SOTI Enhanced Support

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SOTI JumpStart

Get off on the right foot

Included with SOTI JumpStart:

Creation and deployment of a single package

FileSync and Single lockdown

Email configuration, enabling device enrollment and authentication

Enable Location services, app catalogue, feature controls & restrictions enabled

Enable Content Library & Wifi Profiles

Enable AD/LDAP Integration via CloudLink

Enabling Geo-fencing, device relocation and enabling data collection

Enable alerts console, security and access management

$1,800

SKU: (PSS-IMP-MCL)

SOTI MobileMyWay

Configurations

Content Library

Integration

(SKU : PSS-INT-CON-LIB)

$ 1,000

Package Creation

Up to 4 packages including basic scripting

(SKU: PSS-PKG-CRT)

$ 1,000

Custom Lockdown

Up to 4 basic custom lockdowns

OR One Premier custom lockdown

(SKU: PSS-CUS-LOC-DWN)

$ 1,000

LDAP Integration

(SKU: PSS-INT-LDP)

$ 2,000

Custom Reports

(SKU: PSS-CUS-RPT)

$ 2,000

File Synchronization

Two advanced rules

(SKU: PSS-FIL-SYN)

$ 1,000

Self Service Portal

Customization

Light weight custom branding

(SKU: PSS-INT-SSP)

$ 1,000

Advance Certificates

Integration*

(SKU: PSS-INT-CRT)

$ 2,500

*Assistance with integrating certificates to enhance user experiences with transparent authentication to VPN and Wi-Fi access points test deploy 10 devices

Note: A mini discovery will be done to validate the scope and pricing on the above services as customers environments have typically different requirements.

SOTI MigrationAssist

MobiControl Version

Upgrade

Create Plan for the upgrade

Create rollback plan

Verify SQL permissions

Create database backup

Test upgrade procedure in test environment

Perform upgrade

Upgrade test group of agents

New features walkthrough

$2,500

(SKU: PSS-CON-UPG)

MobiControl Server

Migration

Server migration planning

Install new server

Configure new server

Verify connectivity, MobiControl

Administration Utility tests

Migrate test group of devices

Migrate the rest of devices

$ 3,000

(SKU: PSS-CON-MIG)

MobiControl SQL

Migration

Plan, install new, migrate, and verify MobiControl connectivity

Configure remote access and automated backups and indexing as needed

$1,000

(SKU: PSS-CON-SQL-DBM)

SOTI Academy

Getting Started

Training Course

(1 hour each)

Operational Training:

$1,000 USD

User Training:

$1,000 USD

Best Practices for Administrators

Training Course

(4 hour webinar)

$2,000 USD

Boot Camp

Online

(3 day seminar with practical labs)

$4,000 USD

Boot Camp

Onsite

Onsite (3 day onsite seminar with practical labs) (Plus travel costs)

$7,500 USD

SOTI Premier Support Services

SOTI Support 24/7

Launch

Positive customer experience throughout your SOTI MobiControl implementation and beyond is very important to SOTI

SOTI Premier Technical Support

SOTI Standard

Support

1. Level 1 Support

2. Available 8AM to 8PM, 5 days a week

3. Free Software Upgrade

SOTI Enhanced Support

1.

2.

Includes SOTI Standard Support

During business hours (9AM to 5PM), 5 days a week :

1.

2.

Customers will bypass the general helpdesk support queue, and be directed to a designated priority support queue that is staffed by Specialist Senior Support Engineers

Senior Level 2 Support engineers have deep knowledge and working experience with SOTI

MobiControl to help with basic troubleshooting to more complex problem resolution

3.

Includes 24 by 7 Support (Level 1)

SKU: SOTI-MCX-DEV-ADV-XXX @$0.42USD per device per month

SOTI Enterprise Support

1. Includes Enhanced Support

2. Dedicated Senior Support Account Manager that has a full understanding of your implementation which enables us to rapidly move towards problem resolution

3. Quarterly reporting including case reviews and analysis of any critical incidents and recommendations for the customers to prevent a reoccurrence

4. Proactive planning for upgrades and migrations to ensure that test environments are utilized, use cases are fully tested with sign-off from business, and proper backups and upgrade procedures are followed to maximize a smooth upgrade to the latest version.

5. Unlimited consulting from dedicated Solutions Architect to assist in any change management activities on internal IT infrastructure related to MobiControl

6. Available 9AM to 5PM, 5 days a week

SKU : SOTI-MCX-DEV-ENT-XXX @$0.62USD per device per month

We Manage It All

Devices. App. Content. Email. Security.

From devices to content to security, the key to mobile device management success is: a well-defined roadmap advanced mobility management solution with SOTI MobiControl rock solid implementation services from the trusted expert in mobility

The preferred choice of over 12,000 Enterprise CIOs.

Thank you!

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