Technical Innovations chose to purchase a
prepackaged system.
◦ Our prepackaged system satisfies all of system
requirements including: quoting, purchasing, and
scheduling. In addition, this package offers the
highest net present value and the easiest means of
implementation for a company that does not have a
well-trained information system’s department.

Conversion Strategy
◦ Since the company only has one location, Technical
Innovations has chosen to implement a direct
conversion for the system.
◦ Direct conversion involves the instant replacement
of the old system with the new system. Since the
system wasn’t developed from the ground up by
National Tint and Trim, they can trust that there will
not be in major bugs in the software.
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Change Management
◦ Change management is the process of helping the
organization adjust and accept the new system.
◦ Luckily, there is plenty of support from upper
management.
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Business Continuity Plan
◦ Currently, National Tint and Trim does not have a
system in place. Everything is done by hand and
filed away for retrieval. Thus, all employees were
trained to run the business in a conventional
fashion. Moreover, it will not be hard for the
company to revert back to its original structure if
the prepackage does not perform as expected.
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Choose group members wisely
Constant Communication
Study for the first quiz
Delegate the workload
It’s not advisable to copy previous projects
Never wait until the last minute
Be prepared to meet on weekends
Late nights are inevitable
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Time management
Beware of the kid playing WoW past midnight
in the COB bathroom
Google groups is a lifesaver
Don’t expect meetings to be short
Hope for the best, but plan for the worst
Chat Roulette passes time during group
meetings
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Listen to EVERYTHING Mrs. Blackman tells you
to do!
Take CIS 450 without a full load
Pick group members before CIS 450 starts
Be able to explain EVERYTHING during your
presentations
Freddie listens to country music.
Make sure to turn items to Mrs. Richardson
before 12:00…… not 12:05!
Victor’s laptop is made by Fisher Price.