Implementing
eGovernance
Government of Andhra Pradesh
Presents
Mee Seva
Publicity, Growth & Feedback Mechanism
Social Media
23 District Portals
TV Program - Mana TV
Building Mobile Apps
1100
Live Chat
Customer Satisfaction Surveys
Discussion Forums
Feedback Surveys
Blogs
Opinion Polls
LinkedIn, Twitter
Feedback Mechanism
Mails
Problem Mgmt
MRTS
Mee Seva
Development
Unit
SSDG
Service Mgmt
eDistrict
1100
Department
Functionaries
Incident
Mgmt
Publicity, Growth & Feedback Mechanism
Capacity Building
Modes of capacity Building:
Collaboration with IEG
 Mana TV
 Video Conference
Trainings to Kiosk Operators and Department Officials
 Class Room Training
Monthly Training Calendar
 District level training
 Overall 1792 Training sessions have been conducted for 175 services of 16 Government
Departments.
 47577 have been trained out of 67928 Kiosk operators enrolled for the Mee Seva training.
 13751 have been trained out of 16721 Departmental officials enrolled for the Mee Seva training.
Department/Kiosk Operator wise Training Details as on 11.12.2013
Nominations
Trained
%
No. of Department Officials
16721
13751
82%
No. of Kiosk operators
67928
47577
70%
Total
84649
61328
72%
Capacity Building
Sustainability & Rapid Roll Out
Economic Sustainability
Linkages for Financial Processes
Payment Processing
Technical Sustainability
Electronic Funds Transfer System
Category
% of
Breakup
Kiosk
SCA
Infra
Department
Total user
charges with
Service Tax
Amount
8
4
6
7
25
% Share
32
14
26
28
100
Amount
20
3
5
7
35
% Share
57
9
14
20
100
A
B
Assam
Bihar
Himachal Pradesh
Puducherry
Sustainability & Rapid Roll Out
No.of Txns
Amount Paid
250
200
150
Payment to Depts
SOCIAL
WELFARE
AGRICULTURE
CDMA
DISTRICT ADMIN
CIVIL SUPPLIES
100
SSLR
5
50
40
30
20
10
0
GHMC
10
0
Payment to Depts
Millions
15
Adilabad
Anantapur
Chittoor
East…
Guntur
Hyderabad
Kadapa
Karimnagar
Khammam
Krishna
Kurnool
Mahboobn…
Medak
Nalgonda
Nellore
Nizamabad
Prakasam
Ranga Reddy
Srikakulam
Visakhapat…
Vizianagaram
Warangal
West…
Millions
Payment to DeGS
Millions
Financial Overview
50
0
REGISTRATION
No of Operators
Monthly Earnings by the Kiosk Operators
1800
1600
1400
1200
1000
800
600
400
200
0
Total Investment– 9 crores
ROI – more than 100 crores
Earnings per month
Financial Overview
Innovative Features & User Convenience
Categorization of Services
Eliminated Multiple Visits
Digital Signing of Databases
Convenience of time and location
Bulk Signing
Transparent and Simple
Single Sign-On
Across the counter services
SECR
Cost Effective
Creation of New Databases
User Friendly
Innovative Features & User Convenience
Mee Seva Journey
No of Centers
7097
Jan-14
Sep-13
May-13
Jan-13
Sep-12
May-12
Jan-12
8000
6000
4000
2000
0
No of Centers
Jan-14
38210,568
Sep-13
May-13
Jan-13
May-12
Jan-12
45000000
40000000
35000000
30000000
25000000
20000000
15000000
10000000
5000000
0
Sep-12
No of Transactions
No of Transactions
No Of Services
Jan-14
Sep-13
234
May-13
Jan-13
May-12
Jan-12
250
200
150
100
50
0
Sep-12
No Of Services
Month
Jan-12
Apr-12
Jul-12
Sep-12
Jan-13
Apr-13
Jul-13
Sep-13
Jan-14
Month
Jan-12
Apr-12
Jun-12
Sep-12
Jan-13
Apr-13
Sep-13
Jan-14
No of
Centers
400
1147
3798
4715
5592
6356
6735
7097
No of
Month Transactions
Jan-12
59,896
Apr-12
1,72,407
Jul-12
2,98,368
Sep-12
35,81,721
Jan-13
96,81,406
Apr-13 1,38,86,607
Jul-13
2,12,22,457
Sep-13 2,71,96,092
Jan-14 3,82,10,568
No Of
Services
12
25
37
43
53
130
152
158
234
Mee Seva Journey
Awards
National e-Governance Award 2013-14 (Gold)
CSI NIHILENT AWARD-2013
DATAQUEST-CMR E-READINESS AWARDS-2013
9th e-India – 2013
SKOCH Digital Inclusion-2012
8th e-India -2012
CONSTRUTECH India-2012
9TH The Manthan Awards
Awards
The Road Map
& today we have…
Services Live
Departments
Mee Seva Centers
234
18
7000
Total Transactions
38 Million
Status
2,44,884
1,29,60,150
Transactions
Approved
Transactions
Pending within
SLA
Pending beyond
SLA
Rejected
Transactions
14,86,695
5,16,640
Category A
Category B
2,52,50,417
2,29,96,348
Category A - 1,29,60,150
(33.9%)
Approved Transactions – 2,29,96,348 (91.1%)
Category B – 2,52,50,417
(66.1%)
Pending within SLA
– 5,16,640
(2.0%)
234 Services with 18 departments on board
Pending beyond SLA
– 2,44,884
(1.0%)
Total Transactions – 3,82,10,568 (28th Jan 2014)
Rejected Transactions
– 14,86,695 (5.9%)
The above statistics is not the end…It is continuously evolving… By this Quarter end, this is what we would be looking at
Services Live
Departments
Mee Seva Centers
300
25
10,000
Transactions
50 Million
The Road Map
eTaal
Sl. No.
State
1
Gujarat
2
No. of eTransactions
e-Transaction per
Sl. No.
1000 Population
State
No. of eTransactions
e-Transaction
per 1000
Population
4,12,59,698
683.3
20
Himachal Pradesh
2,16,677
31.6
Andhra Pradesh
1,22,57,911
144.8
21
Punjab
1,69,874
6.1
3
Madhya Pradesh
93,08,858
128.2
22
Manipur
1,55,428
57.1
4
Karnataka
49,37,558
80.8
23
Assam
1,07,573
3.5
5
Delhi
26,79,448
159.9
24
Jammu and Kashmir
90,834
7.2
6
Rajasthan
26,01,201
37.9
25
Meghalaya
78,070
26.3
7
Tamil Nadu
25,27,578
35
26
Puducherry
63,579
51.1
8
Maharashtra
21,35,572
19
27
Mizoram
38,519
35.3
9
Kerala
19,95,520
59.8
28
Goa
21,010
14.4
10
Uttar Pradesh
16,72,252
8.4
29
Dadra and Nagar Haveli
6,712
19.6
11
Odisha
14,62,459
34.9
30
Nagaland
3,470
1.8
12
Haryana
11,75,549
46.4
31
Andaman and Nicobar
3,240
8.5
13
West Bengal
8,34,794
9.1
32
Arunachal Pradesh
2,997
2.2
14
Jharkhand
7,21,103
21.9
33
Daman and Diu
1,936
8
15
Chhattisgarh
5,55,319
21.7
34
Sikkim
1,317
2.2
16
Uttarakhand
5,22,893
51.7
35
Lakshadweep
150
2.3
17
Bihar
4,79,572
4.6
18
Tripura
2,59,258
70.6
Total e-Transactions 8,85,75,074
0
19
Chandigarh
2,27,169
215.4
eTaal
Services
Revenue
Registration
Municipality
Civil Supplies
Election
Police
Power Distribution
35
Transport
04
Education
04
Aadhar (UIDAI)
02
Industries & Commerce
08
IT & Communication
11
Mining & Geology
07
Social Welfare
03
School Education
01
72
12
22
03
05
04
Labor
04
Agriculture
36
Health Care
01
Services
234
Proposed Services
Revenue
18
Registration
5
Municipality
15
Civil Supplies
09
Co operative
05
Employment
03
Labor
11
Family Welfare & Health
03
Power Distribution
10
(SPDCL-10)
School Education
07
Intermediate Education
04
Collegiate Education
03
Technical Education
09
AP Residential Education
04
Drug control Department
04
Director of Medical
Education
04
Excise
05
Mining & Geology
06
Commercial Taxes
01
Rural Development
06
Factories
04
Proposed Services
136
Existing Services
Revenue Department
Revenue Department
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
EXTRACT OF ADANGAL / PAHANI
EXTRACT OF ROR 1B
COPY OF FMB
INCOME CERTIFICATE
RESIDENCE CERTIFICATE - GENERAL
INTEGRATED CERTIFICATE (CASTE-NATIVITY-DATE
OF BIRTH)
F-LINE PETITIONS
SUB-DIVISIONS OF LANDS
MUTATION OF ENTRIES IN REVENUE RECORDS
NO EARNING MEMBER CERTIFICATE
FAMILY MEMBER CERTIFICATE (SOCIAL SECURITY
SCHEMES & GOVT. EMPLOYEES / PENSIONERS)
OBC CERTIFICATE
EBC CERTIFICATE
AGRICULTURAL INCOME CERTIFICATE
COPY OF VILLAGE MAP
PRAJAVANI
APPEALS ON DEMARCATION (HYD)
CC OF ROM (HYD)
PATTADHAR PASSBOOK REPLACEMENT
DUPLICATE PATTADHAR PASSBOOK
OLD ADANGAL/PAHANI DETAILS
LOCALIZATION OF PROPERTIES(HYD)
DEMARCATION(HYD)
MONEY LENDING LICENSE
NATIONAL FAMILY BENEFIT SCHEME APPLICATION
APATHBANDHU APPLICATION
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
PAWN BROKER LICENSE
SCHOOL REGISTRATION
ALLOPATHIC MEDICAL CARE HOSPITAL
DUPLICATE COPY OF CERTIFICATE-INCOME
DUPLICATE COPY OF CERTIFICATE-INTEGRATED
DUPLICATE COPY OF CERTIFICATE-RESIDENCE
ISES - INCOME CERTIFICATE
ISES - RESIDENCE CERTIFICATE
ISES - INTEGRATED CERTIFICATE
ADANGAL /PAHANI CORRECTIONS
LAND CONVERSION
LATE REGISTRATION OF BIRTH
LATE REGISTRATION OF DEATH
POSSESSION CERTIFICATE
LOAN ELIGIBILITY CARD
ISES – INCOME FEE REIMBURSEMENT
CERTIFIED COPIES ISSUED BY RDO
RESIDENCE CERTIFICATE – PASSPORT
EXTRACT OF D-FORM PATTA APPLICATION
EXTRACT OF HOUSE SITE PATTA
CC OF SETHWAR/RSR
CHESALA PAHANI
CERTIFIED COPIES OF PANCHANAMA
CERTIFIED COPIES OF PROTECTED TENANT
KHASRA PAHANI
EXTRACT OF TSLR
WASOOL BAQI
FAISAL PATTI
NEW PATTADHAR PASSBOOK
Existing Services
Existing Services
Revenue Department
57. CHANGE OF NAME CERTIFICATE
58. NO PROPERTY CERTIFICATE
59. AGRICULTURAL LAND VALUE CERTIFICATE
60. SMALL/MARGINAL FARMER CERTIFICATE
61. PERMISSION FOR DIGGING A AGRICLTURAL
WELL/DRINKING WATER WELL DIGGING USING WALTA
ACT.
62. EXTRACT OF ORC (OCCUPANCY RIGHTS CERTIFICATE)
63. RENEWAL OF CINEMA LICENCE
64. CERTIFIED COPIES OF NOC UNDER EXPLOSIVE ACT
65. CERTIFIED COPIES OF NOC UNDER PETROLEUM ACT
66. ISSUE OF OCCUPANCY RIGHTS CERTIFICATES FOR INAM
LANDS
67. ISES REQUEST APPLICATION
68. ISSUE OF TONCH MAP
69. PERMISSION TO RUN THE BENEFIT SHOW
70. REFUND OF TRADE DEPOSIT
71. ISSUE OF ARM LICENSE(RENEWAL)
72. ISSUE OF ARM LICENSE(FRESH)
Industries & Commerce
1.
2.
3.
4.
5.
6.
7.
8.
INVESTMENT SUBSIDY
PAVALA VADDI
POWER COST REIMBURSEMENT
SALES TAX REIMBURSEMENT
STAMP DUTY/LAND CONVERSION CHARGES/MORTGAGE
DUTY
CLEANER PRODUCTION MEASURES
SKILLS UPGRADATION
ISO/BIS CERTIFICATION
Power Distribution (NPDCL,EPDCL,CPDCL)
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
NAME CHANGE
NEW CONNECTION - 6A – STREET LIGHTS
NEW CONNECTION - 6B – PUBLIC WATER WORKS
NEW CONNECTION - GENERAL PURPOSE
NEW CONNECTION - RELIGIOUS PLACES (TEMPLES,
CHURCH,
MOSQUE, GOVT. SCHOOLS ETC.)
NEW CONNECTION COMMERCIAL
NEW CONNECTION COMMERCIAL-HOARDINGS
NEW CONNECTION DOMESTIC
LOAD CHANGE
CATEGORY LOAD CHANGE
CATEGORY CHANGE
NEW CONNECTION FOR COTTAGE INDUSTRIES
NEW CONNECTION FOR INDUSTRIES
Registration Department
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
ISSUE OF ENCUMBRANCE CERTIFICATE
CERTIFIED COPY OF REGISTRATION DOCUMENT
SLOT BOOKING FOR REGISTRATION
CERTIFIED COPY OF BYE LAWS
CERTIFIED COPIES OF SOCIETY REGISTRATION
CERTIFIED COPIES OF FIRM REGISTRATION
REGISTRATION OF SOCIETY
REGISTRATION OF FIRM
SUBMISSION OF APPEALS
AMENDMENT OF SOCIETY
FIRM NAME CHANGE
CHANGE IN CONSTITUTION FIRM
Existing Services
Existing Services
Police Services
Municipality (CDMA)
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
BIRTH CERTIFICATE CORRECTIONS
DEATH CERTIFICATE CORRECTIONS
CHILD NAME INCLUSION
PERMISSION FOR WATER CONNECTIONS
TRANSFER OF TITLE DEEDS
APPLYING FOR TRADE LICENSE
APPLYING FOR BUILDING PERMISSION
NEW ASSESSMENT REQUEST
SUB-DIVISION REQUEST
NON AVAILABILITY CERTIFICATE – BIRTH
NON AVAILABILITY CERTIFICATE – DEATH
EXEMPTION REQUEST
VACATION REMISSION
BIRTH CERTIFICATE CORRECTIONS
DEATH CERTIFICATE CORRECTIONS
Municipality (GHMC)
1.
2.
3.
4.
5.
6.
7.
BIRTH CERTIFICATE
DEATH CERTIFICATE
BIRTH CERTIFICATE CORRECTIONS
DEATH CERTIFICATE CORRECTIONS
CHILD NAME INCLUSION
NON AVAILABILITY CERTIFICATE - BIRTH
NON AVAILABILITY CERTIFICATE - DEATH
1.
2.
3.
4.
MISSING OR LOST DOCUMENTS / ARTICLES
PERMISSION FOR EVENT BANDHOBUST
ISSUANCE OF CERTIFICATES
FRESH LICENSES OR RENEWALS
Civil Supplies Departments
1.
2.
3.
RATION CARD MUTATIONS - DOB CORRECTION
PRINT RATION CARD
FAIR PRICE SHOP RENEWAL
Information & Communications
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
25% POWER SUBSIDY
CONVERSION TO INDUSTRIAL POWER TARIFF
100%/50% STAMP DUTY REFUND
RECRUITMENT ASSISTANCE
50% EXHIBITION RENTAL REFUND
TIER II/III LOCATION ANCHOR COMPANY INCENTIVE
REIMBURSEMENT OF PATENT FILING COST
REIMBURSEMENT OF QUALITY CERTIFICATION
EXPENDITURE
DECLARATION OF IT PARK STATUS
SPECIFIC INCENTIVES FOR SC/ST/WOMEN
ENTREPRENEURS
ALLOTMENT OF LAND
Existing Services
Existing Services
Labour
1.
2.
3.
4.
REGISTRATION OF ESTABLISHMENT / SHOP (FORM - I)
RENEWAL OF ESTABLISHMENT / SHOP (FORM - III)
ISSUANCE OF DUPLICATE CERTIFICATE FOR REGISTERED
ESTABLISHMENT / SHOP NOTICE OF CHANGE
Social Welfare
1.
2.
3.
Education
Election Commission
1.
2.
3.
4.
5.
ISSUE OF VOTER CERTIFICATE/I-CARD
APPLICATION FOR INCLUSION OF NAME IN THE
ELECTORAL ROLLS
APPLICATION OF CHANGE OF DETAILS
APPLICATION OF TRANSPOSITION
APPLICATION FOR REJECTION OF NAME IN ELECTORAL
ROLL
Mining & Geology
1.
2.
3.
4.
5.
6.
7.
RECONNAISSANCE PERMIT
PROSPECTING LICENSE
MINING LEASE
GRANITE QUARRY LEASE
MARBLE QUARRY LEASE
OTHER QUARRY LEASE
MINERAL DEALER LICENSE
EPASS RENEWAL (POST MATRIC)
EPASS RENEWAL (PRE MATRIC)
APPLICATION FOR STUDENT SCHOLARSHIP(FRESH)
1.
2.
3.
4.
APPLICATION FOR ISSUE OF AGE CERTIFICATE
APPLICATION FOR DUPLICATE MEMO OF MARKS
APPLICATION FOR RE-COUNTING OF MARKS
APPLICATION FOR MIGRATION CERTIFICATE
Transport
1.
2.
3.
4.
LL SLOT BOOKING WITH FEE PAYMENT
DL SLOT BOOKING WITH FEE PAYMENT
RC ABSTRACT
DL ABSTRACT
Aadhaar
1.
2.
KNOW YOUR AADHAAR
AADHAAR SEEDING
Existing Services
Existing Services
Agriculture Department
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
APPLICATION FOR CROP SEED SUBSIDY
APPLICATION FOR CROP INSURANCE
FARM MECHANIZATION
APPLICATION RESUBMISSION
MANUFACTURING NEW
MANUFACTURING ADDITION OF FERTILIZERS
MANUFACTURING ADDRESS
DETAILS/MANUFACTURER/COMPANY NAME CHANGE
MANUFACTURING AMENDMENT
MANUFACTURING CHEMIST DETAILS CHANGE
MANUFACTURING DUPLICATE
MANUFACTURING GODOWN DELETION
MANUFACTURING GODOWN INCLUSION
MANUFACTURING RENEWAL
MANUFACTURING RESPONSIBLE PERSON DETAILS
CHANGE
RETAIL DEALER CHANGE OF FIRM NAME
RETAIL DEALER FORM O INCLUSION
RETAIL DEALER GODOWN DELETION
RETAIL DEALER GODOWN INCLUSION
RETAIL DEALER INCLUSION OF IMPORTED PRODUCTS
RETAIL DEALER RESPONSIBLE PERSON DETAILS CHANGE
RETAIL DEALER SALE POINT ADDRESS CHANGE
RETAIL DEALER AMENDMENT
Agriculture Department
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
RETAIL DEALER DUPLICATE
RETAIL DEALER NEW
RETAIL DEALER RENEWAL
WHOLESALE DEALER CHANGE OF FIRM NAME
WHOLESALE DEALER DUPLICATE
WHOLESALE DEALER FORM O INCLUSION
WHOLESALE DEALER GODOWN DELETION
WHOLESALE DEALER GODOWN INCLUSION
WHOLESALE DEALER INCLUSION OF IMPORTED
PRODUCTS
WHOLESALE DEALER NEW
WHOLESALE DEALER RENEWAL
WHOLESALE DEALER RESPONSIBLE PERSON DETAILS
CHANGE
WHOLESALE DEALER SALE POINT ADDRESS CHANGE
WHOLESLAE DEALER AMENDMENT
Existing Services