Scottish Wide Area Network
2014
Anne
Anne Moises
Scottish Government CIO
SWAN SRO
SWAN beyond Vanguard
Integration
Collaboration
Next Steps
How it fits
SWAN Programme
• Public Sector Identity Assurance and Authentication
• Community Benefits Policy development
• GCF Policy
• GLOW Policy
Vanguard
• Data Network
Services
• Bespoke & Optional
Catalogue Services
• Tier 1 & 2 Security model
• Catalogue evolution
• GCF and GLOW Service
Delivery
OJEU Options
• Telecommunications
• Video Conferencing
• Unified Communications
SWAN Governance Model
SWAN Programme
Board
Major Issue
Escalations
Policy & High Level Strategy
SWAN Management
Board
Guidance &
Decisions
Proposals,
Recommendations &
Issue Escalations
SWAN User &
Delivery Board
SWAN Design
Authority
Contractual Relationship
Target Operating Model
SUPPLIER
Technology &
Infrastructure
Management
Solution Design
Service Design
Configuration & Asset
Management
Knowledge Management
Event Management
Architecture Management
Incident Management
Availability Management
Access management
Problem Management
Service Reporting
Service Reporting
Service Catalogue
Management
Customer Service
Management
Contract Management
Service Charging
Solution Build & Configure
Solution Test
Programme & Project Mgt
Project portfolio
control/assurance
Request Fulfilment
CENTRAL TEAM (Management of Framework & Shared Services Call Off)
SWAN Strategy & Business
Alignment
Business relationship management
Investment Portfolio Management
Architecture Management
Financial Management
Solution Test
Supplier Relationship
Management
Contract Management
Quality & Assurance management
Change Management
Solution Build and Configure
Requirements Management
Programme & Project
Management
Service Catalogue Management
Service Level Management
Service Testing & Acceptance
Release & Deployment Mgt
Security Management
Service Continuity Management
Ordering
Customer Relationship
Management
SWAN Customer
(Management of individual Call Off – Catalogue Services)
OR
Contractual Hub
(Management of individual Call Off – Catalogue Services)
Customer Service Management
Change Management
Customer Service Management
Change Management
Contract Management
Release & Deployment Mgt
Contract Management
Release & Deployment Mgt
Security Management
Service Level Management
Security Management
Service Level Management
Supplier Relationship
Management
Service Continuity Management
Supplier Relationship
Management
Service Continuity Management
SWAN Annual Budget & Planning
Quality & Assurance management
SWAN Annual Budget & Planning
Quality & Assurance management
Investment Portfolio
Management
Ordering
Investment Portfolio
Management
Ordering
Programme & Project
Management
Financial Management
Programme & Project
Management
Financial Management
Service Testing & Acceptance
Solution Build and Configure
Service Testing & Acceptance
Solution Build and Configure
Requirements Management
Solution Test
Requirements Management
Solution Test
Security Management
Security Management
Scope of Contract
• Three different categories of service
– Shared Services
• Services each customer receives from the contractor
– Catalogue Services
• A range of optional services each customer can select from and agreed
(and regularly refreshed) catalogue of services
– Bespoke Services
• The contracts allow for customers to agree their own
bespoke services
Contract Structure
• Four Agreements :
– The overall Framework Agreement between National Services Scotland as
the Contracting Authority and the supplier (Capita)
– A Shared Services Call-off Contract between NSS and Capita
– An individual Call-off Contract between each SWAN customer and Capita
– A Membership Agreement which defines the commercial relationship
between NSS and the SWAN customer
Proposed Contracting Structure
Framework Agreement
NHS NSS & Contractor
Shared Services Call-off Contract
NHS NSS & Contractor
Call-off
Contract
Call-off
Call-off
Contract
Contract
Call-off
Contract
Call-off
Contract
Contractor &
NMS Scotland
Contractor
Contractor
& &
Education
Education
Scotland
Scotland
Contractor &
Pathfinder North
Contractor &
Pathfinder South
Order
#1
Order
#2
Order
#1
Order
#2
Order
#1
Membership Agreement
NSS and Call-off Customers
Order
#2
Order
#1
Order
#2
Framework Agreement
• Overarching Agreement between NSS and Capita
– Sets out the contractual relationships between the various
parties
– The Shared Services service description
– The Catalogue Services which can be purchased
– The service levels and default commercial terms that apply
Shared Services Call-off Contract
• Between NSS and Capita for all customers
– It defines how NSS procures the Shared Services
– NSS pays Capita for the Shared Services
– NSS recovers Shared Services charges from the other customers
• An apportionment model has been defined and is set out in the
Membership Agreement
• Based upon the Primary Connectivity bandwidth and service levels
Membership Agreement
• Defines the commercial relationship between NSS and
the SWAN customer
– The Governance arrangements and decision making processes
to oversee the delivery of SWAN Connectivity Services and to
monitor Capita’s performance
– The roles and responsibilities of each Call-off Customer
– The roles and responsibilities of NSS and the contract
management services NSS will supply to manage Capita, the
Framework Agreement and the Shared Services Call-off Contract
– A cost apportionment model
Customer Call-off Contracts
• Defines how a customer procures the Catalogue and
Bespoke Services
– Is directly between the customer and Capita
– Customers cannot sign a Call-off Contract until a Membership
Agreement is defined
– Customer orders the Catalogue and Bespoke required (if any)
– Customer pays Capita directly
Duration of the Agreement
• The Framework Agreement will run for 6 years, to 2020
– A customer must enter a Call-off Contract within this timeframe
• Call-off Contracts can last up to 9 years: 2023
– An ‘up to’ 3 year transition period then applies: 2026
• Shared Services Call-off Contract will remain in place
until last Call-off Contract has expired
– Again, up to 2026
Engagement ?
Principal
orders
17 Feb
2014
Design &
Core
Shared
planning
Network
Service
complete
available available
30 Apr
6 Jun 20144 July 2014
2014
PSN Gateway
available
31 Oct
2014
Core Network &
Services
28 Mar
20 Jun
30 May
2014
2014
2014
Hardware, Physical NTP, DNS
software &
& Security
build
licences complete, Gateways
available
issued
testing
begins
1st site
complete
8 July 2014
Timelines for
Vanguard Rollout
95% sites
complete
17 Sept
2014
Education Scotland
5 Aug 2014
50% sites
complete
1st site
complete
4 July 2014
22 Sept
2014
100%
complete
50% non- 100% cloud
cloud sites
sites
complete complete
15 Sept
22 Sept
2014
2014
100% noncloud sites &
N3 separation
complete
4 Mar 2015
NHSScotland
PSN
Certification
21 Oct
2014
1st site
complete
14 Nov
2014
50% sites
complete
16 Feb
2015
95% sites
complete
20 Apr
2015
Pathfinder South
Apr-14
Jul-14
Oct-14
Jan-15
Apr-15
100% sites
complete
7 May 2015
Timelines (cont.)
1st site
complete
25 Mar
2016
95% sites
complete
6 Sept
2016
50% sites
complete
14 Jun
2016
100% sites
complete
20 Sept
2016
Pathfinder
North
Tranche 2
95% sites 100% sites
complete
complete
20 Apr
7 May 2015
2015
Pathfinder
South
Apr-15
Apr-16
Jul-16
Oct-16
Jan-17
The Future